Maison Agour consistently receives praise for the quality and flavor of its cheeses and pâtés, with many mentions of excellent, flavorful products and well-packaged items that stay cold during transit. Customers highlight careful packaging, vacuum sealing, and cool packs that keep products in good condition, along with fast and reliable delivery when timing is right. The store earns positive notes for responsive service and smooth order handling, including quick replacements and helpful support in case of issues. Overall, the experience is described as dependable, with repeatedly strong product quality and secure, effective packaging that preserves freshness during delivery.
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JEAN-LOUIS G.
Rating: 5 out of 5
following a purchase from 21/01/2025
I can't speak about the products yet before consuming them, but regarding the delivery, I want to point out that Agour quickly resent the order that was stuck at the pickup point due to lack of good information.
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Marie-Josée S.
Rating: 5 out of 5
following a purchase from 02/02/2025
Very satisfied with the ordered products. Fast delivery and very good packaging. Clear and easy-to-access site.
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frederic B.
Rating: 5 out of 5
following a purchase from 23/01/2025
Perfect delivery, and especially excellent ham!!!
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Antonio C.
Rating: 5 out of 5
following a purchase from 01/02/2025
Perfect and very fast shipping. The cheese is delicious and this is the second time I buy it. I recommend buying it with your eyes closed!
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JOEL H.
Rating: 5 out of 5
following a purchase from 22/01/2025
VERY GOOD CAREFUL SERVICE
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Marie-Christine V.
Rating: 4 out of 5
following a purchase from 22/01/2025
The site is quite good.
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Janine M.
Rating: 5 out of 5
following a purchase from 31/01/2025
Very well packaged, fast. Excellent products.
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Michel P.
Rating: 4 out of 5
following a purchase from 31/01/2025
It was my first order without knowing the products... I found that the plastic packaging does not contribute to the quality of the products: the tommette is not dry enough and, moreover, the blue cheese is not strong enough.
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Response from Maison Agour
Thank you for your feedback. We understand your concerns regarding plastic packaging. We are doing our best to find more eco-friendly alternatives, but for now, there is no viable solution to guarantee the quality and freshness of our products during online sales. Regarding the tommette, we advise you to let it dry for a few days in the open air (in a cool, dry place). As for the blue cheese, if you prefer stronger cheeses, feel free to let it age a bit yourself. The Agour team.
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Anne-Marie M.
Rating: 5 out of 5
following a purchase from 31/01/2025
Excellent, I will recommend.
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LUIS G.
Rating: 4 out of 5
following a purchase from 28/01/2025
It is correct and fast.
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Marianne L.
Rating: 4 out of 5
following a purchase from 28/01/2025
Impeccable delivery. But the ordered cheese arrived in 2 parts? A large piece and a smaller one to make up the weight. Not very nice.
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Response from Maison Agour
Thank you for your message and your positive feedback regarding the delivery. We apologize for the situation regarding your cheese. Indeed, the format you ordered was out of stock at the time of shipping, and we replaced the missing quantity with another piece to respect the total weight of your order. We understand that this was not ideal, and we will make sure to better manage these situations in the future. Thank you for your understanding.
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Christian K.
Rating: 5 out of 5
following a purchase from 17/01/2025
Extraordinary quality and know-how. I am very impressed by the quality of these products.
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Adil T.
Rating: 4 out of 5
following a purchase from 27/01/2025
Very professional both in logistics and product quality. I highly recommend this site. Thank you.
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Marc G.
Rating: 5 out of 5
following a purchase from 17/01/2025
Everything was top-notch.
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veronique P.
Rating: 5 out of 5
following a purchase from 15/01/2025
Very accessible and secure site, delivery in 48 hours, excellent products.
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Catherine G.
Rating: 5 out of 5
following a purchase from 15/01/2025
Very good cheese, especially the small Agour, rich in flavor.
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Antonia B.
Rating: 5 out of 5
following a purchase from 15/01/2025
Nothing to report. All OK.
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Saul K.
Rating: 5 out of 5
following a purchase from 22/01/2025
Attentive welcome, quality boxes, I plan to reorder.
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CYRILLE F.
Rating: 4 out of 5
following a purchase from 23/01/2025
Quality products, too bad Chronofresh is so expensive.
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Response from Maison Agour
Hello, Thank you for your feedback! Chronofresh is a premium service that guarantees delivery in a refrigerated truck, but it comes at a high cost. We pay an average of €20 per shipment and have chosen to charge only €14.90 to absorb part of it. That said, we also offer an alternative with DPD for standard delivery. You can add an insulated bag and ice packs, which is more than enough, especially in winter, to keep the products in good condition. Please feel free to contact us if you have any questions! Best regards, The Agour team.
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SAINT-PIERRE N.
Rating: 5 out of 5
following a purchase from 22/01/2025
Very good products, impeccable delivery.
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Jean-Michel S.
Rating: 5 out of 5
following a purchase from 21/01/2025
Perfect as usual.
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DAVID M.
Rating: 4 out of 5
following a purchase from 22/01/2025
Perfect.
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Marie-Christine V.
Rating: 5 out of 5
following a purchase from 22/01/2025
A simple complaint, I would have liked rolled ventrèche. Thank you.
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MICHELLE L.
Rating: 5 out of 5
following a purchase from 22/01/2025
Very good product, well packaged, meets my expectations, I recommend.
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MARCEL R.
Rating: 5 out of 5
following a purchase from 22/01/2025
Very good product, perfect packaging and delivery.
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Christophe B.
Rating: 1 out of 5
following a purchase from 22/01/2025
Incomplete order, missing 1 kg of cheese, missing free jam, and especially missing insulated bag with Free pack, so cold chain not respected and especially order received two days after the expected date, so two days of uncertain storage, surely not in a cold room.
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Response from Maison Agour
Hello, We are really sorry for these oversights, it is our mistake and we apologize. We have just immediately processed the refund for the missing products. Regarding the delivery delay, this is unfortunately due to the carrier and is beyond our control. That said, rest assured about the preservation of the cheeses: with the current temperatures and their vacuum packaging, they have not been at risk. Again, our sincere apologies for these inconveniences. We hope that despite this, you will enjoy your order. Best regards, The Agour team.
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Laure C.
Rating: 5 out of 5
following a purchase from 22/01/2025
Excellent products, very fast shipping.
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Pascale A.
Rating: 4 out of 5
following a purchase from 21/01/2025
The site is good, delivery is fast and reliable.
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FREDERIC H.
Rating: 5 out of 5
following a purchase from 22/01/2025
Fast delivery, careful packaging.
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Marie Claire L.
Rating: 5 out of 5
following a purchase from 22/01/2025
I discovered Agour during a stay in the Basque Country. I visited the facility and bought cheese, I recommend it so much I find it good.....
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Michel S.
Rating: 5 out of 5
following a purchase from 21/01/2025
Perfect. Very good products. A small dispute resolved quickly by the very responsive customer service.
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françoise L.
Rating: 5 out of 5
following a purchase from 21/01/2025
Very good product, fast and serious shipping.
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Nathalie B.
Rating: 5 out of 5
following a purchase from 20/01/2025
I recommend your company, nothing to say, it's perfect from order to delivery.
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Serge C.
Rating: 5 out of 5
following a purchase from 20/01/2025
Perfect in all areas, very good products, I highly recommend the Agour house.
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Serge R.
Rating: 5 out of 5
following a purchase from 20/01/2025
Exceptional.
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Stephane D.
Rating: 5 out of 5
following a purchase from 20/01/2025
Order delivered quickly with very good products.
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Martine P.
Rating: 5 out of 5
following a purchase from 06/01/2025
Excellent products at reasonable prices. Well-packaged products. Fast delivery.
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Françoise F.
Rating: 5 out of 5
following a purchase from 19/01/2025
Delicious products, fast and careful shipping.
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Jean Jacques L.
Rating: 5 out of 5
following a purchase from 19/01/2025
Complete satisfaction. Fast delivery.
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paul D.
Rating: 5 out of 5
following a purchase from 18/01/2025
Perfect.
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