★★★★★
based on 1689 reviews published
Latest customer reviews
Very good cheese, fast delivery in suitable packaging!
Excellent service and delicious cheese
Excellent
Super good
Perfect and excellent cheese
Very well received
Super order but delivery too long for my taste!
Excellent products, authentic, (relatively) competitive.
A product of excellence, a delight...!!. Highly recommended.
Excellent cheese. Honored on our Christmas table. Thank you
Excellent cheeses
Very good but small problem is that it melted very quickly
Satisfied
Delivery deadline not respected
Thank you for your feedback and we are sincerely sorry that the transport conditions did not allow for a tasting under optimal conditions.
Our products are shipped in suitable packaging; however, an extended delay can indeed impact their state and perception upon receipt.
We fully understand your remark.
We invite you to contact our after-sales service so that we can study your situation and provide you with an appropriate solution: [email protected]
We remain at your disposal and hope to offer you a better experience with your next order.
Best regards,
Maison Agour Etxea
Quite disappointed with the reception of the products
Thank you for your feedback, and we are sincerely sorry to learn of your disappointment upon receiving our products.
Your satisfaction being at the heart of our priorities, we invite you to contact our customer service so that we can better understand the situation and provide you with an appropriate solution: [email protected]
In case of specific damages upon opening the package (breakage, omission, or deterioration of the product), the sender and/or the recipient has a period of 7 working days from the date of receipt of their shipment or collection at the pickup point to contact our customer service.
The complaint must be accompanied by visuals of the packaging and products attesting to the situation.
After studying the complaint by our quality service, the customer service will proceed according to the customer's wish, to create a credit note, refund, or reship the damaged goods only.
We remain at your disposal and hope to have the opportunity to offer you a better experience.
Best regards,
Maison Agour Etxea
Not disappointed with the delivery
In fact, the cheese was good but nothing more. Moreover, I did not like receiving my cheese in two pieces and very uneven.
Thank you for taking the time to share your opinion on our Ossau-Iraty AOP.
We are pleased to learn that you liked the cheese, but we are sorry that it did not fully meet your expectations, and especially to learn that it arrived in two pieces of uneven sizes.
Despite all the care taken in preparation and packaging, it can happen that a product suffers a shock during transport, or that a cut does not perfectly match the expected balance. We completely understand your disappointment.
We invite you to contact our customer service so that we can study your situation and offer you an appropriate solution: [email protected]
Best regards,
Maison Agour Etxea
Very satisfying 🙂 !!
Hello, nothing against you, just the delivery which was a nightmare. They told me I was delivered when I was not, after several calls to the delivery company who could not find my package. I received it after 1 week. Anyway, your product is good.
Thank you for your message, and we are delighted to know that you appreciated our product.
However, we are sincerely sorry for the difficulties encountered with the delivery: contradictory information, repeated calls, package lost, then received after a week... We completely understand that this must have been a real nightmare.
Even though the carrier manages the delivery directly, we remain at your side to resolve this type of situation. In the future, do not hesitate to contact our customer service at the slightest issue: [email protected]
We are available and responsive for all issues related to your order.
Best regards,
Maison Agour Etxea
Very good products
Everything is perfect. Packaging, delivery time, quality products. Top.
Very good cheese, delivered quickly.
Everything was perfect: - online store - delivery time - quality and flavor of the products I will recommend, and I invite those who read this to order. Happy holidays
Delicious cheese always of good quality
5 stars for the excellent cheese, but zero for the carrier CPD, it harms you, you should change.
Fast delivery, perfect packaging, excellent products
Excellent cheese, thank you
Fast delivery and very good products. Never disappointed.
Excellent cheeses. Without hesitation, I would recommend.
Very good
Very good product.
Hello, Product selection, Ease of ordering, quality of follow-up, quality of packaging, short deadlines and quality of products (blue sheep cheese, organic sheep cheese, chorizo, etc. ...) Great products Thank you
Perfect customer service, high quality cheese, I recommend it one hundred percent
Very good
Serious house!
Impeccable I recommend this online store
A great initiative for an exceptional cheese
Everything was perfect
Perfect!
Very good cheese. Vacuum packed, well packaged. All positive. I recommend it to my friends.