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L
Rating: 5 out of 5
Very professional, from purchase to delivery. A special mention for our delivery man, who was very professional and friendly.
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Customer reviews of Pergola Ombrea
Trust Attestation
8,8
/10
Overall rating: 8,8 out of 10
Based on 292 published reviews
Summary of reviews
The online store offers high-quality pergolas that many customers find easy to assemble, thanks to clear instructions and well-organized packaging. Customers frequently express their satisfaction with the materials used, noting that the pergolas are both aesthetically pleasing and robust, enhancing their outdoor spaces. Delivery is often highlighted as timely, with many stating that they received their orders quickly despite some occasional delays.
All reviews
A
Rating: 5 out of 5
Package received on time, not yet unpacked. Well packed, very clean and without any damage.
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L
Rating: 5 out of 5
Fast ordering and delivery.
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E
Rating: 4 out of 5
Very good product in terms of quality and price Very good rendering once assembled.
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N
Rating: 5 out of 5
Very satisfied with my purchase, the pergola lived up to my expectations, as did the accessories and lighting, very good value for money. Small problem on delivery with parcels damaged by the deliveryman. The after-sales service was extremely reactive and attentive, and the dispute was settled quickly and without any problems.
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Response from Pergola Ombrea
Hello,
Thank you very much for your positive feedback!
We are delighted to hear that you are fully satisfied with your experience with Ombréa.
Your trust and satisfaction are our greatest reward!
Please don't hesitate to contact us if you have any questions or need any advice.
We look forward to hearing from you,
The Ombréa team
Thank you very much for your positive feedback!
We are delighted to hear that you are fully satisfied with your experience with Ombréa.
Your trust and satisfaction are our greatest reward!
Please don't hesitate to contact us if you have any questions or need any advice.
We look forward to hearing from you,
The Ombréa team
A
Rating: 5 out of 5
On-time delivery. Rigorous delivery tracking, with the carrier himself checking the condition of the packages and their contents.
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Response from Pergola Ombrea
Hello,
Thank you very much for your positive feedback!
We are delighted to hear that you are fully satisfied with your experience with Ombréa.
Your trust and satisfaction are our greatest reward!
Please don't hesitate to contact us if you have any questions or need any advice.
We look forward to hearing from you,
The Ombréa team
Thank you very much for your positive feedback!
We are delighted to hear that you are fully satisfied with your experience with Ombréa.
Your trust and satisfaction are our greatest reward!
Please don't hesitate to contact us if you have any questions or need any advice.
We look forward to hearing from you,
The Ombréa team
J
Rating: 5 out of 5
Good value for money, serious and commercial site.
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Response from Pergola Ombrea
Hello Jonathan,
Many thanks for your positive feedback! It really pleases us to know that you enjoyed your product. Your satisfaction is our priority, and your opinion is a source of motivation for our entire team.
Please don't hesitate to contact us again if you need anything. We look forward to seeing you soon!
The Ombréa team
Many thanks for your positive feedback! It really pleases us to know that you enjoyed your product. Your satisfaction is our priority, and your opinion is a source of motivation for our entire team.
Please don't hesitate to contact us again if you need anything. We look forward to seeing you soon!
The Ombréa team
A
Rating: 5 out of 5
Very good quality Easy to assemble Perfect delivery and top packaging
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Response from Pergola Ombrea
Hello,
Many thanks for your positive feedback! We are delighted to hear that you are satisfied.
Your satisfaction is our priority, and your feedback motivates us to continue offering you the best possible quality and experience.
Don't hesitate to come back to us with any questions or needs you may have, we'll always be here to help.
We hope to see you soon,
The Ombréa team
Many thanks for your positive feedback! We are delighted to hear that you are satisfied.
Your satisfaction is our priority, and your feedback motivates us to continue offering you the best possible quality and experience.
Don't hesitate to come back to us with any questions or needs you may have, we'll always be here to help.
We hope to see you soon,
The Ombréa team
B
Rating: 5 out of 5
Exactly what we expected
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Response from Pergola Ombrea
Hello,
Thank you for your feedback!
We are delighted to hear that the product fully meets your expectations.
Your satisfaction is our priority, and we remain at your disposal if needed.
Best regards,
Thank you for your feedback!
We are delighted to hear that the product fully meets your expectations.
Your satisfaction is our priority, and we remain at your disposal if needed.
Best regards,
A
Rating: 5 out of 5
A few micro-scratches..., the pergola corresponds to my expectations and looks great, the crank is a little hard to turn, is there any greasing to be done?
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Response from Pergola Ombrea
Hello,
Many thanks for your positive feedback! We're delighted that your new pergola fully meets your expectations and that it allows you to enjoy your terrace in all seasons.
Concerning your crank, the problem may be due to an over-tightened screw at the crank attachment.
If this is not the case, you can contact our after-sales service via the contact form on the Ombréa website.
Best regards,
The Ombréa team
Many thanks for your positive feedback! We're delighted that your new pergola fully meets your expectations and that it allows you to enjoy your terrace in all seasons.
Concerning your crank, the problem may be due to an over-tightened screw at the crank attachment.
If this is not the case, you can contact our after-sales service via the contact form on the Ombréa website.
Best regards,
The Ombréa team
E
Rating: 1 out of 5
I bought a panel to put on my pergola from them too, and what a disaster! The slats are damaged and one is missing. Delivery was no better: 3 hours late with no warning. I wanted to order another panel, but I don't know if I will.
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Response from Pergola Ombrea
Hello,
We are very sorry to hear that your experience with our products and services did not live up to your expectations. We fully understand your frustration with the problems encountered with the pergola panel, as well as the delay in delivery.
In order to remedy this situation and provide you with a rapid solution, we invite you to contact our after-sales service (SAV) at the following address: [email protected]. Our dedicated team is at your disposal to resolve any problems or concerns you may have.
We look forward to regaining your trust and full satisfaction with future orders. If you have any questions or comments, please do not hesitate to contact us. We look forward to hearing from you.
We apologize for any inconvenience,
Yours sincerely
The Ombréa team
We are very sorry to hear that your experience with our products and services did not live up to your expectations. We fully understand your frustration with the problems encountered with the pergola panel, as well as the delay in delivery.
In order to remedy this situation and provide you with a rapid solution, we invite you to contact our after-sales service (SAV) at the following address: [email protected]. Our dedicated team is at your disposal to resolve any problems or concerns you may have.
We look forward to regaining your trust and full satisfaction with future orders. If you have any questions or comments, please do not hesitate to contact us. We look forward to hearing from you.
We apologize for any inconvenience,
Yours sincerely
The Ombréa team
J
Rating: 5 out of 5
Simple order Rigorous delivery Thank you
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Response from Pergola Ombrea
Hello,
Thank you for your message. Your satisfaction is our greatest reward.
We remain at your disposal for any future projects.
We hope to see you soon,
The Ombréa team
Thank you for your message. Your satisfaction is our greatest reward.
We remain at your disposal for any future projects.
We hope to see you soon,
The Ombréa team
D
Rating: 2 out of 5
The 3 packages arrived safely, but one had a manufacturing fault on a panel upright. The holes for the center bar were offset, and the inserts for the side bars were inverted.
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D
Rating: 4 out of 5
The information on the site is clear, the response to questions quick and the telephone contacts welcoming. Satisfied with the relationship.
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P
Rating: 5 out of 5
Very satisfied with my pergola. Very good quality and good looks. I recommend this company
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D
Rating: 5 out of 5
fast, compliant delivery, clear, easy-to-follow assembly instructions
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Response from Pergola Ombrea
Hello,
Thank you for your message.
We thank you for your trust and your interest in Ombréa.
See you soon at Ombréa,
Yours sincerely
The Ombréa team
Thank you for your message.
We thank you for your trust and your interest in Ombréa.
See you soon at Ombréa,
Yours sincerely
The Ombréa team
P
Rating: 5 out of 5
Good quality.
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Response from Pergola Ombrea
Hello,
Thank you for your message.
We thank you for your trust and your interest in Ombréa.
See you soon at Ombréa,
Sincerely
The Ombréa team
Thank you for your message.
We thank you for your trust and your interest in Ombréa.
See you soon at Ombréa,
Sincerely
The Ombréa team
C
Rating: 5 out of 5
Completely satisfied! The 3 x 6 lean-to pergola is top quality. Everything is well packaged and the result is magnificent. Next order for us will be the side curtains to finalize everything. I recommend +++. Don't hesitate to order and the team is there to answer your questions.
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Response from Pergola Ombrea
Hello,
Thank you for your message.
We thank you for your trust and your interest in Ombréa.
See you soon at Ombréa,
Sincerely
The Ombréa team
Thank you for your message.
We thank you for your trust and your interest in Ombréa.
See you soon at Ombréa,
Sincerely
The Ombréa team
D
Rating: 2 out of 5
The site is practical, clear and easy to order from. On the other hand, delivery and deadlines are not respected! A pergola ordered before the summer still hasn't arrived! And it has just been postponed again .... Communication about delivery is disappointing, I've been left to my own devices with a carrier who's impossible to contact and who decides as he pleases whether to deliver or not. I hope the summer of 2025 doesn't come too soon so I'll have time to assemble my pergola! I am very disappointed.
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J
Rating: 5 out of 5
Order received quickly, serious delivery service. Material well packed, handling without damaging the parcels. The only downside is that you order, pay and only then does the carrier contact you to ask about access to your home, because he delivers with a large truck, which is impossible in the village where we live. As a result, we had to have the pergola delivered to a friend's house in a neighboring village, and then manage to get it home. It would be better to call first.
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Response from Pergola Ombrea
Hello,
We are delighted that you like our products and thank you for your feedback!
Best regards,
The Ombréa team.
We are delighted that you like our products and thank you for your feedback!
Best regards,
The Ombréa team.
J
Rating: 5 out of 5
Well-made pergola
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J
Rating: 5 out of 5
A lot of good 👌
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P
Rating: 5 out of 5
Product as expected. Good quality. I recommend
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P
Rating: 5 out of 5
Impeccable value for money, everything is perfect, even the assembly, but please note that this is for experienced DIYers only.
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M
Rating: 5 out of 5
Easy ordering on an intuitive website. Constant information from the company and the carrier right up to delivery. The drivers were very professional and courteous.
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N
Rating: 1 out of 5
There's a part missing for my pergola, and I've been waiting for a reply from the after-sales service for over 3 weeks despite several reminders.
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Response from Pergola Ombrea
Hello,
Thank you for sharing your feedback and we're very sorry for the inconvenience with your pergola.
Please do not hesitate to contact our customer service department at [email protected], who will be delighted to assist you.
Your satisfaction is our priority, and we'll do all we can to make sure you get the most out of your pergola.
Should you require any further assistance, please do not hesitate to contact us.
The Ombréa team
Thank you for sharing your feedback and we're very sorry for the inconvenience with your pergola.
Please do not hesitate to contact our customer service department at [email protected], who will be delighted to assist you.
Your satisfaction is our priority, and we'll do all we can to make sure you get the most out of your pergola.
Should you require any further assistance, please do not hesitate to contact us.
The Ombréa team
H
Rating: 5 out of 5
Delivery as expected. The assembly was done correctly, everything is well classified, well detailed and well explained.
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V
Rating: 5 out of 5
Pergola as described. Easy to assemble. Solid construction. Perfect, fast delivery.
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F
Rating: 4 out of 5
Received on time. Packages well packed. After checking, everything is there. Not yet installed, so we'll see how the pergola looks later.
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Response from Pergola Ombrea
Hello,
We are delighted that you like our products and thank you for your feedback!
Best regards,
The Ombréa team.
We are delighted that you like our products and thank you for your feedback!
Best regards,
The Ombréa team.
M
Rating: 5 out of 5
As described. Nice product
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S
Rating: 5 out of 5
The assembly was very complicated, but I was able to notice the sav who is very reactive helped me very well. very happy with pergola.
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T
Rating: 5 out of 5
The ombrea website is very serious the advisers explained us well and helped us with our various questions the pergola arrived 3 weeks after our order with a perfect follow-up of our order well packed no worries for the assembly and very good quality I recommend this site for their seriousness.
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J
Rating: 5 out of 5
Bioclimatic pergola at a very attractive price, easy to assemble according to the assembly instructions, with side awnings providing undeniable extra comfort. It's the best buy of this summer.
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P
Rating: 5 out of 5
Very good service and products
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S
Rating: 4 out of 5
Not yet assembled but beautiful and well made
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M
Rating: 5 out of 5
I recommend it, good quality, easy assembly.
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A
Rating: 5 out of 5
Very satisfied
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C
Rating: 5 out of 5
Excellent, very good product
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D
Rating: 1 out of 5
When I turned over a cardboard box, it had received a shock (cardboard upside down on purpose?) and inside a slat of the pergola is twisted and unusable. I've reported it on the internet but no news...
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Response from Pergola Ombrea
Hello,
Thank you for sharing your feedback and we're very sorry for the inconvenience with your pergola.
Please do not hesitate to contact our customer service department at [email protected], who will be delighted to assist you.
Your satisfaction is our priority, and we'll do all we can to make sure you get the most out of your pergola.
Should you require any further assistance, please do not hesitate to contact us.
The Ombréa team
Thank you for sharing your feedback and we're very sorry for the inconvenience with your pergola.
Please do not hesitate to contact our customer service department at [email protected], who will be delighted to assist you.
Your satisfaction is our priority, and we'll do all we can to make sure you get the most out of your pergola.
Should you require any further assistance, please do not hesitate to contact us.
The Ombréa team
A
Rating: 5 out of 5
Very good material, fine finish. Everything is clearly identified for assembly. I recommend 100% for the price and quality.
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