Customer reviews of Materiel-velo.com

Trust Attestation
9,7 /10
Overall rating: 9,7 out of 10
Based on 13 013 published reviews
5 12k 92% 4 634 5% 3 176 1% 2 94 1% 1 157 1%

Summary of reviews

The store consistently delivers fast, reliable delivery and keeps orders arriving on or before expected timelines, with careful packaging and orders arriving well as described. Customers highlight smooth ordering experiences, responsive and helpful service, and efficient processing from order placement to shipment, including warranty support and good value for money. Product availability meets expectations with items conforming to descriptions and a focus on strong reliability across purchases. Overall, the experience is described as efficient, dependable, and satisfying, with competitive pricing and clear site information.

All reviews

D
Damien B.
Rating: 5 out of 5
following a purchase from 19/01/2026
Great site, reliable.
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S
Stephane L.
Rating: 5 out of 5
following a purchase from 16/01/2026
Very good
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E
Emerik M.
Rating: 5 out of 5
following a purchase from 19/01/2026
Top!!
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G
Gérard F.
Rating: 5 out of 5
following a purchase from 19/01/2026
Everything went well. The product suits me
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L
Lionel M.
Rating: 5 out of 5
following a purchase from 15/01/2026
Received impeccably except for the slightly long delay…
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J
Jean-Pierre G.
Rating: 5 out of 5
following a purchase from 17/01/2026
Perfect as usual.
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S
Sébastien C.
Rating: 5 out of 5
following a purchase from 19/01/2026
Good advice over the phone. The right parts.
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J
Jean Louis G.
Rating: 2 out of 5
following a purchase from 19/01/2026
ORDER NOT COMPLETE
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Response from Materiel-velo.com
Hello,

Thank you for taking the time to share your feedback. We are sorry to learn that your order was not complete. You have exchanged with our customer service to resolve the issue. Please feel free to contact us directly so that we can assist you.

Best regards,
The Materiel-velo.com team
F
Francis M.
Rating: 5 out of 5
following a purchase from 19/01/2026
Perfect, fast
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F
Fabrice L.
Rating: 5 out of 5
following a purchase from 12/01/2026
Fast reception, product in accordance with the description. Not yet tested on the bike.
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A
Arnaud D.
Rating: 5 out of 5
following a purchase from 19/01/2026
Quick, exactly what we ask for.
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M
Michel G.
Rating: 5 out of 5
following a purchase from 19/01/2026
Fast delivery
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T
Thierry B.
Rating: 5 out of 5
following a purchase from 13/01/2026
I will recommend you. Best regards.
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H
Herve B.
Rating: 5 out of 5
following a purchase from 14/01/2026
Perfect as usual.
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B
Bruno A.
Rating: 5 out of 5
following a purchase from 18/01/2026
Order as described and delivered quickly.
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C
Christian G.
Rating: 5 out of 5
following a purchase from 16/01/2026
The site Matériel-vélo.com is very reliable. In case of needs, they are very easily reachable and provide very good advice. Delivery is fast and always well packaged. Prices are very competitive. The customer service I needed is very responsive and was able to remedy my issue. It is a French site and I highly recommend it.
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M
Michel M.
Rating: 5 out of 5
following a purchase from 21/12/2025
very good purchase
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G
Gregory B.
Rating: 5 out of 5
following a purchase from 16/01/2026
Sites that I highly recommend for mountain bike parts
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J
Jean-Sylvain R.
Rating: 5 out of 5
following a purchase from 15/01/2026
Perfect
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J
Jean Claude H.
Rating: 5 out of 5
following a purchase from 16/01/2026
Totally satisfied with my order.
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G
Georges A.
Rating: 5 out of 5
following a purchase from 18/01/2026
received on time
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D
Diego F.
Rating: 5 out of 5
following a purchase from 17/01/2026
Everything always goes very well on Matériel vélo. Good prices compared to the competition, products arrived quite quickly and always well packaged.
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S
Stéphanie B.
Rating: 5 out of 5
following a purchase from 09/01/2026
Satisfied with my purchase, thank you.
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S
Solotiana R.
Rating: 5 out of 5
following a purchase from 18/01/2026
We can trust them, everything is going very well and with satisfaction.
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L
Ludovic L.
Rating: 5 out of 5
following a purchase from 18/01/2026
Nothing to complain about
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O
Olivier S.
Rating: 5 out of 5
following a purchase from 13/01/2026
Very very good.
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D
Daniel H.
Rating: 4 out of 5
following a purchase from 17/01/2026
Transport and delivery without problems.
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D
David G.
Rating: 5 out of 5
following a purchase from 17/01/2026
Very satisfied
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J
Jonathan F.
Rating: 5 out of 5
following a purchase from 18/01/2026
Delivery was compliant and fast. Effective
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K
Kevin L.
Rating: 1 out of 5
following a purchase from 14/01/2026
not practical the purchasing experience and they don't even provide the screws needed for the cleat, I'm going to get far with that!
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Response from Materiel-velo.com
Hello,

Thank you for taking the time to share your feedback. We understand your frustration regarding the absence of screws, and we apologize for this inconvenience. However, please note that it was mentioned on the product page that these cleats do not come with screws.


Best regards,
The Materiel-velo.com team
B
Berchel F.
Rating: 5 out of 5
following a purchase from 16/01/2026
A lot of research on other sites. Equipment. Bike remains the cheapest and above all, the gear is available
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A
Alexandra R.
Rating: 5 out of 5
following a purchase from 17/01/2026
Super convenient to be able to buy tires online, pick them up in-store and have them mounted right away
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C
Christelle B.
Rating: 5 out of 5
following a purchase from 18/01/2026
Fast delivery
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J
Jean Louis D.
Rating: 5 out of 5
following a purchase from 18/01/2026
Hello, very satisfied with the follow-up of my order and the delivery time (product ordered on a Sunday evening and received on Tuesday morning). Very competitive prices. I recommend this site
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M
Martial C.
Rating: 5 out of 5
following a purchase from 18/01/2026
Online purchase, very interesting prices. Fast delivery with a top welcome to pick up my package in Bondues
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M
Mickael D.
Rating: 5 out of 5
following a purchase from 16/01/2026
Top and fast.
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P
Patrick-Danielle G.
Rating: 2 out of 5
following a purchase from 18/01/2026
The pump head does not match the description which states "an automatic pump head". Is that not the case? Do you have a solution to replace this pump head?
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Response from Materiel-velo.com
Hello,

Thank you for your feedback and we are sorry to learn that the pump head does not meet your expectations. Your satisfaction is our priority, and we want to help you resolve this issue quickly. Please do not hesitate to contact our customer service, who will be happy to offer you a suitable solution.

Best regards,
The Materiel-velo.com team
D
Didier D.
Rating: 5 out of 5
following a purchase from 16/01/2026
Impeccable, nothing to report
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J
Jacques D.
Rating: 5 out of 5
following a purchase from 16/01/2026
Good product
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V
Vincent C.
Rating: 5 out of 5
following a purchase from 16/01/2026
material and delivery conform
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