The store consistently delivers fast shipping and reliable delivery, with many notes of orders arriving quickly and items arriving in excellent condition. Customers highlight concrete product strengths such as accurate descriptions, easy setup, and user-friendly features (multiple light intensities, easy to install on different bed types, and reassuring design) contributing to peaceful nights and improved sleep. The customer service experience is portrayed as responsive and trustworthy, with emphasis on smooth order processing, quick refunds when issues arose, and overall satisfaction with the purchasing process. Overall, customers express confidence in the product meeting expectations, dependable delivery, and peace of mind for nighttime use.
All reviews
E
Emmanuel T.
Rating: 5 out of 5
following a purchase from 01/07/2024
Smooth interface and fast, efficient delivery.
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Response from Nanny Care
Thank you so much for your positive feedback! We are delighted to hear that you enjoyed your experience with us, your satisfaction is our priority, and your feedback motivates us to continue to offer the best possible service. See you soon on our website!
D
Delphine S.
Rating: 5 out of 5
following a purchase from 09/07/2024
Perfect
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Response from Nanny Care
Thank you so much for your positive feedback! We are delighted to hear that you enjoyed your experience with us, your satisfaction is our priority, and your feedback motivates us to continue to offer the best possible service. See you soon on our website!
A
Axelle A.
Rating: 3 out of 5
following a purchase from 06/07/2024
Not much choice
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Response from Nanny Care
Hello Axelle, I understand that you're disappointed by the lack of choice. What kind of products or services were you looking for? Perhaps I can help you find what you're looking for, or point you in the direction of alternatives. I'll be in touch if you need any further information. Have a nice day, Ana Equipe Nanny Care
C
Camille M.
Rating: 5 out of 5
following a purchase from 01/07/2024
Very good
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Response from Nanny Care
Thank you so much for your positive feedback! We are delighted to hear that you enjoyed your experience with us, your satisfaction is our priority, and your feedback motivates us to continue to offer the best possible service. See you soon on our website!
F
François H.
Rating: 1 out of 5
following a purchase from 18/06/2024
My order cannot be found at Intermarché Dol de Bretagne! DPD can't seem to locate my parcel.
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Response from Nanny Care
Hello Sir, Could you please contact us directly on 05 56 78 78 08 with your order number so that we can make the necessary arrangements with the carrier? Thank you in advance. Nanny Care customer service
L
Laurence R.
Rating: 5 out of 5
following a purchase from 27/06/2024
Very well done, simple and efficient
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Response from Nanny Care
Thank you so much for your positive feedback! We are delighted to hear that you enjoyed your experience with us, your satisfaction is our priority, and your feedback motivates us to continue to offer the best possible service. See you soon on our website!
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Julien H.
Rating: 5 out of 5
following a purchase from 21/06/2024
Reliable
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Response from Nanny Care
Thank you so much for your positive feedback! We are delighted to hear that you enjoyed your experience with us, your satisfaction is our priority, and your feedback motivates us to continue to offer the best possible service. See you soon on our website!
G
Gwendoline D.
Rating: 5 out of 5
following a purchase from 19/06/2024
Quality products
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Response from Nanny Care
Thank you so much for your positive feedback! We are delighted to hear that you enjoyed your experience with us, your satisfaction is our priority, and your feedback motivates us to continue to offer the best possible service. See you soon on our website!
J
Joy R.
Rating: 5 out of 5
following a purchase from 16/06/2024
Order quickly received
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Response from Nanny Care
Thank you so much for your positive feedback! We are delighted to hear that you enjoyed your experience with us, your satisfaction is our priority, and your feedback motivates us to continue to offer the best possible service. See you soon on our website!
M
Magali E.
Rating: 5 out of 5
following a purchase from 06/06/2024
Very good
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Response from Nanny Care
Thank you so much for your positive feedback! We are delighted to hear that you enjoyed your experience with us, your satisfaction is our priority, and your feedback motivates us to continue to offer the best possible service. See you soon on our website!
S
Sandrine L.
Rating: 4 out of 5
following a purchase from 31/05/2024
Comprehensive site, well explained products. The only downside was that after ordering the package could not be tracked (maybe because I'm in Switzerland and not in France). Otherwise top
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Response from Nanny Care
Thank you so much for your positive feedback! We are delighted to know that you enjoyed your experience with us, your satisfaction is our priority, and your feedback motivates us to continue to offer the best possible service. Concerning the tracking of your parcel, you should have received an email with the tracking number and have the possibility to follow the delivery. Please note that our customer service remains at your disposal from Monday to Friday from 9am to 5pm. See you soon on our website!
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Lea J.
Rating: 5 out of 5
following a purchase from 09/06/2024
Indispensable and very reassuring! I recommend you 1000%.
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Response from Nanny Care
Thank you so much for your positive feedback! We are delighted to hear that you enjoyed your experience with us, your satisfaction is our priority, and your feedback motivates us to continue to offer the best possible service. See you soon on our website!
S
Samantha M.
Rating: 5 out of 5
following a purchase from 30/05/2024
Order received very quickly.
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Response from Nanny Care
Thank you so much for your positive feedback! We are delighted to hear that you enjoyed your experience with us, your satisfaction is our priority, and your feedback motivates us to continue to offer the best possible service. See you soon on our website!
B
Brigitte B.
Rating: 5 out of 5
following a purchase from 29/05/2024
Product availability and speed of delivery
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Response from Nanny Care
Thank you so much for your positive feedback! We are delighted to hear that you enjoyed your experience with us, your satisfaction is our priority, and your feedback motivates us to continue to offer the best possible service. See you soon on our website!
C
Christiane O.
Rating: 4 out of 5
following a purchase from 24/05/2024
It's a birth gift sent directly to those concerned
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Response from Nanny Care
Thank you very much for your positive feedback! See you soon on our site!
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Annie C.
Rating: 4 out of 5
following a purchase from 31/05/2024
NOT YET IN USE, BUT A SAFETY FEATURE FOR THE BABY
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Response from Nanny Care
Thank you very much for your positive feedback! We look forward to hearing from you. See you soon on our site!
C
Christine B.
Rating: 5 out of 5
following a purchase from 22/05/2024
Very good information on the products and their use. Fast delivery.
Translated reviews
Response from Nanny Care
Thank you so much for your positive feedback! We are delighted to hear that you enjoyed your experience with us, your satisfaction is our priority, and your feedback motivates us to continue to offer the best possible service. See you soon on our website!
J
Johanie D.
Rating: 5 out of 5
following a purchase from 01/06/2024
Excellent, reassuring product.
Easy to install.
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Response from Nanny Care
Thank you so much for your positive feedback! We are delighted to hear that you enjoyed your experience with us, your satisfaction is our priority, and your feedback motivates us to continue to offer the best possible service. See you soon on our website!
M
Margaux G.
Rating: 5 out of 5
following a purchase from 21/05/2024
Very good
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Response from Nanny Care
Thank you so much for your positive feedback! We are delighted to hear that you enjoyed your experience with us, your satisfaction is our priority, and your feedback motivates us to continue offering the best possible service. See you soon on our website!
A
Aljuamary G.
Rating: 5 out of 5
following a purchase from 31/05/2024
Todavia no lo he usado pero ha simple vista parece bn
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Response from Nanny Care
Thank you so much for your positive feedback! We are delighted to hear that you enjoyed your experience with us, your satisfaction is our priority, and your feedback motivates us to continue to offer the best possible service. See you soon on our website!
S
Sandra P.
Rating: 5 out of 5
following a purchase from 30/05/2024
Easy navigation
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Response from Nanny Care
Thank you so much for your positive feedback! We are delighted to hear that you enjoyed your experience with us, your satisfaction is our priority, and your feedback motivates us to continue to offer the best possible service. See you soon on our website!
M
Maude L.
Rating: 5 out of 5
following a purchase from 19/05/2024
Order received promptly
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Response from Nanny Care
Thank you so much for your positive feedback! We are delighted to hear that you enjoyed your experience with us, your satisfaction is our priority, and your feedback motivates us to continue to offer the best possible service. See you soon on our website!
D
Diane O.
Rating: 5 out of 5
following a purchase from 30/05/2024
Clear, sharp and precise. Fast, efficient delivery... unheard of.
Translated reviews
Response from Nanny Care
Thank you so much for your positive feedback! We are delighted to hear that you enjoyed your experience with us, your satisfaction is our priority, and your feedback motivates us to continue to offer the best possible service. See you soon on our website!
A
Amelie M.
Rating: 4 out of 5
following a purchase from 26/05/2024
Order processed and shipped quickly
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Response from Nanny Care
Thank you so much for your positive feedback! We are delighted to hear that you enjoyed your experience with us, your satisfaction is our priority, and your feedback motivates us to continue to offer the best possible service. See you soon on our website!
K
Kandée S.
Rating: 5 out of 5
following a purchase from 14/05/2024
I was pleasantly surprised by the extremely fast delivery time! The quality of the article is also very good. I placed my order on the basis of the positive reviews, so I'm recommending this site to others!
Translated reviews
Response from Nanny Care
Thank you so much for your positive feedback! We are delighted to hear that you enjoyed your experience with us, your satisfaction is our priority, and your feedback motivates us to continue to offer the best possible service. See you soon on our website!
C
Corinne T.
Rating: 5 out of 5
following a purchase from 20/05/2024
Fast and efficient Bravo
Translated reviews
Response from Nanny Care
Thank you so much for your positive feedback! We are delighted to hear that you enjoyed your experience with us, your satisfaction is our priority, and your feedback motivates us to continue to offer the best possible service. See you soon on our website!
M
Marjorie D.
Rating: 5 out of 5
following a purchase from 10/05/2024
Very satisfied
Translated reviews
Response from Nanny Care
Thank you so much for your positive feedback! We are delighted to hear that you enjoyed your experience with us, your satisfaction is our priority, and your feedback motivates us to continue to offer the best possible service. See you soon on our website!
Y
Yael I.
Rating: 5 out of 5
following a purchase from 01/05/2024
I went through the website, which was clear. I didn't need customer service.
Translated reviews
Response from Nanny Care
Thank you so much for your positive feedback! We are delighted to hear that you enjoyed your experience with us, your satisfaction is our priority, and your feedback motivates us to continue to offer the best possible service. See you soon on our website!
M
Marie-Anne E.
Rating: 4 out of 5
following a purchase from 13/05/2024
At the time of payment I did not find the delivery address of the future parents so I had it delivered to my home.
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Response from Nanny Care
Thank you very much for your positive feedback! See you soon on our site!
C
Chloe W.
Rating: 5 out of 5
following a purchase from 13/05/2024
We're about to welcome our third child and this is the third time we've ordered the "nanny care essentiel" mattress. Time between ordering on the website and receiving the parcel: 48h! Impeccable service, we recommend!
Translated reviews
Response from Nanny Care
Thank you so much for your positive feedback! We are delighted to hear that you enjoyed your experience with us, your satisfaction is our priority, and your feedback motivates us to continue to offer the best possible service. See you soon on our website!
M
Marine P.
Rating: 5 out of 5
following a purchase from 29/04/2024
Very well done
Translated reviews
Response from Nanny Care
Thank you so much for your positive feedback! We are delighted to hear that you enjoyed your experience with us, your satisfaction is our priority, and your feedback motivates us to continue to offer the best possible service. See you soon on our website!
E
Emma T.
Rating: 4 out of 5
following a purchase from 01/05/2024
Mother of a little boy, it saves my nights!
Translated reviews
Response from Nanny Care
Thank you so much for your positive feedback! We are delighted to hear that you enjoyed your experience with us, your satisfaction is our priority, and your feedback motivates us to continue to offer the best possible service. See you soon on our website!
A
Areski D.
Rating: 4 out of 5
following a purchase from 08/05/2024
Rapid response
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Response from Nanny Care
Thank you so much for your positive feedback! We are delighted to hear that you enjoyed your experience with us, your satisfaction is our priority, and your feedback motivates us to continue to offer the best possible service. See you soon on our website!
E
Elodie T.
Rating: 4 out of 5
following a purchase from 05/05/2024
Smooth navigation
Translated reviews
Response from Nanny Care
Thank you so much for your positive feedback! We are delighted to hear that you enjoyed your experience with us, your satisfaction is our priority, and your feedback motivates us to continue to offer the best possible service. See you soon on our website!
M
Martine A.
Rating: 4 out of 5
following a purchase from 28/04/2024
Site easy to order for me which is not the habit on the other hand the provider that I had chosen not that my first parcel never arrived the service after sale very reactive my returned my order
Translated reviews
Response from Nanny Care
Thank you so much for your positive feedback! We are delighted to hear that you enjoyed your experience with us, your satisfaction is our priority, and your feedback motivates us to continue to offer the best possible service. See you soon on our website!
M
Marine G.
Rating: 5 out of 5
following a purchase from 29/04/2024
Correct
Translated reviews
Response from Nanny Care
Thank you so much for your positive feedback! We are delighted to hear that you enjoyed your experience with us, your satisfaction is our priority, and your feedback motivates us to continue to offer the best possible service. See you soon on our website!
F
Frédérique T.
Rating: 5 out of 5
following a purchase from 07/04/2024
Quick and easy transaction.
Translated reviews
Response from Nanny Care
Thank you so much for your positive feedback! We are delighted to hear that you enjoyed your experience with us, your satisfaction is our priority, and your feedback motivates us to continue offering the best possible service. See you soon on our website!
H
Honorine S.
Rating: 2 out of 5
following a purchase from 15/04/2024
I took the Lot with the camera and frankly I am very disappointed with the camera it has a very poor quality and makes noise frankly for the price I am very disappointed.
Translated reviews
Response from Nanny Care
Hello Honorine, You have a 30-day right of withdrawal if you are not satisfied with the camera. You can send us an email at [email protected]. We will proceed to the refund of the camera after reception of the product. Sincerely, The customer team
V
Virginie W.
Rating: 5 out of 5
following a purchase from 02/04/2024
Very satisfied with my purchase, less stress
Translated reviews
Response from Nanny Care
Thank you so much for your positive feedback! We are delighted to hear that you enjoyed your experience with us, your satisfaction is our priority, and your feedback motivates us to continue to offer the best possible service. See you soon on our website!
M
Morgane M.
Rating: 1 out of 5
following a purchase from 26/03/2024
Delivery took 15 days.
Although I had chosen 24/48h delivery ... the delivery company is not trustworthy. Several calls and no solution found. Parcel stuck in their warehouse. Mail sent to nanny-care .com but no solution found either. I do not recommend this site. Next time I'll use Amazon.
Translated reviews
Response from Nanny Care
Hello Morgane, We're really sorry for you. 99% of our parcels arrive within 24h/48h. Occasionally, there may be a transport problem. Sincerely, Customer service
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