Customer reviews of Mundo-Surf

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Frederic F.

Rating: 5 out of 5

Published on 02/06/2022 à 15h10 following a purchase from 16/05/2022

Super, very well packaged

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caleb K.

Rating: 2 out of 5

Published on 01/06/2022 à 18h18 following a purchase from 24/04/2022

Would of been good it one of the two boards didn't have the nose broken in transit. Filled out the damaged goods form but never heard back.

Response from Mundo-Surf Published on 06/06/2022

Hi Caleb, We apologize for the inconvenience, but unfortunately we have not received your complete shipping claim. Our shipments are double reinforced with cardboard and bubble wrap, as well as extra reinforcement at the nose and tail. Even so, there are occasions that due to transport a foam can be damaged. All shipments have insurance that covers these situation, but we need the complete shipping claim with pictures to replace the product. Regards,

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Ramón C.

Rating: 5 out of 5

Published on 30/05/2022 à 20h43 following a purchase from 17/05/2022

Very satisfied with the purchase. Arrived quickly. Lots of information and variety of products to make your small repairs. Appreciated.

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Sergio H.

Rating: 5 out of 5

Published on 30/05/2022 à 17h50 following a purchase from 13/05/2022

Good quality products, fast shipping and good customer support

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Camilo H.

Rating: 5 out of 5

Published on 30/05/2022 à 16h01 following a purchase from 14/05/2022

100% ??

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Aida F.

Rating: 1 out of 5

Published on 30/05/2022 à 12h17 following a purchase from 19/05/2022

unpleasant

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Response from Mundo-Surf Published on 20/07/2022

Hi Aida, I'm sorry you didn't like the wetsuit you received. It is an inexpensive wetsuit to basically fulfill the needs of a wetsuit. We have options with more elasticity and sealing that may be to your liking (we have more than 1000 wetsuits in stock of all prices). We are at your disposal to recommend what you need. Best regards.

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Filipa M.

Rating: 4 out of 5

Published on 29/05/2022 à 14h49 following a purchase from 18/05/2022

Very fast delivery and perfect products!

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Jose S.

Rating: 2 out of 5

Published on 29/05/2022 à 13h55 following a purchase from 19/05/2022

I bought 6 m. of s-glass fiber (almost 60) and you have sent it folded in 4, so the corners have already been marked on the fiber. In addition, when I opened it to roll it on a tube (which is how other stores send it) I found small traces of something that looks like rolling tobacco in several areas along the 6 m cloth. The truth is that I have been disappointed.

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Response from Mundo-Surf Published on 31/05/2022

Hi Jose. For logistical reasons, the fiberglass we sell is shipped rolled and folded. The fiber becomes translucent when laminated, so the small marks that may appear when handling it will not be noticeable at all on the board. You also have the possibility of buying the resin by the roll, so you have the guarantee that this fiber has not been manipulated, but you will have to buy larger quantities. Regarding the dirt, we appreciate your comment, we have reviewed the work station and the cleanliness of the cutting table so that it does not happen again. Best regards. Ignacio, Customer Service Manager.

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Ester C.

Rating: 5 out of 5

Published on 28/05/2022 à 12h30 following a purchase from 17/05/2022

Perfect recommendation, fast shipping and material in good condition.

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Daniel P.

Rating: 5 out of 5

Published on 28/05/2022 à 10h40 following a purchase from 17/05/2022

Effective shipping and order information

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Manel M.

Rating: 5 out of 5

Published on 24/05/2022 à 18h04 following a purchase from 09/05/2022

Very fast service and reception of the package

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Alexandre C.

Rating: 5 out of 5

Published on 24/05/2022 à 13h33 following a purchase from 12/05/2022

Fast delivery, they also deliver a magazine with products from the store and return documents.

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Sandro Miguel C.

Rating: 5 out of 5

Published on 24/05/2022 à 11h04 following a purchase from 13/05/2022

Good experience of the whole process

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Miguel E.

Rating: 4 out of 5

Published on 23/05/2022 à 16h15 following a purchase from 13/05/2022

The site works well, delivery without problems. Customer service very correct and very happy overall.

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Enrique A.

Rating: 5 out of 5

Published on 23/05/2022 à 15h58 following a purchase from 12/05/2022

Everything perfect and fast unbeatable

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Jonathan D.

Rating: 5 out of 5

Published on 23/05/2022 à 15h33 following a purchase from 12/05/2022

It was very good ,super fast ,very careful packaging and very attentive to me .

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Christian T.

Rating: 4 out of 5

Published on 23/05/2022 à 14h32 following a purchase from 11/05/2022

Very fast and everything correct.

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Pedro B.

Rating: 5 out of 5

Published on 23/05/2022 à 13h55 following a purchase from 09/05/2022

Everything perfect, attention, speed

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Hugo L.

Rating: 5 out of 5

Published on 22/05/2022 à 17h38 following a purchase from 11/05/2022

The only site with the best delivery service, in real time, stock availability for several brands always at a good price.

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Christophe G.

Rating: 5 out of 5

Published on 22/05/2022 à 15h01 following a purchase from 11/05/2022

Fast delivery

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Nuno J.

Rating: 5 out of 5

Published on 21/05/2022 à 19h47 following a purchase from 10/05/2022

Once again 5 star review to this amazing store, the product was exactly what to expect from it (very good materials and construction) and all the buying and delivery process was very fast secure and easy.

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Paz M.

Rating: 5 out of 5

Published on 21/05/2022 à 15h11 following a purchase from 10/05/2022

Everything went very well and super fast

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alfred G.

Rating: 5 out of 5

Published on 21/05/2022 à 13h20 following a purchase from 11/05/2022

They inform the customer of the status of the order at all times. Fast delivery. Everything perfect. Good material. A "10".

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Raquel N.

Rating: 5 out of 5

Published on 21/05/2022 à 10h34 following a purchase from 09/05/2022

Perfect service and delivery.

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Francisco M.

Rating: 5 out of 5

Published on 20/05/2022 à 17h11 following a purchase from 07/05/2022

Order tracking, on-time delivery and packaging, everything was perfect.

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jerome C.

Rating: 5 out of 5

Published on 20/05/2022 à 05h51 following a purchase from 07/05/2022

Thank you

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Jerome B.

Rating: 1 out of 5

Published on 19/05/2022 à 19h23 following a purchase from 09/05/2022

Bad for the moment

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Response from Mundo-Surf Published on 20/05/2022

Hello Jérôme, your shipment is taking a few days longer than usual because the destination address in Reunion Island is very far away. We've checked the tracking and it's already arrived at the Reunion warehouse, so you'll receive it very soon! Here is the UPS tracking number: 1Z78F98V0499078065 Thank you very much and see you soon. Ignace

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Stefan H.

Rating: 5 out of 5

Published on 16/05/2022 à 17h44 following a purchase from 05/05/2022

my experience is fucking great

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Sega S.

Rating: 5 out of 5

Published on 15/05/2022 à 15h08 following a purchase from 05/05/2022

Very good

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Diego C.

Rating: 5 out of 5

Published on 13/05/2022 à 17h37 following a purchase from 02/05/2022

All ok and fast

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Salvador C.

Rating: 5 out of 5

Published on 13/05/2022 à 17h28 following a purchase from 03/05/2022

Very fast shipping

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Cloee L.

Rating: 1 out of 5

Published on 13/05/2022 à 17h08 following a purchase from 30/04/2022

I still haven't received my order!

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Response from Mundo-Surf Published on 20/05/2022

Hello Chloe. They were unable to deliver your order due to an incorrect address. The correct address has already been submitted so they can deliver as soon as possible. Thank you for your patience. Ignacio, customer service manager.

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Juan José F.

Rating: 1 out of 5

Published on 12/05/2022 à 20h23 following a purchase from 18/04/2022

I tried to request an exchange instead of a return due to confusion with the color and was not given the option.

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Response from Mundo-Surf Published on 16/05/2022

Good morning Juan Jose, We did not have the color you wanted available when we received your return, this is why we have issued a refund. Regards, Sebas After Sales Manager

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Philippe J.

Rating: 5 out of 5

Published on 08/05/2022 à 20h32 following a purchase from 27/04/2022

All good

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Federico G.

Rating: 5 out of 5

Published on 08/05/2022 à 19h44 following a purchase from 21/04/2022

Everything great every time I shop with mundo-surf.com.

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Pedro Javier G.

Rating: 5 out of 5

Published on 07/05/2022 à 14h18 following a purchase from 26/04/2022

Everything fast and the product in perfect condition

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Ralf B.

Rating: 5 out of 5

Published on 07/05/2022 à 13h42 following a purchase from 27/04/2022

Very fast delivery

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Huw W.

Rating: 5 out of 5

Published on 06/05/2022 à 15h53 following a purchase from 26/04/2022

Great service. Great equipment. Great prices. Super quick delivery. Cannot fault mundo surf at all and i've bought from the a couple of times now.

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Faisal R.

Rating: 5 out of 5

Published on 06/05/2022 à 13h53 following a purchase from 26/04/2022

Very fast and good customer service

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Juan Salvador L.

Rating: 5 out of 5

Published on 05/05/2022 à 19h24 following a purchase from 22/04/2022

Everything great Fast delivery, meticulously packed and great quality Very happy with the purchase.

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