/10
★★★★★
based on 1298 reviews published
★★★★★
based on 1298 reviews published
Latest customer reviews
5
/5
★★★★★
Everything is very good including communication
Ginette H.
purchased on 12/12/2024
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5
/5
★★★★★
Excellent I will recommend, plus fast and careful delivery.
Nadine L.
purchased on 12/12/2024
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5
/5
★★★★★
Very good
Yannick L.
purchased on 12/12/2024
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5
/5
★★★★★
Order received quickly, products are well protected for transport.
Laure C.
purchased on 07/12/2024
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5
/5
★★★★★
An impeccable service, perfect quality for delivery, products well packaged. I recommend. See you soon for a new order.
Nathalie B.
purchased on 12/12/2024
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4
/5
★★★★☆
Package received in good condition but delivery arrived too early, normally scheduled for the week of Christmas!
Sébastien L.
purchased on 11/12/2024
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2
/5
★★☆☆☆
Some products (Tomme 3 milks for example) are incorrectly listed as in stock on the site. No commercial gesture following this error.
Claude C.
purchased on 12/12/2024
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Answer from Maison Agour
Indeed, we encountered a problem with the Tommette 3 milks and did not anticipate the stock outage in time. Since then, we have corrected this error and the product is now indicated as unavailable on the site. As a commercial gesture, we replaced the Tommette 3 milks with another quality cheese, which is actually more expensive for us. This substitution was mentioned on the card attached to your order, as is our practice. We hope this replacement still brought you satisfaction and remain available for any questions or requests. Maison Agour.
5
/5
★★★★★
Excellent products (cheeses), order received quickly
Marie P.
purchased on 01/12/2024
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5
/5
★★★★★
Fast delivery and well-packaged order
Cathy P.
purchased on 11/12/2024
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5
/5
★★★★★
Satisfaction. Careful and fast delivery. The recipient was delighted. Thank you
Laetitia R.
purchased on 11/12/2024
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5
/5
★★★★★
Customer service is superb, a little issue on the site, one call and everything is resolved. It's great. I recommend especially the products which are perfect and very good. Looking forward to it. In any case, I wish you all a happy holiday season. Bruno
Bruno S.
purchased on 01/12/2024
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4
/5
★★★★☆
Very correct
Luis G.
purchased on 01/12/2024
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5
/5
★★★★★
Fast delivery, very good products excellent
Veronique P.
purchased on 10/12/2024
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5
/5
★★★★★
Order well packaged and delivered respecting the customer's request for postponement. Perfect.
Philippe M.
purchased on 30/11/2024
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1
/5
★☆☆☆☆
Still haven't received my order, I contacted by phone twice and was told they would check where the problem was, no response yet. For my first order, bravo.
Pierre F.
purchased on 09/12/2024
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Answer from Maison Agour
We understand your frustration and sincerely apologize for this situation. We have done everything possible to resolve the issue related to your order, by contacting the carrier several times and tracking its progress. Unfortunately, despite our efforts, it seems that circumstances beyond our control have delayed your delivery. We assure you that this is not representative of our usual service. We remain at your disposal to find a suitable solution and thank you for your patience.
5
/5
★★★★★
I have ordered your cheeses several times and it is always with immense pleasure that I receive, consume, and recommend them.
Sylvain C.
purchased on 30/11/2024
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5
/5
★★★★★
Very satisfied with my order and top delivery tracking!
Frania K.
purchased on 09/12/2024
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5
/5
★★★★★
Products of excellent quality that are not found everywhere. Bravo
Annie D.
purchased on 29/11/2024
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1
/5
★☆☆☆☆
Lost package, not received!
Marc M.
purchased on 09/12/2024
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Answer from Maison Agour
Hello, We are sorry to hear that you have not received your package. We will immediately contact the carrier to get more information about its location. We will get back to you as soon as we have news. Thank you for your patience, and our apologies for this inconvenience. Maison Agour.
5
/5
★★★★★
Very good communication and excellent products
Trung-nghia N.
purchased on 28/11/2024
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4
/5
★★★★☆
Good seller site for rather tasty products. Be careful with the presentation of products sometimes very misleading.
Alexis L.
purchased on 28/11/2024
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Answer from Maison Agour
Thank you for your feedback on our products, we are delighted that you liked them. However, you mention a presentation of the products as
5
/5
★★★★★
misleading. Could you please specify which products you are referring to and what disappointed you? We want to provide the best possible experience, and your feedback will help us improve. Maison Agour.
David L.
purchased on 27/11/2024
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5
/5
★★★★★
This is the first time I order from Agour and frankly I am not disappointed. The site is easy to use, the delivery impeccable, in short everything is perfect.
Antonio C.
purchased on 05/12/2024
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5
/5
★★★★★
Completely satisfied, the cheese I bought is delicious and I will certainly buy more. I chose Ossau-Iraty AOP 6 months and it is delicious! The delivery was very fast, even though I live in Italy, and the entire purchasing process was simple and precise. Highly recommended.
Evelyne B.
purchased on 06/12/2024
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5
/5
★★★★★
Very good products. Fast shipping. To renew
Jean Marc P.
purchased on 27/11/2024
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5
/5
★★★★★
Very good quality
Jean-louis G.
purchased on 05/12/2024
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1
/5
★☆☆☆☆
Order delivered quickly, and products perfectly packaged and fresh
Christian M.
purchased on 05/12/2024
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Answer from Maison Agour
my order from December 5 was only
4
/5
★★★★☆
prepared after my complaint on December 10. I received it on the 11th and I only live 40 km from Hélette. During previous orders, I have already pointed out abnormal delays regarding delivery.
Muriel G.
purchased on 05/12/2024
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5
/5
★★★★★
Thank you for your feedback. We understand your frustration and would like to provide you with some clarifications. We are not Amazon, but a small artisanal company, and we do our best to process each order quickly. Your order was placed on a Thursday afternoon, after the daily passage of carriers at 2 PM. Since we do not work on weekends, it was shipped on Tuesday morning and delivered by Wednesday morning. This represents a delay of 3 working days, in accordance with our announced deadlines of 3 to 5 working days. However, we understand that the wait may have seemed long to you and we sincerely apologize for that. We would also like to emphasize that this end-of-year period is particularly busy for us, but we remain committed to ensuring the best quality of service possible.
Pierre Yves F.
purchased on 01/12/2024
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5
/5
★★★★★
Perfect cheeses, packaging not at all chronofresh!!! cardboard package, point!!
Claude G.
purchased on 04/12/2024
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