/10
★★★★★
based on 77376 reviews published
★★★★★
based on 77376 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Missing a product
Virginie T.
purchased on 11/10/2023
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1
/5
★☆☆☆☆
I ordered the 138€ set 3 times ... I also bought the soap holder 3 times in order to have a complete set for Christmas gifts, and when I received my package it was missing the 3 soaps included in the initial 138€ set!!!! If you're going to offer sets, you might as well have them in stock.... Rather than putting them together for each order! Really disappointed... especially for the amount of products I ordered.
Clara L.
purchased on 07/10/2023
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1
/5
★☆☆☆☆
For my part, it didn't work and I got even more pimples.
Elina L.
purchased on 10/10/2023
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1
/5
★☆☆☆☆
Catastrophic. I tried to make excuses for this product by saying that other factors could explain the state of my skin. But I'm forced to admit that these factors had never caused such a result on my face. It felt like a swarm of bees had savagely attacked me.
Dounia C.
purchased on 03/10/2023
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1
/5
★☆☆☆☆
I haven't received my order
Dayana S.
purchased on 06/10/2023
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1
/5
★☆☆☆☆
To date, I still haven't received my order. I'm told it's a problem with the post office and that a claim has been opened (processing time between 15 days and 3 weeks). In the meantime, no solution has been found and I still don't have my products!
Justine E.
purchased on 09/10/2023
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1
/5
★☆☆☆☆
I never received it I requested a return of my parcel or a refund
Linda A.
purchased on 04/10/2023
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1
/5
★☆☆☆☆
I haven't seen the promised results...
Mariam D.
purchased on 03/10/2023
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1
/5
★☆☆☆☆
.
Salima A.
purchased on 04/10/2023
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1
/5
★☆☆☆☆
Half of my products are missing, I am waiting for a return
Khedidja M.
purchased on 03/10/2023
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1
/5
★☆☆☆☆
I've been ordering the oil-free cream and soap for several years now, and it's been 2x since the push button on the oil-free cream didn't work, so I'm forced to use the old one.
Elisa C.
purchased on 02/10/2023
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1
/5
★☆☆☆☆
My order was missing a product. Impossible to get a refund or to receive the product. Very disappointed.
Marion D.
purchased on 04/10/2023
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1
/5
★☆☆☆☆
Even more buttons than before
Cynthia H.
purchased on 05/10/2023
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1
/5
★☆☆☆☆
I did not open all the boxes of my order when I received it but yesterday I wanted to make a mask and once the box opened the inside of the box wet u'e once the skin opened the plastic inside was already opened so the water was out of the box that's why it was wet really disappointed for the.mask
Ilham S.
purchased on 02/10/2023
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1
/5
★☆☆☆☆
Super product for the essential box but when I make contact because I am missing a product purchased next to the box I am sent back to colissimo because the weight of the package left with them and normal but the package was unopened when I received it and colissimo tells me to check with my order site. No refund or return for the missing product.
Cindy M.
purchased on 03/10/2023
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1
/5
★☆☆☆☆
Hello, Since 2023 the brand has changed the composition of its goat's milk soap, which I find really disappointing given its effectiveness before that date.
Zahoua B.
purchased on 03/09/2023
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1
/5
★☆☆☆☆
My order is missing one product, no news from the brand!
Linda H.
purchased on 01/10/2023
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1
/5
★☆☆☆☆
I had my order delivered to a relay point. I received a text message on 06.10 to pick it up. Being away for the weekend, I couldn't make it. When I went to pick it up on 14.10 it was gone. And the owners of your relay point were very unpleasant.
Sophie H.
purchased on 29/09/2023
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1
/5
★☆☆☆☆
I have not received the parcel
Camélia B.
purchased on 25/09/2023
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1
/5
★☆☆☆☆
A product is missing. On the same day I received it, I sent an e-mail with a photo of the contents. A few days later I received an e-mail asking me to send a photo of the contents, which I had already done, and photos of the package and label. I replied to this e-mail with the fifferent photos requested. Since then I've had no news... not even about receiving the photos... So for the moment I'm not very happy... I'm still waiting for Monday, hoping that.... Not to mention that I don't find my skin extraordinary since I've been using the products, so I'm thinking first and last order. I find my complexion dull. I'm going back to my old routine which suited me much better.
Nathalie C.
purchased on 29/09/2023
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1
/5
★☆☆☆☆
No star I didn't receive my order and it was returned and I don't know why because my address was on it. I have my invoice
Aminatou M.
purchased on 29/09/2023
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1
/5
★☆☆☆☆
I have not received my order
Tifany L.
purchased on 01/10/2023
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1
/5
★☆☆☆☆
Disappointed ... classic soap so even more disappointed
Helodye V.
purchased on 30/09/2023
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1
/5
★☆☆☆☆
My package left I have them complete arrive missing 2 item open carton and it's up to me to make a claim to the post office which will be put without action but I paid my 3 article
Caroline B.
purchased on 30/09/2023
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1
/5
★☆☆☆☆
Ordered on September 27, it's now October 13, and I still haven't received my parcel, nor has customer service contacted me.
Caroline D.
purchased on 14/09/2023
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1
/5
★☆☆☆☆
Fast delivery but ineffective product soap that gives pimples and cream that doesn't even moisturize! Disappointed
Sacra M.
purchased on 28/09/2023
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1
/5
★☆☆☆☆
I hated it, it didn't change a thing
Hakima E.
purchased on 26/09/2023
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1
/5
★☆☆☆☆
I never received my order because the people who dealt with it did not check my change of address email which I had sent just a few minutes after my order (5 minutes after).
Nadaa S.
purchased on 28/07/2023
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1
/5
★☆☆☆☆
Product broken and opened on receipt.
Cassandra B.
purchased on 26/09/2023
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1
/5
★☆☆☆☆
The products don't work at all, I feel itching and tingling every time I use the precious cream and oil-free cream.
Amel O.
purchased on 25/09/2023
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