/10
★★★★★
based on 4453 published reviews
★★★★★
based on 4453 published reviews
Latest negative customer reviews
1/5
★☆☆☆☆
I've received the paper cards, but today I still haven't managed to download them. I've installed the NV chart app on my Mac, but I can't find my password to use it. I've asked the system for a new password, and I'm still waiting for the e-mail. Admittedly, I'm no computer whiz, but at this level we're being laughed at...
Gwenael A.
purchased on 01/08/2023
Translated review1/5
★☆☆☆☆
I paid for fast delivery. But I received my parcel 1 week later. Very disappointed SALMAGNE Virginie
Virginie S.
purchased on 14/06/2023
Translated review1/5
★☆☆☆☆
Order received after 4 months... No follow-up, no information if you don't ask any question... No commercial gesture, everything seems normal... As a boater, this will be my first and last order.
Rodolphe C.
purchased on 23/09/2022
Translated review1/5
★☆☆☆☆
I didn't like You didn't make the grade for the shoe size
Hanifa M.
purchased on 01/12/2022
Translated review1/5
★☆☆☆☆
Order in July to receive the order in December. 6 months of delay. No information, no compensation. Website to avoid.
David M.
purchased on 07/08/2022
Translated review Answer from Picksea
Hello Sir, we apologize for the lack of follow-up on your order and assume our share of responsibility for your dissatisfaction. Indeed, some references are made available at very or even too distant deadlines. As it is usually done, we should have offered you an alternative.
As compensation, we offer you a 20% discount on your next purchase on our site.
We remain at your disposal,
Olivier / Customer Service
As compensation, we offer you a 20% discount on your next purchase on our site.
We remain at your disposal,
Olivier / Customer Service
1/5
★☆☆☆☆
My order had been forgotten, no news for 5 weeks, I had to restart to receive it.
Arnaud U.
purchased on 19/10/2022
Translated review Answer from Picksea
Hello, we apologize for the delay in the delivery of your order. It has been processed but the supplier's restocking time was much longer than expected.
We hope that the article suits you despite this delay.
Sincerely,
Olivier / Customer Service
We hope that the article suits you despite this delay.
Sincerely,
Olivier / Customer Service
1/5
★☆☆☆☆
Change of carrier, order on March 17, reception on December 3.....10 months to get my package....
Guillaume G.
purchased on 17/03/2022
Translated review1/5
★☆☆☆☆
Item received in a different color than ordered (red instead of black). The least I could have done would have been to warn the customer before sending! The return costs were at my expense if I returned the item, so I kept the item but it does not really suit me. I don't recommend this site.
Sophie M.
purchased on 04/09/2022
Translated review Answer from Picksea
We understand your dissatisfaction and apologize for the color error during the preparation of your order. It can happen indeed.
In order to restore our image and to keep you among our customers, we propose you to apply a 10% discount (except promotions) on a next article that you would like to order on our site.
In order to restore our image and to keep you among our customers, we propose you to apply a 10% discount (except promotions) on a next article that you would like to order on our site.
1/5
★☆☆☆☆
Incomplete shipping address, package returned. A person named *** tells me that I did not enter my address correctly. This has never happened to me in 25 years of Internet ordering, but why not... rather a bug in your system, but it can happen. The role of the after-sales service is to listen, reassure, and find a solution. Isabelle wanted above all to be right and show me that I was wrong. Totally out of her role. Maybe try an internship in customer relations, but I think I'll put her mostly in administration or handling, without any contact with customers. Good luck! ***
Eric M. Translated review
1/5
★☆☆☆☆
IMPOSSIBLE TO VALIDATE PAYMENT BY CARD I AM THE FORMER PRESIDENT OF THE BANK IN QUESTION;;;; Too bad because your articles seem excellent
David D. Translated review
1/5
★☆☆☆☆
I never received my package sent by colissimo. Although I received a notice of deposit in my mailbox, I did not find it inside. I have not had any response from colissimo despite 3 reminders made via their online form. I don't know what to do anymore.
David L. Translated review
1/5
★☆☆☆☆
I was very disappointed because after sending back the raincoat I had ordered, it was returned to me without explanation. I had to call and was told that the raincoat was full of mud when it was not even tried on and shipped back to the post office a few hours later. I just unfolded it and put it back in its packaging. When it was returned to me it was barely dirty on the right side. So that means I received an item that had already been returned by someone else and had been worn. I would never send back a dirty item.
Franà§oise G. Translated review
1/5
★☆☆☆☆
Hello, I am very disappointed to have received a Musto Gore tex offshore jacket for men, even though I had specified to *** with whom I finalized my order that I wanted to buy a WOMAN jacket. I have to bring my daughter to whom I would like to give this Christmas gift, so that she can try this jacket before possibly returning it to you. When I received the parcel, I phoned Picksea, I explained the problem to a person who introduced herself as the accountant and who told me that women often choose the men's model to be more comfortable and that in any case the supplier will not be able to send women's jackets to Picksea until spring 2022! Who are we kidding? In summary: I paid for more than *** a jacket that does not correspond to my request, I have to move my daughter to try the gift she should have received at Christmas (so missed for the surprise) and no one responsible at Picksea to find a solution to their error. I find this neither very professional, nor very serious, nor very honest! To read you ***
Karine L. Translated review
1/5
★☆☆☆☆
Bermuda shorts too big and not the right color
Jessica F. Translated review
1/5
★☆☆☆☆
2 OUT OF 3 PAINT CANS ARE VERY DAMAGED. However, no damage on the packaging.
Gilles L. Translated review
1/5
★☆☆☆☆
Package not delivered to date or even probably lost. To be continued.
Sandrine M. Translated review
1/5
★☆☆☆☆
Unmet deadlines
Josseline V. Translated review
1/5
★☆☆☆☆
Waiting time too long, no news!!! Very disappointed by the quality of my boots I will not repeat the experience!
Marianne B. Translated review
1/5
★☆☆☆☆
Delay of more than 5 weeks in the order. I found out because I contacted customer service.
Bruno B. Translated review
1/5
★☆☆☆☆
I still haven't received the package....It was lost and I contacted you to find out how it was going... So I am quite bitter to receive this message! Please act as soon as possible for a refund or a new shipment! ***
Edith M. Translated review