Customer reviews of Materiel-velo.com

Trust Attestation
9,7 /10
Overall rating: 9,7 out of 10
Based on 12 992 published reviews
5 11,9k 92% 4 634 5% 3 173 1% 2 93 1% 1 155 1%

Summary of reviews

The store consistently delivers fast, reliable delivery and keeps orders arriving on or before expected timelines, with careful packaging and orders arriving well as described. Customers highlight smooth ordering experiences, responsive and helpful service, and efficient processing from order placement to shipment, including warranty support and good value for money. Product availability meets expectations with items conforming to descriptions and a focus on strong reliability across purchases. Overall, the experience is described as efficient, dependable, and satisfying, with competitive pricing and clear site information.

All reviews

D
Dominique R.
Rating: 5 out of 5
following a purchase from 08/09/2025
satisfied with my delivery, deadline respected
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A
Alexis N.
Rating: 2 out of 5
following a purchase from 07/09/2025
The preparation and shipping time for the order was too long for me to pick up my order in store on the scheduled date. The cancellation request by phone was not confirmed. I am still waiting. At least a week lost for products I needed quickly.
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Response from Materiel-velo.com
Hello,

We sincerely regret that the preparation time for your order did not meet your expectations. This is an isolated case that we take very seriously. We are taking the necessary steps internally to improve our timelines and avoid this type of situation.

Regarding your cancellation request, our customer service has taken the necessary steps for a full refund effective since 25/09. Please do not hesitate to contact us at 04 74 694 694 or via our online form for any further clarification.

Thank you for your understanding.
The Materiel-velo.com team
G
Gilles L.
Rating: 5 out of 5
following a purchase from 06/09/2025
Delivery conforms to my order. I greatly appreciate the ease of picking it up at the nearby bike material store (33 Gironde) a flawless experience.
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M
Michel G.
Rating: 5 out of 5
following a purchase from 09/09/2025
Package arrived on time and as ordered... Very satisfied with this first experience... Best regards, Michel
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Luc H.
Rating: 5 out of 5
following a purchase from 08/09/2025
Fast delivery and compliant package.
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G
Georges M.
Rating: 4 out of 5
following a purchase from 09/09/2025
Equipment within standards and delivered quickly.
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J
Jean-Louis J.
Rating: 5 out of 5
following a purchase from 08/09/2025
Order as expected and fast delivery.
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J
Jean Michel P.
Rating: 5 out of 5
following a purchase from 08/09/2025
Received my equipment well within a very short time.
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N
Nicolas B.
Rating: 5 out of 5
following a purchase from 09/09/2025
Compliant
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J
José D.
Rating: 5 out of 5
following a purchase from 08/09/2025
Deadlines met
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M
Marc S.
Rating: 5 out of 5
following a purchase from 04/09/2025
Compliant and very well packaged. Thank you all.
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D
David L.
Rating: 5 out of 5
following a purchase from 03/09/2025
A wide choice of products and fast delivery.
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J
Jean-Pierre B.
Rating: 5 out of 5
following a purchase from 08/09/2025
Very good, received as ordered
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J
Joel R.
Rating: 5 out of 5
following a purchase from 08/09/2025
quality products never disappointed
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L
Louis S.
Rating: 5 out of 5
following a purchase from 08/09/2025
Perfect, responsive and professional, I recommend!!
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A
Alain C.
Rating: 5 out of 5
following a purchase from 26/07/2025
A bit long delay but I understand that during the summer period, it is not very easy to be delivered on restocks.
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M
Michel B.
Rating: 5 out of 5
following a purchase from 03/09/2025
Good evening or hello, I have been a customer for several years, all the equipment I have from you has been satisfactory and I continue with you without any problems, thank you again.
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J
Julien G.
Rating: 5 out of 5
following a purchase from 08/09/2025
Great
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Y
Yoann M.
Rating: 5 out of 5
following a purchase from 29/08/2025
Great
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L
Ludovic A.
Rating: 5 out of 5
following a purchase from 06/09/2025
Top-notch, thank you.
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W
Wilfried P.
Rating: 5 out of 5
following a purchase from 07/09/2025
Always satisfied when ordering from bike equipment. Fast shipping.
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A
André B.
Rating: 5 out of 5
following a purchase from 09/09/2025
Easy ordering and short delivery date...
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J
Jean-Philippe P.
Rating: 5 out of 5
following a purchase from 08/09/2025
Order as described and shipped quickly
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P
Philippe C.
Rating: 5 out of 5
following a purchase from 09/09/2025
Delivery and product matching my expectations.
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J
Jean L.
Rating: 5 out of 5
following a purchase from 07/09/2025
Very good
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L
Ludwig R.
Rating: 5 out of 5
following a purchase from 09/09/2025
Super
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P
Patou R.
Rating: 5 out of 5
following a purchase from 09/09/2025
Exceptional
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B
Bernard C.
Rating: 5 out of 5
following a purchase from 09/09/2025
Received very quickly and as requested
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F
Francisco C.
Rating: 4 out of 5
following a purchase from 07/09/2025
I am satisfied with my purchase.
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J
Jean-François V.
Rating: 5 out of 5
following a purchase from 07/09/2025
compliant product, fast delivery... perfect
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C
Christian N.
Rating: 5 out of 5
following a purchase from 08/09/2025
Super, no issues.
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L
Laurent B.
Rating: 5 out of 5
following a purchase from 05/09/2025
Perfect...
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R
Raymond B.
Rating: 5 out of 5
following a purchase from 30/08/2025
Several orders on this site, competence, seriousness, and professionalism I recommend +++++
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P
Philippe A.
Rating: 5 out of 5
following a purchase from 06/09/2025
Great contact, competent person, pure happiness. Best regards
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F
Frédéric L.
Rating: 5 out of 5
following a purchase from 08/09/2025
Impeccable
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D
Dominique V.
Rating: 5 out of 5
following a purchase from 08/09/2025
Great as usual and fast
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G
Gael G.
Rating: 5 out of 5
following a purchase from 08/09/2025
Fast, order meets expectations
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P
Patrick B.
Rating: 5 out of 5
following a purchase from 05/09/2025
thank you very much, highly recommend
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