/10
★★★★★
based on 125972 reviews published
★★★★★
based on 125972 reviews published
Latest neutral customer reviews
3
/5
★★★☆☆
The water bottles and lunch boxes are very pretty, but I'm disappointed that the drawings and the name are stickers. My daughter already has a friend who has started taking them off. Otherwise, fast delivery, well packaged.
Tesserg
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Answer from Petit-Fernand
Hi Wendy, we're sorry our product didn't meet your expectations. Please come back to us if the sticker on your daughter's lunchbox comes off. Good day, Camille C-MonEtiquette
2
/5
★★☆☆☆
The delivery did not go well, I paid for delivery in 24 hours, but it took at least 5 days to receive it. Delivery is expensive
..
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Answer from Petit-Fernand
Hello Claire, We have just refunded your shipping costs. Your order should have been delivered on time. Have a nice day, Camille C-MonEtiquette
2
/5
★★☆☆☆
I was sent someone else's labels that I can't use. I finally got the labels I ordered. I would like to order again, but now I'm stuck with labels I can't use or give away, so they will be going in the bin.
Hannah
Answer from Petit-Fernand
Hello Hannah, we are very sorry that you were sent the wrong order the first time around and that you are now left with an unwanted set of labels. This mistake was unfortunately due to a human error. We appreciate that throwing the labels in the bin is a waste and goes agaisnt our values to be as eco-friendly as possible, however, for data protection, we cannot share third party personal details. Please do not hesitate to contact us by telephone so we can discuss this matter with you! Kind regards, Jessica
3
/5
★★★☆☆
I'm disappointed, it's been 2 times I've ordered from you and 2 times I've received iron-on labels when I wanted stickers.
Chefclub
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Answer from Petit-Fernand
Hello Florence, you do indeed have iron-on labels for clothing on your order. Unfortunately, you made a mistake when placing your order. I've just sent you the invoice with the details. Good day, Sandra C-MonEtiquette
2
/5
★★☆☆☆
Fast delivery, and quick creation of the labels nevertheless I am disappointed the labels come off as of the first washing the labels objects are too large for the toothbrushes it is not really practical.
Leïla
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Answer from Petit-Fernand
Hello Leïla, we have just sent you an email to help you. We apologize for this quality anomaly. See you soon, Sandra C-MonEtiquette
3
/5
★★★☆☆
The producer was very good, but it took more than 10 days to arrive.
Invité
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Answer from Petit-Fernand
Hi Irene, we apologize for this delivery anomaly. For anything you need, please do not hesitate to write to us. Good day, Sandra Petit-Fernand
2
/5
★★☆☆☆
Very long delivery time. Light packaging, at the price I paid for the labels (400), a reinforced envelope would have been the minimum, it arrived trampled and torn on the sides. The labels are very nice, but I just hope they hold up better than the previous ones which came off too easily after a few washes (without a tumble dryer).
Mylène De Berdt
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Answer from Petit-Fernand
Hello Mylène, following our telephone conversation I can confirm the return 🙂 Our apologies for this delivery anomaly. See you soon, Sandra C-MonEtiquette
3
/5
★★★☆☆
I have been buying your clothing stickers for years, I think the quality has decreased in the last purchase, several stickers peeled off after the first wash, I have garments with stickers from 4 years ago and many washes and they are perfect, but these last ones are not the same quality.
Beatriz Alvarez
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Answer from Petit-Fernand
Good afternoon Beatriz, We have just sent you an email to help you. Best regards, Camille Petit-Fernand
3
/5
★★★☆☆
I'm happy with the result, but disappointed that there aren't more letters to choose from. For compound names it's disturbing. I had to put them in a different direction so that everything could be printed. As a result, instead of the first name, I only have half of the compound name.
Sabou81
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Answer from Petit-Fernand
Hello Sabrina, we have taken your message into account, and hope to improve our services to better satisfy you. Good day, Sandra C-MonEtiquette
3
/5
★★★☆☆
Very long delivery time and outrageous prices. I ordered stickers for shoes. I was told 10 would arrive. However, 5 pairs of stickers actually arrived. This information is misleading. It makes no sense to use them individually! So it's 1.20 euros per pair of shoes. For stickers! I cannot yet judge the quality.
Nadja
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Answer from Petit-Fernand
Hello Nadia , We apologize for this inconvenience. The delivery time is between 3 to 10 working days. For an order of 10 pieces, it is actually 5 pairs. We will get in touch with you to find more details about this incident.
2
/5
★★☆☆☆
The delivery times have not been met. They indicate 48 hours and it has taken 15 days, so I have not been able to use them for what I needed.
Ar
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Answer from Petit-Fernand
Good morning Aránzazu, we regret the delay of delivery by Correos. The 48 hours correspond to the manufacture of our products. Best regards, Camille Petit-Fernand
3
/5
★★★☆☆
The product takes quite a long time to arrive, I paid for the service with tracking but was informed only until the product was already in production and that there were delays due to other issues. I would suggest more communication, if only to say that it will take even longer.
Alejandra Torres Cumpa
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Answer from Petit-Fernand
Good morning Alejandra, we apologize for this delay. Best regards, Camille Petit-Fernand
2
/5
★★☆☆☆
Order placed with a 24h delivery service that I paid extra for, only to receive my order 4 days later. I consider it a big scam that made me waste my time and money.
Zahara
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Answer from Petit-Fernand
Hello Zahara, we have just refunded your chronopost delivery charges. Your order should have been delivered in 48 hours. Our apologies for this anomaly on their part. Have a nice day, Sandra C-MonEtiquette
3
/5
★★★☆☆
Product is high quality and beautiful. Shipping time was too long.
Invité
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Answer from Petit-Fernand
Thank you for choosing us! We are sorry to hear that the delivery took a long time. Can you please let us know by email how long the delivery took. LG, Ana
2
/5
★★☆☆☆
Very bad assistance. I didn't try the stickers because they arrived way after the due date so they didn't help.
Invité
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Answer from Petit-Fernand
Good morning, we are sorry to hear that you are not satisfied with our services. If you have any concerns or questions, please do not hesitate to contact us at [email protected] Good day Alessio, Petit-Fernand
3
/5
★★★☆☆
Unfortunately, it doesn't hold in some garments and comes off again. The label is very nice.
Heike H.
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Answer from Petit-Fernand
Dear Mrs. Hofmann. We are sorry to hear that your labels are peeling off - of course this should not happen! Can you please send us more details by e-mail so that we can find a solution for you. LG, Ana
3
/5
★★★☆☆
Shipping definitely needs improvement
Cp
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Answer from Petit-Fernand
Good morning, we are sorry to hear about this delay from the postal services. We hope you are satisfied with our products and remain available at [email protected] Good day Alessio, Petit-Fernand
3
/5
★★★☆☆
Shipping took a long time and my request for 2 individual booklets was not honored. So I have to give away the booklet with my torn out pages. The stickers have also been of better quality in the past
Manja H.
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Answer from Petit-Fernand
Dear Manja, Thank you for choosing us! We are sorry to hear that the delivery took a long time. We would like to find our more details to know if the post exceeded the litim we offer and offer you a new shipment with the separate brochure at our expense. LG, Ana
3
/5
★★★☆☆
Stickers great. Usually ask and receive the two different names in separate wallets but was told this time that my order was too small. Disappointing.
Zoe
Answer from Petit-Fernand
Dear Zoe. Thank you for your comment. We really value your opinion and your loyalty! I understand that the labels might look nicer if they are all in separate booklets, however unnecessary paper packaging for 20 labels can have a bit impact on the environment. We wish to be more eco responsable on our side 🙂 We will send you the booklet paper if this is so important for you !
3
/5
★★★☆☆
I ordered for 2 children. The stickers came together in a book. As they are each school enrolment gifts, I now have to separate the stickers out of the book for each child. With two different names, the stickers should come separately
Indra H.
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Answer from Petit-Fernand
Dear Indra! We can understand your disappointment very well. The reason we have changed the packaging is that we want to be more environmentally friendly and reduce paper waste as the booklets will eventually end up in the bin. Please let us know if you would like to receive the booklet separately so that you can split the booklet you already have and create two separate booklets. LG, Ana
2
/5
★★☆☆☆
Super quality like a few years ago Unfortunately, it feels like the magazine has been reduced by half while the price has remained the same? A note on the page would be nice
Shola
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Answer from Petit-Fernand
Hello Schola, thank you for your order. We offer different sets with different numbers of labels. You have chosen the starter pack with 80 labels. We would like to know more details about your problem and will contact you by e-mail. LG, Ana
2
/5
★★☆☆☆
Hello, your iron-on labels for clothes don't hold at all after one wash, everything has come off and yet I didn't follow your instructions which are in the leaflet, so I'm a bit disappointed with my purchase.
Allison Jaune
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Answer from Petit-Fernand
Hello Allison, we're sorry your iron-on labels have come off when they shouldn't have. We have just contacted you by email to help you. Have a great day, Camille C-MonEtiquette
3
/5
★★★☆☆
I don't understand why you're sending me 3 brochures with the right name and one with another name - it's a waste!
Michel
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Answer from Petit-Fernand
Hello Carole, we apologize for this oversight on our part. We have contacted you by email. Have a nice day, Camille C-MonEtiquette
3
/5
★★★☆☆
Only problem, having chosen shipping by post office without tracking, the goods arrived more than ten days beyond the specified deadline
Francesco
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Answer from Petit-Fernand
Good morning Francis, we are sorry to hear about this delay from the postal services. If you have any doubts or questions please do not hesitate to contact us at [email protected] Good day Alessio, Petit-Fernand
3
/5
★★★☆☆
Very practical and beautiful, although the last two orders have arrived one with the labels badly centered, and the last a few days ago with more than half with the name somewhat blurred, it is not cheap so I think there should be a process of quality control higher than there is currently.
Cristina
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Answer from Petit-Fernand
Good morning Cristina, I am sorry to hear that you have received some blurred name tags. We have just contacted you by email to help you. Have a nice day, Camille Petit-Fernand
2
/5
★★☆☆☆
A quality service, with parcel tracking. Too bad I had to pay 25 euros in customs fees on top of my delivery. I live in French Guiana, so France! 6 euros for delivery, and 10.60 euros for VAT and 25 euros extra for ordering outside the department. Sorry, but I won't be ordering from your site again, even though your products are of very high quality.
Angélique Boiron
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Answer from Petit-Fernand
Hello, we are sorry for this error on the part of the post office in French Guyana. As the delivery charges were already included in the order, the tax charges should not have been added. We have contacted you by email to find a solution together. Sincerely, Jessica - C'MonEtiquette
3
/5
★★★☆☆
I haven't received my order from 31/5/23 so can't comment
Gee
Answer from Petit-Fernand
Hello Karen, I have contacted you via email. Kind regards, Jessica
3
/5
★★★☆☆
Hello This is the second time that I order until today I had no problems. I ordered 100 labels for objects that I received without any problem and I ordered 100 iron-on labels and I still haven't received anything. I hope to receive them this week, too bad they didn't arrive at the same time.
Séverine Paquet
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Answer from Petit-Fernand
Hello Séverine, following the telephone conversation you had with our customer service department, we are delighted to have been able to resolve your problem. Thank you for your loyalty! Camille C-Mon Etiquette
3
/5
★★★☆☆
Hello I bought products for my son and I was angry because I bought labels ... a gourd and a toilet bag with his first and last name, because he left in sea class and for my bad surprise I received the package in two times ... so the gourd and the bag I did not have when the labels so no gourd and kit for the trip ... and I had no information about it.
Elsa Doutel
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Answer from Petit-Fernand
Hello Elsa, we have just contacted you by email to help you. Have a nice day, Sandra C-MonEtiquette
2
/5
★★☆☆☆
I ordered the goods on 29.5.23 with express delivery in 48 hours for an extra 9.50 surcharge. On 02.06.23, 4 days later, you marked the goods as shipped. It arrived on 06.06.23. By then it was already too late and our son was already on a school trip. I don't think it's right to demand 7 days and an express delivery surcharge for this. Otherwise, the product is functional and good.
Antje
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Answer from Petit-Fernand
Dear Antje! You are absolutely right, the order should not take so long. I am very sorry for this situation and I will refund you the 9.50. Please let me know if you still want to use your labels or if you need the full refund. I am here to help you! LG, Ana