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M
Rating: 5 out of 5
Excellent products to always keep in mind. Very satisfied.
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Customer reviews of Maison Agour
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 1 977 published reviews
Summary of reviews
Maison Agour consistently receives praise for the quality and flavor of its cheeses and pâtés, with many mentions of excellent, flavorful products and well-packaged items that stay cold during transit. Customers highlight careful packaging, vacuum sealing, and cool packs that keep products in good condition, along with fast and reliable delivery when timing is right. The store earns positive notes for responsive service and smooth order handling, including quick replacements and helpful support in case of issues. Overall, the experience is described as dependable, with repeatedly strong product quality and secure, effective packaging that preserves freshness during delivery.
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E
Rating: 5 out of 5
Easy ordering and delivery. Good information on the arrival of the order.
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S
Rating: 5 out of 5
The delivery was quick, the order is simple on the site, I recommend this site, I will order cheese and charcuterie again.
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D
Rating: 5 out of 5
Very good products. Very pleasant customer service. I recommend.
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B
Rating: 5 out of 5
Very good.
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N
Rating: 3 out of 5
Out of 2 orders placed with Agour, the choice of products was not respected. After a complaint, we were refunded for the product.
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Response from Maison Agour
Hello, Thank you for your feedback. We are sorry for the errors encountered on your orders. We always do our best to respect your choices and meet your expectations. Unfortunately, it can happen that a product is out of stock or that a human error occurs. We are happy to have been able to refund you quickly, but we understand that this does not replace your disappointment. Please know that we have implemented measures to avoid this kind of inconvenience in the future. We hope that the products received were still up to your expectations and that we will have the opportunity to fully satisfy you during your next order. Best regards, Louise, Maison Agour.
L
Rating: 5 out of 5
We had a great time, nothing to complain about, I think I will order soon.
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P
Rating: 5 out of 5
Hello, Exceptional quality of products, sometimes a bit expensive but really delicious. Impeccable delivery.
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S
Rating: 2 out of 5
Fast delivery time, product arrived in good condition but it's the first time I eat a Basque cake that is so bad, it's a shame.
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Response from Maison Agour
Hello, Thank you for your feedback. We are surprised by your comment, as our Basque cake, made artisanally according to a traditional recipe, usually meets with great success among our customers. We would like to know more to better understand your feelings. If you could specify what did not meet your expectations, it would help us check that there was no problem with this particular batch. We remain at your disposal and hope to have the opportunity to fully satisfy you during your next order. Best regards, Louise, Maison Agour.
D
Rating: 5 out of 5
Excellent products
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J
Rating: 5 out of 5
the site is great and your customer service is too
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A
Rating: 5 out of 5
perfect
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S
Rating: 5 out of 5
Super happy with our order, the Pimençon is so good as well as all your products, we will recommend for sure! Happy
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F
Rating: 5 out of 5
Compliant and fast
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C
Rating: 5 out of 5
easy navigation
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S
Rating: 5 out of 5
Perfect timing and content!
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T
Rating: 5 out of 5
Serious company and excellent product
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M
Rating: 5 out of 5
excellent products, fast delivery and very well packaged! I highly recommend!!
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J
Rating: 5 out of 5
Very very good product I validate
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G
Rating: 5 out of 5
everything is very good including communication
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N
Rating: 5 out of 5
Excellent I will recommend, plus fast and careful delivery.
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Y
Rating: 5 out of 5
Very good
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L
Rating: 5 out of 5
Order received quickly, products are well protected for transport.
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N
Rating: 5 out of 5
An impeccable service, perfect quality for delivery, products well packaged. I recommend. See you soon for a new order.
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S
Rating: 4 out of 5
Package received in good condition but delivery arrived too early, normally scheduled for the week of Christmas!
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C
Rating: 2 out of 5
Some products (Tomme 3 milks for example) are incorrectly listed as in stock on the site. No commercial gesture following this error.
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Response from Maison Agour
Indeed, we encountered a problem with the Tommette 3 milks and did not anticipate the stock outage in time. Since then, we have corrected this error and the product is now indicated as unavailable on the site. As a commercial gesture, we replaced the Tommette 3 milks with another quality cheese, which is actually more expensive for us. This substitution was mentioned on the card attached to your order, as is our practice. We hope this replacement still brought you satisfaction and remain available for any questions or requests. Maison Agour.
M
Rating: 5 out of 5
Excellent products (cheeses), order received quickly
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C
Rating: 5 out of 5
Fast delivery and well-packaged order
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L
Rating: 5 out of 5
Satisfaction. Careful and fast delivery. The recipient was delighted. Thank you
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B
Rating: 5 out of 5
Customer service is superb, a little issue on the site, one call and everything is resolved. It's great. I recommend especially the products which are perfect and very good. Looking forward to it. In any case, I wish you all a happy holiday season. Bruno
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L
Rating: 4 out of 5
Very correct
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V
Rating: 5 out of 5
Fast delivery, very good products excellent
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P
Rating: 5 out of 5
Order well packaged and delivered respecting the customer's request for postponement. Perfect.
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P
Rating: 1 out of 5
still haven't received my order, I contacted by phone twice and was told they would check where the problem was, no response yet. For my first order, bravo.
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Response from Maison Agour
We understand your frustration and sincerely apologize for this situation. We have done everything possible to resolve the issue related to your order, by contacting the carrier several times and tracking its progress. Unfortunately, despite our efforts, it seems that circumstances beyond our control have delayed your delivery. We assure you that this is not representative of our usual service. We remain at your disposal to find a suitable solution and thank you for your patience.
S
Rating: 5 out of 5
I have ordered your cheeses several times and it is always with immense pleasure that I receive, consume, and recommend them.
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F
Rating: 5 out of 5
very satisfied with my order and top delivery tracking!
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A
Rating: 5 out of 5
Products of excellent quality that are not found everywhere. Bravo
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M
Rating: 1 out of 5
Lost package, not received!
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Response from Maison Agour
Hello, We are sorry to hear that you have not received your package. We will immediately contact the carrier to get more information about its location. We will get back to you as soon as we have news. Thank you for your patience, and our apologies for this inconvenience. Maison Agour.
T
Rating: 5 out of 5
Very good communication and excellent products
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A
Rating: 4 out of 5
Good seller site for rather tasty products. Be careful with the presentation of products sometimes very misleading.
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Response from Maison Agour
Thank you for your feedback on our products, we are delighted that you liked them. However, you mention a presentation of the products as