★★★★★
based on 213 reviews published
Latest customer reviews
Fast delivery great quality nothing to say thank you I recommend
Thank you for your feedback. Your satisfaction is our priority!
Best regards,
The Ombréa team
Cartons crushed and torn over a good length, but oddly turned on the right side so as not to be visible from the outside. This operation was carried out during palletization, deliberately to hide the damage.
We apologize for this inconvenience.
We would like to inform you that our parcels leave our warehouse in perfect condition. We will pass on this information to our carriers.
We hope the product meets your expectations! Please do not hesitate to contact us if you have any concerns.
Yours sincerely
The Ombréa team.
Very good quality and easy to assemble, clear explanations
Your satisfaction is our priority! Thank you for your feedback.
Best regards,
The Ombréa team
A very good investment that provides shelter from the sun, the wind and the rain. I bought the blinds and use them in the evening for meals with friends.
We are delighted that you like our products and thank you for your feedback!
Best regards,
The Ombréa team
Very good, I recommend
Quality product. Problem with the thread on a post, I had to buy what I needed (15 euros). Would miss some finishing touches. Products very well packaged, seem sturdy.
We're delighted to hear that you're satisfied.
Best regards,
The Ombréa team
Delivery OK perfect packaging good material easy to fit easy to assemble
Thank you for your enthusiastic feedback!
Best regards,
The Ombréa team
Delivery of a pergola awning, ordered on Sunday, delivered on the following day.
Thank you for your feedback! Your satisfaction is our priority.
Yours sincerely
The Ombréa team
Before buying, I asked you if there would be a special offer, and you told me there wouldn't be. 10 days later 500 Euro less. This is not serious. I work in retail and I know when there's a promotion coming. What's more, we've just fitted it today, 3 blades bent, the joint lug unusable (too hard). I'm going to make a complaint.
We apologize for the inconvenience.
However, we are not in a position to communicate on upcoming promotional offers.
Regarding blades, please contact our after-sales service at the following e-mail address: [email protected]
Thank you for your patience.
Best regards,
The Ombréa team
Very good value for money, very responsive after-sales service, even though the part I received was also scratched, but that's probably due to the carrier. The box was damaged, and as I had it delivered to an elderly person, she didn't see it, too bad. Otherwise very satisfied with my order, just pay attention to the carrier who sometimes neglects packages in their truck or on their platform, especially for long lengths as was the case. Otherwise, not a single screw was missing, no holes to be found and the adjustments are perfect. I'm really surprised by the quality and the price, which is much better than anything I've seen before.
Thank you for your enthusiastic feedback! We're delighted that our products meet your expectations.
Best regards,
The Ombréa team
Very satisfied
Thank you for your feedback. Your satisfaction is our priority!
Best regards,
The Ombréa team
Perfect delivery, very fast and very PRO. I haven't installed it yet, but I've checked all the parcels: everything is there and of very good quality. I'd recommend
Thank you for your enthusiastic feedback! Your satisfaction is our priority.
Best regards,
The Ombréa team
Watertightness problem! Impossible to leave furniture underneath.
We apologize for the inconvenience.
However, our pergolas are extremely watertight, and water is drained away through the posts.
However, should you encounter any problems with the slats of your pergola, please contact our After Sales Service via the following platform: https://sav.comintes.com/.
We look forward to hearing from you.
Yours faithfully
The Ombréa team