Reviews Pinup Secret

Barely opened one application and the tip of the pen fell off. Very disappointed

I never received my parcel, I don't know where it is, it's been 15 days since I should have received it. When I call, they tell me to be patient, but after waiting and waiting, I wouldn't recommend them any more unless I change carrier, which today is Chronopost, who are to be avoided.

I received only one soap with the brush whereas the offer I ordered was two soaps with the brush. I've already emailed you a complaint which has gone unanswered.

Delay

Made my acne worse x100

I have not received my order

Product very poorly rated on yuka, and smell not so good

I still haven't received my order!

The mask was open.

Disappointed

Order since June 19 and received a week ago . you did not want to redo it at your expense before . pitiful customer service.

Lousy products...

I haven't even received my parcel. I ordered on August 6th, it's now August 19th and I still haven't received anything.

I still haven't received my parcel

Very disappointed with the soap.I've been ordering since 2019 and for some time now, the soap is translucent brown and the smell is not pleasant. I would no longer recommend it. What's more, I'd already said so but nothing changes.

I am really disappointed with the soaps they are different from before it's been a few years since I use it and you feel a big difference to that fact I will no longer order and I strongly advise against them!!!! No more effectiveness !!!

I ordered a parcel that was stolen from me. I am waiting for pin-up secret to send me my parcel.

Thank you for your follow up, I did receive the pills and had an opportunity to try them.

Order made at the end of July received qq days later a product was missing.apres des démarches et prouver de ma bonne foi.la marque me renvoie le produit manquant en point relais et qd j'y vas pour retirer le colis pas de Colis!!! ou est Il???enquête en cours mais mois j'ai payé et il manque un produit dc pas satisfait.cordialement

I didn't receive the right products... and they offered to keep them with a discount. I'm still waiting for the refund

I have not received my parcel

I did not receive all the products... Not a serious brand.

I'm not happy with this latest purchase, they changed the delivery to a relay point instead of my usual address and it was very difficult for me to collect my order.

I revised my order with one less soap. It's been over a week since I contacted customer service and I haven't heard anything...

I'm still waiting to hear from you about the mist I received instead of the biphase. I am still waiting for the return or a possible return. Sincerely

A customer for years, I am very dissatisfied: the products were delivered to a different relay point from the one requested (10 km from my home) and very late....

Frankly I'm disgusted I only bought the oil-free moisturizer but when I saw that it had a rating of 8/100 on yuka I quickly stopped using it.

I've been using the brand for years and the products are top notch. On the other hand, I'm very upset with my last order because it wasn't complete, and what's more, there was supposed to be a brush as a gift, which of course I didn't get either!!!!! And no commercial return. So very unhappy.

Pin up secret products are really good, including the goat's milk soap for acne.

Nothing received!

Hello, as described in a previous email, I received the scrub opened with oil all over my cooos. I was able to save the 2 goat's milk soaps but not their packaging. I'm waiting for a return to get another one.

I love pin-up products

I'm very satisfied with your products, but very dissatisfied with your after-sales service, as I received my last order with the missing soap and immediately reported it, but to this day I've had no news of my complaint. That's why I have only one star

It gives me red marks at the bottom of my face and a dry effect despite the cream, which also burns my face.

Order received halfway

Products more expensive than elsewhere, even though we're on the official website.

I received an unsealed product that was opened and therefore unhygienic. I was refused a refund

The texture of the soap I've been ordering for a long time has changed and no longer works as a mask.

I still haven't received my parcel.

I'm missing 2 free soaps as specified at the time of purchase.