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A
Rating: 5 out of 5
Good choice, fast delivery
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Customer reviews of Nippon & co
Trust Attestation
9,6
/10
Overall rating: 9,6 out of 10
Based on 1 202 published reviews
Summary of reviews
Nippon & Co consistently delivers on reliable, fast service with careful packaging and products that match descriptions. Customers note quick delivery, secure wrapping, and items arriving in excellent condition, including delicate pieces like earrings, yukata, and kokeshi dolls. The store earns praise for professional service, helpful responsiveness, and strong value, with repeat customers expressing ongoing satisfaction and willingness to return. Overall, the shopping experience is described as smooth, dependable, and satisfying across a range of items.
All reviews
P
Rating: 2 out of 5
If the item arrives with a manufacturing defect, the after-sales service considers that this is linked to the handcrafted nature of the object. The customer is responsible for return shipping costs. The positioning in customer relations is aggressive and in bad faith. I'd like to point out that I've been a regular customer for several years, and that I found the delivery times and product quality very satisfactory. My experience with customer service has been very negative and the bad faith, in addition to the poor reception of customer service has broken the trust I had in this provider. One item arrived with a defect, lacking paint around the edge of the plate. This was in no way a hazard related to the handcrafted nature of the product, unless you accept that a partially painted wall is related to the handcrafted nature of the product. Despite convincing photos, the after-sales service denies the problem, blaming the artisanal aspect. The current manager is riding the wave of positive comments, but these should change soon, as I'm sure I'm not the only one paying the price for this policy.
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A
Rating: 5 out of 5
Fast and careful shipping, product as described, perfect!
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A
Rating: 5 out of 5
Product and delivery as advertised
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A
Rating: 5 out of 5
fast shipping, quality merchandise
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C
Rating: 5 out of 5
Fast and timely delivery - my beautiful gift arrived in time to find its place under the tree!
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A
Rating: 5 out of 5
Perfect
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A
Rating: 5 out of 5
Fast delivery despite Christmas period
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A
Rating: 5 out of 5
FAST SHIPPING ++ Quality packaging, true to description
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A
Rating: 5 out of 5
I recommend +++ The after-sales service dealt with my delivery problem very quickly. The products are great.
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A
Rating: 5 out of 5
The speed of the order and the fact that the item ordered is made in Japan.
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A
Rating: 5 out of 5
Fast order processing and on-time delivery
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A
Rating: 5 out of 5
Fast shipping and careful packaging
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J
Rating: 5 out of 5
Japanese high standards remove all worries about the goods I expect to receive. Some items are expensive but I always discover why when I hold them in my hands. Good colours, weights, designs etc. Thank you for speedy delivery, Jane
A
Rating: 5 out of 5
Order arrived very quickly and perfectly packaged, great.
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A
Rating: 5 out of 5
Themed boxes are a great idea. The contents are varied and can suit both teenagers and adults. The parcel arrived very quickly and the shipment was very well protected.
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A
Rating: 5 out of 5
Fast delivery, quality products as per description and photos.
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A
Rating: 5 out of 5
Product availability, fast shipping/delivery. And quality product. Very good
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A
Rating: 5 out of 5
Very fast delivery this Christmas! Beautiful ramen bowls and more
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A
Rating: 5 out of 5
The quality of the items seems good, but the prices are high!
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A
Rating: 5 out of 5
RAS trusted site.fast shipping
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