The online store offers high-quality pergolas that many customers find easy to assemble, thanks to clear instructions and well-organized packaging. Customers frequently express their satisfaction with the materials used, noting that the pergolas are both aesthetically pleasing and robust, enhancing their outdoor spaces. Delivery is often highlighted as timely, with many stating that they received their orders quickly despite some occasional delays.
All reviews
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Claude K.
Rating: 5 out of 5
following a purchase from 09/08/2025
Very good value for money. Customer service very responsive and very professional.
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Response from Pergola Ombrea
Hello Claude,
We sincerely thank you for your flattering review and are delighted to learn that you are satisfied with the quality of our products as well as our after-sales service. Your satisfaction is our priority, and we are committed to continuing to provide you with the best possible service.
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Carole R.
Rating: 5 out of 5
following a purchase from 02/12/2025
Very satisfied
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Response from Pergola Ombrea
Dear Carole,
We sincerely thank you for your positive review and your rating of 5/5. We are delighted to hear that you are very satisfied with your experience with Pergola Ombragée. Your satisfaction is our priority, and we hope to see you again soon!
Best regards,
The Pergola Ombragée team.
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Francis C.
Rating: 5 out of 5
following a purchase from 19/07/2025
Everything went well, from the order to the delivery. The pergola is of very good quality. I recommend this product
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Response from Pergola Ombrea
Hello Francis,
Thank you very much for your flattering review and your rating of 5/5! We are delighted to hear that you are satisfied with your experience, from ordering to delivery, as well as the quality of the pergola. Your recommendation touches us and motivates us to continue offering the best.
Best regards,
The Ombréa team
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Louis-Jean G.
Rating: 5 out of 5
following a purchase from 12/06/2025
We appreciate the quality of this very good product which gives us a lot of pleasure and extends the time we can spend on our terrace
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Response from Pergola Ombrea
We sincerely thank you for your flattering feedback, Louis-Jean. We are delighted to learn that our Ombréa pergola enhances your moments on your terrace and brings you satisfaction. Your opinion encourages us to continue offering quality products.
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Steeve L.
Rating: 2 out of 5
following a purchase from 22/09/2025
The product itself is fine, but in terms of transport, one of the profiles was damaged during transport.
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sylvie M.
Rating: 5 out of 5
following a purchase from 22/10/2025
Great product
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Response from Pergola Ombrea
Dear Sylvie,
We sincerely thank you for your flattering review and your perfect score of 5/5. We are delighted that our Ombréa pergola met your expectations. Your satisfaction is our priority, and we hope you will fully enjoy your new setup. Please do not hesitate to reach out to us for any questions or future needs.
Best regards,
The Ombréa team
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LAURENT D.
Rating: 3 out of 5
following a purchase from 26/06/2025
The pergola is perfect but I never received an invoice!
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Response from Pergola Ombrea
Hello Laurent,
Thank you for your review and for your positive comments about our pergola. We are sorry to hear that you have not received your invoice. We will make sure to resolve this issue quickly. Please feel free to contact us directly for any further assistance.
Best regards,
The Ombréa team
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Olivier S.
Rating: 3 out of 5
following a purchase from 27/07/2025
Catastrophic delivery service, in case for my delivery! After-sales service is top-notch, first problem resolved quickly without issues!
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Response from Pergola Ombrea
Hello,
Thank you for your feedback.
We are sorry to hear that the delivery did not meet your expectations, but we are pleased to see that our after-sales service was able to respond effectively to your initial problem.
We are in constant discussion and improvement with our carriers to optimize the quality of delivery.
Your satisfaction remains our priority and we are at your disposal if needed.
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Gérard M.
Rating: 5 out of 5
following a purchase from 09/06/2025
always responsive to problems, thank you again for your professionalism
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Response from Pergola Ombrea
We sincerely thank you for your flattering review, Gérard. Your satisfaction is our priority and we are delighted to have been able to meet your expectations with professionalism. Do not hesitate to contact us again, we remain at your disposal!
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Patrick C.
Rating: 1 out of 5
following a purchase from 25/09/2025
Very good product but the package preparation service is terrible and the customer service is catastrophic. I would not recommend, and this has already been done, your company to my acquaintances.
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Response from Pergola Ombrea
Hello,
Thank you for taking the time to share your feedback.
We are sorry for not meeting your expectations. This is not the level of service we wish to provide.
Our after-sales service works proactively to handle requests quickly and find suitable solutions, and the majority of our customers leave satisfied with the exchanges and solutions provided.
Unfortunately, mistakes can happen, but we always do our best to correct them as soon as possible.
We would be sincerely pleased to discuss with you to better understand your situation and find a suitable solution.
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Mickael H.
Rating: 1 out of 5
following a purchase from 02/05/2025
Very satisfied with the merchandise, however very dissatisfied with the delivery times and delivery conditions. We ordered the pergola in May 2025 for a site delivery in June. In the end, we received the delivery in October, with completely damaged packages, so return. Final and total delivery in November 2025.
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Bruno G.
Rating: 5 out of 5
following a purchase from 31/07/2025
Excellent product. Very satisfied with the delivery time and the quality of the pergola and the blinds. Clear instructions, assembles without any problems. I recommend OMBREA
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Response from Pergola Ombrea
Hello Bruno,
Thank you very much for your flattering review! We are delighted to hear that you are satisfied with your pergola and the awnings, as well as the clarity of the instructions. Your recommendation particularly touches us. See you soon at Ombréa!
Best regards,
The Ombréa team
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Thierry M.
Rating: 5 out of 5
following a purchase from 14/01/2026
Top pergola! Easy to assemble and of very good quality. A problem with one slat but it was resolved very quickly by their customer service. I highly recommend this company.
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Response from Pergola Ombrea
Hello Thierry,
We sincerely thank you for your flattering review and are delighted to learn that you are satisfied with the quality of our pergola as well as the efficiency of our after-sales service. Your recommendation touches us and motivates us to continue providing quality service. We look forward to serving you again!
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Christophe B.
Rating: 3 out of 5
following a purchase from 21/06/2025
I am very satisfied with this pergola which perfectly meets my expectations, but I was very disappointed to find that about ten slats were scratched upon opening the packages.
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Manuel A.
Rating: 5 out of 5
following a purchase from 01/09/2025
Very happy with my purchase, pergola at Andrea
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Response from Pergola Ombrea
Hello Manuel,
We sincerely thank you for your positive feedback and are delighted to hear that you are very satisfied with your Ombréa pergola. Your satisfaction is our priority and we hope it will enhance your outdoor spaces for many years to come. Please do not hesitate to reach out to us if you have any questions or other needs.
Best regards,
The Ombréa team
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Margarida V.
Rating: 5 out of 5
following a purchase from 28/07/2025
Excellent product. We are very satisfied. Precise assembly instructions. Attentive service (for an exchange, for example). Delivery time respected. I recommend this product.
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Response from Pergola Ombrea
Madam Margarida, we sincerely thank you for your flattering review regarding our site "Pergola Ombréa". We are delighted to learn that you are satisfied with your product and our service. Your recommendation particularly touches us and motivates us to continue offering impeccable quality.
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Fabrice C.
Rating: 5 out of 5
following a purchase from 01/10/2025
very good quality/price, very sturdy packaging and assembly instructions and numbering of packages perfect. An 8-year-old child can find the pieces without any problem.
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Response from Pergola Ombrea
We sincerely thank you for your flattering review, Fabrice. We are delighted to learn that our quality/price ratio, as well as the clarity of the instructions, met your expectations. Your satisfaction is our priority, and we hope that your pergola will fully satisfy you.
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Georges B.
Rating: 5 out of 5
following a purchase from 08/01/2026
Too good
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Response from Pergola Ombrea
Hello Georges,
We sincerely thank you for your flattering review and your 5/5 rating. We are delighted that our site "Pergola Ombréa" pleased you and hope to continue satisfying you in your future projects.
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Jean-Luc M.
Rating: 5 out of 5
following a purchase from 04/08/2025
Great material. An unbeatable quality-price ratio. Top-notch customer service.
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Response from Pergola Ombrea
Hello Jean-Luc,
Thank you very much for your flattering review! We are delighted that our material and customer service met your expectations. Your satisfaction is our priority, and your feedback motivates us to continue offering the best.
See you soon!
The Ombréa team
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Constance L.
Rating: 5 out of 5
following a purchase from 21/07/2025
Product conforms, very responsive customer service (error on our part quickly fixed).
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Response from Pergola Ombrea
We sincerely thank you for your flattering review, Constance. We are delighted to learn that our product satisfies you and that our after-sales service was able to respond quickly to your needs. Your satisfaction is our priority, and we remain at your disposal for any other requests.
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Eva A.
Rating: 5 out of 5
following a purchase from 12/06/2025
Excellent products and impeccable customer service. Thank you for everything
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Response from Pergola Ombrea
Dear Eva,
We sincerely thank you for your glowing review and your perfect score of 5/5. We are delighted that our products and customer service have met your expectations. Your satisfaction is our priority, and your feedback motivates us to continue offering the best. We look forward to seeing you again soon on our site!
Best regards,
The Ombréa team
R
raoul G.
Rating: 1 out of 5
following a purchase from 23/09/2025
Since October 2025, Comintes has not provided me with the correct motor to activate the 6mX3m pergola. After 3 shipments of the system, I am waiting for the correct motor which should arrive in a month. I cannot reach a manager from this company by phone.
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Philippe L.
Rating: 5 out of 5
following a purchase from 08/08/2025
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Response from Pergola Ombrea
Hello Philippe,
Thank you very much for your positive feedback and your rating of 5/5! We are delighted that our site "Pergola Ombréa" pleases you. Please feel free to share your suggestions or comments to help us continue to improve.
Best regards,
The Ombréa team
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jean-marc H.
Rating: 5 out of 5
following a purchase from 26/01/2026
Very happy with the pergola and the after-sales service
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Response from Pergola Ombrea
Mr. Jean-Marc, we sincerely thank you for your review and your flattering comments regarding our pergola as well as our after-sales service. Your satisfaction is our priority, and we are delighted to have met your expectations. Do not hesitate to contact us for any questions or future needs.
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karine J.
Rating: 5 out of 5
following a purchase from 15/05/2025
I am very satisfied, very functional, a good product
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Response from Pergola Ombrea
Hello Karine,
We sincerely thank you for your flattering review and are delighted to hear that you are satisfied with the functionality of your Ombréa pergola. Your satisfaction is our priority, and we hope that your product will bring you many more hours of comfort.
Best regards,
The Ombréa team
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Didier E.
Rating: 5 out of 5
following a purchase from 04/02/2026
Good product, quality delivered quickly. I recommend.
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Response from Pergola Ombrea
Hello Didier,
We sincerely thank you for your flattering review and for the 5/5 rating you have given us. We are delighted to learn that our Ombréa pergola met your expectations in terms of quality and delivery speed. Your recommendation particularly touches us and motivates us to continue offering the best to our customers.
Best regards,
The Ombréa team
J
Jean Marie P.
Rating: 4 out of 5
following a purchase from 11/05/2025
Everything went well.
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Response from Pergola Ombrea
Hello Jean Marie,
Thank you for your feedback, and we are delighted to hear that your experience with Pergola Ombréa went well. Your satisfaction is our priority, and we hope to see you again soon for new projects. Please do not hesitate to contact us if you have any questions or future needs!
Best regards,
The Pergola Ombréa team
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Artem P.
Rating: 3 out of 5
following a purchase from 02/05/2025
The pergola was installed, but it wasn't working properly. It didn't close completely, despite having followed all the instructions. Now it has stopped working altogether. Apparently, there is some problem with the electronics.
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Salva G.
Rating: 5 out of 5
following a purchase from 18/05/2025
Good quality at a good price. Easy to assemble with 2 people.
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ROBERTO L.
Rating: 5 out of 5
following a purchase from 05/11/2025
Very good value for money. It is very well finished. It looks spectacular. In short, very happy with the purchase
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Miguel Angel C.
Rating: 4 out of 5
following a purchase from 26/12/2025
Very good product.
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Santiago E.
Rating: 1 out of 5
following a purchase from 13/05/2025
They took much longer to deliver than stipulated. The transport agency did not want to leave the packages at my house but at the door of the urbanization. The LEDs are very ugly and impossible to assemble once you have installed the pergola. Overall a bluff. I regret not spending a little more to have better quality and service.
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SARA D.
Rating: 5 out of 5
following a purchase from 24/04/2025
The pergola is a marvel. It works perfectly, it is just as it looks in the photos and aesthetically it is very beautiful. The delivery was delayed a few weeks longer than expected, but during that time the contact with customer service was good, Bastien is very kind and responds quickly and solved everything perfectly for me. For me, it is a highly recommended pergola.
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Irati I.
Rating: 1 out of 5
following a purchase from 03/11/2025
The pergola is very beautiful, robust and has an elegant design, but the design is poorly conceived and being attached to the wall of the house, water gets in. We had to seek help from an architect and engineer to solve the problem.
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Francisco B.
Rating: 5 out of 5
following a purchase from 12/09/2025
Good quality product. I bought a bioclimatic pergola of 4x6, it looks very good and seems robust. I have had it installed for a couple of months. I recommend it.
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Bernardo V.
Rating: 5 out of 5
following a purchase from 25/05/2025
Good purchase, happy with the final result of the pergola, the only thing I miss is being able to buy some spare parts.
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Ivan M.
Rating: 1 out of 5
following a purchase from 09/05/2025
Very good product. But the commercial attention in Spain is very bad. The shipment did not arrive, it was lost and they did not give me answers. I had to claim from carriers and find out what had happened for the salesperson to do something. Then the second shipment was quick and without problems, thanks that there were no more issues since the commercial attention in Spain is very bad. The product has good materials and good quality, that's for sure.
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Yvonne S.
Rating: 5 out of 5
following a purchase from 29/07/2025
high quality and beautiful; we are happy!
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Sylvain P.
Rating: 3 out of 5
following a purchase from 14/07/2025
No choice of delivery day, and time slot from 8am to 6pm, perfect for organizing with work. Product received damaged and we had to fight a bit to get a commercial gesture but they did it in the end, they also sent us a "paint" pen so that we could try to fix the issue ourselves.
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Response from Pergola Ombrea
Hello Sylvain,
Thank you for taking the time to share your experience with us. We are sorry to hear that the delivery and the condition of the product did not meet your expectations. Your feedback is valuable and will help us improve our service. However, we are pleased that we were able to offer you a commercial gesture. Please do not hesitate to contact us directly for any other concerns, we are here to listen to you.
Best regards,
The Pergola Ombréa team
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Claude K.
Rating: 5 out of 5
following a purchase from 10/08/2025
Top quality price ratio, I recommend
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Response from Pergola Ombrea
Hello Claude,
Thank you very much for your flattering comment and your 5/5 rating! We are delighted that our quality-price ratio has satisfied you. Your recommendation is greatly appreciated. Please do not hesitate to reach out to us if you need anything.
Best regards,
The Ombréa team
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