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D
Rating: 5 out of 5
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Customer reviews of Nauticmar
Trust Attestation
9,4
/10
Overall rating: 9,4 out of 10
Based on 426 published reviews
Summary of reviews
Nauticmar consistently delivers fast shipping and careful packaging, with several reviews noting rapid delivery across borders and well-packaged kayaks and accessories. Customers highlight responsive, attentive support via WhatsApp and phone, plus clear communication and helpful technical guidance such as assembly videos and setup tips. The product quality is repeatedly praised, with many items arriving as shown in catalogs and described in terms of durability and value, and multiple customers report reliable performance and satisfaction with their purchases. Overall, the store is regarded as professional, trustworthy, and focused on customer satisfaction, with strong praise for staff like Luis and the team.
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J
Rating: 5 out of 5
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P
Rating: 4 out of 5
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K
Rating: 5 out of 5
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M
Rating: 5 out of 5
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D
Rating: 4 out of 5
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L
Rating: 4 out of 5
Everything is fine, thank you very much
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C
Rating: 5 out of 5
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J
Rating: 1 out of 5
The seller never responds to emails. Six days after placing the order, nothing had happened, then I was informed that only half of the order would be shipped because the other part was not available. Why was I not informed of this before shipping? I do not agree with this, because the size does not fit me well and, still, I have to pay the return cost. The money, even for the part of the order that was not even delivered, is still being held to this day. I recommend not trusting this seller!
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Y
Rating: 5 out of 5
Very very good coooool
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P
Rating: 5 out of 5
In the end, everything is fine
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C
Rating: 5 out of 5
everything perfect, very fast service and accurate information
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J
Rating: 5 out of 5
Very fast, the product seems very good to me.
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J
Rating: 4 out of 5
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J
Rating: 5 out of 5
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J
Rating: 4 out of 5
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C
Rating: 5 out of 5
Perfect Luis & Aitor from Nauticmar are true professionals, competent and trustworthy. Highly recommended for the purchase of this fishing kayak ??????
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C
Rating: 5 out of 5
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C
Rating: 5 out of 5
Top customer service via WhatsApp, and super fast shipping. Everything is great, I recommend it to ??
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Response from Nauticmar
Thank you for your review, we try to make everything go well, enjoy your product a lot. Best regards
C
Rating: 5 out of 5
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C
Rating: 5 out of 5
The treatment and how professional they are, without a doubt the best water sports store I have found in Alicante, recommended 200%
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C
Rating: 5 out of 5
Everything is fine, I like it a lot
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Response from Nauticmar
Thank you very much! Here we are for whatever you need ??
C
Rating: 5 out of 5
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Response from Nauticmar
Thank you very much for your feedback, it motivates us to continue providing the best service! ?????
C
Rating: 5 out of 5
Fast, good attention and everything correct.
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Response from Nauticmar
This is how we like to work, thank you very much! ?????
C
Rating: 5 out of 5
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Response from Nauticmar
Thank you very much for your feedback, it motivates us to improve! ?????
C
Rating: 5 out of 5
I received the ordered products on time, of good quality and they informed me of the delivery in advance.
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Response from Nauticmar
Thank you very much for your feedback, this is how we like to work! We know you are going to enjoy kayaking, here we are!?????
C
Rating: 5 out of 5
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Response from Nauticmar
Thank you very much for your feedback, it motivates us to improve our service!! ?????
C
Rating: 5 out of 5
I thank you for the professionalism, kindness, dedication and trust for the quick response and solution to a doubt I had, and for the purchase made finally. Thank you very much to Han (I don't know if I spelled your name correctly, I apologize if I didn't write it well). Thank you very much ????. Thank you very much also to the whole team.
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Response from Nauticmar
Thank you very much for your feedback! The whole team is excited about your feedback! It has been a real pleasure, we are here for whatever you need! ?????
C
Rating: 5 out of 5
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Response from Nauticmar
Thank you very much for your feedback, we know you are going to enjoy your purchase! ?????
C
Rating: 5 out of 5
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Response from Nauticmar
Thank you very much for your feedback, it motivates us to provide you with the best service!
C
Rating: 4 out of 5
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Response from Nauticmar
Thank you for your rating! If you can tell us how we can improve to earn that missing star, don't hesitate to contact us!!
C
Rating: 5 out of 5
Customer service. After the order. Kayak ordered on 28/05/2024 debited on 29/05/2024 and then no news. Waiting for a new email to have a shipping date. Best regards
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Response from Nauticmar
Hello and thank you for your comment, your kayak is on its way to our warehouse but as long as I don't have an arrival date, I didn't want to inform you, thank you for your understanding.
C
Rating: 5 out of 5
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Response from Nauticmar
Thank you very much for your feedback, it motivates us to provide you with the best service! ?????
C
Rating: 5 out of 5
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Response from Nauticmar
Thank you very much for your feedback, it motivates us to improve our service! ?????
C
Rating: 5 out of 5
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Response from Nauticmar
Thank you very much for your feedback, it motivates us to improve! ?????
C
Rating: 5 out of 5
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Response from Nauticmar
Thank you very much for your feedback, it motivates us to improve!
C
Rating: 5 out of 5
Wonderful treatment and service.
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Response from Nauticmar
Thank you very much for your feedback! Our focus is always on giving you the best shopping experience!
C
Rating: 5 out of 5
Sale of quality products, good treatment and commitment to customer satisfaction.
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Response from Nauticmar
Thank you very much for your feedback, this is how we like to work! We hope you enjoy your purchase ?????
C
Rating: 5 out of 5
A serious company very focused on customer satisfaction. This is my third purchase of bulky products and I will definitely repeat with them.
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Response from Nauticmar
Thank you very much for your feedback! Our focus is always on giving you the best possible experience, we love to see that you are coming back with us!
C
Rating: 5 out of 5
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Response from Nauticmar
Thank you very much for your feedback, it motivates us to improve!!