Customer reviews of Pergola Ombrea

Trust Attestation
8,8 /10
Overall rating: 8,8 out of 10
Based on 292 published reviews
5 216 74% 4 31 11% 3 15 5% 2 12 4% 1 18 6%

Summary of reviews

The online store offers high-quality pergolas that many customers find easy to assemble, thanks to clear instructions and well-organized packaging. Customers frequently express their satisfaction with the materials used, noting that the pergolas are both aesthetically pleasing and robust, enhancing their outdoor spaces. Delivery is often highlighted as timely, with many stating that they received their orders quickly despite some occasional delays.

All reviews

N
Nordine D.
Rating: 5 out of 5
following a purchase from 10/02/2024
Perfect thanks
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Yoann B.
Rating: 5 out of 5
following a purchase from 10/12/2023
Very good value for money.
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Luc C.
Rating: 5 out of 5
following a purchase from 26/01/2024
Very good for the moment, assembled with the instructions without any problem, seems to be of good quality, very responsive after-sales service (the crank handle was missing, received promptly). To be seen in time ...
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J
Jean-Marie P.
Rating: 4 out of 5
following a purchase from 27/02/2024
We are very satisfied with our order for an Ombréa pergola. Serious contact, serious delivery and goods packaged more than correctly. Thank you
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KERA S.
Rating: 5 out of 5
following a purchase from 26/02/2024
Good quality product, satisfied customer, I recommend
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Emmanuel B.
Rating: 5 out of 5
following a purchase from 25/02/2024
Delivery and order well received everything was in order I recommend
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Alexandre G.
Rating: 5 out of 5
following a purchase from 27/02/2024
The instructions need to be revised... Otherwise, the pergola is perfect.
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Kevin P.
Rating: 5 out of 5
following a purchase from 18/02/2024
Really high-quality product. Easy to assemble if you're a do-it-yourselfer. The blinds are also tooooop!
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Jerome P.
Rating: 5 out of 5
following a purchase from 14/02/2024
Great quality! Top 👍
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delphine G.
Rating: 5 out of 5
following a purchase from 24/02/2024
Super! Very good quality
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Francis F.
Rating: 4 out of 5
following a purchase from 26/01/2024
Good quality product, precise instructions. Need to consult Internet for further details. Too bad I couldn't get a precise plan and cut before ordering to know the height under the fascia. Without this remark, it's worth the 5 stars. Francis FOUCAULT
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Bruno G.
Rating: 5 out of 5
following a purchase from 07/12/2023
Excellent product, easy to assemble.
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christine V.
Rating: 5 out of 5
following a purchase from 13/12/2023
Hello, I'm completely satisfied with our pergola and with the service, which was fast and fully met our requirements.
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charline M.
Rating: 5 out of 5
following a purchase from 29/12/2023
Good quality product
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David R.
Rating: 4 out of 5
following a purchase from 11/12/2023
👍
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B
BRUNO M.
Rating: 4 out of 5
following a purchase from 28/12/2023
Panel quality and price
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Response from Pergola Ombrea
Hello,

We are delighted that you like our products and thank you for your feedback!

Best regards,
The Ombréa team.
P
Pascal J.
Rating: 5 out of 5
following a purchase from 22/11/2023
Smooth, well-coordinated and very professional delivery. No surprises on unpacking, everything was very well packaged. The three-person installation went off without a hitch once the footprint had been determined. The only drawback was the contradictory information on the maximum height of open slats. I was limited to 2.57 m, and we found 2.56 to 2.61! In the end, it's just about right! The result is magnificent, I'm very happy with this purchase, the price is great, and I can't wait for sunny days!
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Response from Pergola Ombrea
Hello,

Thank you for your enthusiastic feedback! And we're delighted to hear about your satisfaction.

Best regards,
The Ombréa team.
C
christian M.
Rating: 5 out of 5
following a purchase from 07/12/2023
Hello, all the packages were in good condition, the assembly instructions were good, no problems with the installation, I am satisfied with my purchase and without advertising I will recommend it to others. I also want to tell you that I would like to buy an awning 3m wide, would it be possible to have a nice price new customer? thank you for replying ...
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Response from Pergola Ombrea
Hello,

We are delighted to have been able to meet your expectations. However, we are not in a position to make any commercial gestures.

Yours faithfully
The Ombréa team.
P
Pascal D.
Rating: 3 out of 5
following a purchase from 28/12/2023
The delivery date is imposed and not proposed among several choices. Delivery was postponed at the last minute. The driver was nice but some boxes were slightly damaged. In addition, assembly supplies were missing. I hope I won't have any surprises during assembly. In 15 days
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Response from Pergola Ombrea
Hello,

We apologize for the inconvenience. Please don't hesitate to contact us if you have any questions, we'll be happy to help.

Best regards,
The Ombréa team.
P
PATRICK G.
Rating: 4 out of 5
following a purchase from 23/12/2023
Received promptly Easy to assemble, despite not very clear instructions.
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Response from Pergola Ombrea
Hello,

Thank you for your feedback and we will improve our assembly instructions! We remain available for any requests.

Best regards,
The Ombréa team.
R
Roland B.
Rating: 4 out of 5
following a purchase from 17/12/2023
good product, fairly simple assembly, but you need to take the time to read the instructions carefully! impeccable delivery congratulations to the very competent driver!!!
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Response from Pergola Ombrea
Hello,

Thank you for your enthusiastic feedback! We're delighted that our products and services are meeting your expectations.

Best regards,
The Ombréa team.
C
Charles-Dominique S.
Rating: 1 out of 5
following a purchase from 31/12/2023
We are still waiting for the pergola to be delivered, having placed the order nearly 2 months ago. No contact possible with the delivery man.
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Response from Pergola Ombrea
Hello,

We're sorry for the inconvenience. Please do not hesitate to contact us so that we can solve your problem.

Best regards,
The Ombréa team.
P
pierre B.
Rating: 5 out of 5
following a purchase from 04/12/2023
super
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Response from Pergola Ombrea
Hello,

Thank you for your feedback. Your satisfaction is our priority!

Best regards,
The Ombréa team.
Y
yasmin B.
Rating: 5 out of 5
following a purchase from 11/12/2023
the delivery and the product correspond to what was expected.
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Response from Pergola Ombrea
Hello,

We're delighted to have been able to meet your expectations!

Best regards,
The Ombréa team.
J
jeanluc L.
Rating: 5 out of 5
following a purchase from 01/12/2023
Very good easy assembly
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Response from Pergola Ombrea
Hello,

Thank you for your feedback and we are delighted to have been able to meet your needs.

Best regards,
The Ombréa team.
A
Annick L.
Rating: 5 out of 5
following a purchase from 21/11/2023
Very good product
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Response from Pergola Ombrea
Hello,

Thank you for your feedback. Your satisfaction is our priority!

Best regards,
The Ombréa team.
K
Kalina A.
Rating: 5 out of 5
following a purchase from 08/11/2023
I am really satisfied with my purchase. Quality product for a very reasonable price. It's worth noting that I'm lucky enough to have a handyman husband who assembled the pergola all by himself.
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Response from Pergola Ombrea
Hello,

Your satisfaction is our priority! Thank you for your feedback.

Best regards,
The Ombréa team
A
Andre H.
Rating: 5 out of 5
following a purchase from 30/10/2023
Order received promptly carrier super easy and well explained assembly
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Response from Pergola Ombrea
Hello,

Thank you for your feedback. Your satisfaction is our priority!

Best regards,
The Ombréa team
J
Jean-Pierre C.
Rating: 5 out of 5
following a purchase from 10/08/2023
Perfectly packaged product. All parts and screws perfectly sorted and numbered. Very good quality aluminum parts. All in all, a beautiful pergola. To be recommended.
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Response from Pergola Ombrea
Hello,

We're delighted to hear that you're satisfied.

Best regards,
The Ombréa team
S
Sophie A.
Rating: 2 out of 5
following a purchase from 31/10/2023
If the product looks good. We were disappointed with the shipment. In fact, several parts were faulty and others very difficult to install (design problem). On the other hand, the after-sales service was very responsive and quickly returned the faulty parts to us.
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Response from Pergola Ombrea
Hello,

We're sorry for the inconvenience. Please write to us if you have any concerns!

Best regards,
The Ombréa team.
P
Philippe B.
Rating: 5 out of 5
following a purchase from 28/10/2023
VERY NICE EQUIPMENT EASY TO ASSEMBLE
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Response from Pergola Ombrea
Hello,

Your satisfaction is our priority! Thank you for your feedback.

Best regards,
The Ombréa team
D
Didier P.
Rating: 5 out of 5
following a purchase from 27/10/2023
Problem-free ordering and delivery, simple installation and very good quality.
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Response from Pergola Ombrea
Hello,

Your satisfaction is our priority! Thank you for your feedback.

Best regards,
The Ombréa team
S
Serge C.
Rating: 5 out of 5
following a purchase from 03/11/2023
Not yet installed
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Response from Pergola Ombrea
Hello,

Your satisfaction is our priority! Thank you for your feedback.

Best regards,
The Ombréa team
C
Christian D.
Rating: 5 out of 5
following a purchase from 10/10/2023
Very good quality, easy to assemble with instructions super well done! Good price, I recommend this product
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Response from Pergola Ombrea
Hello,

Thank you for your feedback. Your satisfaction is our priority!

Best regards,
The Ombréa team
C
Carlos P.
Rating: 5 out of 5
following a purchase from 22/10/2023
NICKEL
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Response from Pergola Ombrea
Hello,

Thank you for your feedback. Your satisfaction is our priority!

Best regards,
The Ombréa team
H
Haber C.
Rating: 5 out of 5
following a purchase from 20/10/2023
For the moment I am satisfied to see in time.
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Response from Pergola Ombrea
Hello,

Thank you for your feedback. Your satisfaction is our priority!

Best regards,
The Ombréa team
R
Rachid B.
Rating: 5 out of 5
following a purchase from 22/10/2023
Perfect
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Response from Pergola Ombrea
Hello,

Thank you for your enthusiastic feedback! We're delighted that our products meet your expectations.

Best regards,
The Ombréa team
M
Marie Pierre V.
Rating: 2 out of 5
following a purchase from 17/10/2023
The product does not correspond to the panel ordered just before and as they are side by side on my pergola I am not delighted.
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Response from Pergola Ombrea
Hello,

We're sorry for the inconvenience. Please write to us if you have any concerns!

Best regards,
The Ombréa team.
B
Brigitte L.
Rating: 5 out of 5
following a purchase from 06/10/2023
Very serious company. My package was missing an item, the after-sales service was very responsive 👍
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Response from Pergola Ombrea
Hello,

Thank you for your enthusiastic feedback! We're delighted that our products meet your expectations.

Best regards,
The Ombréa team
A
Alexandre M.
Rating: 5 out of 5
following a purchase from 06/10/2023
Fast delivery great quality nothing to say thank you I recommend
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Response from Pergola Ombrea
Hello,

Thank you for your feedback. Your satisfaction is our priority!

Best regards,
The Ombréa team
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