Reviews Mundo-Surf

Já comprei por diversas vezes nesta plataforma e esta foi a que demorou mais tempo a ser entregue

Correct without further ado.

Lack of feedback regarding the recall of the product. Compensated by the response via whatsapp.

Efficient

Online customer service needs improvements. The tracking number for my package was missing from my order and i tried to reach support using the built-in message system on the website and whatsapp as well with no sucess. Ultimately i decided to phone (international call) and the tracking number was provided promptly. Otherwise everything went OK, received my package fast and as expected.

I ordered 5 pack of wax and I only received 4 of it

Ho ordinato 3 diversi surfskate, più di 900 di spesa, (notare nessuno sconto sulla consegna pur con una spesa elevata); sono arrivati 2 skate uguali per errore. Disponibili e celeri nel ritiro di quello sbagliato ma aspetto che mi spediscano quello giusto solo dopo che ricevono quello ritirato (non si fidano?). Grande disagio per il ritardo perché era un regalo, ovviamente arriverà quello giusto troppo tardi...

I live in Tenerife and the shipment took me 17 days. I am sure that this complaint can be fixed for the next shipments OR in case of non-compliance with the delivery period it will be pleasantly compensated.

Delivery ist stated 1day. Major factor for order. Took a week!

The page takes a long time to load.

Good.

In the first purchase, once I had chosen a product I had to change it for another one due to an error made by Almazan, and in the second purchase I was retained double the amount of the purchase in my account due to another error made by who knows who !!!!.

Costumer updating and communication could be better. Although all issues solved

Well

It is not the first time that it says that there is stock and they call me saying that there is not and they can offer me another article... on their part good for giving a solution but for that they put that there is no stock. The 48 hours that it says in my case have never been fulfilled, it has always taken a week since I place the order. The last foam that I received was marked

Very late in sending the order and no response to the several contacts I made to know the status of the order.

The delivery was fast however the condition of the product was not good.

I have not had any problems with the order. The only thing is that if I order again I don't want to be served by the delivery person who did it this time.

I will be able to give my opinion of the Moorish house when I get my money back for the Niki plus expenses. The shipping was super fast

Very good product. Very fast delivery.

The wetsuit I purchased was not what was sent to me. I am very disappointed

The website is easily understood. However, I placed the order on May 17 and it has taken almost a month to arrive with this covid19 thing.

Does not reply to emails.

Poorly packed for transport

The delivery took much longer than indicated. GLS did not provide a good service. The products themselves arrived well and properly conditioned.

One of the six caps I ordered was missing and the catalytic converter was out of stock and I could not buy it, the rest arrived quickly, on the other hand I would like to have the option to buy cash on delivery, greetings (the cap, that you went the clamp).

The price of 6 plastic plugs seems excessively expensive to me.

Very good treatment of Mundo-Surf and the product. Very bad the delivery company GLS, took 48h more than expected and making wait two days at home to the delivery of the order.

The boogie is of good quality, same measurements, materials, etc., but the colors are not the ones shown in the photo.

Customer service is good, but it took a while for my order to arrive.

I ordered some stickers as a gift for my collection and they passed on the issue. I got in touch and they basically wrote me back and passed on the issue as well. I think I will try other sites like surfmarket

The theater has been great and the quality of the skewers too but we bought a poncho ideal for a gift and after two weeks they told us they were out of stock and we had to take another one and there was almost nothing in stock anymore.

Arrived 2 days later than expected when the delivery time indicated was a fundamental factor for the purchase.

The order was correct, but the management was regular. I ordered some products in particular and they were writing me by whatsapp because they were not clear exactly which model was the one I had ordered... Little clarity in the payment method "easy payment by card", which delays the order in general. In the end the order came out a week later, even with the Christmas holidays, not very efficient management.

The transport company is very very bad...they do not bring you the order in the established time you go to the branch and it is so big chaos and disorder that you spend time and time waiting and in the end I had to take the car and go in search of the deliveryman to pick up my package.

Hi, I'm giving 3 stars because when I received the package they made me pay an amount that I didn't even expect to have to pay since the supposed shipping costs had already been charged to me along with the price of the package. Even so, the material arrived in perfect condition and I loved it but I was annoyed to have to pay more.

We ordered some keels that were delivered on time but did not come with the screws to attach them and we could not mount them until we got some, that is to say that in my opinion the order was incomplete. Best regards.

The customer service is very good. However, I received my board two weeks after my purchase, although it should have been 3 or 4 days for Low Countries. Also, the package received downloads and it shows on the board.

The order arrived very late.

The fins squeeze me unbearably tight