★★★★★
based on 1806 reviews published
Latest customer reviews
The products are excellent. I order regularly and am never disappointed. I highly recommend (I have actually given this address to several people around me) and have let them taste the various cheeses.
Fast delivery and products of very high quality. A big thank you for the truffle sheep cheese and the Basque blue cheese, a real delight.
Fast delivery, highly appreciated products, good service from the carrier. I recommend Maison Agour.
Very good. My order arrived on time, with all products intact... so nothing to report..... Very good. Agour is a serious company, I have never had any issues with them.....
Excellent experience both in web navigation for purchase and shipping: timing, presentation, and care of it.
Very good products .. it would make you want to immigrate to the Basque Country
The tommette is not great, plus 695g instead of the minimum 750g.
We are sorry to learn that the tommette did not meet your satisfaction, and we also take your comment regarding the received weight very seriously.
In order for us to verify your order and provide you with an appropriate response, we invite you to contact our customer service at [email protected], specifying your order number and, if possible, attaching a photo of the product label (with the indicated weight) as well as a photo of the product.
We will then be able to carry out the necessary verifications and find the most appropriate solution.
Best regards,
Maison Agour Etxea
Very good, I love sheep cheese.
Delicious products. Caring and responsive after-sales service.
Fast and compliant
Good products. we will recommend
Very good quality, excellent! Fast delivery.
Excellent as promised
Delicious and fast delivery
Very satisfied with this culinary experience, 5 different cheeses but each with its taste and texture particularly appreciated.
As usual, the delivery was fast and very high quality. Of course, the cheeses are absolutely delicious!
Super Lightly greasy To taste without hesitation
Serious house and the quality is there. Thank you
The old reserve is excellent, the one with espelette pepper is still lacking in flavor
So good
Fast delivery, excellent products and the cherry on the cake is the addition of wrapping paper for the cheeses;, Thank you
Once it leaves your place, you manage nothing. The delivery location was changed without my intervention, and it was no longer your responsibility according to you... Instead of going next to my house, I had to cross all of Marseille.
Thank you for taking the time to share your experience, and we are sincerely sorry for the inconveniences encountered during the delivery.
Your chocolates are shipped via the DPD carrier to a relay point, with delivery generally made within one to two working days from Monday to Friday in mainland France (Saturday delivery is not guaranteed).
When the initially selected relay point is saturated or unavailable, the carrier can indeed redirect the package to another relay point located within a maximum radius of 20 km around the planned address. This decision unfortunately falls under their logistical organization, and this mention is clearly stated in our delivery conditions.
We fully understand the constraint this may have represented for you, especially considering the distance to be traveled, and we are sorry for that.
For any delivery-related difficulties, we invite you to contact our after-sales service, which is available and responsive, and makes every effort to resolve this type of situation as quickly as possible: [email protected]
Thank you for your understanding, and we remain at your disposal.
Best regards,
Maison Agour Etxea
Very good cheese, fast delivery in suitable packaging!
Excellent service and delicious cheese
Excellent
Super good
Perfect and excellent cheese
Very well received
Super order but delivery too long for my taste!
Excellent products, authentic, (relatively) competitive.
A product of excellence, a delight...!!. Highly recommended.
Excellent cheese. Honored on our Christmas table. Thank you
Excellent cheeses
Very good but small problem is that it melted very quickly
Satisfied
Delivery deadline not respected
Thank you for your feedback and we are sincerely sorry that the transport conditions did not allow for a tasting under optimal conditions.
Our products are shipped in suitable packaging; however, an extended delay can indeed impact their state and perception upon receipt.
We fully understand your remark.
We invite you to contact our after-sales service so that we can study your situation and provide you with an appropriate solution: [email protected]
We remain at your disposal and hope to offer you a better experience with your next order.
Best regards,
Maison Agour Etxea
Quite disappointed with the reception of the products
Thank you for your feedback, and we are sincerely sorry to learn of your disappointment upon receiving our products.
Your satisfaction being at the heart of our priorities, we invite you to contact our customer service so that we can better understand the situation and provide you with an appropriate solution: [email protected]
In case of specific damages upon opening the package (breakage, omission, or deterioration of the product), the sender and/or the recipient has a period of 7 working days from the date of receipt of their shipment or collection at the pickup point to contact our customer service.
The complaint must be accompanied by visuals of the packaging and products attesting to the situation.
After studying the complaint by our quality service, the customer service will proceed according to the customer's wish, to create a credit note, refund, or reship the damaged goods only.
We remain at your disposal and hope to have the opportunity to offer you a better experience.
Best regards,
Maison Agour Etxea
Not disappointed with the delivery
In fact, the cheese was good but nothing more. Moreover, I did not like receiving my cheese in two pieces and very uneven.
Thank you for taking the time to share your opinion on our Ossau-Iraty AOP.
We are pleased to learn that you liked the cheese, but we are sorry that it did not fully meet your expectations, and especially to learn that it arrived in two pieces of uneven sizes.
Despite all the care taken in preparation and packaging, it can happen that a product suffers a shock during transport, or that a cut does not perfectly match the expected balance. We completely understand your disappointment.
We invite you to contact our customer service so that we can study your situation and offer you an appropriate solution: [email protected]
Best regards,
Maison Agour Etxea
Very satisfying 🙂 !!