/10
★★★★★
based on 1300 reviews published
★★★★★
based on 1300 reviews published
Latest customer reviews
5
/5
★★★★★
Very happy with the products
Cecile P.
purchased on 14/08/2024
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5
/5
★★★★★
Their cold cuts and cheeses and pastries are natural, really a delight! I recommend
Pierre M.
purchased on 13/08/2024
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5
/5
★★★★★
Very good sheep cheeses, a very careful shipment to respect the cold chain at a very reasonable price (vacuum packaging, Thermos bag, and two ice packs)
Michèle J.
purchased on 11/08/2024
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5
/5
★★★★★
Hello, well wrapped, the taste of the cheese is excellent, thank you for the little gift, however, I did not have the cooler in the package.
Pascal J.
purchased on 11/08/2024
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5
/5
★★★★★
Ease of navigation, simplified ordering, and top products
Françoise F.
purchased on 11/08/2024
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2
/5
★★☆☆☆
High-quality product. However, please respect the delivery terms.
Nicole P.
purchased on 11/08/2024
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Answer from Maison Agour
Cold chain not respected, package received on Monday 19.08.2024. This package should have been delivered on the 16th or 17th. The refrigerated packs were useless. I cannot offer and use the ordered products at the guest table as initially planned for fear of ???? I would have preferred to be informed of the delivery problems related to the August 15 holiday.
5
/5
★★★★★
Hello, First of all, I would like to sincerely apologize for the problems encountered with the delivery of your order. We fully understand your frustration and the inconvenience this may have caused, especially for your guest tables. It is unacceptable that the cold chain was not respected, especially for food products. The delivery delay related to the August 15 holiday did indeed disrupt some shipments, and we regret not having informed you in advance of this possible delay. For your future orders, we strongly recommend using our premium delivery option via Chronofresh. This service, provided by La Poste in a refrigerated truck, guarantees fast delivery while maintaining the cold chain, which is crucial for the quality of our products. Once again, we are sorry for this experience and hope you will give us the opportunity to provide you with a service that meets your expectations on your next order. Please feel free to contact us on your next order, as a gesture of goodwill, we would like to offer you a discount on your next order. Sincerely, The Agour team.
Denis B.
purchased on 31/07/2024
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5
/5
★★★★★
Hello, delivery on time, and quality products.
Viviane F.
purchased on 10/08/2024
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1
/5
★☆☆☆☆
The cheese is exquisite like the cold cuts, just need to check with your carriers because they did not deliver on the scheduled day (I took my morning to receive the package and the next day the ice packs were completely melted, too bad but the products did not suffer, phew...
Gilles T.
purchased on 23/07/2024
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Answer from Maison Agour
The order is very good. However, very bad rating for the delivery. Order delivered 10 km from my home when it was supposed to arrive at the relay point across from my house. Not practical at all when you are not driving.
5
/5
★★★★★
Thank you for taking the time to share your opinion. We are delighted that your order satisfied you, but we are sorry to learn that the delivery did not meet your expectations. We fully understand that receiving your order 10 km from your home instead of the planned relay point is very inconvenient, especially when you are not driving. This is not in line with our standards, and we will immediately report this issue to our delivery service to prevent it from happening again in the future. We apologize for this inconvenience and hope you will give us another chance to provide you with a complete and hassle-free shopping experience. The Agour team.
Toussaint F.
purchased on 22/07/2024
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4
/5
★★★★☆
Hello, very good products except for the sausage which lacks flavor and is a bit soft otherwise it's fine, I recommend.
Michel T.
purchased on 14/07/2024
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5
/5
★★★★★
Very good ham, but a lot of fat waste.
Dominique C.
purchased on 10/07/2024
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5
/5
★★★★★
Good product, very fast shipping, even surprising! Thank you.
Daniele D.
purchased on 10/07/2024
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5
/5
★★★★★
Very happy with my first order, everything went perfectly.
Brigitte D.
purchased on 05/07/2024
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5
/5
★★★★★
Very easy to access site, explanations are clear.
Christian A.
purchased on 15/07/2024
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5
/5
★★★★★
I confirm the excellent quality of your products that delight our taste buds every time, the good value for money, the ease of navigation, and the beauty of the website. The only downside is the delivery company, which is very unreliable, which allowed us to retrieve our cheeses with a 5-day delay! Nevertheless, we reiterate our trust in you. Thank you.
Serge D.
purchased on 12/07/2024
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5
/5
★★★★★
These are exactly the products I was expecting, being a child of the country I know, there you go, thank you.
Toussaint F.
purchased on 30/06/2024
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5
/5
★★★★★
Hello, I bought excellent cheese, I recommend it.
Nigel W.
purchased on 28/06/2024
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5
/5
★★★★★
Excellent service
Thomas N.
purchased on 06/07/2024
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5
/5
★★★★★
The cheese is super delicious. The delivery was super fast. In fact, it couldn't be better.
Philippe V.
purchased on 06/07/2024
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5
/5
★★★★★
Very fast and compliant delivery
William W.
purchased on 04/07/2024
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5
/5
★★★★★
As usual, I am fully satisfied.... However, I just have one detail, it concerns the delivery. I had requested delivery to a relay point, and the package was delivered to my address.... But otherwise, I am enjoying it.
Anne L.
purchased on 04/07/2024
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5
/5
★★★★★
Very well packaged, delicious
Dominique T.
purchased on 21/06/2024
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5
/5
★★★★★
After a little hiccup and a conversation with customer service, I willingly acknowledge that Agour has done everything possible to rectify the situation, and I thank them very much. Especially since I appreciate their products. Orders are delivered quickly and in careful packaging. I will reorder without any problem.
Joël T.
purchased on 30/06/2024
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4
/5
★★★★☆
Very good products, I would recommend. Thank you.
Emmanuelle W.
purchased on 01/07/2024
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5
/5
★★★★★
Problem with the delivery. I had requested to be delivered to a 'relay point', but you had an issue with this type of delivery, so I was delivered to my home while I am on vacation 800 km away. I tried to reach you on Friday, July 5 in the afternoon... impossible to reach you, I left a message... for nothing. Conclusion, it was my neighbor who picked up the package, and thus enjoyed the cake.... I am not happy.
Catherine M.
purchased on 19/06/2024
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3
/5
★★★☆☆
The package was delivered late but arrived safely. This delay did not affect the quality of the cheese, which, in my opinion, was even refined. The products are packaged with great care and well protected, and beyond these remarks: the cheeses are excellent. A pure delight!!!! This is not the first time I order from AGOUR, so I was not surprised by the quality of these products. It smells good of the Basque Country!!!! Real local and organic products. Moreover, Agour employs Basque families, and that is solidarity!!! Bravo!!! I recommend AGOUR with my eyes closed. Thank you again for the quality of your products.
Sébastien C.
purchased on 27/06/2024
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Answer from Maison Agour
I have ordered several times without issues, but the last order was disappointing; crushed basque cake that seemed to have been packed hot 'not great for presentation' and the sheep cheeses were no longer presentable as they were melted and crushed. The rest of the order was impeccable.
5
/5
★★★★★
Hello, We understand how disappointing it is to receive damaged products. We will immediately investigate this issue with our team to ensure that our quality standards are met with every order. We apologize for the state of the basque cake and the sheep cheeses. The quality and presentation of our products are paramount to us, and we regret that this was not the case this time. To apologize for this inconvenience, we invite you to contact us on your next order to receive a goodwill gesture. We hope you will give us another chance to fully satisfy you. Sincerely, The Agour team.
Serge D.
purchased on 25/06/2024
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3
/5
★★★☆☆
Very good product
Armando A.
purchased on 24/06/2024
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Answer from Maison Agour
Very good products, with one downside; in some of the packages, the vacuum was poorly done with air inside.
5
/5
★★★★★
Thank you for taking the time to share your opinion. We are pleased to know that you enjoy our products, but we regret to find that some packages were not properly vacuum sealed. We place great importance on the quality of our packaging to ensure the freshness and safety of our products. We will immediately inform our production team of this issue to reinforce our quality controls and prevent this from happening again. We appreciate your feedback and hope to have the opportunity to fully satisfy you on your next order.
René D.
purchased on 25/06/2024
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