/10
★★★★★
based on 1301 reviews published
★★★★★
based on 1301 reviews published
Latest customer reviews
5
/5
★★★★★
Hello, I have been ordering from your site for several years, I have never been disappointed by the quality of the products. The processing of orders is quick and the delivery service is practical (delivery notice with the possibility of rescheduling dates). I recommend...
Michel L.
purchased on 21/11/2023
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3
/5
★★★☆☆
A bit disappointed nonetheless, I expected more seriousness, no cooling bag replaced by a pork pâté, delivery scheduled for Tuesday arrived on Friday after a call to DELPHINE who was very responsive, nothing to say, moral of the story the crottins are to be eaten with a straw all melted, disappointment otherwise we tasted the fillet and the ham very good.
Nicole D.
purchased on 22/11/2023
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5
/5
★★★★★
Fabulous as always, and responsive following an order error, I highly recommend the Agour house.
Michel C.
purchased on 12/11/2023
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3
/5
★★★☆☆
Hello, the products were well packaged and correspond to my wishes. However, the transport by private courier is deplorable. I waited at home for delivery. Finally, without warning during this wait, I was delivered to a relay point. Waste of time, buying metro tickets... Deplorable service and without the expected friendly exchange.
Pierre-emmanuel B.
purchased on 21/11/2023
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4
/5
★★★★☆
Good
Philippe L.
purchased on 21/11/2023
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4
/5
★★★★☆
Our first order on the AGOUR company's site went well. The products are good. We can recommend this site.
Patrick J.
purchased on 21/11/2023
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5
/5
★★★★★
Fast delivery, careful packaging, excellent Tom d'Ossau Iraty.
Christian V.
purchased on 21/11/2023
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5
/5
★★★★★
Very efficient customer service regarding the shipment of products (we had requested a cooler but since they no longer had it, they offered us the shipment in chronofresh at no extra charge). Delivery was perfect the next day and really very cold. We are tasting the products gradually (with quite distant expiration dates). Nothing to complain about except the fact that we will order again because we are convinced.
Christine S.
purchased on 21/11/2023
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5
/5
★★★★★
Quality packaging and product, nothing to complain about. Traceability of transport and delivery with a smile, within the announced deadlines. I recommend.
Patrick V.
purchased on 20/11/2023
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5
/5
★★★★★
Very serious company, excellent products. To recommend to all food lovers.
Martine S.
purchased on 20/11/2023
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5
/5
★★★★★
Already many orders placed and always a delight. From the quality of the products, to the packaging and customer service, everything is perfect!
Noémie M.
purchased on 19/11/2023
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4
/5
★★★★☆
In Euskara or Spanish, we do not know French and thank you.
Juan Carlos C.
purchased on 19/11/2023
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5
/5
★★★★★
Very good products and impeccable service, even abroad.
Antoine M.
purchased on 15/11/2023
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3
/5
★★★☆☆
Not very readable.
Laurent R.
purchased on 06/11/2023
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Answer from Maison Agour
Hello, Thank you for taking the time to share your feedback. We are sorry to hear that you find our site "not very readable." In order to target and resolve specific issues, could you please be more precise regarding the aspects of the site that seem unclear or not intuitive to you? Your detailed comments will be very helpful for us to make relevant improvements and ensure an optimal browsing experience for all our visitors. We are committed to providing quality service, and your feedback helps us achieve this goal. Thank you in advance for your cooperation. We look forward to understanding your concerns in more detail so that we can take the necessary actions. Sincerely, The Agour Team.
3
/5
★★★☆☆
Very disappointed because the order was placed on November 8 and the package was received on November 16 knowing that it was for a birthday meal planned for the 14... Regarding the products, the sheep cheese is good but expensive. The shortbread of the Basque cake is delicious but the cherry jam is way too sweet. I have my habits in Itxassou and it is really not up to par. Too bad.
Camel E.
purchased on 08/11/2023
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Answer from Maison Agour
Hello, We sincerely apologize for the inconvenience related to the delivery time of your order. We understand the importance of timely delivery, especially for an event such as a birthday meal. We empathize with your disappointment and sincerely apologize for this setback. Regarding your comments on the products, we are pleased to hear that the sheep cheese and the shortbread of the Basque cake were to your liking, but we are sorry that the cherry jam did not meet your expectations; it is true that the cherry Basque cake is always sweeter than the cream one. If you have other preferences or specific requests in the future, please do not hesitate to let us know. We are always open to hearing feedback from our customers and working towards the continuous improvement of our products and services. We hope to have the opportunity to provide you with a more satisfying experience on your next orders. Best regards, The Agour team.
5
/5
★★★★★
Professionalism, quality of products, packaging worthy of the products
Louis L.
purchased on 10/11/2023
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5
/5
★★★★★
Delivery problems due to the carrier, immediate reaction from Agour and 2 days later I received my new package with a gift inside. Thank you Agour.
Dangoumau C.
purchased on 09/11/2023
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5
/5
★★★★★
Always excellent, never disappointed
Carole S.
purchased on 09/11/2023
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5
/5
★★★★★
Always perfect whether it's the delivery (with refrigerated block) or the quality of the products. Site to recommend for cheese lovers
Philippe D.
purchased on 07/11/2023
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5
/5
★★★★★
Well-structured site.
René D.
purchased on 07/11/2023
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5
/5
★★★★★
Delivery time as expected, packaging very good, I would recommend and I recommend your store that I discovered in the Basque Country and your site is very convenient
Elisabeth M.
purchased on 07/11/2023
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5
/5
★★★★★
Good products, top customer service, we can only be happy!
Bernard J.
purchased on 06/11/2023
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5
/5
★★★★★
The chronofresh system works very well with a very short time frame.
Dominique B.
purchased on 06/11/2023
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5
/5
★★★★★
No problem
Alain L.
purchased on 05/11/2023
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5
/5
★★★★★
I am satisfied with the navigation on the site and very satisfied with the quality of the products.
Didier B.
purchased on 05/11/2023
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5
/5
★★★★★
Very practical site, delivery ok, the sheep blue is very strong! it's not what I had seen on this cheese, mine is not very creamy as described, the sheep tomme and the osso iraty are top
Marianne V.
purchased on 28/10/2023
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5
/5
★★★★★
I am fully satisfied with your products.
Marie-anne C.
purchased on 25/10/2023
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5
/5
★★★★★
Very good products
Louis B.
purchased on 03/11/2023
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5
/5
★★★★★
Your products are always so good and smell good of the Basque Country. Thank you
Bruno B.
purchased on 03/11/2023
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5
/5
★★★★★
Very good product
Samantha P.
purchased on 22/10/2023
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