English
★★★★★
based on 339 reviews published
Summary of reviews
Product quality is a standout feature, with many customers highlighting the excellent construction and design of the nets, describing them as well-crafted and beautiful. The sales team consistently provides competent advice, ensuring that customers receive tailored recommendations that meet their specific needs. Delivery times are frequently praised, with numerous reviews noting that orders arrive ahead of schedule, often meticulously packaged.
Latest customer reviews
Order conforms to what I expected
Everything very good, from ordering to delivery.
Quick and simple order, net delivered on time. Easy installation, Perfect!
Mix-up in the order, but the product meets my expectations well.
Excellent service, whether by phone or in the ordered product.
Very good product of good quality
Very good. Small downside on the explanatory notice for the installation of the interior net, not clear enough on the double lacing.
The phone advice was of high quality: the different interlocutors took the time to answer my technical questions (sizes of attachments, spacings, diameters of drillings....) but also, and this was greatly appreciated! they were able to give sound aesthetic advice. We are absolutely satisfied with the result!!!
Quick order, manufacturing and delivery deadlines respected. Beautiful result. Explanatory notice provided by email very effective, quick installation.
It worked out.
The online service is perfect. However, when you call, there is an impression of disturbing... it's a shame... It's important to be able to talk about your project.
GOOD COMMERCIAL CONTACT
Perfect in every way!
I was quickly and efficiently advised by phone before placing the order. The ordering process and reception also went very well, the product is conforming and the net is easy to install. I am fully satisfied with the whole. Thank you LOFTNETS
Delivered on time, good dialogue for the order
I am satisfied with the product, although the assembly plan is not detailed. BUT the logistics: a disaster: order placed by phone with a delivery imperative at the beginning of the first week of September, several calls with unkept promises and final delivery with a 10-day delay, by an incompetent carrier who left the package randomly in another apartment! It's a shame that shipping is included in the price, as I would have saved time by picking up the net myself in Bordeaux!
Thank you for your detailed feedback. We are pleased to hear that you are satisfied with the product, even though the assembly plan could have been clearer — this is a point we have noted and are working to improve.
We sincerely apologize for the logistical issues encountered: missed deadlines, lack of follow-up, and inadequate delivery. This type of situation does not reflect the level of service we wish to provide to our customers.
The LOFTNETS team
Package received on time, no unpleasant surprises. Can't wait to install it!
Perfect
Faster reply to mails and give answers to all the issues in those emails.
Easy and quick internet order, delivery time respected and product conforming and of good quality
The trampoline is intended for my Catamaran (Fountaine Pajot Bahia 46). After the passage of Hurricane Irma where my cat was based, I am currently without news. I will go there next week to find out more and hope to be able to use the trampoline. Best regards. ***
Perfect, good communication, fast delivery, product corresponding to my expectations. Thank you!!
Hello; the material seems to be of good quality, however for the installation there is a lack of a manual. How to make the knots? ......
No receipt of the assembly manual before the shipment of the package. Package delivered without prior contact by the delivery service (no agreement on delivery times). Very good contact with the team at the order stage but poor follow-up and disappointing delivery.
Thank you for taking the time to share your experience. We are pleased that your interaction with our team during the order was satisfactory, but we are sorry to hear that the delivery did not meet your expectations.
Since your order, we have taken this type of feedback into account and have changed our delivery provider to offer a more reliable service, with better tracking and smoother communication regarding delivery times.
Regarding the assembly instructions, we are now committed to sending them by email before the shipment of the package to avoid any waiting or confusion.
The LOFTNETS team
Very good product, excellent online service and reasonable price, well done
Very good and complete
Very good, nice and very efficient even for export. I recommend it to you.
Two small errors in understanding the specifications. It remains a complex product. It is necessary to take the time to exchange to understand each other well.
Very happy with my net
Very good
Quick, efficient for contact. Very good product and delivered on time. I recommend!
Advice, service, product, and delivery are perfect!
Nothing to report, deadlines super, product conforms.
Very happy with our purchase. Quality net, it's obvious. Sound and honest advice. The only downside would be the installation. I find that the installation aids and advice are lacking, especially regarding the retensioning of the net. But I will call to ask for my advice 😉
Very good quality, everything is great!!!
Top communication, great custom products! Always again. Thank you very much.
The contact and support beforehand were very professional, helpful, and accommodating. We are totally thrilled with our living net; it looks very appealing, is well made, and is a real eye-catcher. The only point of criticism is the instructions for setting up the living net. Partly in poor German and hard to follow, especially the lacing or the knots to secure the net took several hours because of this! However, we would definitely recommend the provider, as we are very satisfied with the end product!
Super quality, great advice, everything fit perfectly and was easy to assemble! And in the end, this solution is even cheaper than a railing! Thank you for everything - the family is just happy!
The price/performance ratio is particularly recommendable.
I was very satisfied with the advice and the friendly, competent customer service.