/10
★★★★★
based on 209 reviews published
★★★★★
based on 209 reviews published
Latest customer reviews
1
/5
★☆☆☆☆
No seriousness in customer service or communication. 6 weeks of waiting with no news despite numerous follow-ups. To be avoided.
Didier U.
purchased on 03/03/2025
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Answer from Pergola Ombrea
Hello,
We apologize for the wait and understand your dissatisfaction.
Your file is being processed and a response will be provided to you very soon. We are doing everything necessary to resolve the situation as quickly as possible.
Thank you for your patience.
Have a nice day,
The CJB team
We apologize for the wait and understand your dissatisfaction.
Your file is being processed and a response will be provided to you very soon. We are doing everything necessary to resolve the situation as quickly as possible.
Thank you for your patience.
Have a nice day,
The CJB team
4
/5
★★★★☆
Very nice pergola. Feels solid. To be confirmed with use. Only downside: the installation manual is not always very clear.
Etienne C.
purchased on 26/02/2025
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Answer from Pergola Ombrea
Hello, Thank you very much for your positive feedback! We are delighted that you like the pergola and that its quality inspires your confidence. We take note of your comment regarding the installation manual — your feedback is valuable and will help us improve this point. Please do not hesitate to contact us if you need assistance during the installation, our team is here to support you. Have a nice day, The Ombréa team.
5
/5
★★★★★
Good packaging, assembles without any problem, very good perfect
Jean Paul L.
purchased on 25/02/2025
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Answer from Pergola Ombrea
Dear Jean-Paul, We sincerely thank you for your positive feedback on our site 'Pergola Ombréa'. We are delighted to learn that the packaging and assembly of our product met your expectations. Your satisfaction is our priority and we hope to welcome you again soon. Have a nice and good day, The Ombréa team
4
/5
★★★★☆
Superb! Good quality... Satisfied with my purchase 👍
Katia L.
purchased on 09/02/2025
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Answer from Pergola Ombrea
Hello,
We sincerely thank you for your positive feedback on our site "Pergola Ombréa". We are delighted to hear that you are satisfied with the quality of your pergola and hope to see you again soon among our customers. Please feel free to contact us for any questions or assistance you may need. Have a nice day, The Ombréa team
We sincerely thank you for your positive feedback on our site "Pergola Ombréa". We are delighted to hear that you are satisfied with the quality of your pergola and hope to see you again soon among our customers. Please feel free to contact us for any questions or assistance you may need. Have a nice day, The Ombréa team
5
/5
★★★★★
Very good, pros, well done
Patrice F.
purchased on 24/02/2025
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Answer from Pergola Ombrea
Hello,
Thank you very much for your feedback! The whole team warmly thanks you for this response.
Have a nice day
The Ombréa team
Thank you very much for your feedback! The whole team warmly thanks you for this response.
Have a nice day
The Ombréa team
5
/5
★★★★★
Very satisfied
Cedric Z.
purchased on 22/02/2025
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5
/5
★★★★★
Fast, in accordance with the order
Olivier G.
purchased on 11/03/2025
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2
/5
★★☆☆☆
Good product but not a merchant at all!!!
Annabelle L.
purchased on 16/02/2025
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Answer from Pergola Ombrea
Hello, Thank you for your feedback. We are delighted that the product met your expectations, but we are sincerely sorry if our service did not meet your expectations. Your comment is taken very seriously and we remain at your disposal to discuss it and find a solution. Have a nice day, The Ombréa team
5
/5
★★★★★
Very happy with my pergola, it is superb
Christelle D.
purchased on 16/02/2025
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4
/5
★★★★☆
The site is good, very wide choice of products
Lucien B.
purchased on 02/03/2025
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5
/5
★★★★★
I am very satisfied with the product and the service.
Christian L.
purchased on 18/02/2025
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5
/5
★★★★★
So far everything has gone very well. We've received the parcel, now we just have to open it.
Raymond L.
purchased on 19/02/2025
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5
/5
★★★★★
Pergola 6x4 well packed and all hardware well listed . My only problem was that the EO was drilled incorrectly: it was drilled at each end to accommodate EO-1 and not drilled for EO-2.
Philippe L.
purchased on 09/01/2025
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5
/5
★★★★★
This is the 2nd pergola I've bought from Ombréa. Very good product. Meets expectations.
Patrick J.
purchased on 19/01/2025
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4
/5
★★★★☆
Good-quality pergola, shame about the poor-quality screws on the posts (base plate and ground fixing)! A few scratches on some parts and a defect on the awning box... the whole unit is well dimensioned and looks solid, assembly takes a long day but the steps are well detailed! Good value for money
Sébastien J.
purchased on 15/01/2025
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Answer from Pergola Ombrea
Thank you for your detailed feedback!
We are happy that the pergola meets your satisfaction in terms of sturdiness, dimensions, and value for money.
We take note of your comments regarding the screws, scratches, and the defect on the awning box — your experience is valuable for us to improve our products.
Please feel free to contact us directly if you would like a solution regarding these minor defects.
Thank you again for your trust and enjoy your pergola!
We are happy that the pergola meets your satisfaction in terms of sturdiness, dimensions, and value for money.
We take note of your comments regarding the screws, scratches, and the defect on the awning box — your experience is valuable for us to improve our products.
Please feel free to contact us directly if you would like a solution regarding these minor defects.
Thank you again for your trust and enjoy your pergola!
5
/5
★★★★★
Impeccable
Patrick G.
purchased on 04/02/2025
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5
/5
★★★★★
Package received promptly. Good customer service. Haven't put up the pergola yet, to see if it's easy or not.
Sylvie P.
purchased on 28/01/2025
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5
/5
★★★★★
Very professional, from purchase to delivery. A special mention for our delivery man, who was very professional and friendly.
Lauris G.
purchased on 06/02/2025
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5
/5
★★★★★
Package received on time, not yet unpacked. Well packed, very clean and without any damage.
Azziz K.
purchased on 29/01/2025
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5
/5
★★★★★
Fast ordering and delivery.
Luc H.
purchased on 11/02/2025
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4
/5
★★★★☆
Very good product in terms of quality and price Very good rendering once assembled.
Evelyne Et Philippe R.
purchased on 27/01/2025
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5
/5
★★★★★
Very satisfied with my purchase, the pergola lived up to my expectations, as did the accessories and lighting, very good value for money. Small problem on delivery with parcels damaged by the deliveryman. The after-sales service was extremely reactive and attentive, and the dispute was settled quickly and without any problems.
Nicolas M.
purchased on 30/12/2024
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Answer from Pergola Ombrea
Hello,
Thank you very much for your positive feedback!
We are delighted to hear that you are fully satisfied with your experience with Ombréa.
Your trust and satisfaction are our greatest reward!
Please don't hesitate to contact us if you have any questions or need any advice.
We look forward to hearing from you,
The Ombréa team
Thank you very much for your positive feedback!
We are delighted to hear that you are fully satisfied with your experience with Ombréa.
Your trust and satisfaction are our greatest reward!
Please don't hesitate to contact us if you have any questions or need any advice.
We look forward to hearing from you,
The Ombréa team
5
/5
★★★★★
On-time delivery. Rigorous delivery tracking, with the carrier himself checking the condition of the packages and their contents.
André R.
purchased on 22/12/2024
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Answer from Pergola Ombrea
Hello,
Thank you very much for your positive feedback!
We are delighted to hear that you are fully satisfied with your experience with Ombréa.
Your trust and satisfaction are our greatest reward!
Please don't hesitate to contact us if you have any questions or need any advice.
We look forward to hearing from you,
The Ombréa team
Thank you very much for your positive feedback!
We are delighted to hear that you are fully satisfied with your experience with Ombréa.
Your trust and satisfaction are our greatest reward!
Please don't hesitate to contact us if you have any questions or need any advice.
We look forward to hearing from you,
The Ombréa team
5
/5
★★★★★
Good value for money, serious and commercial site.
Jonathan J.
purchased on 04/12/2024
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Answer from Pergola Ombrea
Hello Jonathan,
Many thanks for your positive feedback! It really pleases us to know that you enjoyed your product. Your satisfaction is our priority, and your opinion is a source of motivation for our entire team.
Please don't hesitate to contact us again if you need anything. We look forward to seeing you soon!
The Ombréa team
Many thanks for your positive feedback! It really pleases us to know that you enjoyed your product. Your satisfaction is our priority, and your opinion is a source of motivation for our entire team.
Please don't hesitate to contact us again if you need anything. We look forward to seeing you soon!
The Ombréa team
5
/5
★★★★★
Very good quality Easy to assemble Perfect delivery and top packaging
Aurore C.
purchased on 08/12/2024
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Answer from Pergola Ombrea
Hello,
Many thanks for your positive feedback! We are delighted to hear that you are satisfied.
Your satisfaction is our priority, and your feedback motivates us to continue offering you the best possible quality and experience.
Don't hesitate to come back to us with any questions or needs you may have, we'll always be here to help.
We hope to see you soon,
The Ombréa team
Many thanks for your positive feedback! We are delighted to hear that you are satisfied.
Your satisfaction is our priority, and your feedback motivates us to continue offering you the best possible quality and experience.
Don't hesitate to come back to us with any questions or needs you may have, we'll always be here to help.
We hope to see you soon,
The Ombréa team
5
/5
★★★★★
Exactly what we expected
Bernard G.
purchased on 07/12/2024
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Answer from Pergola Ombrea
Hello,
Thank you for your feedback!
We are delighted to hear that the product fully meets your expectations.
Your satisfaction is our priority, and we remain at your disposal if needed.
Best regards,
Thank you for your feedback!
We are delighted to hear that the product fully meets your expectations.
Your satisfaction is our priority, and we remain at your disposal if needed.
Best regards,
5
/5
★★★★★
A few micro-scratches..., the pergola corresponds to my expectations and looks great, the crank is a little hard to turn, is there any greasing to be done?
Alain B.
purchased on 18/11/2024
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Answer from Pergola Ombrea
Hello,
Many thanks for your positive feedback! We're delighted that your new pergola fully meets your expectations and that it allows you to enjoy your terrace in all seasons.
Concerning your crank, the problem may be due to an over-tightened screw at the crank attachment.
If this is not the case, you can contact our after-sales service via the contact form on the Ombréa website.
Best regards,
The Ombréa team
Many thanks for your positive feedback! We're delighted that your new pergola fully meets your expectations and that it allows you to enjoy your terrace in all seasons.
Concerning your crank, the problem may be due to an over-tightened screw at the crank attachment.
If this is not the case, you can contact our after-sales service via the contact form on the Ombréa website.
Best regards,
The Ombréa team
1
/5
★☆☆☆☆
I bought a panel to put on my pergola from them too, and what a disaster! The slats are damaged and one is missing. Delivery was no better: 3 hours late with no warning. I wanted to order another panel, but I don't know if I will.
Eric M.
purchased on 02/11/2024
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Answer from Pergola Ombrea
Hello,
We are very sorry to hear that your experience with our products and services did not live up to your expectations. We fully understand your frustration with the problems encountered with the pergola panel, as well as the delay in delivery.
In order to remedy this situation and provide you with a rapid solution, we invite you to contact our after-sales service (SAV) at the following address: [email protected]. Our dedicated team is at your disposal to resolve any problems or concerns you may have.
We look forward to regaining your trust and full satisfaction with future orders. If you have any questions or comments, please do not hesitate to contact us. We look forward to hearing from you.
We apologize for any inconvenience,
Yours sincerely
The Ombréa team
We are very sorry to hear that your experience with our products and services did not live up to your expectations. We fully understand your frustration with the problems encountered with the pergola panel, as well as the delay in delivery.
In order to remedy this situation and provide you with a rapid solution, we invite you to contact our after-sales service (SAV) at the following address: [email protected]. Our dedicated team is at your disposal to resolve any problems or concerns you may have.
We look forward to regaining your trust and full satisfaction with future orders. If you have any questions or comments, please do not hesitate to contact us. We look forward to hearing from you.
We apologize for any inconvenience,
Yours sincerely
The Ombréa team
5
/5
★★★★★
Simple order Rigorous delivery Thank you
Jean Pierre M.
purchased on 25/10/2024
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Answer from Pergola Ombrea
Hello,
Thank you for your message. Your satisfaction is our greatest reward.
We remain at your disposal for any future projects.
We hope to see you soon,
The Ombréa team
Thank you for your message. Your satisfaction is our greatest reward.
We remain at your disposal for any future projects.
We hope to see you soon,
The Ombréa team
2
/5
★★☆☆☆
The 3 packages arrived safely, but one had a manufacturing fault on a panel upright. The holes for the center bar were offset, and the inserts for the side bars were inverted.
Djamel H.
purchased on 05/10/2024
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