/10
★★★★★
based on 4139 published reviews
★★★★★
based on 4139 published reviews
Latest neutral customer reviews
3/5
★★★☆☆
The board is great but it has taken two and a half months to arrive.
Comprador Verificado
purchased on 10/12/2020
Translated review3/5
★★★☆☆
One bottle came with a broken cap, but no other problems.
Comprador Verificado
purchased on 06/02/2021
Translated review3/5
★★★☆☆
The customer support was great, but it was really disappointing when I received my package with the fins. The package was ripped, the fins were really dirty and it looked like I just bought something in second hand instead of a new pair of fins.
Verified Buyer
purchased on 04/02/2021
3/5
★★★☆☆
Very nice in the attention. But the web filter does not show well what is really there. Also there was not much in stock. And finally they took more days for delivery. Bad luck with this purchase
Comprador Verificado
purchased on 03/02/2021
Translated review2/5
★★☆☆☆
It took a long time for my order to arrive.
Comprador Verificado
purchased on 31/01/2021
Translated review Answer from Mundo-Surf
Hi Robin, indeed, 2 packages were sent and one was lost, having to send the material again. We apologize for the inconvenience caused, Greetings, Sebas
2/5
★★☆☆☆
Well, I've been waiting for about 4 months for the surfboard, I ordered it in October 2020 and I didn't receive it until February 2021.
Comprador Verificado
purchased on 16/10/2020
Translated review Answer from Mundo-Surf
Good morning Paco, Sorry for the delay, we had to receive the tables at the end of December, and have been delayed until the end of January. Greetings Sebas,
3/5
★★★☆☆
Já comprei por diversas vezes nesta plataforma e esta foi a que demorou mais tempo a ser entregue
Acheteur Vérifié
purchased on 09/01/2021
Translated review2/5
★★☆☆☆
I didn't know that Lis had to pay the return shipping costs.
Comprador Verificado
purchased on 01/01/2021
Translated review3/5
★★★☆☆
Correct without further ado.
Comprador Verificado
purchased on 24/10/2020
Translated review3/5
★★★☆☆
Lack of feedback regarding the recall of the product. Compensated by the response via whatsapp.
Comprador Verificado
purchased on 07/10/2020
Translated review3/5
★★★☆☆
Efficient
Acheteur Vérifié
purchased on 10/12/2020
Translated review3/5
★★★☆☆
Online customer service needs improvements. The tracking number for my package was missing from my order and i tried to reach support using the built-in message system on the website and whatsapp as well with no sucess. Ultimately i decided to phone (international call) and the tracking number was provided promptly. Otherwise everything went OK, received my package fast and as expected.
Verified Buyer
purchased on 03/12/2020
2/5
★★☆☆☆
I ordered 5 pack of wax and I only received 4 of it
Verified Buyer
purchased on 25/11/2020
Answer from Mundo-Surf
Hi Victor,
I am sorry for the mistake, we will refund you one wax,
Regards,
Sebastian
Customer service
I am sorry for the mistake, we will refund you one wax,
Regards,
Sebastian
Customer service
2/5
★★☆☆☆
Ho ordinato 3 diversi surfskate, più di 900 di spesa, (notare nessuno sconto sulla consegna pur con una spesa elevata); sono arrivati 2 skate uguali per errore. Disponibili e celeri nel ritiro di quello sbagliato ma aspetto che mi spediscano quello giusto solo dopo che ricevono quello ritirato (non si fidano?). Grande disagio per il ritardo perché era un regalo, ovviamente arriverà quello giusto troppo tardi...
Comprador Verificado
purchased on 10/11/2020
Translated review Answer from Mundo-Surf
Hi Laura, We are sorry for the inconvenience. As soon as the skate comes back, we will send you the Carver Firefly Cx. We apologize again for the inconvenience.Regards Sebastian Customer Service Manager
3/5
★★★☆☆
I live in Tenerife and the shipment took me 17 days. I am sure that this complaint can be fixed for the next shipments OR in case of non-compliance with the delivery period it will be pleasantly compensated.
Comprador Verificado
purchased on 07/11/2020
Translated review2/5
★★☆☆☆
Delivery ist stated 1day. Major factor for order. Took a week!
Verified Buyer
purchased on 11/11/2020
Answer from Mundo-Surf
Hi Charlotte and thanks for your feed back,
Please note that the 24 hours delivery is available for Spain. Delivery to Germany is 2-3 days with GLS,
Regards
Sebastian
Please note that the 24 hours delivery is available for Spain. Delivery to Germany is 2-3 days with GLS,
Regards
Sebastian
3/5
★★★☆☆
The page takes a long time to load.
Comprador Verificado
purchased on 10/11/2020
Translated review3/5
★★★☆☆
Good.
Verified Buyer
purchased on 05/10/2020
2/5
★★☆☆☆
In the first purchase, once I had chosen a product I had to change it for another one due to an error made by Almazan, and in the second purchase I was retained double the amount of the purchase in my account due to another error made by who knows who !!!!.
Comprador Verificado
purchased on 04/10/2020
Translated review Answer from Mundo-Surf
Good morning Massimo, Sorry for the first order, due to an inventory error we did not have the first skate you ordered. Regarding the second order, you have only been charged once. On the day of the order, the amount of the order is retained in your account, without being charged. After 7 days is when you are actually charged. Regards Sebas Customer Service
3/5
★★★☆☆
Costumer updating and communication could be better. Although all issues solved
Comprador Verificado
purchased on 08/09/2020
Translated review