9.3/10
★★★★★
based on 76862 reviews published

Latest negative customer reviews

1 /5
★☆☆☆☆
I've been ordering the oil-free cream and soap for several years now, and it's been 2x since the push button on the oil-free cream didn't work, so I'm forced to use the old one.
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Elisa C.
purchased on 02/10/2023
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1 /5
★☆☆☆☆
My order was missing a product. Impossible to get a refund or to receive the product. Very disappointed.
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Marion D.
purchased on 04/10/2023
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1 /5
★☆☆☆☆
Even more buttons than before
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Cynthia H.
purchased on 05/10/2023
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1 /5
★☆☆☆☆
I did not open all the boxes of my order when I received it but yesterday I wanted to make a mask and once the box opened the inside of the box wet u'e once the skin opened the plastic inside was already opened so the water was out of the box that's why it was wet really disappointed for the.mask
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Ilham S.
purchased on 02/10/2023
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1 /5
★☆☆☆☆
Super product for the essential box but when I make contact because I am missing a product purchased next to the box I am sent back to colissimo because the weight of the package left with them and normal but the package was unopened when I received it and colissimo tells me to check with my order site. No refund or return for the missing product.
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Cindy M.
purchased on 03/10/2023
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1 /5
★☆☆☆☆
Hello, Since 2023 the brand has changed the composition of its goat's milk soap, which I find really disappointing given its effectiveness before that date.
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Zahoua B.
purchased on 03/09/2023
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1 /5
★☆☆☆☆
My order is missing one product, no news from the brand!
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Linda H.
purchased on 01/10/2023
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1 /5
★☆☆☆☆
I had my order delivered to a relay point. I received a text message on 06.10 to pick it up. Being away for the weekend, I couldn't make it. When I went to pick it up on 14.10 it was gone. And the owners of your relay point were very unpleasant.
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Sophie H.
purchased on 29/09/2023
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1 /5
★☆☆☆☆
I have not received the parcel
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Camélia B.
purchased on 25/09/2023
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1 /5
★☆☆☆☆
A product is missing. On the same day I received it, I sent an e-mail with a photo of the contents. A few days later I received an e-mail asking me to send a photo of the contents, which I had already done, and photos of the package and label. I replied to this e-mail with the fifferent photos requested. Since then I've had no news... not even about receiving the photos... So for the moment I'm not very happy... I'm still waiting for Monday, hoping that.... Not to mention that I don't find my skin extraordinary since I've been using the products, so I'm thinking first and last order. I find my complexion dull. I'm going back to my old routine which suited me much better.
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Nathalie C.
purchased on 29/09/2023
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1 /5
★☆☆☆☆
No star I didn't receive my order and it was returned and I don't know why because my address was on it. I have my invoice
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Aminatou M.
purchased on 29/09/2023
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1 /5
★☆☆☆☆
I have not received my order
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Tifany L.
purchased on 01/10/2023
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1 /5
★☆☆☆☆
Disappointed ... classic soap so even more disappointed
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Helodye V.
purchased on 30/09/2023
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1 /5
★☆☆☆☆
My package left I have them complete arrive missing 2 item open carton and it's up to me to make a claim to the post office which will be put without action but I paid my 3 article
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Caroline B.
purchased on 30/09/2023
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1 /5
★☆☆☆☆
Ordered on September 27, it's now October 13, and I still haven't received my parcel, nor has customer service contacted me.
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Caroline D.
purchased on 14/09/2023
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1 /5
★☆☆☆☆
Fast delivery but ineffective product soap that gives pimples and cream that doesn't even moisturize! Disappointed
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Sacra M.
purchased on 28/09/2023
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1 /5
★☆☆☆☆
I hated it, it didn't change a thing
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Hakima E.
purchased on 26/09/2023
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1 /5
★☆☆☆☆
I never received my order because the people who dealt with it did not check my change of address email which I had sent just a few minutes after my order (5 minutes after).
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Nadaa S.
purchased on 28/07/2023
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1 /5
★☆☆☆☆
Product broken and opened on receipt.
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Cassandra B.
purchased on 26/09/2023
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1 /5
★☆☆☆☆
The products don't work at all, I feel itching and tingling every time I use the precious cream and oil-free cream.
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Amel O.
purchased on 25/09/2023
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1 /5
★☆☆☆☆
Null
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Sabrina H.
purchased on 22/09/2023
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1 /5
★☆☆☆☆
Crème tounée
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Joanne E.
purchased on 24/09/2023
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1 /5
★☆☆☆☆
Good product but still expensive
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Rose-marie B.
purchased on 21/09/2023
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1 /5
★☆☆☆☆
Disappointed product without protection yellowed and smells very bad call customer service who offered to buy a product at 50 percent a joke, site to flee
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Sylvie A.
purchased on 21/09/2023
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1 /5
★☆☆☆☆
I'm not satisfied because on the site I paid over 30€ and the next day I went to the local pharmacy and to my great surprise they were selling your products for half the price (15€ for your soap instead of 32 on your site).
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Fatima B.
purchased on 20/09/2023
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1 /5
★☆☆☆☆
Error when receiving the parcel, wrong items received. The after-sales service asks for the items to be returned so that they can be sent to another person. The hygiene is more than regrettable and not worthy of a cosmetics brand.
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Emilie L.
purchased on 19/09/2023
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1 /5
★☆☆☆☆
Very satisfied
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Yousra B.
purchased on 17/09/2023
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1 /5
★☆☆☆☆
Hello, I'm disappointed by my purchase. My daughter, who has mild acne until now, has been using the soap for a week and it's been a disaster. She has many more pimples than usual, and they are inflammatory pimples. Her face is unrecognizable. I don't understand why this soap is supposed to reduce pimples. I don't recommend it at all.
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Linda D.
purchased on 13/09/2023
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1 /5
★☆☆☆☆
I didn't have time to look for my parcel.
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Sandrina L.
purchased on 14/09/2023
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1 /5
★☆☆☆☆
I ordered 2 items and only received one. I'm still waiting for a response from customer service... I'm usually satisfied...
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Benedicte D.
purchased on 13/09/2023
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