Customer reviews of Petit-Fernand

Trust Attestation
9,3 /10
Overall rating: 9,3 out of 10
Based on 52 885 published reviews

Summary of reviews

The online store Petit-Fernand excels in product quality, with customers frequently highlighting the durability and effectiveness of the labels, which remain intact even after multiple washes. The water bottles and containers are also noted for their appealing designs and high quality, making them popular gift choices. Delivery is consistently praised for its speed, with many reviews mentioning that orders arrive quickly and in perfect condition.

All reviews

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Evelyn De Dios
Rating: 5 out of 5
My experience was good because I find that they do their work with a lot of love and dedication. It is a pleasure to receive objects as simple as stickers wrapped in such a well designed support. My children have loved the gift of Christmas stickers. I have already tried washing the garments and they really stay firmly stuck.
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Response from Petit-Fernand
Thank you very much for your confidence Evelyn :) We are very excited to read your message.
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J.Vetter
Rating: 5 out of 5
Very good price-performance ratio. Everything went very well.
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Susan G.
Rating: 5 out of 5
Beautiful tags in a nice booklet that keeps the tags together - a great idea! Nicely printed. Very pleased!
Response from Petit-Fernand
We glad you like it!
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Maira Hernandez
Rating: 5 out of 5
The labels are just as I ordered them and they hold well, no peeling off the clothes.
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Vanessa K.
Rating: 5 out of 5
Nice quality product that actually sticks !! Would buy again from this seller
Response from Petit-Fernand
Thank you Vanessa! We are very pleased to know that our labels do the job!
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Virginie
Rating: 5 out of 5
I recommend it for the quality of the labels and the delivery time.
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Ana
Rating: 4 out of 5
I am happy with the stickers but they took a long time to arrive.
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Response from Petit-Fernand
Thanks for your message :)
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Laura Lorente lopez
Rating: 5 out of 5
Fast and everything perfect
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Response from Petit-Fernand
Thousands of thanks :)
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M K.
Rating: 5 out of 5
Really nice quality labels. Good range of colours and images to choose. Kida love the complimentary season appropriate stickers.
Response from Petit-Fernand
Many thanks for taking your time to write the review. We are glad to know that your kids enjoy our products!
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Marie Laurence Caradec
Rating: 5 out of 5
Superb products
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Stéphanie
Rating: 5 out of 5
Very fast and careful shipping, plus French company, very good quality, I recommend ++.
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Response from Petit-Fernand
Thank you Stéphanie, we are delighted to read your message. Sandra , C-monetiquette Team
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ALICE H.
Rating: 1 out of 5
My order placed on the 13th of November has still not arrived!
Response from Petit-Fernand
Dear Alice, thank you for order by us. We are sorry that your parcel got lost in the transition. We would like to offer you a few solutions over the email. Team Petit-Fernand
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Ingrid
Rating: 5 out of 5
Always satisfied with this service. The self-adhesive labels last the whole school year. And delivery is very fast.
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Heidi G.
Rating: 5 out of 5
Love their labels for clothes!! High quality & excellent service!
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Yvonne J.
Rating: 5 out of 5
I am super satisfied! I ordered these stickers for my grandchild. As a nursery school teacher, I know how important it is to label clothing and personal items!
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Response from Petit-Fernand
Thank you for your review, Yvonne! We are glad you like all our products.
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Stefania Federico
Rating: 5 out of 5
I received the labels 10 days after the order was placed, even though the website said delivery in 48 hours. The crib had started in the meantime and I still didn't have the labels. TOP telephone service. Efficient, available, friendly, the operator speaks several languages, she apologized and anticipated my needs by offering me a refund for the inconvenience caused, which I received in a timely manner. TOP service I give the product 4 stars because I found labels in the washing machine after the first wash. I may be the one I stuck on the fabric directly and not the label because there was none. The picture matches the chosen prototype. Next time I'll try Thermocollant to stick directly onto the fabric rather than onto the labels.
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Response from Petit-Fernand
Hello Stéfania, we're delighted to read your message. Thank you for your confidence :) Sandra , C-monetiquette Team
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Carl
Rating: 5 out of 5
Delighted with this new order, nice evolution for the ironing labels with the paper provided in the booklet at least everything edt grouped together. I highly recommend these lovely labels as there is a wide choice of designs and colors and they are delivered quickly.
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Julie lore.
Rating: 5 out of 5
Quality products, very responsive customer service. I recommend +++
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Cathy B.
Rating: 5 out of 5
The name stickers i received are great. Once ordered they arrived very quickly, thanks.
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Fay-Louise N.
Rating: 5 out of 5
Great designs and very durable very pleased
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Mirela M.
Rating: 1 out of 5
The labels don't just stick to the clothes, you have to iron them with an iron for a few seconds. Sometimes the clothes burn because the iron sticks to them. If I had known this beforehand, I would never have ordered these labels. Contacting customer service didn't help either, as they explain how to iron the labels onto the clothes. Very helpful ?? P.S. I have already contacted customer service and they only explain how to put the labels on the clothes, as you do in your reply, but don't offer any other labels to stick on.
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Response from Petit-Fernand
Hello Mirela, thank you very much for your review. We have indeed provided with the explanation on how to apply the iron-on labels since you purchased the iron-on labels. These labels will not stick to the clothes without an iron, you need to leave the iron for 8 seconds to melt the glue and apply the labels directly to the clothes this way. If you do not wish to use the iron, we offer stick-on labels that can be applied directly to the care labels. If you have any questions, please do not hesitate to contact us. Team Esistmeins.
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Invité
Rating: 5 out of 5
Great service !!!!!
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Vanessa
Rating: 5 out of 5
Good quality
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Trey
Rating: 5 out of 5
Unique items and sticks well
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Mme Cucchiara
Rating: 5 out of 5
Quality products, very beautiful and already purchased for several members of the family. Fast delivery. Would recommend.
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De L.
Rating: 5 out of 5
We love the labels. Buy them regularly. Never had any problems. Always very nice
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Response from Petit-Fernand
Thank you for being our customer and taking the time to write a review!
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Raquel Tomas
Rating: 5 out of 5
The bag is of very good quality, the colors are very vivid and the designs really give a lot of play. I will buy again!
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Response from Petit-Fernand
What an illusion Raquel :) Thousands of thanks
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Kerstin M.
Rating: 5 out of 5
Everything super gladly again
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Ana
Rating: 4 out of 5
Good quality product, but it took forever to arrive. It was ordinary mail, but still...
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Response from Petit-Fernand
Thank you very much for your confidence Ana. We hope to improve our deliveries with the post office. Have a nice day, Sandra - Petit Fernand
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Sabathé
Rating: 5 out of 5
Top welcome from Sandra, who listened attentively and responded perfectly to my request, and more... An after-sales service you can't find anymore! I'm very satisfied with the children's water bottles that I've bought several times for my son, but also to make personalized gifts, which are much appreciated. A company that still knows how to look after its customers, thank you!
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Response from Petit-Fernand
That's very kind of you. Thank you for your confidence Sandrine :) Very nice day to you, Sandra , Team C-monetiquette
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ST.
Rating: 2 out of 5
I've made 2 complaints by e-mail and I still haven't had a reply for 2 weeks! No communication and yet it's important to satisfy customers, my products don't conform and have manufacturing defects and it's total silence!
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Response from Petit-Fernand
Hello Sylvia, We have just contacted you by email in order to help you. Unfortunately, we don't have any requests from you. Have a nice day, Sandra , Team C-monetiquette
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I.LL
Rating: 4 out of 5
Everything perfect, arrived in a few days in the mailbox. The stickers are holding up very well despite washing.
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Response from Petit-Fernand
Thank you very much for your message :)
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Paola A.
Rating: 3 out of 5
Unfortunately, the thermoadhesive labels start to peel off already after the first wash slightly, while the adhesive labels are too big x enter to be attached on all the inner labels
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Response from Petit-Fernand
Good morning Paola, we thank you for your time by phone. We have sent you an email so that we can propose a satisfactory solution. We wish you a good day.
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VERONIQUE SEIGLE
Rating: 5 out of 5
Beautiful personalized water bottle, as shown in the photos on the website. Perfect shipping.
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Response from Petit-Fernand
Au top !!! Thank you very much Véronique Sandra , Equipe C-monetiquette
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Martina A.
Rating: 5 out of 5
Impeccable products and excellent quality! We have been using them for 5 years now and have always had a great time! I highly recommend them!
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Camille GEBHART
Rating: 1 out of 5
Of the 5 packs ordered, 1 is unusable because the images don't peel off. The numbers on the stickers are missing on some stickers, and on others they're so crooked that I had trouble knowing which number went with which image. What's more, you have to search for the assembly instructions with a QR code, and once you're on the site, there are only product titles without images, and the titles aren't written on the packs. It's a bit tricky to find out which one matches
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Response from Petit-Fernand
Hello Camille, we are very sorry about this quality incident. We invite you to contact us by phone as soon as possible, in order to return the products in question. We are available from 9am to 1pm and from 2pm to 5pm. Here is our telephone number: 05 19 88 01 72 Good day, Sandra , Equipe C-monetiquette
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Emanuela
Rating: 4 out of 5
We were able to choose from very nice backgrounds, fonts and designs. On-time delivery. All satisfied!!!
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Valérie henriot
Rating: 4 out of 5
I ordered the labels to stick on the windows. It's a shame there wasn't an explanation on paper, as it would have made assembly much easier.
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ELIA LEON CANO
Rating: 1 out of 5
My order never arrived
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Response from Petit-Fernand
We are sorry to hear that you did not receive it. However, the refund was made as soon as you contacted us. Good day, Sandra , Petit Fernand Team
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JOSE RAMON COCA HERNANDEZ
Rating: 2 out of 5
The quality of the labels has gone down. I have been using them for years and in this latest batch they have changed. They are no longer integrated with the fabric and are stiff, so that they are uncomfortable when in contact with the skin.
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Response from Petit-Fernand
Hi Jose Ramon, I am sorry to hear that you have had some difficulty with the labels. Please do not hesitate to contact us by email with a photo of the labels so we can help you. Good day :) Sandra , Petit Fernand Team