/10
★★★★★
based on 4755 reviews published
★★★★★
based on 4755 reviews published
Latest neutral customer reviews
2
/5
★★☆☆☆
I think they take too long in shipping, ideally 2 or 5 days and delivery of the product one day after payment, thank you.
Comprador Verificado
purchased on 13/08/2018
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Answer from Mundo-Surf
Hello Luis Miguel and thank you for your order, the issue of shipping to the Canary Islands is slow if we want to offer an economical and affordable price. To be able to deliver to the Canary Islands in 2-5 days, you have to go through a private carrier and send the goods by plane. Nothing more than DUA is 50, plus at least 40-50 shipping costs. For this reason we do not even offer this option. It is true that the postal service is slow, but for the price it is the most profitable. Regards Laura
3
/5
★★★☆☆
I bought a children's suit and it said that they would send it to me in 24 hours if I ordered it before ...., but NO, it should have arrived on Friday and it arrived on Monday.
Comprador Verificado
purchased on 09/08/2018
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Answer from Mundo-Surf
Hi Igor, Sorry for the late day, we hope you continue to trust us for your future purchases. We have added shipping options, you can now choose between MRW, ASM and Sending.Regards Sebas
3
/5
★★★☆☆
Very good and accessible
Comprador Verificado
purchased on 19/07/2018
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3
/5
★★★☆☆
The foam has arrived with two pecks on the bottom. It was well packed and the box had no damage so I deduce that they were done before packing and subsequent shipment. I prefer to fill them before the wrapping to return the product and I hope more care for the future. On the other hand the box with the rest of materials has arrived in very bad condition, broken and half open, although the only damage has been that the resin cans have arrived dented but without bursting. I ask again for more care for the future.
I have to say that with two other orders I have made different to this one, the products arrived in perfect condition and quickly. Best regards.
Comprador Verificado
purchased on 16/05/2018
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Answer from Mundo-Surf
Hi Fabio, We have improved the packaging of the foam and shape kit (more robust cardboard box, EPS sheets 1cm thick, and bubble wrap), hopefully it will not happen again! Greetings Sebas
3
/5
★★★☆☆
It arrived fine, but it took 4 days not 28/48H, and I ordered it on Thursday afternoon.
Comprador Verificado
purchased on 11/01/2018
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Answer from Mundo-Surf
Good morning Esteban. Thank you very much for your opinion and your order. Regarding the delivery time, when I placed the order on Thursday afternoon, it left on Friday morning, so it was delivered the next working day, that is, Monday. Best regards.
3
/5
★★★☆☆
Of the four items I ordered, two were defective....They should check the merchandise a little more. I would like to think that being Christmas they would be more saturated with work and it was a punctual failure.
Comprador Verificado
purchased on 23/12/2017
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3
/5
★★★☆☆
You see, in the end it took me 3 weeks, and I had to pay 20 euros more to the letter carrier. The suit was not exactly the same, it has the logos in dark gray, not white, as it was in the photo. But well, it's a very good suit, and the invention too. I want you to know that there is a trick to avoid the 20 euros of customs, and make an invoice of no more than 150 euros. It is clear that you can only do it with customers you trust, but well, I'll leave it there... Best regards and see you again.
Comprador Verificado
purchased on 11/12/2017
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3
/5
★★★☆☆
The parcel service is one of the worst in the market.
Comprador Verificado
purchased on 06/12/2017
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3
/5
★★★☆☆
The keel wrench arrived all rusty, they should check the orders before delivery.
Comprador Verificado
purchased on 25/11/2017
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3
/5
★★★☆☆
Very fast shipping and receipt
Comprador Verificado
purchased on 10/09/2017
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3
/5
★★★☆☆
Images trap, not inclye leash, I had to buy a separate one for 20 euros.
Comprador Verificado
purchased on 09/10/2017
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3
/5
★★★☆☆
The service has been excellent, but after placing my order and sending me the invoice, there was NOT the size requested. They should check their stock and update it on the web to avoid problems. I still have not received the corresponding credit for the change of garment and the difference in price between the two.
Comprador Verificado
purchased on 13/09/2017
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Answer from Mundo-Surf
Good Isabel, we have already proceeded to the refund of the 28'90 for the change of model of the suit. Sorry for the delay and thank you very much for taking the time to give us an evaluation. We hope you enjoy your order. Best regards
3
/5
★★★☆☆
The order was shipped a day late. So I received it late. The packaging was small for the product, not closing the package properly and putting the products at risk.
Comprador Verificado
purchased on 21/08/2017
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2
/5
★★☆☆☆
I paid about 25 euros more for insurance and special packaging (which was a simple cardboard box. Besides I was guaranteed delivery in 24-48 hours, and it took a couple of days more. Sincerely I will think again to buy again via online. The product met all the features and expectations.
Comprador Verificado
purchased on 08/08/2017
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Answer from Mundo-Surf
Good morning Juan, 24.90 is the normal price of the shipping costs of the surfboard you bought, it is not a supplement, as all surfboards must travel with insurance and special packaging. Regarding the deadline, you placed your order on August 8 at 13h13, being after 12h30, it left as scheduled the next day, the 9th, and on the 10th at 16h43 they tried to deliver it to you. As there was no one at your address, Sending contacted you and arranged with you to deliver the next day, the 11th. Your package was delivered on the 11th at 16h48. I am sorry that you are disappointed by our service, but please note that the 48 hours deadline has been met, which could have been 24 hours if it had been delivered the first time, on the 10th.
3
/5
★★★☆☆
The purchase on the web without problems. The item was well packaged and in perfect condition. I do not put 5 stars as the 24hours shipping took a week to arrive. More than five calls to the shipping company, a 902 by the way, at my expense.
I will buy again but I hope they improve the shipping or if not I will choose another shipping method when purchasing.
Comprador Verificado
purchased on 18/07/2017
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Answer from Mundo-Surf
Hi Enrique, Thank you for your comment, we passed your comment to the shipping company to find out the reason for the delay.
3
/5
★★★☆☆
It is good, but they had a glitch in the shipment, they forgot the keels, although they sent them immediately.
Comprador Verificado
purchased on 20/07/2017
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3
/5
★★★☆☆
I had a lot of problems with my order because they had run out of the size of the board I had ordered. Even so, they contacted me to offer me other options so that I would not be left without a board.
Comprador Verificado
purchased on 16/06/2017
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3
/5
★★★☆☆
They should improve the packaging and have some details with the customer, such as sending advertising stickers as a gift, etc.
Comprador Verificado
purchased on 09/06/2017
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3
/5
★★★☆☆
I know that, in principle, it is not your fault, but the DUA has cost me 16. For this reason, and until this does not change, I will not go back to buying online with Spain. It's funny, the things that come from the USA, I usually do not go through customs.
Comprador Verificado
purchased on 25/05/2017
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Answer from Mundo-Surf
Hi Francisco, We can't do anything about this, it's the laws of Spain, sorry, Regards.
2
/5
★★☆☆☆
I was charged for a product that was not in stock. I was also sent an email stating that my order had been shipped. Until I contacted them (and they were slow to respond) they did not inform me of the incident. It was a bad experience because the item in my order was a gift.
Comprador Verificado
purchased on 23/05/2017
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Answer from Mundo-Surf
Hi Inigo, We are very sorry for what happened, it was indeed a mistake on our part.
Regards and sorry again for the inconvenience, Laura.
Regards and sorry again for the inconvenience, Laura.
3
/5
★★★☆☆
All right
Comprador Verificado
purchased on 10/05/2017
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2
/5
★★☆☆☆
Not exactly the product that I ordered apart came as a phone liner just like the cover of the table and it is not there, so bad this time.
Comprador Verificado
purchased on 28/04/2017
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Answer from Mundo-Surf
Hi Juan, this case should come exactly as described and pictured on the website. Can you please send a picture of the product received to [email protected]? Greetings Greetings Laura
3
/5
★★★☆☆
With a delivery tracker it would have been 5 stars.
Acheteur Vérifié
purchased on 01/05/2017
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3
/5
★★★☆☆
Normal
Comprador Verificado
purchased on 15/04/2017
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3
/5
★★★☆☆
I asked for some stickers to be sent to me but did not receive any.
Comprador Verificado
purchased on 20/04/2017
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Answer from Mundo-Surf
Hello christofer and thank you for your order, Unfortunately we are out of stickers at the moment, that's why we haven't put any in your package, we will have some soon. We will have some soon, I hope we can send you some in your next order. Regards Laura
3
/5
★★★☆☆
Very good products but shipping needs to be improved a lot.
Comprador Verificado
purchased on 31/03/2017
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3
/5
★★★☆☆
I think you can give better prices
Comprador Verificado
purchased on 04/04/2017
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3
/5
★★★☆☆
Well
Comprador Verificado
purchased on 19/01/2017
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3
/5
★★★☆☆
It is difficult to be in contact with the staff of mundo-surf and it would be nice that as a customer they would give me more security in the information they give me about the purchased item.
Comprador Verificado
purchased on 09/01/2017
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2
/5
★★☆☆☆
I purchased the product with a 24-48h delivery service with a value of that service of 4,30. The order arrived 15 days later. At no time did they contact me to inform me what day my order would arrive. I had to contact them to be informed.
Comprador Verificado
purchased on 13/12/2016
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Answer from Mundo-Surf
Hello Ruben, Day 13/12: receipt of your order Day 13/12: We notify you by mail that we will not be able to meet the deadline of 24 hours due to lack of stock of the product ordered, giving you the possibility to cancel your order if you wish Day 22/12: Mundo-Surf notifies you that your package has been shipped Day 22/12: SENDING (the shipping company) notifies you by SMS and email that your package will be delivered on the 23rd, with the tracking number and a link to track the shipment Day 23/12: delivery of your package We have taken 8 working days instead of 1, but not 15 days. We are sorry for any inconvenience this may have caused you, but we have warned you from the first day of this delay, and we have warned you at every important stage of the processing of your order. Regards