Pergola Ombrea is repeatedly praised for solid, well-made materials and a high-quality finish, with many reviewers noting easy assembly, clear numbering of screws and components, and kits that include extra parts. Customers highlight reliable, professional, and responsive service, from initial contact and order support to quick communication, timely delivery updates, and helpful after-sales assistance. The overall experience is described as straightforward and accurate to descriptions, with many reviews mentioning beautiful appearance, good value for money, and easy installation when following provided plans. Several reflections emphasize dependable delivery and well-packaged products, reinforcing a positive, consistent reliability and satisfaction with the purchase.
All reviews
B
Bruno C.
Rating: 5 out of 5
following a purchase from 21/11/2025
Company to recommend. Quick contact for orders and responsive after-sales service. Highly recommend!
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Response from Pergola Ombrea
Hello Bruno,
We sincerely thank you for your flattering review and your rating of 5/5. We are delighted to learn that you appreciated the speed of our service and the responsiveness of our after-sales service. Your satisfaction is our priority, and we hope to assist you again in your future projects.
Best regards,
The Pergola Ombréa team
B
Brigitte V.
Rating: 5 out of 5
following a purchase from 13/02/2026
Very beautiful pergola... quality materials... We do not regret our purchase
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Response from Pergola Ombrea
Dear Brigitte,
A big thank you for your flattering feedback! We are delighted to learn that you are satisfied with your pergola and the quality of the materials. Your satisfaction is our priority. Please do not hesitate to contact us if you need anything.
Best regards,
The Ombréa team
G
Gilbert L.
Rating: 5 out of 5
following a purchase from 16/02/2026
Quality material delivered on time, and ultra-efficient after-sales service. Well done.
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Response from Pergola Ombrea
Hello Gilbert,
We sincerely thank you for your positive feedback and your rating of 5/5. We are delighted to learn that you are satisfied with the quality of our material and our after-sales service. Your satisfaction is our priority, and your encouragement motivates us to continue offering the best to our customers. Please do not hesitate to reach out to us again for your future projects!
Best regards,
The Pergola Ombréa team
V
Valerie H.
Rating: 1 out of 5
following a purchase from 04/05/2025
Very disappointed with your site, the delivery was postponed week after week (4 weeks late!) then the transformer that does not work. Impossible to reach someone by phone, only by email and even then! Finally, they sent me another one, but it was for a 3mx3 pergola while mine is 3x6! I had to send a photo of the manual to prove that I needed a double transformer! And obviously all this took a very long time! So no, I will not recommend you and I will not advise your site! Especially, just pass your way!
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Response from Pergola Ombrea
Hello,
We are sincerely sorry for this experience and fully understand your disappointment given the various inconveniences encountered.
We apologize for the delivery delay as well as for the error regarding the transformer. This is not the level of service we wish to offer our customers.
Regarding our request for photos, it was not intended to question your word. Unfortunately, we are compelled to ask for proof in certain situations due to numerous attempts at fraud with this type of product. However, we understand that this may have been perceived as an additional constraint in your situation.
We would sincerely like to be able to discuss with you in order to find a satisfactory solution and ensure that you have a better image of our company. Please do not hesitate to contact our customer service again; we will be happy to do what is necessary to provide you with a positive outcome.
Once again, our apologies for this bad experience.
D
Djanfar B.
Rating: 2 out of 5
following a purchase from 27/06/2025
Overall, the pergola is aesthetically very successful and the final result is really qualitative. However, the overall experience was largely degraded by numerous problems encountered right from the assembly. I had to face several difficulties: missing parts upon delivery, defective/broken blind upon installation, as well as particularly long processing and resolution times from customer service. Today, after numerous exchanges and several mishaps, the pergola is finally installed and functional. Unfortunately, barely a year after the purchase, a new problem arises: the LED strips are already starting to show defects. Some areas no longer display colors correctly, which is particularly disappointing given the price and positioning of the product. I have opened a customer service claim and am currently waiting for a response. In summary: a beautiful product on paper and visually successful, but reliability and after-sales experience, at this stage, are not at the expected level. Overall disappointed with the experience.
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Response from Pergola Ombrea
Hello,
Thank you for taking the time to share your feedback. We are delighted to learn that you appreciate the aesthetics and finish of your pergola, but we sincerely regret that your experience has been marred by the various incidents encountered.
Customer satisfaction and the quality of our after-sales service are priorities for us. We actually receive numerous positive feedback on our support, and we do everything possible to provide appropriate solutions when difficulties arise.
We will do what is necessary to provide you with a solution as soon as possible. Our goal is for you to fully enjoy your pergola and leave with a better image of our company.
We once again apologize for the inconveniences encountered and thank you for your patience.
J
Jean-François T.
Rating: 3 out of 5
following a purchase from 11/05/2025
Good quality good value for money Satisfied despite several delivery issues.
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Response from Pergola Ombrea
Hello Jean-François,
Thank you for your feedback and your positive remarks about the quality of our product and its value for money. We are sorry to hear that you encountered delivery issues. Your satisfaction is paramount to us and we take your comments very seriously to improve our services. Please do not hesitate to contact us directly if you need assistance.
Best regards,
The Ombréa team
D
Dimitri C.
Rating: 5 out of 5
following a purchase from 03/07/2025
Quality product and top-notch customer service to answer questions. Timely delivery
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Response from Pergola Ombrea
Hello Dimitri,
Thank you so much for your positive review! We are delighted to learn that you are satisfied with the quality of our product and our after-sales service. Your feedback on the delivery is also greatly appreciated. We look forward to serving you again!
Best regards,
The Ombréa team
Q
Quentin F.
Rating: 5 out of 5
following a purchase from 14/05/2025
Complicated delivery, but today we are delighted with our purchase. Let's see over time!
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Response from Pergola Ombrea
Hello Quentin,
We sincerely thank you for your flattering review and for the 5/5 rating. We are delighted to learn that you are satisfied with your purchase, despite the complications related to the delivery. Please do not hesitate to reach out to us if you have any questions or feedback to share over time. Your satisfaction is our priority.
Best regards,
The Ombréa team
H
Herve C.
Rating: 5 out of 5
following a purchase from 21/05/2025
100% perfect
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Response from Pergola Ombrea
Hello Hervé,
Thank you so much for your flattering review! We are delighted to learn that you are completely satisfied with your experience with our "Pergola Ombréa" site. Your satisfaction is our greatest reward.
Please do not hesitate to reach out to us if you have any questions or future needs!
Best regards,
The Ombréa team
E
Eric M.
Rating: 5 out of 5
following a purchase from 05/05/2025
A high-quality pergola easy to install and financially accessible Super I recommend
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Response from Pergola Ombrea
Hello Eric,
We sincerely thank you for your flattering review regarding our Ombréa pergola. We are delighted to learn that you found our product of high quality and easy to install. Your satisfaction is our priority, and your recommendation particularly touches us. Please do not hesitate to reach out to us if you have any other questions or needs.
Best regards,
The Ombréa team
L
Ludovic L.
Rating: 2 out of 5
following a purchase from 16/06/2025
Big problem with the quality of the blinds. 3 out of 3 bad results for reimbursement and I find myself with holes in the pergola.
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Response from Pergola Ombrea
Hello,
We are sorry for the problem encountered with your blinds. This is an incident we take very seriously.
Our teams are mobilized to offer you the most suitable solution for your situation, so that you can fully enjoy your pergola as soon as possible.
We remain at your disposal.
C
Christelle G.
Rating: 5 out of 5
following a purchase from 30/11/2025
Very good. Fast delivery, responsive customer service
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Response from Pergola Ombrea
Dear Christelle,
We warmly thank you for your positive feedback. We are delighted to learn that you appreciated the speed of our delivery and the responsiveness of our customer service.
Best regards,
The Pergola Ombréa team
A
Alain S.
Rating: 5 out of 5
following a purchase from 05/07/2025
We ordered a bioclimatic Ombréa pergola in July 2025. It was delivered to us heavily damaged due to the carrier. The customer service of Comintes (the supplier of the pergola) delayed the replacement of the damaged parts (3 months). When we were able to operate the bioclimatic roof and the lighting, we found that nothing worked: the control boxes had taken in water and were short-circuited. We contacted customer service at the beginning of 2026. This time, they were very responsive. We received the necessary parts and our pergola is now functioning properly.
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Response from Pergola Ombrea
Hello Alain,
Thank you very much for your review and for taking the time to share your experience. We are delighted to hear that your Ombréa pergola is now functioning correctly thanks to our responsive after-sales service. We apologize for the inconveniences caused by the delivery and the delay in replacing the parts. Your feedback is valuable and helps us improve our services. Please feel free to contact us if you have any other questions or needs.
Best regards,
The Ombréa team
L
Liliane L.
Rating: 5 out of 5
following a purchase from 11/12/2025
Pergola 4x4. Easy to assemble with two people. I am very satisfied.
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Response from Pergola Ombrea
Dear Liliane,
We sincerely thank you for your flattering review and your rating of 5/5. We are delighted to learn that the 4x4 pergola was easy to assemble and that you are satisfied with it. Your satisfaction is our priority, and we hope you will fully enjoy your shaded space. Do not hesitate to contact us if you need anything!
Best regards,
The Ombréa team
F
Francois C.
Rating: 5 out of 5
following a purchase from 27/11/2025
super product, top-notch delivery, responsiveness of the after-sales service
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Response from Pergola Ombrea
Hello François,
We sincerely thank you for your flattering review! We are delighted that our Ombréa pergola and the responsiveness of our after-sales service have fully satisfied you. Your satisfaction is our priority, and your encouragement motivates us to continue providing quality service. Please do not hesitate to reach out to us if you have any other questions or needs.
Best regards,
The Ombréa team
G
Garbine B.
Rating: 5 out of 5
following a purchase from 09/09/2025
Very nice and high-quality pergola. We had very good listening and response from customer service.
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Response from Pergola Ombrea
Hello Garbine,
We sincerely thank you for your flattering review and your rating of 5/5. We are delighted to learn that you appreciate the quality of our pergola as well as the attentive listening of our after-sales service. Your satisfaction is our priority, and your feedback encourages us to continue in this direction. Please do not hesitate to reach out to us for any questions or future needs.
Best regards,
The Ombréa team
P
Philippe L.
Rating: 5 out of 5
following a purchase from 09/03/2026
Quality material. Instructions and assembly material are top-notch
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Response from Pergola Ombrea
Hello Philippe,
A big thank you for your flattering review! We are delighted that you are satisfied with the quality of our material as well as the clarity of the assembly instructions. Your feedback is very valuable and motivates us to continue improving our services.
Best regards,
The Ombréa team
J
Jean-François J.
Rating: 5 out of 5
following a purchase from 18/01/2026
Beautiful quality. Fast delivery
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Response from Pergola Ombrea
Hello Jean-François,
Thank you very much for your flattering review! We are delighted that the quality of our Ombréa pergola meets your expectations and that the delivery was quick. Your satisfaction is our priority.
See you soon,
The Ombréa team
L
Loïc C.
Rating: 5 out of 5
following a purchase from 24/06/2025
perfect
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Response from Pergola Ombrea
Hello Loïc,
Thank you very much for your flattering review! We are delighted that our site "Pergola Ombréa" pleases you. Your satisfaction is our priority. Looking forward to seeing you again soon!
Best regards,
The Ombréa team
S
Stephanie P.
Rating: 5 out of 5
following a purchase from 04/05/2025
Very good
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Response from Pergola Ombrea
Hello Stéphanie,
Thank you very much for your positive feedback! We are delighted that you enjoyed your experience with our Pergola Ombréa. Please feel free to reach out to us if you have any further questions or comments.
Best regards,
The Ombréa team
R
Rodolphe B.
Rating: 3 out of 5
following a purchase from 20/07/2025
Transport issue. Poor design of the slats, not long enough for the gutter.
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Response from Pergola Ombrea
Hello Rodolphe,
Thank you for taking the time to share your opinion. Regarding the blades, have you been able to check with customer service? Because the blades are designed to direct water straight into the gutters (the right length). In case of heavy rain or a storm, water may overflow from the gutters.
We remain at your disposal,
Best regards,
The Pergola Ombréa team
C
Claude K.
Rating: 5 out of 5
following a purchase from 09/08/2025
Very good value for money. Customer service very responsive and very professional.
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Response from Pergola Ombrea
Hello Claude,
We sincerely thank you for your flattering review and are delighted to learn that you are satisfied with the quality of our products as well as our after-sales service. Your satisfaction is our priority, and we are committed to continuing to provide you with the best possible service.
C
Carole R.
Rating: 5 out of 5
following a purchase from 02/12/2025
Very satisfied
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Response from Pergola Ombrea
Dear Carole,
We sincerely thank you for your positive review and your rating of 5/5. We are delighted to hear that you are very satisfied with your experience with Pergola Ombragée. Your satisfaction is our priority, and we hope to see you again soon!
Best regards,
The Pergola Ombragée team.
F
Francis C.
Rating: 5 out of 5
following a purchase from 19/07/2025
Everything went well, from the order to the delivery. The pergola is of very good quality. I recommend this product
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Response from Pergola Ombrea
Hello Francis,
Thank you very much for your flattering review and your rating of 5/5! We are delighted to hear that you are satisfied with your experience, from ordering to delivery, as well as the quality of the pergola. Your recommendation touches us and motivates us to continue offering the best.
Best regards,
The Ombréa team
L
Louis-Jean G.
Rating: 5 out of 5
following a purchase from 12/06/2025
We appreciate the quality of this very good product which gives us a lot of pleasure and extends the time we can spend on our terrace
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Response from Pergola Ombrea
We sincerely thank you for your flattering feedback, Louis-Jean. We are delighted to learn that our Ombréa pergola enhances your moments on your terrace and brings you satisfaction. Your opinion encourages us to continue offering quality products.
S
Steeve L.
Rating: 2 out of 5
following a purchase from 22/09/2025
The product itself is fine, but in terms of transport, one of the profiles was damaged during transport.
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S
Sylvie M.
Rating: 5 out of 5
following a purchase from 22/10/2025
Great product
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Response from Pergola Ombrea
Dear Sylvie,
We sincerely thank you for your flattering review and your perfect score of 5/5. We are delighted that our Ombréa pergola met your expectations. Your satisfaction is our priority, and we hope you will fully enjoy your new setup. Please do not hesitate to reach out to us for any questions or future needs.
Best regards,
The Ombréa team
L
Laurent D.
Rating: 3 out of 5
following a purchase from 26/06/2025
The pergola is perfect but I never received an invoice!
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Response from Pergola Ombrea
Hello Laurent,
Thank you for your review and for your positive comments about our pergola. We are sorry to hear that you have not received your invoice. We will make sure to resolve this issue quickly. Please feel free to contact us directly for any further assistance.
Best regards,
The Ombréa team
O
Olivier S.
Rating: 3 out of 5
following a purchase from 27/07/2025
Catastrophic delivery service, in case for my delivery! After-sales service is top-notch, first problem resolved quickly without issues!
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Response from Pergola Ombrea
Hello,
Thank you for your feedback.
We are sorry to hear that the delivery did not meet your expectations, but we are pleased to see that our after-sales service was able to respond effectively to your initial problem.
We are in constant discussion and improvement with our carriers to optimize the quality of delivery.
Your satisfaction remains our priority and we are at your disposal if needed.
G
Gérard M.
Rating: 5 out of 5
following a purchase from 09/06/2025
always responsive to problems, thank you again for your professionalism
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Response from Pergola Ombrea
We sincerely thank you for your flattering review, Gérard. Your satisfaction is our priority and we are delighted to have been able to meet your expectations with professionalism. Do not hesitate to contact us again, we remain at your disposal!
P
Patrick C.
Rating: 1 out of 5
following a purchase from 25/09/2025
Very good product but the package preparation service is terrible and the customer service is catastrophic. I would not recommend, and this has already been done, your company to my acquaintances.
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Response from Pergola Ombrea
Hello,
Thank you for taking the time to share your feedback.
We are sorry for not meeting your expectations. This is not the level of service we wish to provide.
Our after-sales service works proactively to handle requests quickly and find suitable solutions, and the majority of our customers leave satisfied with the exchanges and solutions provided.
Unfortunately, mistakes can happen, but we always do our best to correct them as soon as possible.
We would be sincerely pleased to discuss with you to better understand your situation and find a suitable solution.
M
Mickael H.
Rating: 1 out of 5
following a purchase from 02/05/2025
Very satisfied with the merchandise, however very dissatisfied with the delivery times and delivery conditions. We ordered the pergola in May 2025 for a site delivery in June. In the end, we received the delivery in October, with completely damaged packages, so return. Final and total delivery in November 2025.
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B
Bruno G.
Rating: 5 out of 5
following a purchase from 31/07/2025
Excellent product. Very satisfied with the delivery time and the quality of the pergola and the blinds. Clear instructions, assembles without any problems. I recommend OMBREA
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Response from Pergola Ombrea
Hello Bruno,
Thank you very much for your flattering review! We are delighted to hear that you are satisfied with your pergola and the awnings, as well as the clarity of the instructions. Your recommendation particularly touches us. See you soon at Ombréa!
Best regards,
The Ombréa team
T
Thierry M.
Rating: 5 out of 5
following a purchase from 14/01/2026
Top pergola! Easy to assemble and of very good quality. A problem with one slat but it was resolved very quickly by their customer service. I highly recommend this company.
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Response from Pergola Ombrea
Hello Thierry,
We sincerely thank you for your flattering review and are delighted to learn that you are satisfied with the quality of our pergola as well as the efficiency of our after-sales service. Your recommendation touches us and motivates us to continue providing quality service. We look forward to serving you again!
C
Christophe B.
Rating: 3 out of 5
following a purchase from 21/06/2025
I am very satisfied with this pergola which perfectly meets my expectations, but I was very disappointed to find that about ten slats were scratched upon opening the packages.
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M
Manuel A.
Rating: 5 out of 5
following a purchase from 01/09/2025
Very happy with my purchase, pergola at Andrea
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Response from Pergola Ombrea
Hello Manuel,
We sincerely thank you for your positive feedback and are delighted to hear that you are very satisfied with your Ombréa pergola. Your satisfaction is our priority and we hope it will enhance your outdoor spaces for many years to come. Please do not hesitate to reach out to us if you have any questions or other needs.
Best regards,
The Ombréa team
M
Margarida V.
Rating: 5 out of 5
following a purchase from 28/07/2025
Excellent product. We are very satisfied. Precise assembly instructions. Attentive service (for an exchange, for example). Delivery time respected. I recommend this product.
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Response from Pergola Ombrea
Madam Margarida, we sincerely thank you for your flattering review regarding our site "Pergola Ombréa". We are delighted to learn that you are satisfied with your product and our service. Your recommendation particularly touches us and motivates us to continue offering impeccable quality.
F
Fabrice C.
Rating: 5 out of 5
following a purchase from 01/10/2025
very good quality/price, very sturdy packaging and assembly instructions and numbering of packages perfect. An 8-year-old child can find the pieces without any problem.
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Response from Pergola Ombrea
We sincerely thank you for your flattering review, Fabrice. We are delighted to learn that our quality/price ratio, as well as the clarity of the instructions, met your expectations. Your satisfaction is our priority, and we hope that your pergola will fully satisfy you.
G
Georges B.
Rating: 5 out of 5
following a purchase from 08/01/2026
Too good
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Response from Pergola Ombrea
Hello Georges,
We sincerely thank you for your flattering review and your 5/5 rating. We are delighted that our site "Pergola Ombréa" pleased you and hope to continue satisfying you in your future projects.
J
Jean-Luc M.
Rating: 5 out of 5
following a purchase from 04/08/2025
Great material. An unbeatable quality-price ratio. Top-notch customer service.
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Response from Pergola Ombrea
Hello Jean-Luc,
Thank you very much for your flattering review! We are delighted that our material and customer service met your expectations. Your satisfaction is our priority, and your feedback motivates us to continue offering the best.
See you soon!
The Ombréa team
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