/10
★★★★★
based on 70443 published reviews
★★★★★
based on 70443 published reviews
Latest negative customer reviews
1/5
★☆☆☆☆
Package still not delivered
Elodie C.
purchased on 02/02/2023
Translated review1/5
★☆☆☆☆
I received it much further than where I had specified. And I don't find my skin changing. Still my acne marks
Aurélie R.
purchased on 02/02/2023
Translated review1/5
★☆☆☆☆
15 days late and not even a commercial gesture
Celine T.
purchased on 01/02/2023
Translated review1/5
★☆☆☆☆
I ordered from this site because of an influencer "ad". It's not the first time I try to trust their products sales and I feel like it's the second time I've been tricked. Because my package worth 87€, was notified to me "delivered" when I obviously had. I'm still waiting for the investigation to be done, now we'll see how these things are managed...
Erika C.
purchased on 02/02/2023
Translated review1/5
★☆☆☆☆
An ordered product replaced by another, an after-sales service that offers no suitable solution very disappointed
Marjolaine F.
purchased on 31/01/2023
Translated review1/5
★☆☆☆☆
Delivery and SAV at the top! On the other hand, I am very disappointed ... I bought a pack of 6 products! After 3 weeks, my skin is very damaged, stripped ... even drier than usual!
Sarah T.
purchased on 17/01/2023
Translated review1/5
★☆☆☆☆
Do not accept their mistake and are not professional at all
Justine V.
purchased on 30/01/2023
Translated review1/5
★☆☆☆☆
I asked for delivery to my home and finally I got it in a post office (why I don't know) where I can go very rarely because it's far from my home and I don't have a car. But the product bought is top
Corinne J.
purchased on 28/01/2023
Translated review1/5
★☆☆☆☆
The soap dries my skin and the cream does not moisturize. My skin is always tight
Julie A.
purchased on 28/01/2023
Translated review1/5
★☆☆☆☆
B
Marie-christine M.
purchased on 27/01/2023
Translated review1/5
★☆☆☆☆
Very disappointed with the face peel which leaves a grainy veil on the face that is difficult to remove. I do not recommend this product and will never buy it again.
Aline D.
purchased on 28/01/2023
Translated review1/5
★☆☆☆☆
I still haven't received my package, no news from the customer service I contacted, the lady doesn't apologize for the delivery problem and asks me to wait, no goodbye or thank you.
Samira B.
purchased on 27/01/2023
Translated review1/5
★☆☆☆☆
Ineffective makeup remover
Dominique S.
purchased on 28/01/2023
Translated review1/5
★☆☆☆☆
Your products are good except that I had to pay 55.50€ of customs tax for 90€ of product I find it abusive
Ludovic C.
purchased on 25/01/2023
Translated review1/5
★☆☆☆☆
I did not receive my package I am still waiting to receive it I made several orders everything is always well but I am very disappointed
Emma M.
purchased on 26/01/2023
Translated review1/5
★☆☆☆☆
Very happy with the products but the delivery service is catastrophic on each order. Change of relay point without warning us with 20km difference between the two, change of delivery date without warning us. Complaint made to Colissimo and Pin-up Secret but no return 10 days later
Stephanie G.
purchased on 25/01/2023
Translated review1/5
★☆☆☆☆
In spite of my good faith on the fact of putting wrong in the composition of my set, I did not obtain an exchange of my product whereas I am customer since 3 years and that it never happened to me. Super bad after-sales service and absolutely not commercial!
Severine R.
purchased on 25/01/2023
Translated review1/5
★☆☆☆☆
I did not receive my package
Romayssa M.
purchased on 24/01/2023
Translated review1/5
★☆☆☆☆
Over the products, disgusted to have paid so much to end up with a skin all damaged (dry, tirallier, skin that peels) I returned to my basic products. I don't understand why it costs so much to end up with bad skin and some products burn the face.
Charlene L.
purchased on 23/01/2023
Translated review1/5
★☆☆☆☆
I have twice as many pimples and my skin is dry
Barbara L.
purchased on 23/01/2023
Translated review