/10
★★★★★
based on 4139 published reviews
★★★★★
based on 4139 published reviews
Latest neutral customer reviews
3/5
★★★☆☆
Well
Comprador Verificado
purchased on 27/09/2020
Translated review3/5
★★★☆☆
It is not the first time that it says that there is stock and they call me saying that there is not and they can offer me another article... on their part good for giving a solution but for that they put that there is no stock. The 48 hours that it says in my case have never been fulfilled, it has always taken a week since I place the order. The last foam that I received was marked
Comprador Verificado
purchased on 07/09/2020
Translated review Answer from Mundo-Surf
Hello Jon and thanks for your feed back, The 24 hours delivery is valid for products "in stock" (indicated in green above the price, it is 95% of the products) and orders placed before 14h. In case of foam, like the one you have ordered, we have a preparation time of 2 to 5 days, because the foam is stored in another warehouse, where we pick up once a week. Best regards, Sebas
2/5
★★☆☆☆
Very late in sending the order and no response to the several contacts I made to know the status of the order.
Comprador Verificado
purchased on 19/07/2020
Translated review Answer from Mundo-Surf
Hi Patricio, The Slide surfskate sold out for most of the summer, we let our customers make reservations, for shipping at the end of August, as indicated on the web. They can be shipped a few days later, on September 2nd, sorry for the inconvenience. greetings Sebas
3/5
★★★☆☆
The delivery was fast however the condition of the product was not good.
Comprador Verificado
purchased on 31/08/2020
Translated review Answer from Mundo-Surf
Hello Nuria, If it happens again, do not hesitate to make a claim by filling out the form that you will find here: https://www.mundo-surf.com/es/info/40-Post-venta Our after sales service will manage it and will propose a solution. Best regards, Sebas
3/5
★★★☆☆
I have not had any problems with the order. The only thing is that if I order again I don't want to be served by the delivery person who did it this time.
Comprador Verificado
purchased on 03/08/2020
Translated review Answer from Mundo-Surf
Hi Javier and sorry for the inconvenience, we offer several carriers for you to choose from. So, if you have had a bad experience with a courier, you can choose another company! Regards Sebas
2/5
★★☆☆☆
I will be able to give my opinion of the Moorish house when I get my money back for the Niki plus expenses. The shipping was super fast
Comprador Verificado
purchased on 03/08/2020
Translated review Answer from Mundo-Surf
Hi Juan Jose, Don't worry, when we receive the t-shirt back, we will refund you the 28.00 for the t-shirt, plus the 5.30 for the shipping costs. As for the 9.36 that it cost you to send the t-shirt back to us, PayPal will reimburse you, so it won't cost you anything. We explain it in detail here: https://www.mundo-surf.com/es/info/7-condiciones-generales-de-uso#punto8 Greetings, Sebas
2/5
★★☆☆☆
I asked them to cancel my order and they still charged me and I got it home. I give 2 stars because at least the return was easy.
Comprador Verificado
purchased on 10/05/2020
Translated review3/5
★★★☆☆
Very good product. Very fast delivery.
Comprador Verificado
purchased on 07/06/2020
Translated review2/5
★★☆☆☆
The wetsuit I purchased was not what was sent to me. I am very disappointed
Comprador Verificado
purchased on 08/06/2020
Translated review Answer from Mundo-Surf
Hi Joao, could you please send me a picture of the suit to [email protected]? Don't worry, if it's our mistake and you don't like the suit, we'll take it back and exchange it for another one or refund you. Regards Sebas
3/5
★★★☆☆
The website is easily understood. However, I placed the order on May 17 and it has taken almost a month to arrive with this covid19 thing.
Comprador Verificado
purchased on 17/05/2020
Translated review3/5
★★★☆☆
Does not reply to emails.
Acheteur Vérifié
purchased on 21/05/2020
Translated review3/5
★★★☆☆
Poorly packed for transport
Comprador Verificado
purchased on 02/06/2020
Translated review2/5
★★☆☆☆
The order arrived in perfect condition! It took longer but I think it was because it happened over the weekend. The delivery man was also impeccable. The only problem is that I asked for a bottle of catalyst and another of perafine and what they sent was two bottles of perafine. Please don't fool me like that again.
Comprador Verificado
purchased on 24/05/2020
Translated review Answer from Mundo-Surf
hello paulo and thanks for your comment, sorry for the error, remember your next order and we will add the missing catalyst bottle. sebas
3/5
★★★☆☆
The delivery took much longer than indicated. GLS did not provide a good service. The products themselves arrived well and properly conditioned.
Comprador Verificado
purchased on 24/05/2020
Translated review3/5
★★★☆☆
One of the six caps I ordered was missing and the catalytic converter was out of stock and I could not buy it, the rest arrived quickly, on the other hand I would like to have the option to buy cash on delivery, greetings (the cap, that you went the clamp).
Comprador Verificado
purchased on 13/05/2020
Translated review3/5
★★★☆☆
The price of 6 plastic plugs seems excessively expensive to me.
Comprador Verificado
purchased on 17/05/2020
Translated review3/5
★★★☆☆
Very good treatment of Mundo-Surf and the product. Very bad the delivery company GLS, took 48h more than expected and making wait two days at home to the delivery of the order.
Comprador Verificado
purchased on 17/05/2020
Translated review3/5
★★★☆☆
The boogie is of good quality, same measurements, materials, etc., but the colors are not the ones shown in the photo.
Comprador Verificado
purchased on 15/05/2020
Translated review2/5
★★☆☆☆
Customer service is good, but it took a while for my order to arrive.
Comprador Verificado
purchased on 15/05/2020
Translated review Answer from Mundo-Surf
Hi Federica, Sorry, with the coronavirus some shipments have taken longer than expected! Regards Sebas
3/5
★★★☆☆
I ordered some stickers as a gift for my collection and they passed on the issue. I got in touch and they basically wrote me back and passed on the issue as well. I think I will try other sites like surfmarket
Comprador Verificado
purchased on 20/04/2020
Translated review