/10
★★★★★
based on 144 reviews published
★★★★★
based on 144 reviews published
Latest customer reviews
2
/5
★★☆☆☆
The site is practical, clear and easy to order from. On the other hand, delivery and deadlines are not respected! A pergola ordered before the summer still hasn't arrived! And it has just been postponed again .... Communication about delivery is disappointing, I've been left to my own devices with a carrier who's impossible to contact and who decides as he pleases whether to deliver or not. I hope the summer of 2025 doesn't come too soon so I'll have time to assemble my pergola! I am very disappointed.
Daniel G.
purchased on 05/07/2024
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5
/5
★★★★★
Order received quickly, serious delivery service. Material well packed, handling without damaging the parcels. The only downside is that you order, pay and only then does the carrier contact you to ask about access to your home, because he delivers with a large truck, which is impossible in the village where we live. As a result, we had to have the pergola delivered to a friend's house in a neighboring village, and then manage to get it home. It would be better to call first.
Joseph S.
purchased on 15/08/2024
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Answer from Pergola Ombrea
Hello,
We are delighted that you like our products and thank you for your feedback!
Best regards,
The Ombréa team.
We are delighted that you like our products and thank you for your feedback!
Best regards,
The Ombréa team.
5
/5
★★★★★
Well-made pergola
Jean Martin M.
purchased on 13/08/2024
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5
/5
★★★★★
A lot of good 👌
Jan T.
purchased on 21/08/2024
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5
/5
★★★★★
Product as expected. Good quality. I recommend
Patrick J.
purchased on 06/06/2024
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5
/5
★★★★★
Impeccable value for money, everything is perfect, even the assembly, but please note that this is for experienced DIYers only.
Patrick K.
purchased on 04/08/2024
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5
/5
★★★★★
Easy ordering on an intuitive website. Constant information from the company and the carrier right up to delivery. The drivers were very professional and courteous.
Michel R.
purchased on 03/08/2024
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1
/5
★☆☆☆☆
There's a part missing for my pergola, and I've been waiting for a reply from the after-sales service for over 3 weeks despite several reminders.
Nicolas N.
purchased on 11/07/2024
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Answer from Pergola Ombrea
Hello,
Thank you for sharing your feedback and we're very sorry for the inconvenience with your pergola.
Please do not hesitate to contact our customer service department at [email protected], who will be delighted to assist you.
Your satisfaction is our priority, and we'll do all we can to make sure you get the most out of your pergola.
Should you require any further assistance, please do not hesitate to contact us.
The Ombréa team
Thank you for sharing your feedback and we're very sorry for the inconvenience with your pergola.
Please do not hesitate to contact our customer service department at [email protected], who will be delighted to assist you.
Your satisfaction is our priority, and we'll do all we can to make sure you get the most out of your pergola.
Should you require any further assistance, please do not hesitate to contact us.
The Ombréa team
5
/5
★★★★★
Delivery as expected. The assembly was done correctly, everything is well classified, well detailed and well explained.
Helene B.
purchased on 25/07/2024
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5
/5
★★★★★
Pergola as described. Easy to assemble. Solid construction. Perfect, fast delivery.
Valérie F.
purchased on 29/07/2024
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4
/5
★★★★☆
Received on time. Packages well packed. After checking, everything is there. Not yet installed, so we'll see how the pergola looks later.
Frederic R.
purchased on 15/07/2024
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Answer from Pergola Ombrea
Hello,
We are delighted that you like our products and thank you for your feedback!
Best regards,
The Ombréa team.
We are delighted that you like our products and thank you for your feedback!
Best regards,
The Ombréa team.
5
/5
★★★★★
As described. Nice product
Marie France P.
purchased on 27/06/2024
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5
/5
★★★★★
The assembly was very complicated, but I was able to notice the sav who is very reactive helped me very well. very happy with pergola.
Stéphanie P.
purchased on 12/07/2024
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5
/5
★★★★★
The ombrea website is very serious the advisers explained us well and helped us with our various questions the pergola arrived 3 weeks after our order with a perfect follow-up of our order well packed no worries for the assembly and very good quality I recommend this site for their seriousness.
Thierry L.
purchased on 12/07/2024
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5
/5
★★★★★
Bioclimatic pergola at a very attractive price, easy to assemble according to the assembly instructions, with side awnings providing undeniable extra comfort. It's the best buy of this summer.
Jean Paul R.
purchased on 06/07/2024
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5
/5
★★★★★
Very good service and products
Philippe S.
purchased on 10/07/2024
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4
/5
★★★★☆
Not yet assembled but beautiful and well made
Silvano F.
purchased on 20/05/2024
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5
/5
★★★★★
I recommend it, good quality, easy assembly.
Manuel D.
purchased on 26/06/2024
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5
/5
★★★★★
Very satisfied
Alexandre T.
purchased on 27/06/2024
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5
/5
★★★★★
Excellent, very good product
Christine P.
purchased on 25/06/2024
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1
/5
★☆☆☆☆
When I turned over a cardboard box, it had received a shock (cardboard upside down on purpose?) and inside a slat of the pergola is twisted and unusable. I've reported it on the internet but no news...
Douguet M.
purchased on 24/06/2024
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Answer from Pergola Ombrea
Hello,
Thank you for sharing your feedback and we're very sorry for the inconvenience with your pergola.
Please do not hesitate to contact our customer service department at [email protected], who will be delighted to assist you.
Your satisfaction is our priority, and we'll do all we can to make sure you get the most out of your pergola.
Should you require any further assistance, please do not hesitate to contact us.
The Ombréa team
Thank you for sharing your feedback and we're very sorry for the inconvenience with your pergola.
Please do not hesitate to contact our customer service department at [email protected], who will be delighted to assist you.
Your satisfaction is our priority, and we'll do all we can to make sure you get the most out of your pergola.
Should you require any further assistance, please do not hesitate to contact us.
The Ombréa team
5
/5
★★★★★
Very good material, fine finish. Everything is clearly identified for assembly. I recommend 100% for the price and quality.
Adrien-pascal B.
purchased on 18/06/2024
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4
/5
★★★★☆
Apart from the delivery, where the carrier was alone when there should have been two, everything went smoothly. The product conforms to the description, and the assembly instructions are very clear.
Frederic O.
purchased on 14/06/2024
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5
/5
★★★★★
Pergola of very good quality, very functional and very good value for money. Totally recommend!
Gabriel C.
purchased on 04/06/2024
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5
/5
★★★★★
Well-made product. Value for money to be recommended. Very attentive customer service.
Cecile David C.
purchased on 18/06/2024
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5
/5
★★★★★
Fast delivery. Product conforms to order. Good quality materials.
Dimitri M.
purchased on 10/06/2024
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5
/5
★★★★★
Perfect, excellent quality, very well packaged
Cedric H.
purchased on 05/06/2024
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5
/5
★★★★★
Very happy with my purchase
Cedric S.
purchased on 04/06/2024
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5
/5
★★★★★
The value for money is very good, all the finishes of the pergola are aluminum, and at a much better price than others of inferior quality. The only bad thing was the shipping, which took a long time, but in the end it was worth the wait.
Jan M.
purchased on 21/04/2024
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5
/5
★★★★★
The pergola is magnificent and relatively easy to assemble for a good DIYer. Here's hoping it stands the test of time...
Francoise B.
purchased on 01/02/2024
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