/10
★★★★★
based on 4460 published reviews
★★★★★
based on 4460 published reviews
Latest negative customer reviews
1/5
★☆☆☆☆
Very disappointing. The product (40 mm long flat calipers) is announced in stock but the order is sent only after 4 weeks. Without any news, I had to contact myself to get information and understand what was going on: waiting for the supplier. I absolutely needed it for the Christmas vacations. I was right to anticipate my purchase in November... Moreover, for an unknown reason, the package was not delivered to the requested relay point. Last surprise: when I finally get my order back, I notice that the flat stirrups are not the size I ordered (50 mm instead of 40 mm). Very long delays, unsolicited information, modified delivery, non-compliant order: full marks! Usually I never put reviews (positive or negative) but this is out of the ordinary enough to deserve it.
Vianney D. Translated review
1/5
★☆☆☆☆
Correct order taking, mention of stock, etc. .... It's after that it spoils! Link to the carrier : zero Answers to customer messages on the site ; several days delay.... Muddy explanation.... Lost product Refund proposal on December 24: not before January 31 because the accountant is on vacation! Are you sure you want to do a satisfaction survey? !!!! Do competitive intelligence instead.....
Francois F. Translated review
1/5
★☆☆☆☆
I was patient because there was no urgency to repair my sail and because you were very kind on the phone but it is not normal that you continue to promote on the internet a product that you have been out of stock for three months (with the mention delivered within a week), this shows at least a negligence on your part
Fabice D. Translated review
1/5
★☆☆☆☆
Products in conformity with the order Delay initially not announced, then claimed and commitment not kept 2 times
Pierre C. Translated review
1/5
★☆☆☆☆
Hello, Marine card ordered on 21 /11 received on 12 /12, while it should have arrived between 02 and 05 /12 and I needed it of course on those dates. When I called, the person on the phone gave me the impression that it was an oversight, she offered to reimburse me because I told her that the other people in the training had received it on time (ordered from competitors) and assured me that I would have it on the 11th, I went to the relay point, still not arrived. So I will not repeat the experience, because I am dissatisfied with the service and I am behind in my training. Sincerely
Stephane R. Translated review
1/5
★☆☆☆☆
I received a message from the carrier indicating a return to sender The letter carrier told me the next day that the package was leaking a viscous liquid Not packed well enough? Or mistreated? Or both.... Not yet received
Francki V. Translated review
1/5
★☆☆☆☆
Disappointed after a refusal to group my last two orders to give me free shipping. Instead you offered me the delivery for the next order which for me is not a commercial gesture, just a way to push me to buy.
Romain C. Translated review
1/5
★☆☆☆☆
6 weeks to receive my order. No information from picksea. The least they can do is to inform the customer.
Frédéric B. Translated review
1/5
★☆☆☆☆
I placed an order on October 28, and paid an additional shipping charge of *** for express delivery on October 30. We are on November 12 and I still have nothing! despite several calls and a new shipment of my order on October 6 for delivery on October 8. The carrier says he came to my home: false, I did not move all day, and warns me on the 9th of his delivery at a partner shop in a town near here (and after having, initially, indicated to have given me the shipment in person!) I am outraged and furious. Advice: bring up the problem of the delivery driver *** to TNT, change the carrier ? ( *** ?) On the other hand, it is annoying to get the number *** and a voice mail when you do the *** to contact the company. You really have to insist that someone answers.
Anne-marie R. Translated review
1/5
★☆☆☆☆
Missing a product order blocked and refund to cry this site is to ban
Thierry E. Translated review
1/5
★☆☆☆☆
The product I ordered is not the one I received. I ordered the Pezl carabiner clip which, on the site, was in its old version and in yellow/gold color. However, I received the new one, orange in color and without the same properties. I was looking for this specific product and the new one, which was sent to me, does not meet my expectations at all.
Marie C. Translated review
1/5
★☆☆☆☆
Items that do not fit their description
Merlin C. Translated review
1/5
★☆☆☆☆
You announce missed deadlines you sell products that you do not have Very dissatisfied with your services
Gerard V. Translated review
1/5
★☆☆☆☆
Hello, a purchase made on the site Picksea the 20 /august /2019 for a waterproof bag for a total value of ***,. I received quite quickly the 23 /aoÅ"t and as soon as I receive the package I realize that it does not suit me, I return it within the hour with the return form as indicated in the package and shipping costs of *** at my expense in collissimo .SO, I paid twice for transport for an unfortunate thing to ***, total cost *** . The next time I buy from a small merchant near me. Since then I have no news from this site or anyone else, nor refund, my consumer association will be notified when I return from vacation. It is certain that on *** the problem would already be settled. It is all the same regrettable that the example comes from America. It goes without saying that I am not at all satisfied and that to put 1 star while at A is worth only 0.
Philippe C. Translated review
1/5
★☆☆☆☆
Order still not received !!!!
Michel A. Translated review
1/5
★☆☆☆☆
Bad experience made, order placed, accepted and paid ... to finally be informed that the article is no longer available in the chosen color!
Anne V. Translated review
1/5
★☆☆☆☆
- When you press "forgot password", it doesn't work. - after 10 days my order has still not been shipped - I asked for information about this on the site, I did not get an answer.
Fred R. Translated review
1/5
★☆☆☆☆
I am not satisfied at the moment; there is a delay for my order which has still not arrived. The exchanges with the customer service are rare or non-existent. I have had only one answer to my numerous questions. I don't find this very serious, but I hope that my order (a birthday present for my son) will arrive very soon.
Eric C. Translated review
1/5
★☆☆☆☆
We cannot answer your satisfaction survey as I have not yet received my package which was scheduled for delivery on August 19th.
Cedric L. Translated review
1/5
★☆☆☆☆
Total lack of information bad interaction between customer and supplier wrong information about stock and delivery time
Silao M. Translated review