Customer reviews of Mundo-Surf

Trust Attestation
4,8 /5
Overall rating: 4,8 out of 5
Based on 5 233 published reviews
5 4 565 87% 4 381 7% 3 137 3% 2 50 1% 1 100 2%

Summary of reviews

Mundo-Surf consistently delivers quickly and reliably, with fast, precise shipping and on-time delivery that keeps customers satisfied and returning for future purchases. Customers highlight careful packaging, careful handling of bulky items, and products arriving in perfect condition or better than expected, reinforcing trust in the store’s reliability and attention to detail. Helpful, professional service and knowledgeable recommendations stand out, with several mentions of friendly, responsive interactions and clear guidance during the buying process. Overall, shoppers praise the store for efficient transactions, strong product availability, and a positive, stress-free shopping experience.

All reviews

O
Olivier Q.
Rating: 5 out of 5
following a purchase from 14/08/2023
Good transaction
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A
Alberto C.
Rating: 5 out of 5
following a purchase from 22/08/2023
Wide variety of products. Good price. I bought an O'neill Hammer 3/2 wetsuit at a good price and in 24 hours it was at home.
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M
Mario S.
Rating: 5 out of 5
following a purchase from 31/07/2023
Incredible experience I was personally attended
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J
Javier T.
Rating: 5 out of 5
following a purchase from 21/08/2023
All great
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G
Gregory K.
Rating: 5 out of 5
following a purchase from 09/08/2023
Excellent service.
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J
José Javier M.
Rating: 5 out of 5
following a purchase from 21/08/2023
Great, my parcel arrived fast
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F
Francisco Javier R.
Rating: 5 out of 5
following a purchase from 08/08/2023
I received everything in perfect condition.
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J
Javier P.
Rating: 5 out of 5
following a purchase from 15/08/2023
Fast shipping, attentive service
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G
Gabriele R.
Rating: 5 out of 5
following a purchase from 20/08/2023
All very clear, package received from Spain to Italy in a short time. TOP seller
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X
Xavier T.
Rating: 5 out of 5
following a purchase from 15/08/2023
Very good product
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F
Fernando Jorge D.
Rating: 5 out of 5
following a purchase from 13/08/2023
Good service
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P
Pascal R.
Rating: 5 out of 5
following a purchase from 20/08/2023
Top
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J
Jaime R.
Rating: 5 out of 5
following a purchase from 19/08/2023
Everything perfect
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J
Jose Juan A.
Rating: 5 out of 5
following a purchase from 21/08/2023
Fast shipping and correct prices.
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G
German V.
Rating: 5 out of 5
following a purchase from 20/08/2023
Perfect!
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K
Kevin N.
Rating: 5 out of 5
following a purchase from 19/08/2023
Tout est parfait
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R
Rui D.
Rating: 5 out of 5
following a purchase from 18/08/2023
Funciona muito bem!
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J
Joao F.
Rating: 5 out of 5
following a purchase from 21/08/2023
BOM
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X
Xabier G.
Rating: 2 out of 5
following a purchase from 08/08/2023
I have not received a satisfactory response to, for me, a defect in the material of the leash purchased, which broke after four days of use.
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Response from Mundo-Surf
Bonjour Xabier,

Nous sommes désolés que la marque ne couvre pas votre laisse sous garantie. Les ruptures du câble ne sont jamais couvertes, car il ne s'agit pas d'un défaut de fabrication. Les ruptures à cet endroit sont dues à l'utilisation ou à une petite coupure du câble qui finit par se rompre lorsque la laisse est tendue.

Remarques,

Sébastien
P
Pepe R.
Rating: 1 out of 5
following a purchase from 20/08/2023
They have a lot of room for improvement in this aspect compared to the competition and other online stores in different sectors.
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Response from Mundo-Surf
Bonjour Pepe,

Nous sommes désolés d'apprendre que vous n'avez pas été satisfait de notre service après-vente. Comme nous vous l'avons dit, nous imprimons nous-mêmes les étiquettes en résine, afin de pouvoir inscrire l'emballage et la date de péremption sur chaque lot que nous emballons. Nous utilisons une imprimante laser de bureau, et certaines d'entre elles peuvent présenter des taches ou ne pas être de bonne qualité d'impression. Mais nous considérons que ce n'est pas une raison pour changer de boîte de résine.

Nous prenons le plus grand soin de notre résine, en communiquant sur la date d'emballage, en la stockant dans des armoires spécifiques (chaque armoire coûte 2500€), et en utilisant des emballages de qualité. Nous sommes désolés que vous n'ayez pas apprécié ces aspects,

Nous vous prions d'agréer, Madame, Monsieur, l'expression de nos salutations distinguées,

Sébastien
C
Cayetano M.
Rating: 5 out of 5
following a purchase from 19/08/2023
Excellent management, both in the purchase and after-sales service.
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C
Chiara G.
Rating: 5 out of 5
following a purchase from 12/08/2023
Top seller. App improvable
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C
Cecilia Nahir E.
Rating: 5 out of 5
following a purchase from 21/08/2023
Excellent, I placed an order and it arrived the next day, thank you very much.
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C
Cornelia I.
Rating: 5 out of 5
following a purchase from 15/08/2023
Everything fine
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M
Matteo S.
Rating: 5 out of 5
following a purchase from 13/08/2023
All right!
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C
Celeste P.
Rating: 5 out of 5
following a purchase from 18/08/2023
Amazing! Super fast, material 10 points! I will buy again.
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F
Francesc T.
Rating: 5 out of 5
following a purchase from 18/08/2023
A fast and very efficient service!
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A
Alex L.
Rating: 5 out of 5
following a purchase from 13/08/2023
Great wheels very happy.
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B
Bertrand B.
Rating: 5 out of 5
following a purchase from 16/08/2023
at the top: contact, speed of treatment/delivery ...
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F
Fernando M.
Rating: 5 out of 5
following a purchase from 21/08/2023
I went to Mundo Surf for resin and more things that I needed and Sebas attended me luxury as always. The best place to buy material to make surfboards.
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A
Antonio V.
Rating: 5 out of 5
following a purchase from 16/08/2023
Great service. Fast shipping. Recommended
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A
Anselmo L.
Rating: 5 out of 5
following a purchase from 14/08/2023
Very good service and speed. Highly recommended.
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B
Bernat C.
Rating: 5 out of 5
following a purchase from 11/08/2023
VERY FAST AND VERY FRIENDLY.
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H
Hugo B.
Rating: 5 out of 5
following a purchase from 14/08/2023
Everything perfect and with the utmost confidence !
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P
Pierre B.
Rating: 5 out of 5
following a purchase from 15/08/2023
Colis reçu rapidement, et bien emballé
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L
Luke P.
Rating: 5 out of 5
following a purchase from 15/08/2023
The ordering process was easy and the grip arrived in 3 days. I haven't tried the grips yet but they look very good.
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J
Jorge M.
Rating: 5 out of 5
following a purchase from 16/08/2023
The store is very good, they have a great variety and deliveries are very fast.
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P
Pascal L.
Rating: 5 out of 5
following a purchase from 10/08/2023
Very good. Good value for money
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J
Jose Lito M.
Rating: 5 out of 5
following a purchase from 15/08/2023
Perfeito
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S
Stevan B.
Rating: 5 out of 5
following a purchase from 24/07/2023
excellent as always
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