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B
Rating: 5 out of 5
Good product and good price, shipping with cost but very fast
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Customer reviews of Mundo-Surf
Trust Attestation
4,8
/5
Overall rating: 4,8 out of 5
Based on 5 186 published reviews
Summary of reviews
Fast shipping is a standout feature, with many noting that their orders arrived quickly, often the next day, which contributed to a seamless purchasing experience. The efficiency of the order processing is highlighted, with customers appreciating smooth transactions and effective communication throughout. The quality of products consistently meets expectations, with remarks on excellent materials and well-packaged deliveries enhancing overall satisfaction.
All reviews
M
Rating: 5 out of 5
Super fast delivery. Everything is okay.
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T
Rating: 5 out of 5
Always perfect!! Great choice, great prices, fast shipping. 👌🤙🍻
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C
Rating: 5 out of 5
EVERYTHING WAS RECEIVED PERFECTLY AND BEFORE THE INDICATED DATE FOR RECEIPT
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F
Rating: 5 out of 5
Good quality. Fast service. I had an issue with the sizes and they solved it quickly. Happy, I will repeat.
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P
Rating: 5 out of 5
Very satisfied! Order shipped immediately and received in 4 days.
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R
Rating: 5 out of 5
Everything very quick and perfect.
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A
Rating: 5 out of 5
Top
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C
Rating: 5 out of 5
Everything went very well!! Thank you!
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A
Rating: 5 out of 5
Everything is great. Thank you.
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D
Rating: 5 out of 5
I paid shipping fees on a purchase of 171€ and it wasn't supposed to be, as it says on the website that above 150€ the shipping would be free.
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B
Rating: 5 out of 5
I send very quickly! Everything is correct
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N
Rating: 5 out of 5
Everything is fine
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S
Rating: 5 out of 5
Thanks to MUNDO SURF FOR GIVING ME THE JOY OF DOING WHAT I LOVE AGAIN.
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H
Rating: 5 out of 5
A great selection of products and excellent service. Thank you very much!
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I
Rating: 5 out of 5
100% recommendable
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M
Rating: 5 out of 5
Very satisfied with the purchase and the shipping.
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V
Rating: 5 out of 5
The order has arrived safely! Thank you
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M
Rating: 5 out of 5
Everything is very good, as if9m
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J
Rating: 5 out of 5
Very good...100% recommendable
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R
Rating: 5 out of 5
Great service and speedy delivery
R
Rating: 5 out of 5
Top
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L
Rating: 5 out of 5
-
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Y
Rating: 5 out of 5
Fast delivery, top. Nothing to complain about!
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I
Rating: 5 out of 5
Fast and serious (highly recommended)
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M
Rating: 5 out of 5
Perfect
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C
Rating: 5 out of 5
Good quality.
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M
Rating: 5 out of 5
Everything is perfect
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J
Rating: 5 out of 5
Everything has been perfect
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A
Rating: 5 out of 5
Very good store, fast shipping and professionalism
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C
Rating: 2 out of 5
Returns leave much to be desired. You should generate shipping labels.
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Response from Mundo-Surf
Hello Carlo,
Thank you for sharing your opinion. We are sorry that the return process did not meet your expectations. Although we currently do not generate return labels, we have a very flexible return policy: we offer 100 days to return a product, far beyond the 14 days required by law.
To make a return, you just need to send us the product with the carrier of your choice — it can be Correos or another company that is more convenient for you.
We appreciate your feedback, which helps us continue to improve. If you need any assistance with your return, please do not hesitate to contact us.
Best regards,
Sebas
Thank you for sharing your opinion. We are sorry that the return process did not meet your expectations. Although we currently do not generate return labels, we have a very flexible return policy: we offer 100 days to return a product, far beyond the 14 days required by law.
To make a return, you just need to send us the product with the carrier of your choice — it can be Correos or another company that is more convenient for you.
We appreciate your feedback, which helps us continue to improve. If you need any assistance with your return, please do not hesitate to contact us.
Best regards,
Sebas
D
Rating: 5 out of 5
Be fierce!
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P
Rating: 5 out of 5
Excellent, speedy and would highly recommend 👍
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L
Rating: 5 out of 5
Everything perfect! Quality 10 Speed in shipping We will repeat
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L
Rating: 5 out of 5
Attention and kindness!
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A
Rating: 5 out of 5
Super reliable and available, vast assortment. Highly recommended.
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H
Rating: 5 out of 5
Everything is perfect. Speed and efficiency in shipping. Professionals available immediately for any questions you may have, and the product, even though I haven't tried it yet, is perfect.
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F
Rating: 5 out of 5
ok
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L
Rating: 5 out of 5
Agile and efficient, a marvel. Thank you for everything!
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M
Rating: 1 out of 5
Fatal experience. I was given incorrect information and had to pay more than necessary due to their poor shipping instructions. The shipping details were poorly explained, which cost me an entirely unnecessary extra charge.
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Response from Mundo-Surf
Hello Maite. We regret that your experience was not satisfactory. We want to clarify that the additional charge of €9 was because you requested to change the initial shipping method (2-3 days) to an express one to receive your order in 24 hours. The transport you originally selected was correct, but when you requested an urgent change, the corresponding difference was applied. Still, we apologize for any confusion and appreciate your feedback, which helps us improve. Ignacio from customer service.