9.4/10
★★★★★
based on 1692 reviews published

Latest customer reviews

3 /5
★★★☆☆

Out of 2 orders placed with Agour, the choice of products was not respected. After a complaint, we were refunded for the product.

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Nadine B.
purchased on 16/12/2024
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Answer from Maison Agour
Hello, Thank you for your feedback. We are sorry for the errors encountered on your orders. We always do our best to respect your choices and meet your expectations. Unfortunately, it can happen that a product is out of stock or that a human error occurs. We are happy to have been able to refund you quickly, but we understand that this does not replace your disappointment. Please know that we have implemented measures to avoid this kind of inconvenience in the future. We hope that the products received were still up to your expectations and that we will have the opportunity to fully satisfy you during your next order. Best regards, Louise, Maison Agour.
5 /5
★★★★★

We had a great time, nothing to complain about, I think I will order soon.

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Laëtitia R.
purchased on 05/12/2024
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5 /5
★★★★★

Hello, Exceptional quality of products, sometimes a bit expensive but really delicious. Impeccable delivery.

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Pascal D.
purchased on 15/12/2024
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2 /5
★★☆☆☆

Fast delivery time, product arrived in good condition but it's the first time I eat a Basque cake that is so bad, it's a shame.

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Samuel V.
purchased on 16/12/2024
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Answer from Maison Agour
Hello, Thank you for your feedback. We are surprised by your comment, as our Basque cake, made artisanally according to a traditional recipe, usually meets with great success among our customers. We would like to know more to better understand your feelings. If you could specify what did not meet your expectations, it would help us check that there was no problem with this particular batch. We remain at your disposal and hope to have the opportunity to fully satisfy you during your next order. Best regards, Louise, Maison Agour.
5 /5
★★★★★

Excellent products

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Dangoumau C.
purchased on 16/12/2024
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5 /5
★★★★★

The site is great and your customer service is too

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Jean Christophe L.
purchased on 04/12/2024
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5 /5
★★★★★

Perfect

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Agata Ida D.
purchased on 05/12/2024
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5 /5
★★★★★

Super happy with our order, the Pimençon is so good as well as all your products, we will recommend for sure! Happy

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Sandrine I.
purchased on 15/12/2024
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5 /5
★★★★★

Compliant and fast

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Francis D.
purchased on 15/12/2024
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5 /5
★★★★★

Easy navigation

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Christian V.
purchased on 02/12/2024
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5 /5
★★★★★

Perfect timing and content!

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Sylvain O.
purchased on 14/12/2024
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5 /5
★★★★★

Serious company and excellent product

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Thierry V.
purchased on 14/12/2024
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5 /5
★★★★★

Excellent products, fast delivery and very well packaged! I highly recommend!!

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Marie-caroline P.
purchased on 14/12/2024
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5 /5
★★★★★

Very very good product I validate

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Jalal E.
purchased on 01/12/2024
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5 /5
★★★★★

Everything is very good including communication

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Ginette H.
purchased on 12/12/2024
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5 /5
★★★★★

Excellent I will recommend, plus fast and careful delivery.

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Nadine L.
purchased on 12/12/2024
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5 /5
★★★★★

Very good

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Yannick L.
purchased on 12/12/2024
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5 /5
★★★★★

Order received quickly, products are well protected for transport.

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Laure C.
purchased on 07/12/2024
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5 /5
★★★★★

An impeccable service, perfect quality for delivery, products well packaged. I recommend. See you soon for a new order.

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Nathalie B.
purchased on 12/12/2024
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4 /5
★★★★☆

Package received in good condition but delivery arrived too early, normally scheduled for the week of Christmas!

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Sébastien L.
purchased on 11/12/2024
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2 /5
★★☆☆☆

Some products (Tomme 3 milks for example) are incorrectly listed as in stock on the site. No commercial gesture following this error.

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Claude C.
purchased on 12/12/2024
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Answer from Maison Agour
Indeed, we encountered a problem with the Tommette 3 milks and did not anticipate the stock outage in time. Since then, we have corrected this error and the product is now indicated as unavailable on the site. As a commercial gesture, we replaced the Tommette 3 milks with another quality cheese, which is actually more expensive for us. This substitution was mentioned on the card attached to your order, as is our practice. We hope this replacement still brought you satisfaction and remain available for any questions or requests. Maison Agour.
5 /5
★★★★★

Excellent products (cheeses), order received quickly

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Marie P.
purchased on 01/12/2024
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5 /5
★★★★★

Fast delivery and well-packaged order

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Cathy P.
purchased on 11/12/2024
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5 /5
★★★★★

Satisfaction. Careful and fast delivery. The recipient was delighted. Thank you

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Laetitia R.
purchased on 11/12/2024
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5 /5
★★★★★

Customer service is superb, a little issue on the site, one call and everything is resolved. It's great. I recommend especially the products which are perfect and very good. Looking forward to it. In any case, I wish you all a happy holiday season. Bruno

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Bruno S.
purchased on 01/12/2024
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4 /5
★★★★☆

Very correct

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Luis G.
purchased on 01/12/2024
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5 /5
★★★★★

Fast delivery, very good products excellent

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Veronique P.
purchased on 10/12/2024
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5 /5
★★★★★

Order well packaged and delivered respecting the customer's request for postponement. Perfect.

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Philippe M.
purchased on 30/11/2024
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1 /5
★☆☆☆☆

Still haven't received my order, I contacted by phone twice and was told they would check where the problem was, no response yet. For my first order, bravo.

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Pierre F.
purchased on 09/12/2024
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Answer from Maison Agour
We understand your frustration and sincerely apologize for this situation. We have done everything possible to resolve the issue related to your order, by contacting the carrier several times and tracking its progress. Unfortunately, despite our efforts, it seems that circumstances beyond our control have delayed your delivery. We assure you that this is not representative of our usual service. We remain at your disposal to find a suitable solution and thank you for your patience.
5 /5
★★★★★

I have ordered your cheeses several times and it is always with immense pleasure that I receive, consume, and recommend them.

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Sylvain C.
purchased on 30/11/2024
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5 /5
★★★★★

Very satisfied with my order and top delivery tracking!

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Frania K.
purchased on 09/12/2024
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5 /5
★★★★★

Products of excellent quality that are not found everywhere. Bravo

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Annie D.
purchased on 29/11/2024
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1 /5
★☆☆☆☆

Lost package, not received!

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Marc M.
purchased on 09/12/2024
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Answer from Maison Agour
Hello, We are sorry to hear that you have not received your package. We will immediately contact the carrier to get more information about its location. We will get back to you as soon as we have news. Thank you for your patience, and our apologies for this inconvenience. Maison Agour.
5 /5
★★★★★

Very good communication and excellent products

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Trung-nghia N.
purchased on 28/11/2024
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4 /5
★★★★☆

Good seller site for rather tasty products. Be careful with the presentation of products sometimes very misleading.

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Alexis L.
purchased on 28/11/2024
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Answer from Maison Agour
Thank you for your feedback on our products, we are delighted that you liked them. However, you mention a presentation of the products as
5 /5
★★★★★

misleading. Could you please specify which products you are referring to and what disappointed you? We want to provide the best possible experience, and your feedback will help us improve. Maison Agour.

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David L.
purchased on 27/11/2024
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5 /5
★★★★★

This is the first time I order from Agour and frankly I am not disappointed. The site is easy to use, the delivery impeccable, in short everything is perfect.

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Antonio C.
purchased on 05/12/2024
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5 /5
★★★★★

Completely satisfied, the cheese I bought is delicious and I will certainly buy more. I chose Ossau-Iraty AOP 6 months and it is delicious! The delivery was very fast, even though I live in Italy, and the entire purchasing process was simple and precise. Highly recommended.

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Evelyne B.
purchased on 06/12/2024
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5 /5
★★★★★

Very good products. Fast shipping. To renew

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Jean Marc P.
purchased on 27/11/2024
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5 /5
★★★★★

Very good quality

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Jean-louis G.
purchased on 05/12/2024
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