Orders from Palais du Rosaire consistently reflect excellent product quality, with many customers noting that items received match the descriptions and photos provided on the site. The delivery service is highlighted for its speed, with numerous mentions of packages arriving quickly and in pristine condition, often within 24 hours. Customers appreciate the thoughtful touches included with their orders, such as surprise gifts or personalized notes, which enhance their overall shopping experience.
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Anna D.
Rating: 1 out of 5
following a purchase from 26/01/2022
I recently bought a stacked crib which was on display at the shop window at the Palais du Rosaire in Lourdes for over a 100, together with various other items. When I unpacked the item to display it over Christmas, I realized that it was missing some components. A quick search on the internet confirmed my concerns. Nothing was mentioned at the time of purchase, the service was very cordial, and there was no reason for me to suspect any wrongdoing. My requests for a resolution have, thus far, led only to a response from Palais du Rosaire that my request was being looked into.
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Response from Palais du Rosaire
Hello, I am sorry to read your message. It is probably an error on the part of one of our staff members in one of our shops at the Sanctuary of Lourdes. You should have contacted us by phone or e-mail. The customer service of our website would have solved the problem. -- -- FR -- -- Hello, I'm sorry to read your message. It's probably an error on the part of one of our staff in one of our stores at the Sanctuary of Lourdes. You should have contacted us by phone or e-mail. The customer service department on our website would have solved the problem. --
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/01/2022
Just received my order. I couldn't be more happier. Fast delivery and amazing products. Also,I appreciated the touch of love within the parcelMay God and Our Holy Mary bless you all!!??????????
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Stéphanie C.
Rating: 5 out of 5
following a purchase from 24/01/2022
Parcel received,order very well packed for the fragile products,fast delivery,and thank you for the gifts received inside my parcel,1st order that I make,I will place another order,it is on ????
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Patricia
Rating: 5 out of 5
following a purchase from 17/01/2022
Satisfied good product
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/01/2022
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 17/01/2022
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Patrick M.
Rating: 5 out of 5
following a purchase from 15/01/2022
Products as described.Attractive prices.Fast delivery.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/01/2022
Fast, very well packaged and beautiful item. Very satisfied.
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Jennifer R.
Rating: 5 out of 5
following a purchase from 15/01/2022
Fine. Thank you very much.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 15/01/2022
Friendly and professional staff. Thank you very much.
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Bruna R.
Rating: 5 out of 5
following a purchase from 15/01/2022
Ottimo prodotto, consegna veloce.
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Sandra
Rating: 5 out of 5
following a purchase from 14/01/2022
Products are in order and shipping is very fast. I am very satisfied. Thank you
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Diego E.
Rating: 5 out of 5
following a purchase from 14/01/2022
Tutto perfetto e ricevuto nel tempo previsto. Grazie
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Giorgio T.
Rating: 5 out of 5
following a purchase from 14/01/2022
Massima professionalità unita ad una corrispondenza favolosa, complimenti vivissimi! Certamente mi annovero tra i Vostri clienti.
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Beatrix E.
Rating: 5 out of 5
following a purchase from 13/01/2022
Hello,Thank you for the quality and speed of your shipment.B. ÉTIENNE
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Amandine F.
Rating: 1 out of 5
following a purchase from 13/01/2022
2 of the 4 candles were broken. I'm talking about the plastic or inside is the candle. So being broken I had to throw them away!
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Response from Palais du Rosaire
Hello Madam, Please be aware that this is beyond our control, and that the carrier is responsible for this breakage. The products sent were in conformity. What's more, if you had contacted us and sent us the photos justifying the breakage, we would have sent the broken candles back to your home address the very next day, or we would have refunded your money. Please contact us at [email protected] or +33 05 62 92 25 00 . Thanking you for your understanding, Palais du Rosaire Customer Service
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Reutenauer S.
Rating: 5 out of 5
following a purchase from 13/01/2022
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Reutenauer S.
Rating: 5 out of 5
following a purchase from 13/01/2022
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 13/01/2022
HelloI have received my parcel well packed I am happy thank you Cordially
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/01/2022
I'm delighted with my order, but the case that protected the engraved stone was completely broken. On the other hand, a big thank you for the little gift.
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Francois D.
Rating: 5 out of 5
following a purchase from 12/01/2022
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Francois D.
Rating: 5 out of 5
following a purchase from 12/01/2022
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Bérénice H.
Rating: 5 out of 5
following a purchase from 12/01/2022
Perfect, compliant product
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 12/01/2022
Happy with my order. Received safe and sound and quick service.Thanks. Suzanne Tabone
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Milena F.
Rating: 5 out of 5
following a purchase from 11/01/2022
Very good. Je suis entusiaste. Thank you very much; Milena
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Michèle R.
Rating: 5 out of 5
following a purchase from 11/01/2022
I have nothing to add Thank you
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Frédéric T.
Rating: 4 out of 5
following a purchase from 10/01/2022
Beware of the quality of incense sticks. I've had sticks from China that were of equal quality.
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Laurent G.
Rating: 5 out of 5
following a purchase from 10/01/2022
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Laurent G.
Rating: 5 out of 5
following a purchase from 10/01/2022
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Annie P.
Rating: 5 out of 5
following a purchase from 10/01/2022
I ordered several items and was very pleased with my order. I also received a small gift in my order.
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M. E.
Rating: 5 out of 5
following a purchase from 10/01/2022
Responsive and attentive. Fast and careful delivery. Excellent advice.
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Augustine O.
Rating: 5 out of 5
following a purchase from 10/01/2022
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Augustine O.
Rating: 5 out of 5
following a purchase from 10/01/2022
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 10/01/2022
Excellent site with sought-after items. Wonderful customer service. Listening to people in difficulty
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Isabelle
Rating: 4 out of 5
following a purchase from 09/01/2022
Nice quality candle but I would have liked the prayer to be written on it.
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Stephanie V.
Rating: 5 out of 5
following a purchase from 09/01/2022
Very good. The deliveries always go well and the products are of good quality. I also like the small promotions offered from time to time. Good experience
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Nathalie D.
Rating: 5 out of 5
following a purchase from 09/01/2022
Order received very quickly and after nai that the responses to emails. Thank you for the heavy medal cards which touched me a lot. Very attentive, thank you again for everything.
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V. M.
Rating: 5 out of 5
following a purchase from 09/01/2022
Fast shipping and as expected
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 09/01/2022
I am happy with my purchase and the delivery is fast.
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Nadine L.
Rating: 5 out of 5
following a purchase from 09/01/2022
Hello, I placed 2 orders on your site and was very satisfied with the delivery time, the quality of my products and especially the thoughtfulness with the little gift. Thank you very much ?? ??????
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Carole B.
Rating: 5 out of 5
following a purchase from 09/01/2022
The parcel is always well prepared and always accompanied by a nice little note. I highly recommend this site.
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David C.
Rating: 5 out of 5
following a purchase from 08/01/2022
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David C.
Rating: 5 out of 5
following a purchase from 08/01/2022
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Cyrille B.
Rating: 5 out of 5
following a purchase from 08/01/2022
very satisfied
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Frederique T.
Rating: 5 out of 5
following a purchase from 08/01/2022
Very good experience, delighted with my purchase, I would order again as soon as the opportunity arises. Thank you for the speed of delivery.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 07/01/2022
I don't know the Palais du Rosaire but I have a very good impression of this house!
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