/10
★★★★★
based on 1373 reviews published
★★★★★
based on 1373 reviews published
Latest customer reviews
5
/5
★★★★★
Nothing to add.
Elvire R.
purchased on 28/11/2024
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3
/5
★★★☆☆
The products are delicious but the free delivery remains a very big problem, more than a week to cover 220 km.
Didier L.
purchased on 17/11/2024
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Answer from Maison Agour
Thank you for your feedback, and we are delighted that you enjoy our products! However, we are sorry to hear that the delivery took so long. This delay is indeed abnormal, as your package should have arrived within a maximum of 48 hours after shipping. For your next order, we recommend opting for Chronofresh delivery. This service guarantees fast delivery in refrigerated transport, ideal for preserving the freshness of our products; it's a premium option with which we have very few problems.
5
/5
★★★★★
We love it, a pleasure of freshness and taste! 🤗
Dominique C.
purchased on 27/11/2024
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5
/5
★★★★★
It is easy to find what you are looking for.
Arnaud R.
purchased on 25/11/2024
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4
/5
★★★★☆
Very satisfied with my order, however, I would like to give you a personal opinion: I would have liked the cheese to be a little drier! But it remains an excellent top product.
Sylvie R.
purchased on 24/11/2024
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Answer from Maison Agour
Thank you very much for your positive feedback! If you prefer a slightly drier cheese, we recommend trying our Ossau-Iraty Vieille Réserve, which is aged for 17 months. This could perfectly meet your expectations!
5
/5
★★★★★
Very good service and excellent products. Always after several orders placed.
Karine B.
purchased on 25/11/2024
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5
/5
★★★★★
The cheese is excellent, the packaging very good, very good communication with the sales person, the only problem is DPD who never respects the delivery day!!!
Josiane V.
purchased on 23/11/2024
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5
/5
★★★★★
Good products and fast, efficient service.
Peter R.
purchased on 23/11/2024
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1
/5
★☆☆☆☆
Terrible foie gras and cheese that does not keep.
Christian A.
purchased on 23/11/2024
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Answer from Maison Agour
Thank you for your feedback. Can you please specify what you did not like about the foie gras? This will allow us to pass on your comments to our supplier. As for the raw milk tommette, it is a cheese that keeps well. The rind can continue to develop naturally, which is normal for this type of product; just lightly rub it with a cloth or remove the surface bloom. This does not alter its quality at all; on the contrary, its aromas continue to develop. We remain at your disposal if you need storage advice.
5
/5
★★★★★
No issues with the delivery, the packaging was perfect and the cans were particularly well protected.
Alain B.
purchased on 23/11/2024
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5
/5
★★★★★
AGOUR: okay, but the carrier no! I was supposed to receive the package 300 steps from my house, I received it 10 minutes by car from my house! at a relay point closed on Saturday and Sunday! for food, this is unacceptable!
Yann B.
purchased on 20/11/2024
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4
/5
★★★★☆
Very quickly delivered, very good cheese, vacuum packaging.
Pascale A.
purchased on 18/11/2024
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4
/5
★★★★☆
I received the package well and the instructions I gave were respected. Thank you.
Yamina B.
purchased on 22/11/2024
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5
/5
★★★★★
Respect for the order..... the follow-up ....and the announced deadlines.........thank you, best regards.
Patrick C.
purchased on 16/11/2024
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5
/5
★★★★★
Ordered on the site and received in accordance with the rules, as for the product, what can I say, it is excellence itself, more than satisfied, we can only recommend this house for your orders.
Serge C.
purchased on 21/11/2024
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5
/5
★★★★★
Very good product received quickly, I have not yet started this cheese but I know it from before, multi-awarded, it is a safe bet despite its small increase of 1 €, but very good purchase!
Marc M.
purchased on 20/11/2024
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5
/5
★★★★★
Perfect, quality of the packaging, cheese finished, a killer Lentil Sausage Pot delicious.... Second order in progress!!!
Patrick B.
purchased on 20/11/2024
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3
/5
★★★☆☆
Very expensive, it's a shame because we find quality artisanal Basque cheeses at our cheesemonger. What is the point of buying by mail?
Marie-christine H.
purchased on 19/11/2024
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Answer from Maison Agour
Thank you for your feedback. Our prices reflect artisanal aging, packaging and delivery costs, as well as fair compensation for the shepherds. Online purchasing allows those far from local producers to access these products. We hope that the quality satisfied you nonetheless!
5
/5
★★★★★
Great products, great customer service. I will always be an active buyer of Agour products.
Frank J.
purchased on 19/11/2024
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5
/5
★★★★★
Super good!! A delight! Really!
Stéphane P.
purchased on 08/11/2024
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5
/5
★★★★★
We are going to the Indian Ocean on December 10, so we haven't unpacked the packaging.
Fabienne C.
purchased on 17/11/2024
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3
/5
★★★☆☆
Too much bubble wrap for the package.
Olivier M.
purchased on 15/11/2024
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Answer from Maison Agour
Thank you for your feedback. We understand your comment regarding the bubble wrap. We use this type of protection to ensure that the products arrive in perfect condition, especially when it comes to fragile products or those requiring optimal maintenance of their quality. That said, we are constantly working to reduce our environmental impact and are exploring more environmentally friendly packaging solutions. Your feedback is valuable to help us in this process. Thank you for your understanding, and see you soon!
5
/5
★★★★★
Fast delivery and products always excellent. Quality is there.
Samuel C.
purchased on 14/11/2024
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5
/5
★★★★★
Very good
Olivier M.
purchased on 04/11/2024
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5
/5
★★★★★
Nothing to say, everything is perfect!
Elvire R.
purchased on 13/11/2024
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5
/5
★★★★★
Fast shipping, quality product
Jean Marc P.
purchased on 13/11/2024
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1
/5
★☆☆☆☆
The cheeses smell very bad. Following the instructions given, we left them outside for several days but they still smell bad. As compensation, we are offered a refund for the price of one cheese. We believe that we should be sent 4 new cheeses and return these. We hope that our petition will be taken into account.
Ramón G.
purchased on 05/11/2024
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Answer from Maison Agour
We are sorry for this situation. Although the cheeses have a strong odor, this does not mean they are not consumable. It is a natural phenomenon related to humidity, and simply removing the rind will restore a perfectly good cheese. However, we understand your disappointment, and we have issued a refund for one of the affected cheeses (25% refund) to compensate for this inconvenience. We will not send new products, but please know that the quality of our cheeses is assured and they can be consumed without any problem after removing the rind.
4
/5
★★★★☆
Beautiful site that provokes desire. The products are well highlighted.
Fabienne V.
purchased on 13/11/2024
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4
/5
★★★★☆
I was disappointed by the Basque cake with cream, it was not very fresh.
Patrick C.
purchased on 13/11/2024
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5
/5
★★★★★
Very satisfied with the shipment received on time, well-constructed site, easy to use.
Nicole V.
purchased on 03/11/2024
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