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C
Rating: 5 out of 5
Super
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Customer reviews of Nanny Care
Trust Attestation
9,5
/10
Overall rating: 9,5 out of 10
Based on 3 610 published reviews
Summary of reviews
The store consistently delivers fast shipping and reliable delivery, with many notes of orders arriving quickly and items arriving in excellent condition. Customers highlight concrete product strengths such as accurate descriptions, easy setup, and user-friendly features (multiple light intensities, easy to install on different bed types, and reassuring design) contributing to peaceful nights and improved sleep. The customer service experience is portrayed as responsive and trustworthy, with emphasis on smooth order processing, quick refunds when issues arose, and overall satisfaction with the purchasing process. Overall, customers express confidence in the product meeting expectations, dependable delivery, and peace of mind for nighttime use.
All reviews
C
Rating: 5 out of 5
short
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J
Rating: 5 out of 5
2nd order, always easy with fast delivery, I recommend.
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J
Rating: 5 out of 5
Ease of ordering and speed of delivery - the product is compliant and of high quality.
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N
Rating: 5 out of 5
Very good
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V
Rating: 1 out of 5
The mattress beeps after 3 minutes - it's huge!
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Response from Nanny Care
Hello,
Thank you for your feedback. We are delighted to have been able to identify and resolve your problem during our discussions.
The triggering of the alarm was indeed due to the proximity between the cododo and the parental bed. As the sensors on the Nanny respiratory monitor are very sensitive, they can detect external movements if there isn't at least 50 cm between the parental bed and the cododo.
If you have any questions, please do not hesitate to contact us.
Yours faithfully
The Nanny Care team
Thank you for your feedback. We are delighted to have been able to identify and resolve your problem during our discussions.
The triggering of the alarm was indeed due to the proximity between the cododo and the parental bed. As the sensors on the Nanny respiratory monitor are very sensitive, they can detect external movements if there isn't at least 50 cm between the parental bed and the cododo.
If you have any questions, please do not hesitate to contact us.
Yours faithfully
The Nanny Care team
D
Rating: 5 out of 5
Received promptly. Nickel condition. Thank you
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L
Rating: 5 out of 5
At the top
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C
Rating: 5 out of 5
We had the old version, which was already great, but we've enlarged the bed and the mattress thickness, so we got the double detection pack with 2 mattresses and 1 monitor, which is great! My baby is 21 months old and is very often sick, so this reassures us and has enabled us to put him in his room for the past 6 months (as he was previously in a cradle in our bedroom). Great value for money! Even if you might think it's expensive, given its efficiency and performance, I really recommend it! And my baby moves around a lot and despite that we've had no false alarms, which means that the detection mattress is still effective unless the child is no longer on it at all, of course. I say they should put them in nurseries or schools, because I work in a nursery school and even if we stay in the room during naptime and monitor the children regularly, we're not asked to check everyone's breathing, and that would really be a plus! Then there's the financial side, as we're a very small school and the town council. Just so you know, I took the mattress with me on vacation too, because it doesn't take up much space! It can be used as a cradle, an umbrella bed, a cot and any other baby bed, even in the carrycot of my Yoyo 2 stroller.
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E
Rating: 5 out of 5
I'm thrilled with my purchase, it makes me feel so much less stressed! Thank you so much for creating this product!
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C
Rating: 5 out of 5
Perfect
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M
Rating: 5 out of 5
Nickel works great, reassures parents
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S
Rating: 5 out of 5
Package well received :) the mattress will only be used in May for the new arrival but already delighted with the one used by my first 😊
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V
Rating: 5 out of 5
Very satisfied with my purchase, I am now more serene at night.
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S
Rating: 1 out of 5
Package not received. DPD delivery is catastrophic. I had 2 people on the phone who did not give me the same information.
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Response from Nanny Care
Hello, Stéphanie,
We would like to apologize for the abnormally long delay in your delivery. We understand your frustration and sincerely regret this situation, which is beyond our control.
Following our discussions, we immediately took the initiative and sent you a new parcel to avoid you having to wait too long. We are therefore delighted to hear that you have received it and hope that it brings you complete satisfaction.
Your satisfaction is important to us, and we remain at your disposal should you have any questions or require assistance. If you wish, we would be grateful if you could update your review based on your final experience.
Thank you again for your patience and trust.
We would like to apologize for the abnormally long delay in your delivery. We understand your frustration and sincerely regret this situation, which is beyond our control.
Following our discussions, we immediately took the initiative and sent you a new parcel to avoid you having to wait too long. We are therefore delighted to hear that you have received it and hope that it brings you complete satisfaction.
Your satisfaction is important to us, and we remain at your disposal should you have any questions or require assistance. If you wish, we would be grateful if you could update your review based on your final experience.
Thank you again for your patience and trust.
B
Rating: 5 out of 5
I'm halfway through my third anti-sudden-death mattress, which is an excellent product. The nights are much more Paul-like with it.
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Response from Nanny Care
Hello Beatrice,
Thank you very much for your positive feedback! We are delighted to hear that you enjoyed your experience with us and that our products meet your expectations. Your satisfaction is our priority, and your feedback motivates us to continue offering the best possible service.
See you soon on our website!
Thank you very much for your positive feedback! We are delighted to hear that you enjoyed your experience with us and that our products meet your expectations. Your satisfaction is our priority, and your feedback motivates us to continue offering the best possible service.
See you soon on our website!
A
Rating: 1 out of 5
No parcel received because out of stock, disappointed
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Response from Nanny Care
Hello Ambre,
We sincerely apologize for the inconvenience caused by the out-of-stock condition of the item you ordered.
We fully understand your dissatisfaction and deeply regret the confusion caused by our system.
We thank you for your understanding and remain at your disposal for any further information you may require.
We sincerely apologize for the inconvenience caused by the out-of-stock condition of the item you ordered.
We fully understand your dissatisfaction and deeply regret the confusion caused by our system.
We thank you for your understanding and remain at your disposal for any further information you may require.
C
Rating: 5 out of 5
Very good advice on the phone from my assistant!
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Response from Nanny Care
Hello Claire,
Thank you for your positive comment!
We attach great importance to the quality of our customer service, and it's a pleasure to know that you were well taken care of.
We remain at your disposal for any future questions or requests.
See you soon on our site!
Thank you for your positive comment!
We attach great importance to the quality of our customer service, and it's a pleasure to know that you were well taken care of.
We remain at your disposal for any future questions or requests.
See you soon on our site!
M
Rating: 5 out of 5
It was a birth gift and I haven't heard back from the parents-to-be. Impossible to answer.
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Response from Nanny Care
Hello Marie Rose,
Thank you so much for thinking of us for this gift! We hope that the person who received it will be completely satisfied.
See you soon on our site
Thank you so much for thinking of us for this gift! We hope that the person who received it will be completely satisfied.
See you soon on our site
A
Rating: 5 out of 5
perfect fast delivery
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Response from Nanny Care
Hello Araceli,
Thank you for your comment!
We know how important speed of service is, and we're delighted to have been able to meet your expectations.
Thank you for trusting us, and see you soon on our site!
Thank you for your comment!
We know how important speed of service is, and we're delighted to have been able to meet your expectations.
Thank you for trusting us, and see you soon on our site!
C
Rating: 2 out of 5
The order was not what I expected
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Response from Nanny Care
Hello Valerie,
Thank you for your feedback and we are sorry that the product did not meet your expectations.
Please contact us at [email protected] to provide us with more details about your disappointment with the product you received. This will enable us to pass the information on to our quality team for verification.
Thank you for your feedback and we are sorry that the product did not meet your expectations.
Please contact us at [email protected] to provide us with more details about your disappointment with the product you received. This will enable us to pass the information on to our quality team for verification.
M
Rating: 5 out of 5
very good product
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Response from Nanny Care
Hello Martine,
Thank you for your positive feedback!
We're delighted that our products have met your expectations.
See you soon on our site!
Thank you for your positive feedback!
We're delighted that our products have met your expectations.
See you soon on our site!
M
Rating: 5 out of 5
very satisfied thank you
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Response from Nanny Care
Hello Marie noelle,
Thank you so much for your positive feedback!
We are delighted to hear that you enjoyed your experience with us. Your satisfaction is our priority, and your feedback motivates us to continue offering the best possible service. See you soon on our site!
Thank you so much for your positive feedback!
We are delighted to hear that you enjoyed your experience with us. Your satisfaction is our priority, and your feedback motivates us to continue offering the best possible service. See you soon on our site!
S
Rating: 5 out of 5
Really perfect
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Response from Nanny Care
Hello Stéphanie,
Thank you for your positive feedback! We're delighted you enjoyed your experience with us.
See you soon on our website!
Thank you for your positive feedback! We're delighted you enjoyed your experience with us.
See you soon on our website!
A
Rating: 5 out of 5
I am very satisfied with the site (good description/explanation etc) satisfied with my order (various means of payment etc and delivery - lots of choice) and I am very satisfied with the product I chose (alecto babyphone). I recommend both the site and the babyphone
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Response from Nanny Care
Hello Aldoline,
Thank you so much for your positive feedback! We are delighted to hear that you enjoyed your experience with us. We are happy to hear that you are satisfied with your Alecto baby monitor. Your satisfaction is our priority, and your feedback motivates us to continue offering the best possible service.
See you soon on our website!
Thank you so much for your positive feedback! We are delighted to hear that you enjoyed your experience with us. We are happy to hear that you are satisfied with your Alecto baby monitor. Your satisfaction is our priority, and your feedback motivates us to continue offering the best possible service.
See you soon on our website!
E
Rating: 5 out of 5
Meets my expectations
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Response from Nanny Care
Thank you for your positive feedback!
See you soon on our site!
See you soon on our site!
M
Rating: 5 out of 5
No sooner received than installed
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Response from Nanny Care
Thank you very much for your comment!
See you soon on our site!
See you soon on our site!
M
Rating: 5 out of 5
ok
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Response from Nanny Care
Thank you very much for your comment!
We are delighted that everything went well and hope to see you back on our site very soon.
We are delighted that everything went well and hope to see you back on our site very soon.
M
Rating: 5 out of 5
Order received, compliant.
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C
Rating: 5 out of 5
Item received the day after the order, confirmed to order and in perfect working order.
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J
Rating: 5 out of 5
Nickel, from order to delivery
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P
Rating: 5 out of 5
Fast delivery.
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F
Rating: 5 out of 5
Fast delivery, easy-to-assemble products and top-notch application.
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A
Rating: 3 out of 5
DOES NOT RESPECT THE CHOSEN DELIVERY
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Response from Nanny Care
Thank you for your feedback and we fully understand your dissatisfaction. Due to exceptional circumstances following heavy carrier traffic, we encountered difficulties which unfortunately impacted your experience, our apologies for this incident. We hope you will give us another chance and remain at your disposal for any further inquiries at [email protected]. Sincerely, The Nanny Care team
M
Rating: 5 out of 5
Very good
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Z
Rating: 5 out of 5
I bought a Nanny Care BM-03 respiratory monitor and a Tiny baby mattress + recliner. I am extremely satisfied. Superior quality.
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M
Rating: 5 out of 5
Very fast!
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Response from Nanny Care
Thank you for your complimentary comment! We know how important speed of service is, and we are delighted to have been able to meet your expectations. We are constantly striving to provide fast and efficient service. Thank you for placing your trust in us, and see you soon on our site!
M
Rating: 5 out of 5
The site is very clear. I appreciated the fast delivery
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Response from Nanny Care
Thank you for your complimentary comment! We know how important speed of service is, and we are delighted to have been able to meet your expectations. We are constantly striving to provide fast and efficient service. Thank you for placing your trust in us, and see you soon on our site!
D
Rating: 1 out of 5
Order placed on December 16 normally delivered between 24/48h We are on December 28 no news Request for information about my order no answer Where is my package?
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Response from Nanny Care
Hello, We thank you for your patience and would like to inform you that we have taken into account your request concerning your order. After having contacted our carrier again, it unfortunately appears that your parcel has been lost. We are sincerely sorry for the inconvenience caused and fully understand your disappointment. To remedy the situation, we have refunded your order in full. Should you wish to place a new order, we would be delighted to offer you an exceptional discount as a gesture of goodwill. Please do not hesitate to contact us if you have any questions, or if you would like to take advantage of this discount on your next order. Once again, our apologies for this incident and thank you for your understanding. Sincerely, The Nanny Care team
B
Rating: 5 out of 5
Fast delivery and easy access to the product on the site
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Response from Nanny Care
Thank you for your complimentary comment! We know how important speed of service is, and we are delighted to have been able to meet your expectations. We are constantly striving to provide fast and efficient service. Thank you for placing your trust in us, and see you soon on our site!