English 
Français 
Español 
Português 
Italiano 
Deutsch 
Nederlands 
F
Rating: 5 out of 5
The Ultegra cassette is a must, impeccable quality and finish. The package arrived very quickly in perfect packaging.
Translated reviews
Customer reviews of Materiel-velo.com
Trust Attestation
9,7
/10
Overall rating: 9,7 out of 10
Based on 12 992 published reviews
Summary of reviews
The store consistently delivers fast, reliable delivery and keeps orders arriving on or before expected timelines, with careful packaging and orders arriving well as described. Customers highlight smooth ordering experiences, responsive and helpful service, and efficient processing from order placement to shipment, including warranty support and good value for money. Product availability meets expectations with items conforming to descriptions and a focus on strong reliability across purchases. Overall, the experience is described as efficient, dependable, and satisfying, with competitive pricing and clear site information.
All reviews
Y
Rating: 5 out of 5
Delivery as expected, Deadline respected
Translated reviews
P
Rating: 5 out of 5
Nothing to report.
Translated reviews
P
Rating: 5 out of 5
Excellent site, smooth searches, very detailed descriptions of all items, fast deliveries.
Translated reviews
J
Rating: 5 out of 5
nothing to report
Translated reviews
S
Rating: 5 out of 5
Perfect
Translated reviews
C
Rating: 5 out of 5
Always on top, Bike Material.
Translated reviews
J
Rating: 5 out of 5
I received the order quickly, nothing to complain about.
Translated reviews
P
Rating: 5 out of 5
Very satisfied with my order and the site
Translated reviews
S
Rating: 5 out of 5
Perfect as always with Matériel Vélo . com
Translated reviews
J
Rating: 5 out of 5
The best. Never disappointed with Materiel-vélo.com. Wide choice at the best price. If you need information... efficient and friendly team. Fast delivery. Possibility of return in case of problem. What more could you ask for?
Translated reviews
S
Rating: 5 out of 5
Very good and fast
Translated reviews
J
Rating: 5 out of 5
Top. As with every order. No issues
Translated reviews
P
Rating: 5 out of 5
Tire discovered three years ago when I bought my new bike. I really like the look of the black version. On the road, grip is there even in the rain. Difficult to mount on my carbon rims. So I pre-mount them on old aluminum rims to relax them. A bit too sensitive to punctures, especially on gravel. Hence the downside and the star less.
Translated reviews
M
Rating: 5 out of 5
Very good relationship with the customer service which is responsive and very competent. Thank you
Translated reviews
F
Rating: 5 out of 5
Wide choice, competitive prices and free shipping
Translated reviews
F
Rating: 5 out of 5
I recommend. Deadline respected.
Translated reviews
J
Rating: 5 out of 5
Nothing to report.
Translated reviews
H
Rating: 5 out of 5
Nothing to report.
Translated reviews
F
Rating: 2 out of 5
The fact that returns are chargeable is not normal. When buying online, it is impossible to know the correct size, so we should be able to return clothing for free if we find a size issue.
Translated reviews
Response from Materiel-velo.com
Thank you for taking the time to share your opinion.
We understand your point of view regarding return fees in case of a size error. However, we remind you that, in accordance with our general sales conditions, return costs are the responsibility of the customer when it is an exchange or a return related to a choice or a size error.
This policy complies with current regulations and allows us to maintain competitive prices across our entire catalog. However, we do our best to limit this type of inconvenience, particularly by providing detailed size guides on our product sheets.
We remain at your disposal for any further inquiries and hope to have the pleasure of fully satisfying you in the future.
Best regards,
The Materiel-velo.com team
We understand your point of view regarding return fees in case of a size error. However, we remind you that, in accordance with our general sales conditions, return costs are the responsibility of the customer when it is an exchange or a return related to a choice or a size error.
This policy complies with current regulations and allows us to maintain competitive prices across our entire catalog. However, we do our best to limit this type of inconvenience, particularly by providing detailed size guides on our product sheets.
We remain at your disposal for any further inquiries and hope to have the pleasure of fully satisfying you in the future.
Best regards,
The Materiel-velo.com team
F
Rating: 5 out of 5
Serious company, no bad surprises, it's the "bike" site I use the most.
Translated reviews
A
Rating: 5 out of 5
top
Translated reviews
C
Rating: 5 out of 5
Cheaper than on most sites.
Translated reviews
C
Rating: 5 out of 5
Delivery in two days is perfect
Translated reviews
F
Rating: 5 out of 5
compliant and fast
Translated reviews
C
Rating: 5 out of 5
fast delivery is compliant
Translated reviews
M
Rating: 4 out of 5
Nothing to report.
Translated reviews
P
Rating: 5 out of 5
Very satisfied
Translated reviews
F
Rating: 3 out of 5
No issues with delivery and its speed, however I realized after assembly (thus impossible to return) that I ordered the wrong product: there was a small dropdown menu with 3 different choices that I did not see. The product title did not suggest that there were multiple versions, I understood that there was only one compatible model for 3 types of transmissions.
Translated reviews
Response from Materiel-velo.com
Hello Frédéric,
Thank you for your feedback regarding your order on our site. We are pleased to hear that the delivery was fast. We understand your frustration regarding the confusion in the product options and we are sorry that the title was not clear enough. Your comments are valuable and will help us improve the presentation of our items. Please do not hesitate to contact us directly if you need further assistance next time.
Best regards,
The Materiel-velo.com team
Thank you for your feedback regarding your order on our site. We are pleased to hear that the delivery was fast. We understand your frustration regarding the confusion in the product options and we are sorry that the title was not clear enough. Your comments are valuable and will help us improve the presentation of our items. Please do not hesitate to contact us directly if you need further assistance next time.
Best regards,
The Materiel-velo.com team
C
Rating: 4 out of 5
Price a bit higher, but fast service.
Translated reviews
T
Rating: 5 out of 5
Perfectly perfect…
Translated reviews
G
Rating: 5 out of 5
Order delivered within the announced timeframe.
Translated reviews
D
Rating: 5 out of 5
Perfect.
Translated reviews
G
Rating: 5 out of 5
Always satisfied with my purchases and the fast delivery.
Translated reviews
B
Rating: 5 out of 5
Sent quickly, very good reliable site
Translated reviews
P
Rating: 3 out of 5
Delivery announced within 24 to 48 hours and received in 4 days. Moreover, no notification from the carrier that the package had arrived at the relay point. So, collection of the package took a week.
Translated reviews
C
Rating: 5 out of 5
Easy to reach customer service by phone if needed and a consultant. Delivery is fast and careful. Prices are attractive.
Translated reviews
A
Rating: 5 out of 5
Everything went well for the order as well as the delivery. The product is in accordance with what is announced.
Translated reviews
Y
Rating: 5 out of 5
Never had a problem!!
Translated reviews
R
Rating: 5 out of 5
Perfect delivery as usual
Translated reviews