/10
★★★★★
based on 4139 published reviews
★★★★★
based on 4139 published reviews
Latest neutral customer reviews
2/5
★★☆☆☆
I didn't receive all of my order and haven't had much luck getting help to sort it out.
Verified Buyer
purchased on 25/10/2021
3/5
★★★☆☆
Package too fragile for the distance travelled. GLS had to recollect
Acheteur Vérifié
purchased on 14/10/2021
Translated review3/5
★★★☆☆
I made the order in the app of surfboard NSP 6'6 turquoise color, I made the order on Friday and the following Tuesday the status of my order did not change, then I decide to call Mundo-surf and they tell me that my board does not appear (after the elapsed time nobody contacts me) the solution that is given to me is to change size 6'4 and white and blue color with what I agree to accept the change, being the board that I paid something cheaper is not credited to me or have detail for the inconvenience caused. From here on I had no more problems and I received the board correctly.
Comprador Verificado
purchased on 01/10/2021
Translated review Answer from Mundo-Surf
Good morning Antonio and sorry for the inconvenience, We had an inventory error, and the board you ordered was not in stock, hence the delay of 2 days to detect the problem, offer you a solution, and send the board. I hope you are enjoying your new board, Regards Sebas Customer Care
2/5
★★☆☆☆
Promise delivery in 48 hours and take it does a week. Had the part still needed on vacation and was then already home, unfortunately a waste of money.
Verifizierter Käufer
purchased on 27/09/2021
Translated review Answer from Mundo-Surf
Hi Ute, Please note that delivery to Italy with your chosen carrier GLS takes 3 to 5 business days. Your order was placed on September 27 at 15:01 and shipped on September 28 at 12:23 for delivery on October 4 at 13:20. Or 4 business days transportation. Regards, Sebastian customer service representative.
2/5
★★☆☆☆
Waht a pity, fins arrived broken, probabely not your fault
Verified Buyer
purchased on 09/09/2021
Answer from Mundo-Surf
Hi Hans and sorry for the inconvenience,
Please fill the shipping claim form so we can make a claim to the carrier and replace the fins. You will find the form here:
https://forms.gle/KLE57UfD7M8Veud38
Regards
Sebastian
Please fill the shipping claim form so we can make a claim to the carrier and replace the fins. You will find the form here:
https://forms.gle/KLE57UfD7M8Veud38
Regards
Sebastian
3/5
★★★☆☆
Good afternoon, The information with the product are not the indicated ones. It would be good to improve in that aspect. Regards
Comprador Verificado
purchased on 09/09/2021
Translated review3/5
★★★☆☆
Fast shipment, but every time worse quality. The resin bottles come as if they were paint, without a cap with which to dose.
Comprador Verificado
purchased on 06/09/2021
Translated review Answer from Mundo-Surf
Good morning Adrian, The 1kg resin pots with wide lid are more comfortable because they allow you to use more of the content. With the narrow mouth always remained resin at the bottom of the pot that was lost. This is why we now use a wide lid.
In the 5kg jars, we have a hybrid lid, both narrow mouth to go comfortably dosing the resin, as wide lid to take advantage of it until the last drop of resin. Greetings, Sebas
In the 5kg jars, we have a hybrid lid, both narrow mouth to go comfortably dosing the resin, as wide lid to take advantage of it until the last drop of resin. Greetings, Sebas
3/5
★★★☆☆
The delivery company MRW contacted me in the morning of 09/09 to deliver the package, but the box was so damaged that microfibers were coming out everywhere. MRW wrapped the package in a transparent film to hide the defect, but it was too visible. I did not accept it in this state and I am waiting to receive a new package in normal conditions. All previous purchases from Mundo Surf have been perfect and I recommend but do not recommend MRW. MRW never again!
Comprador Verificado
purchased on 31/08/2021
Translated review3/5
★★★☆☆
Hello, I have received the package, but it does not correspond to my board. So, I've sent you back a parcel, with tracking, and hope to get my refund following your satisfied or reimbursed charter.
Acheteur Vérifié
purchased on 29/08/2021
Translated review3/5
★★★☆☆
The order has arrived in perfect condition, and the board I ordered that was custom made came perfect. The only negative are the delivery times. I ordered in May and it arrived in early September.
Comprador Verificado
purchased on 16/05/2021
Translated review2/5
★★☆☆☆
They have charged me for a product that they did not have in stock, obviously I had to place a new order and they have not let me enjoy the discount coupon for being the first purchase, even spending more money than in the initial order.
Comprador Verificado
purchased on 05/08/2021
Translated review Answer from Mundo-Surf
Good morning Marcio, Effectively we should have deleted the voucher that you used in your first purchase that was canceled, so you could have enjoyed it in your second purchase, we apologize for the error. We have sent you by email a discount code so you can apply it on your next purchase. Regards Sebas Customer service
2/5
★★☆☆☆
Shipment was extremely long while supposed to be 5 to 10 working days, it took me double the time to receive my board eventually...
Verified Buyer
purchased on 15/07/2021
Answer from Mundo-Surf
Hi David,
We are sorry for the delay on the delivery of your surfboard. European delivery for surfboard are usually 5-6 business day, but for Ireland it's a bit longer, as it's an island. We hope you are now enjoying your new surfboard!
Regards,
Sebastian
Customer service
We are sorry for the delay on the delivery of your surfboard. European delivery for surfboard are usually 5-6 business day, but for Ireland it's a bit longer, as it's an island. We hope you are now enjoying your new surfboard!
Regards,
Sebastian
Customer service
2/5
★★☆☆☆
They do not meet the delivery times stated on their website and do not report the status of the order unless you write to them (they took more than 12 weeks on an order that would be in 4-6 weeks). In addition, the finish has some little defect (with the time they have taken to make it and deliver it they should have checked it). I won't exchange it or ask them to fix it because I'm afraid they will take 3 months to bring it to me again....
Comprador Verificado
purchased on 12/04/2021
Translated review Answer from Mundo-Surf
Hi Lola, This board has an estimated production time of 4-6 weeks, but with the pandemic of Covid delays may arise depending on the factory and its workers who like all of us are exposed to it, apart from the arrival of raw material that is complicated by transport around the world.
This, we explain in detail in each email confirmation of surfboards to warn you always delego and on the web in the section Information Covid 19. On the finish, you can contact us and clarify if there is a problem and solve it. Greetings and good waves. Ignacio Responsible after-sales service
This, we explain in detail in each email confirmation of surfboards to warn you always delego and on the web in the section Information Covid 19. On the finish, you can contact us and clarify if there is a problem and solve it. Greetings and good waves. Ignacio Responsible after-sales service
3/5
★★★☆☆
Value recommended but could be a little lower
Comprador Verificado
purchased on 24/06/2021
Translated review3/5
★★★☆☆
I placed an initial order, and later (a few minutes later) I wanted to place an additional order. Both orders totaled more than 100, which led me to start a conversation in the web chat with a person from mundo surf who assured me that that same afternoon they would cancel my order in order to start another order that would allow me to exceed the minimum amount for shipping costs. Nobody cancelled my order, the initial order that I wanted to cancel arrived at my address, and therefore I paid for shipping costs that I could have saved.
Comprador Verificado
purchased on 31/05/2021
Translated review2/5
★★☆☆☆
It was easy to buy and I received the order correctly, however the return was much worse with poor attention as they referred me to the general explanations on the web when I was asking specific questions. Then they took a long time to process the return having me to send the data several times and follow up. Finally the refund was made to my account.
Comprador Verificado
purchased on 04/05/2021
Translated review3/5
★★★☆☆
Encomendei e paguei na hora com cartão e por problemas vossos o pagamento só foi confirmado dias depois. Prazo de entrega não foi cumprido. Pode ser que para a próxima corra melhor.
Comprador Verificado
purchased on 26/04/2021
Translated review3/5
★★★☆☆
I am waiting for the resolution of a problem with a shipment. Some of the product spilled and I was left with half an empty bottle.
Comprador Verificado
purchased on 11/04/2021
Translated review2/5
★★☆☆☆
Great!
Acheteur Vérifié
purchased on 15/03/2021
Translated review Answer from Mundo-Surf
Hi Arnaud, Shipping costs start at 8.90 for France and are free from 149. But for Martinique, you have to cross the Atlantic, which means extra costs that we can't afford. You're living in paradise, but that still has its drawbacks when shopping in Europe! Sincerely, Sébastien Customer Service Manager
2/5
★★☆☆☆
It took more than two months to arrive, when the expected delivery time was 3 to 4 weeks.
Comprador Verificado
purchased on 14/12/2020
Translated review