Reviews Pinup Secret

Defective product and they refuse to refund my money.

I still haven't received my parcel

NO PARCEL TRACKING, RELAY POINT NOT RESPECTED AND I STILL HAVEN'T ORDERED

I never received my package. And no return from you

I haven't received anything yet.

I ordered a set with two soaps + 1 brush. I received only one soap and the brush, I immediately reported the problem, I was asked to send a photo of the products and packaging, I never heard from them again.

👋 I just found the same soaps in a store, and they are bcq cheaper how is that possible???

Having been unable to collect my parcel within a week, it has already been returned to sender. I sincerely hope to be compensated, in which case I will not buy from this site again, with which I am usually satisfied.

My parcel was returned after 7 days, and I didn't get an alert before 24 hours, and I didn't like the fact that your after-sales service told me to pay the return costs again. And normally, parcels are returned after 14 days, so that's it! Have a nice day!

Bonjour je ne suis pas satisfait, ca je n'ai reçu mon colis ???? cdt

I never received my parcel and was not reimbursed.

I'm very disappointed by the price because even on special offer, I found identical products on average €8-10 less... I think it's a shame and gives a bad image.

A very aggressive product for my skin, which became dry after two days, accompanied by small pimples.

I've been using pin up products for 2 weeks now and I haven't seen any results or changes.

M'a fait plein de boutons soap contains coconut oil, which is Comé do, gênes

Order not received

I have not received my parcel at home. It was delivered to 7890 Ellezelles at a relay point and I strongly object to travelling the miles to collect it. The delivery should have been made to 7911 BUISSENAL, Saule Pendu, 6. Thank you for making the necessary arrangements.

Unfortunately, I did not have the opportunity to collect my parcel. It has been returned. Can you send it back to me? If not, will I be reimbursed quickly so that I can place another order?

Disappointed with customer service, I've been buying from them for a few years now, and on my last order I contacted them about a problem with the pump on my cream, which made it unusable. The response from customer service was "there's nothing we can do". They're always busy to sell, but after that, at the price of their products, the least they can do is respect their customers.

The product dries out my skin enormously and therefore inevitably creates excess sebum. This excess of sebum causes me a lot of pimples and blackheads. Maybe that's why I didn't buy your oil-free cream, but I don't think so because my skin is not comedogenic.

I still haven't received my order and you don't answer me when I ask you where my order number 192821 is.

Delivery too expensive

I'm not satisfied

I didn't receive the right product, after complaining I never heard back!

Very disappointed with customer service. After 15 days of waiting, still no parcel and no solution or commercial gesture from Pin Up Secret. Package still waiting...

The brand made a mistake with the box, but I really need the products, and I must either pay for the missing product or send my box back, but I really need the products for my acne, I only ask for repairs, and that they send me the missing product.

Ordered two jars and received only one with a torn protective lid, so it was opened. Announced parcel and nothing at the Chronopost post office.

Unfortunately I have even more acne and dry skin.

Disappointed to receive the soap in a cardboard box with no soap holder as shown on the networks.

Voleurs , one wonders if it really exists mdr

Perfect and a big change

The parcel took too long and now I'm not in France.

Disappointed, a product was missing from my parcel ...

Only 1 product received in my parcel instead of 2! I'm awaiting the return of the service.

If I could have put zero stars... on the packaging we see the name of a company in France. Then "Netherlands", but in the end it says "made in IL" = made in Israel. It's deceitful not to put myself forward.

I'm missing 2 products

Many pimples have appeared and my skin texture is worse than before using these products.

I didn't receive my parcel and I paid a lot.

Very disappointed I was missing a product, I reported it, they never answered me.

It's a shame about the goat's milk soap, which has a really horrible smell. The crème précieuse is great, but the soap is a real zero because of its unbearable scent.