9.1/10
★★★★★
based on 9069 reviews published

Latest negative customer reviews

1 /5
★☆☆☆☆

No customer service

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Thomas
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Answer from Méanail Paris
Dear Thomas,Concerning our customer service, we are listening to you to understand what was not satisfactory in your experience with Méanail.Very nice day,Ines - Méanail Paris
1 /5
★☆☆☆☆

Sander that doesn't work anymore. Despite the negative reviews I thought it was a joke... what a joke! I don't recommend it. Died after 3 uses.

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Justine
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Answer from Méanail Paris
Dear Justine,Can you send us an email mentioning the problem with the sander with a video via our after sales service? As soon as we receive your message, we will do our best to offer you a better experience! Very nice day,Inès - Méanail Paris
1 /5
★☆☆☆☆

Poor product description

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Brigitte
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Answer from Méanail Paris
Dear Brigitte,Concerning our description of the Cleaner/Remover duo, we are listening to you to understand what was not satisfactory in your experience.Very nice day,Inès - Méanail Paris
1 /5
★☆☆☆☆

The varnish does not hold it falls whole shortly after the installation (well done installation) The power supply unit caught fire and no response from the SAV

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Acheteur Vérifié
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Answer from Méanail Paris
Hello,Concerning the nail polish, can you give us more details about the steps taken for the application of the nail polish?moreover, after checking on our side, we have not received any message from you. Please tell us how you got in touch with us... We will of course do what is necessary for you and we will contact you immediately by email... Very nice day,Ines - Méanail Paris
1 /5
★☆☆☆☆

A lot of choices but not satisfactory products.

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Émilie
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Answer from Méanail Paris
Dear Emilie, Can you please give us more details about your comment? Is it a problem with the outfit, the choice of colors in the kit or another problem? Our customer service is at your disposal to give you advice. Very nice day,Inès - Méanail Paris
1 /5
★☆☆☆☆

The order arrived at the right time, all the products were in order, but I was not very happy with the top coat product, it is very liquid, you have to put two coats of primer to be good as a base.

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Aliona
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Answer from Méanail Paris
Hello,Thank you for sharing your comments with us,which will be shared with our teams.very nice day,Inès - Méanail Paris
1 /5
★☆☆☆☆

After testing the polygel refills I am extremely disappointed with the quality of your products! The gel that breaks in the space of a few minutes I find it unacceptable especially when we see the price of your products, a refund could especially be the solution, shameful to sell products and ask the influencers in make the promotion!

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Kalie
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Answer from Méanail Paris
Hello,We are very sorry to hear about your disappointment with our Polygel.first of all, can you give us more details about the steps taken to apply the gel?very nice day,Inès - Méanail Paris
1 /5
★☆☆☆☆

I tried to contact you several times because I had a problem with the sander after only 2 uses, no answer! 50 of put in the air very disappointed ...

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Claire
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Answer from Méanail Paris
Dear Claire,We are sorry. Can you please tell us how you contacted us the first time? Very nice day,Inès - Méanail Paris
1 /5
★☆☆☆☆

At the time of removing the nail polish I proceeded as expected with hot water to soak my nails in five minutes and then removing part of the nail polish by pulling. Contrary to what was announced I damaged my nails and I did not keep the nail polish that I will buy results.

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Alienor
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Answer from Méanail Paris
Hello,To apply the nail polish, we recommend that you lightly sand your nails to remove the layer of Twin Coat, then bathe your hands for 5 minutes in warm water. With the help of the steel cuticle pusher, gently remove the nail polish by lightly pushing your remaining nail polish residue. Very nice day,Inès - Méanail Paris
1 /5
★☆☆☆☆

I was looking for a semi-permanent nail polish kit and decided to order from you after reading the positive reviews. Unfortunately I am very disappointed ... the varnish dries very quickly, the colors have no consistency, they separate as if there were two textures, the color dissolves from the liquid ... no positive result ... Yet I follow the instructions to the letter! A friend of mine also ordered from you and has the same problem as me. I am really sad because the package was a Christmas gift that my family saved up to give me.

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Laura
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Answer from Méanail Paris
Dear Laura,We are sorry to hear about your disappointment with our products, but for a semi-permanent nail polish to last, you need to apply the Primer well and let it dry in the open air. For the Base Coat, take care not to touch the cuticles and tuck it in well. For the application of the color and the Top Coat, follow the same instructions. Not touching the cuticles allows the product to set well on the hair without letting the air or water seep through. Otherwise, the semi-permanent lifts with extreme ease. In addition, tucking in the nail polish is very important because it allows the nail polish to fuse together without drying out after a few days, and we'll be happy to help you if you need us.
1 /5
★☆☆☆☆

The opening system for the clamp is defective I can't change the wheel

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Acheteur Vérifié
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Answer from Méanail Paris
Dear Christophe,Can you send us an email mentioning the problem with the sander with a picture via our after sales service? As soon as we receive your message, we will do our best to offer you a better experience! Very nice day,Inès - Méanail Paris
1 /5
★☆☆☆☆

Incomplete order...

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Acheteur Vérifié
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Answer from Méanail Paris
Hello,We are very sorry,can you send us an email and tell us about the problem via our after sales service? As soon as we receive your message, we will do our best to offer you a better experience! Very nice day,Inès - Méanail Paris
1 /5
★☆☆☆☆

Very dissatisfied, no follow-up of delivery, invalid phone very long to answer with a forgetfulness of order not serious enough for my taste and I will not recommend it is on.

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Acheteur Vérifié
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Answer from Méanail Paris
Dear Christiane,We are sincerely sorry to hear about your dissatisfaction.we can contact you by phone to discuss it with you. Are you available during the day? Very nice day,Inès - Méanail Paris
1 /5
★☆☆☆☆

I never received my package!

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Acheteur Vérifié
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Answer from Méanail Paris
Hello, We are sorry to hear this. Can you please give us your order number? We will check it out. Very nice day,Inès - Méanail Paris
1 /5
★☆☆☆☆

Very long shipping time... It takes 1 month to receive the order

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Acheteur Vérifié
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1 /5
★☆☆☆☆

Impossible to apply the varnish correctly because it makes traces I am really not happy

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Acheteur Vérifié
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Answer from Méanail Paris
Dear Stéphanie,We would be interested to know more about how you apply the semi-permanent because all the steps are very important.our priority is the satisfaction of our customers, that's why we are waiting for your feedback with impatience.very nice day,Ines - Méanail Paris
1 /5
★☆☆☆☆

Thank you for specifying that it is a semi-permanent varnish

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Acheteur Vérifié
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Answer from Méanail Paris
Dear Marianne,We are sorry to hear that you are not satisfied with your purchase. However, you should know that our brand Méanail Paris is specialized in Vegan and Cruelty Free semi-permanent nail polishes, certified by PETA.
1 /5
★☆☆☆☆

Blasé ! !!!! there are only 3 leds out of 4 in the machine ? the timer broke during the first use. ..I'm the kind of person who tears the box and the papers directly. ..I don't even want to fight for a refund, but it wouldn't be too much to send me another one...otherwise goodbye ??????

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Acheteur Vérifié
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Answer from Méanail Paris
Dear Laura,Can you send us an email mentioning the problem of the lamp with a video via our after sales service? As soon as we receive your message, we will do our best to offer you a better experience! In the expectation of a new contact with you, I wish you a very nice day.Ines - Méanail Paris
1 /5
★☆☆☆☆

Hello, I'm happy that there is the possibility to express myself because I sent 2 mails on the website and 1 on Facebook... Never any answer! I have one of the varnish that had the cap broken, the varnish spilled in the package, and everything was "

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Acheteur Vérifié
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1 /5
★☆☆☆☆

Non-existent after-sales service, impossible to be refunded.

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Acheteur Vérifié
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Answer from Méanail Paris
Dear Charlene, After checking on our side, we have not received any message from you. Can you please tell us how you contacted us? As for our after-sales service, it is available from Monday to Friday from 9:00 am to 6:00 pm by phone and every day by email. We look forward to hearing from you. Have a nice day,Ines - Méanail Paris
1 /5
★☆☆☆☆

The varnish does not last long and the uv lamp burns the fingers. In addition, it does not dry well even if you respect the application time

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Acheteur Vérifié
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Answer from Méanail Paris
Dear Angelique,We are surprised by your comment because we have many positive feedbacks about our nail polishes and their wear from our customers.We would be interested to know more about the way you apply the semi-permanent nail polish because all the steps are very important.Also, if you applied your nail polish over your cuticles, your nails may be more sensitive to heat.As for the drying of the semi-permanent nail polish, did you degrease the last layer (normally the Top Coat layer) with a cleaner? The cleaner allows you to remove the little oily layer that gives the impression that the nail polish is not dry.our priority is the satisfaction of our customers, that's why we are waiting for your feedback with impatience.very nice day,Inès - Méanail Paris
1 /5
★☆☆☆☆

Catastrophic! The lamp does not heat at all, the nail polish is of bad quality. The nail polish does not dry. According to the website and the customer service, the nail polish should dry after 120 sec, I need much more for it to be almost dry. The customer service was very nice, but implied that everything that happened to me was my fault, that I did not know how to use them. Impossible to get a refund. I am really disappointed with this product. Way too expensive for what it is.

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Acheteur Vérifié
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Answer from Méanail Paris
Dear Manon,We are sorry to hear that you were disappointed with our varnishes.All of our lamps are double-checked before shipping by our logistics department and are guaranteed for 2 years.We can contact you by phone to discuss this with you. Are you available tomorrow? Would you like us to send you a new lamp to see if this phenomenon occurs again? Very nice day,Ines - Méanail Paris
1 /5
★☆☆☆☆

Very bad I all soft nails of poor quality

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Acheteur Vérifié
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Answer from Méanail Paris
Dear Chloe,We are sorry to hear that you were disappointed with our nail polish, we have a lot of positive feedback on our nail polish and there is no causal relationship between the quality of our nail polish and the fact that your nails became soft. We have a lot of positive feedback on our nail polish and there is no causal relationship between the quality of our nail polish and the fact that your nails became soft. Our R& team
1 /5
★☆☆☆☆

After two attempts, and despite having followed all the steps, my varnish came off after 2 days. Even with thin coats and not opaque, and without going over the skin, the varnish comes off. I'm really disappointed and don't know what to do not to have wasted 70 days...

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Acheteur Vérifié
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Answer from Méanail Paris
Dear Margaux,Thank you for your message. I'm sorry to hear that you are disappointed with our products. Did you take care to edge your nail and not to touch the cuticles? Indeed, if the nail polish is put on the cuticles there is a risk that the nail polish will come off quickly. If you have oily nails (which often explains why the nail polish does not last as long), focus on the preparation of your manicure. Don't hesitate to come back to us if you need any other advice.very nice day,Inès - Méanail Paris
1 /5
★☆☆☆☆

Long delay to receive the varnish

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Acheteur Vérifié
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Answer from Méanail Paris
Dear Aline,We apologize for the delivery problem.we will check the delivery tunnel with Mondial Relay, our partner for France, to understand the delay.very nice day,Inès - Méanail Paris
1 /5
★☆☆☆☆

Hello, I ordered on November 27th and was delivered on December 12th for 2 weeks. I knew where my package was. !!!!!!!

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Acheteur Vérifié
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Answer from Méanail Paris
Dear Daniela,We apologize for the delivery problem and we will take your comments into account to improve our services and hope to keep your trust. Very nice day,Ines - Méanail Paris
1 /5
★☆☆☆☆

Very high price for a mediocre quality, one realizes it as of the unpacking... the varnishes are of bad quality, hold badly (which is contradictory with the principle of the half permanent), are extremely allergenic! The whole thus sleeps in a cupboard since a long time already since completely unusable.

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Acheteur Vérifié
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Answer from Méanail Paris
Dear Alexis,We are sorry to hear that our products have disappointed you.Concerning the hold of the varnish, can you give us more details about the steps performed for the application of the varnish? Indeed, to guarantee an optimal hold of the semi-permanent nail polish, it is essential to respect the recommended application techniques.Concerning the allergenic character of our products, we are quite surprised by your comment given that all our formulas are studied by our laboratories and validated on the European cosmetics portal. We are proud to present "8 free" products. Our products are also manufactured without the addition of BENZOPHENONES or BISPHENOL A which are the most common endocrine disruptors. However, it is unfortunately impossible to offer 100% allergy-free products because they are specific to each individual. Our priority is the satisfaction of our customers, that's why we are waiting for your feedback so that we can find together a suitable solution! Beautiful day,Ines - Méanail Paris
1 /5
★☆☆☆☆

Disappointed, the varnish never held. I have contacted you several times but no action has been taken, even though you state that you are guaranteed for 2 years, sorry.

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Acheteur Vérifié
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Answer from Méanail Paris
Dear Lea,To ensure an optimal experience with the semi-permanent nail polish Méanail, don't forget to apply our Primer to increase the adhesion of the polish. Then, apply a thin layer of Base Coat, taking care not to overflow on the cuticles and catalyze under the lamp. Apply a thin layer of color and catalyze again under the UV lamp. You can repeat the application of the color a second time, if desired, while catalyzing of course and to finish, apply a thin layer of Top Coat and catalyze as well. Finally, degrease your nails with the Cleaner to remove the greasy film that gives the impression that your nails are not dry. We can contact you by phone to discuss this with you. Are you available during the day? very nice day.ines - meanail paris
1 /5
★☆☆☆☆

The site does not publish bad reviews. They deceive customers.

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Acheteur Vérifié
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Answer from Méanail Paris
Dear Veronique,We are very surprised by your comment because we have not found any review from you on the Méanail website. We only found a message from you to the customer service complaining about a cancelled order because you tried to take advantage 6 times of a promotional code usable only once per household.we publish absolutely all the reviews we receive, whether they are positive or negative. Our ultimate goal is the satisfaction of our customers. In an effort to be transparent, we have recently chosen to use a trusted third party, Avis Vérifiés, to collect customer reviews.Very nice day,Inès - Méanail Paris
1 /5
★☆☆☆☆

The varnish does not hold long and is very complicated to remove, damages in more longle

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Acheteur Vérifié
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Answer from Méanail Paris
Dear Camille,To ensure an optimal experience with the semi-permanent nail polish Méanail, don't forget to apply our Primer which will help you to increase the adhesion of the nail polish. Then, apply a thin layer of Base Coat, taking care not to overflow on the cuticles and catalyze under the lamp. Apply a thin layer of color and catalyze again under the UV lamp. You can repeat the application of the color a second time, if desired, while catalyzing of course and to finish, apply a thin layer of Top Coat and catalyze as well. Finally, degrease your nails with the Cleaner to remove the greasy film that gives the impression that your nails are not dry.Regarding the application, the steps are as follows:- Sand the shiny layer of your nails with the polishing block and then soak the cotton pads with Remover and place them on your nails. Clip on the Méanail finger clips so that the cotton pad sticks perfectly to the nail and allows the Remover to penetrate the nail polish layer. Leave it on for 15 minutes - Remove the tweezers and lightly sand your nails with the polishing block to remove any residual nail polish.Little Méanail tip: Remember to moisturize your nails with a cuticle oil, during the weeks you wear a semi-permanent nail polish and after application, to nourish your nails from the inside.Don't hesitate to come back to us for more tips,Very nice day.Ines - Méanail Paris