Reviews Pinup Secret

Very disappointed with customer service. After 15 days of waiting, still no parcel and no solution or commercial gesture from Pin Up Secret. Package still waiting...

The brand made a mistake with the box, but I really need the products, and I must either pay for the missing product or send my box back, but I really need the products for my acne, I only ask for repairs, and that they send me the missing product.

Ordered two jars and received only one with a torn protective lid, so it was opened. Announced parcel and nothing at the Chronopost post office.

Unfortunately I have even more acne and dry skin.

Disappointed to receive the soap in a cardboard box with no soap holder as shown on the networks.

Voleurs , one wonders if it really exists mdr

Perfect and a big change

The parcel took too long and now I'm not in France.

Disappointed, a product was missing from my parcel ...

Only 1 product received in my parcel instead of 2! I'm awaiting the return of the service.

If I could have put zero stars... on the packaging we see the name of a company in France. Then "Netherlands", but in the end it says "made in IL" = made in Israel. It's deceitful not to put myself forward.

I'm missing 2 products

Many pimples have appeared and my skin texture is worse than before using these products.

I didn't receive my parcel and I paid a lot.

Very disappointed I was missing a product, I reported it, they never answered me.

It's a shame about the goat's milk soap, which has a really horrible smell. The crème précieuse is great, but the soap is a real zero because of its unbearable scent.

Bcp too long to receive .. and in pharmacy it's cheaper than on the site but otherwise the products are exceptional 👍🏻👍🏻👍🏻

I have not received my parcel

I never received my order.

Not only did I receive the wrong information about the delivery of my parcel, but it was also incomplete, with one product missing. I asked again but still no answer.

Quality products but products delivered 20 km from destination....

I did not receive my order. Poor delivery service

I ordered a body cream and instead received a scrub that doesn't suit me at all...

The order is missing a soap

Missing half of my order

More than 15 days since I placed my order and I still haven't received anything.

They forgot a product and the mask I ordered was already open and half full of water.

I ordered 5 products and only received 3. Still no return after more than 1 week despite several emails.

I never received my order Disappointed

My redness turned scarlet and burned a lot.I gave my boyfriend impeccable for his face.

Received the wrong order, I have to send the product back and then wait again before receiving the product I ordered. Very disappointed by the after-sales service, it's almost me who's at fault when the error came from them.

I received the wrong product

Flattened carton, broken box

Unfavorable opinion After use, burns as well as the appearance of small patches and pimples appeared. I'm super disappointed, my skin is worse than before use.

I ordered a first time the soap, I thought it was perfect. I saw a promotion for the 3 articles for 48 euro so I took the cream, disaster! I had red patches on my cheek, itching. It's been a week and the patches are still there. I strongly advise against this product!

Very delayed

I do not recommend this company. I placed an order on the site. 8 days later still no order received. I sent an email to cancel it, having found an offer on vinted. No reply to my e-mail. 2 days after my e-mail, I decided to call to cancel my order. I'm told I'll have a return within 24 hours. 2 hours after my call, pin up secret shipped my order...

Disappointed, my daughter had a reaction to the products ordered!

Hello, My package was delivered to domus instead of the rosny 2 shopping center at the post office. Domus is the opposite of where I live!

My skin is totally inflamed.