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M
Rating: 5 out of 5
Good site navigation, could have a product comparator, fast delivery.
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Customer reviews of Mundo-Surf
Trust Attestation
4,8
/5
Overall rating: 4,8 out of 5
Based on 5 234 published reviews
Summary of reviews
Mundo-Surf consistently delivers quickly and reliably, with fast, precise shipping and on-time delivery that keeps customers satisfied and returning for future purchases. Customers highlight careful packaging, careful handling of bulky items, and products arriving in perfect condition or better than expected, reinforcing trust in the store’s reliability and attention to detail. Helpful, professional service and knowledgeable recommendations stand out, with several mentions of friendly, responsive interactions and clear guidance during the buying process. Overall, shoppers praise the store for efficient transactions, strong product availability, and a positive, stress-free shopping experience.
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J
Rating: 4 out of 5
Very fast, thank you
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J
Rating: 5 out of 5
Easy to order and very fast delivery of the product.
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G
Rating: 1 out of 5
Fatal treatment, non-conforming product, money not returned. A disaster of treatment by the commercial service (Ignacio). They have charged me 2 times for a neoprene and now I have to fight it with Consumo. A disgrace.
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Response from Mundo-Surf
Hello Gregoire. There was indeed an error in the size guide, we thank you for having detected it, as it has allowed us to correct it. We apologize for this error in the size guide. Since it was our mistake, the return has been completely at our expense and we have also confirmed with you by email that we are in compliance and already reimbursed. We have also confirmed the shipment and reception of your new wetsuit with the correct size corrected. We are at your disposal for any other questions or suggestions. Best regards and we hope to see you back soon.
L
Rating: 2 out of 5
Very competitive prices, fast shipping, unfortunately the worst customer service I have ever seen online. Board arrived damaged, I reported the problem immediately but (useless) solution came after slow, exhausting and unprofessional chats. I finally asked for a refund. Beware that if you do not pay with paypal the shipping is at your expense. Tip: if there are problems the fastest solution is to change the product instead of sending replacement parts on new products.
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Response from Mundo-Surf
Hi Lorenzo. We verified that the product had a manufacturing defect, I apologize. This is something very rare but can happen from time to time, which is why we are here to fix it. We have already provided a full refund for the product and you can place a new order if you wish. Thank you. I wish you the best.
F
Rating: 4 out of 5
FAST AND RELIABLE SERVICE
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A
Rating: 5 out of 5
Super légal Rapidinho Oprimo Parabéns!
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J
Rating: 5 out of 5
Ordered and received the Body Bord very quickly. Very friendly staff on the phone. Very correct packaging and friendly delivery person.
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T
Rating: 5 out of 5
top quality, fast delivery and compliant product!
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M
Rating: 5 out of 5
The order arrived very quickly to me. Very good service and customer care.
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F
Rating: 5 out of 5
Good offer, very correct everything, overall, happy!
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M
Rating: 5 out of 5
all ok,.
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C
Rating: 5 out of 5
Excellent customer service
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J
Rating: 5 out of 5
The only thing to comment is that in the app if I put it in Spanish it does not enter the pages to see the material. I put it in English and it works. App for iphone For the rest perfect!
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L
Rating: 5 out of 5
Excellent experience of international purchase, product well packed and fast delivery in Brazil.
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D
Rating: 5 out of 5
Very good
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V
Rating: 5 out of 5
top!!!!
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L
Rating: 5 out of 5
Everything perfect, they helped me by chat and everything perfect. Fast delivery.
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P
Rating: 5 out of 5
Correu tudo 5 estrelas. Fast response to my e-mails, chat on the site, order delivery, order status... Espetáculo. Recomendo. Compre sem se preocupar.
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J
Rating: 5 out of 5
Good as always, fast
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C
Rating: 5 out of 5
The products I purchased arrived in excellent condition, within the expected delivery time, and correspond to the description and image.
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E
Rating: 5 out of 5
Mundo Surf was super fast in delivering my wetsuit dryer to Portugal! They had great communication. Would highly recommend ordering from this awesome shop. Many thanks!
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J
Rating: 5 out of 5
De 10! Sevillian company on top! Everything arrived super fast and in perfect condition. I had to ask a favor with the invoice and they took care of me luxury!
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R
Rating: 5 out of 5
Navigation of the site is easy and intuitive. The information is phenomenal, they tell you, at every moment, where the order is. So I would buy again
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R
Rating: 1 out of 5
Because they didn't make me return an inadequate product
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Response from Mundo-Surf
Hi Roy, unfortunately you cannot return a preform, as it is a custom product. It is a product made by the factory just for you. We hope you can understand. Thank you and sorry for the inconvenience. Ignacio.
C
Rating: 5 out of 5
Very friendly and always facilitating returns. All very well.
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A
Rating: 5 out of 5
I have purchased several times and the truth is that I am very happy with this website.
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A
Rating: 5 out of 5
The customer service people helped me a lot to choose the ideal wetsuit. 5/5 :)
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J
Rating: 5 out of 5
The product at a good price, the courier is fast
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E
Rating: 5 out of 5
FAST AND TROUBLE-FREE SHIPPING TO THE CANARY ISLANDS
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J
Rating: 5 out of 5
As always very satisfied with the purchase as well as with the quality of the products.
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V
Rating: 5 out of 5
Super site
M
Rating: 5 out of 5
Recommended 100%, orders arrive very fast and customer service is very very good, fast and efficient, the store has micha variety of products and competitive prices, certainly I will return to.compar here!
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J
Rating: 5 out of 5
Perfect transaction. Very fast shipping.
A
Rating: 5 out of 5
Hello I am a man from the north, I bought a neoprene and another product for the first time in this store. I had a problem which was solved from day 1, I recommend 100% this store, I will buy again without a doubt. I already have all my products and I am very happy, both with the service of the store and with the workers themselves. I would like to mention Ignacio and Laura who are the people who have taken me through the whole process and have taken great care to ensure that everything went well. Thank you.
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J
Rating: 5 out of 5
Like all the other times I've shopped here, everything went great..... Very fast and trouble free
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P
Rating: 5 out of 5
Fast delivery, material in perfect condition. Very good service.
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C
Rating: 5 out of 5
great customer service, they recommend you very well if you have any doubts.
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J
Rating: 5 out of 5
Everything perfect and in perfect condition. I will buy again and as many times as I can.
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N
Rating: 5 out of 5
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