The online store Luxxa Boutique is renowned for its superior product quality, with many customers emphasizing the impeccable craftsmanship and comfort of the lingerie. The French-made items are often highlighted as not only beautiful but also thoughtfully packaged, enhancing the overall shopping experience. Customers note that the delivery process is reliable and efficient, with many mentioning fast shipping times and careful packaging that makes the lingerie perfect for gifting.
All reviews
M
Margareta C.
Rating: 5 out of 5
following a purchase from 08/12/2021
Uitstekende service. Very good service
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Response from Luxxa Boutique
Dear Mrs,
Thank you for your feedback!
We are happy to have been able to satisfy your requests.
Do not hesitate to come back to us for any questions.
See you soon,
Julia
F
Fabrice D.
Rating: 5 out of 5
following a purchase from 21/01/2022
Good quality product. Efficient after sales service.
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Response from Luxxa Boutique
Dear Sir,
We sincerely thank you for your note and comment about the quality of our products.
I am glad that I was able to meet your expectations regarding customer service.
I look forward to seeing you on our website,
Julia
S
SANDRINE L.
Rating: 5 out of 5
following a purchase from 01/02/2022
Very good!
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Response from Luxxa Boutique
Dear Madam,
We thank you for your kind review.
See you soon in our online store.
Best regards,
Julia
C
CLAUDE A.
Rating: 5 out of 5
following a purchase from 08/01/2022
Perfect, beautiful material, and impeccable fit. What we expected from a lingerie worthy of the name. Thank you
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Response from Luxxa Boutique
Dear Sir,
Thank you for your complimentary review of our products.
We are delighted that our materials and the quality of our products are being honored, as they are important characteristics of the Luxxa brand.
Thank you for your loyalty.
Sincerely,
Julia
D
David A.
Rating: 5 out of 5
following a purchase from 03/02/2022
Quality products and services, very professional.
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Response from Luxxa Boutique
Dear Sir,
Thank you for taking the time to share your positive review.
We are glad that you enjoyed your experience on our online store.
We look forward to hearing from you,
Julia
H
Harald O.
Rating: 5 out of 5
following a purchase from 12/01/2022
Perfect 👍
Response from Luxxa Boutique
Dear Sir,
Thank you for your nice comment.
Best regards,
Julia
H
Hervé L.
Rating: 4 out of 5
following a purchase from 05/11/2021
Well
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Response from Luxxa Boutique
Dear Sir, Thank you for your positive feedback,
We thank you for your favorable opinion.
We look forward to seeing you again on our online store.
Best regards,
Julia
M
Michel B.
Rating: 2 out of 5
following a purchase from 14/12/2021
I am very satisfied with the excellent quality of the products but I am very disappointed with the lack of transparency of the company. I received a product with a sewn-in size L label and a different cardboard label for XL. I had ordered XL. I was told after investigation that due to a lack of XL label, the manufacture was sewing L labels but that the product I received was indeed XL. If I sent the product back, they would correct it by adding an X to the pen. All this led me to have a doubt about the real size of the product. Given the price of the products, I would have appreciated a little more transparency and receiving a product without any sewn on labels and possibly an apology note.
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Response from Luxxa Boutique
Good day to you, sir,
Thank you for your feedback.
We are sorry to hear about your disappointment with our company.
It is true that due to a large influx of orders, we are out of labels in size XL.
We still decided to honour your order so that you could get it before Christmas, despite the lack of labelling.
However, I grant you that a message of explanation would have been preferable to you.
Upon receipt of our XL labels, I can offer you an exchange at our expense.
If there is anything we can do for you, please let me know.
I am still available,
Sincerely,
Julia VANDIER - Customer Service
S
STEPHANE D.
Rating: 5 out of 5
following a purchase from 10/12/2021
Very good quality.
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Response from Luxxa Boutique
Good morning, sir,
Thank you for your kind review and for your time.
Have a nice day,
Julia
J
Jean eudes C.
Rating: 5 out of 5
following a purchase from 09/12/2021
Great quality and fast delivery
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Response from Luxxa Boutique
Good morning, Sir,
Thank you very much for your comment! We are very happy that you enjoyed our products and services.
We look forward to seeing you at our online store,
Julia
B
Benoit M.
Rating: 5 out of 5
following a purchase from 09/12/2021
Promising
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Response from Luxxa Boutique
Sir, thank you for your feedback,
Thank you for your advice.
Thank you very much,
Julia
C
Charly L.
Rating: 5 out of 5
following a purchase from 29/11/2021
Seriousness, speed of delivery. Each set beautifully packaged in small boxes. And very nice quality lingerie. I'm glad that this kind of know-how remains in France. Keep it up!
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Response from Luxxa Boutique
Good day to you, sir,
Thank you very much for your positive review which underlines the quality of our products, our know-how and the services we offer.
We make it a point of honour to satisfy our customers.
We look forward to satisfying you again,
Yours sincerely,
Julia VANDIER
M
Margareta C.
Rating: 5 out of 5
following a purchase from 18/11/2021
Very good. Thanks
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Response from Luxxa Boutique
Hello,
Thank you, Madam, for your kind comment.
See you soon.
Sincerely,
Julia
A
Audrey M.
Rating: 5 out of 5
following a purchase from 07/11/2021
I'm very pleased with the service and the quality of the lingerie.
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Response from Luxxa Boutique
Hello,
Thank you for your positive review.
I am glad to know that you enjoyed our lingerie.
I look forward to hearing from you,
Best regards,
Julia
G
Guillaume C.
Rating: 5 out of 5
following a purchase from 08/11/2021
perfect
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Response from Luxxa Boutique
Hello,
Thank you for your opinion.
I look forward to hearing from you,
Sincerely,
Julia
E
Emmanuel G.
Rating: 3 out of 5
following a purchase from 03/11/2021
Delivery in 7 days and not 48 hours as indicated on the site.
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Response from Luxxa Boutique
Dear Sir,
Thank you for your feedback.
I am sorry to hear that our preparation and delivery times did not meet your expectations.
However, the preparation time of orders is different from the delivery time.
Indeed, as you can see in our page dedicated to deliveries (https://www.luxxa-boutique.fr/fr/content/1-livraison), the preparation or even the manufacturing of each order requires a delay of 24 to 72 hours depending on the number of items and the complexity of the models included in the order. In addition to this time frame, shipping is unfortunately not our responsibility. This is why the times indicated are an estimate.
If we take a closer look at your order processing history, our commitments have been met.
Please note that delivery times (preparation or delivery) are in working days. But a weekend was included in your shipping time.
Of course if an order is urgent and has a deadline for receipt we will do our best to satisfy you. For this it is important to let us know.
If you wish to continue this conversation, I invite you to contact us by mail or by phone.
Thank you for your understanding,
Sincerely,
Julia VANDIER
A
Alexandria M.
Rating: 5 out of 5
following a purchase from 25/10/2021
Extremely satisfied with my purchase. Exceptional quality and styling.
Response from Luxxa Boutique
Dear Madam,
Thank you for this feedback. I am sincerely happy to hear that our work and our efforts to satisfy you have been appreciated.
To the pleasure,
Best regards,
Julia
S
Sylvain H.
Rating: 5 out of 5
following a purchase from 24/09/2021
👍
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Response from Luxxa Boutique
Hello,
Thank you for your comment,
My pleasure,
Yours truly,
Julia
R
Robert H.
Rating: 5 out of 5
following a purchase from 25/09/2021
very fast delivery, perfect tailored pieces, amazing fitting
Response from Luxxa Boutique
Dear Sir,
Thank you for your pleasant comment.
We are happy to know that you enjoyed our lingerie.
To the pleasure,
Best regards,
Julia
S
Simon T.
Rating: 5 out of 5
Fast shipping, neat package, perfect tracking and very high quality products! I recommend Luxxa lingerie and will continue to order their gorgeous products. Long life to this beautiful brand.
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Response from Luxxa Boutique
Good day to you, sir,
Thank you very much for your praise of our brand and services. It is a pleasure to see that our meticulous work is recognized.
See you soon,
Best regards,
Julia
L
Lila Y.
Rating: 5 out of 5
Very good quality
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Response from Luxxa Boutique
Hello,
Thank you for your positive review.
We look forward to hearing from you,
Sincerely,
Julia
G
Gunnar B.
Rating: 5 out of 5
fast and reliable. great quality. looks fantastic... will buy again at luxxa...
Response from Luxxa Boutique
Dear Sir,
Thank you very much for your nice comment. It is a pleasure to serve you.
See you soon,
Best regards,
Julia
S
Stephen J.
Rating: 5 out of 5
Excellent Excellent
Response from Luxxa Boutique
Dear Sir,
Thank you very much for your pleasant comment.
Best regards,
Julia
F
FABIEN O.
Rating: 5 out of 5
Reliable site on which I go and order regularly. Quality and refined lingerie. Classic and safe delivery.
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Response from Luxxa Boutique
Good day to you, sir,
Thank you for your kind comment about our website, our linen room and the services we offer.
We look forward to hearing from you,
Yours sincerely,
Julia
M
Marielle H.
Rating: 5 out of 5
I received my order quickly...and everything was perfect, packaging, quality of the product and materials, manufacturing quality, impeccable fit. I had recourse to customer service and there again nothing to complain about. So much so that I made a second order in the wake. Also the satisfaction of being able to support a French know-how that unfortunately tends to disappear. I am definitely becoming a Luxxa loyalist!
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Response from Luxxa Boutique
Hello Marielle,
Thank you for your kind comment. We are delighted that you are satisfied with both our quality and our customer service.
It is with pleasure and with care that we will take care of your future orders
See you soon,
Best regards,
Julia
J
John S.
Rating: 5 out of 5
Maybe the best internet Boutique when it comes to lingerie! Excellent presentation of sensational products, a charm to browse and look around. And the lingerie themselves, of top quality and aesthetics, filled with French charm, femininity and erotic sensations. A must for all lingerie and beauty lovers!!!
Response from Luxxa Boutique
Dear Sir,
Thank you for this positive opinion about us and for the confidence you have in us.
I am delighted to hear that our lingerie catalog appeals to you both about quality and design. To accompany our products we do indeed put a point of honor on the quality of the services, and I am delighted that you appreciate it.
Looking forward to reading you,
Best regards,
Julia
N
Nataaja H.
Rating: 5 out of 5
My order was quick delivered and it had a nice box. Thank you
Response from Luxxa Boutique
Dear Nataaja,
Thank you for your trust and your kind comment.
Looking forward to reading you,
Best regards,
Julia
C
Chris F.
Rating: 5 out of 5
very prompt delivery and good quality
Response from Luxxa Boutique
Dear Chris,
Thank you for your interest in our products and the services provided.
Looking forward to reading you,
Best regards,
Julia
Y
Yann V.
Rating: 5 out of 5
I am very satisfied with Luxxa, quality of products, delivery...
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Response from Luxxa Boutique
Hello,
Thank you very much for your nice comment.
We look forward to hearing from you,
Sincerely.
Julia
F
Fabrice D.
Rating: 5 out of 5
Very good quality lingerie. Maybe a bit expensive for a manufacturer's website. But it is the counterpart of products designed and manufactured in France. I recommend
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Response from Luxxa Boutique
Hello,
Thank you for your comment.
To avoid any unfair competition with our reseller customers, we do indeed apply the same pricing as them in order to maintain our good relationship.
I hope to have answered your question.
I remain at your disposal if you wish more information.
Best regards,
Julia
D
David R.
Rating: 5 out of 5
Beautiful quality and design
Response from Luxxa Boutique
Dear Sir,
Thank you very much for your opinion.
Looking forward to reading you,
Best regards,
Julia
F
FABIEN O.
Rating: 5 out of 5
Quality product as described and delivery within the estimated time
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Response from Luxxa Boutique
Hello,
Thank you very much for your opinion,
I look forward to hearing from you,
Julia
S
Sylvie S.
Rating: 5 out of 5
I love this brand because of the high quality of the products and the fact that they are very well cut and have many beautiful models for all tastes.
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Response from Luxxa Boutique
Hello,
Thank you very much for your wonderful comment.
I am delighted that our models, their quality and the service we offer satisfy your desires and needs.
I look forward to hearing from you,
Julia
O
Olivier P.
Rating: 5 out of 5
Perfect
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Response from Luxxa Boutique
Hello,
Thank you very much for your opinion,
Julia
J
jean R.
Rating: 5 out of 5
Great quality as usual Great fit
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Response from Luxxa Boutique
Hello,
Thank you very much for your comment. It's always nice to see that our customers are satisfied.
Julia
M
Marjolaine C.
Rating: 5 out of 5
Simply perfect! I knew luxxa via the Bodyhouse brand, and it was the first time I ordered directly. I received my order in 6 days, so in terms of delivery time nothing to complain about. The lingerie is absolutely sublime and super comfortable, and I even had the surprise of receiving my order in a "case" to preserve the lingerie from external aggressions, as well as a catalog of the collection.
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Response from Luxxa Boutique
Hello,
Thank you very much for your praise. I'm glad to hear that in terms of product, quality, shipping, and packaging you are satisfied with our brand and the services we provide.
I look forward to hearing from you.
Julia
S
Sebastien M.
Rating: 4 out of 5
Well
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Response from Luxxa Boutique
Good morning, sir,
Thank you for your opinion.
See you soon at Luxxa Lingerie
Best regards,
Julia
M
MONIQUE R.
Rating: 5 out of 5
VERY FAVOURABLE OPINION ESPECIALLY ON THE RETURNS
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Response from Luxxa Boutique
Hello Mrs,
Thank you very much for your positive opinion about our products and our customer service.
Best regards,
Julia
F
FABIEN O.
Rating: 5 out of 5
Beautiful lingerie of great quality
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Response from Luxxa Boutique
Hello,
Thank you very much for your nice comment.
I am happy to know that you are satisfied with our products.
Best regards,
Julia
R
Rémy U.
Rating: 3 out of 5
Very good products Lacks a little color
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Response from Luxxa Boutique
Hello,
Thank you very much for your feedback. We are delighted that you like our products.
It is true that in our permanent collections we have a dominance of dark colors. However, "Les Éphémères" by Luxxa will be limited edition collections in which you will be able to find more colourful lingerie. These collections are currently being designed.
I look forward to hearing from you,
Julia
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