/10
★★★★★
based on 77376 reviews published
★★★★★
based on 77376 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
Customer service unfavourable advice
Sabine Y.
purchased on 21/10/2021
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1
/5
★☆☆☆☆
Disappointed the delivery time was not respected and when the package was no message indicating that my package was available
Tiefaine H.
purchased on 20/10/2021
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1
/5
★☆☆☆☆
I haven't tested the products yet, but the delivery packaging is not great at all!
Emilie P.
purchased on 19/10/2021
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1
/5
★☆☆☆☆
I still haven't received my order. First time this has happened I am a little disappointed!
Pauline W.
purchased on 14/10/2021
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1
/5
★☆☆☆☆
RS
Camille B.
purchased on 14/10/2021
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1
/5
★☆☆☆☆
I am used to ordering on pin up secret because the products are top! However my order did not go well at all long account to be debited but my order was not validated so I had to relaunch the customer service several times to end that the problem is settled without having any commercial gesture from them c disappointing.
Eloïse L.
purchased on 04/10/2021
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1
/5
★☆☆☆☆
I scanned the product with Yuka results 0%,!!! I let you imagine my disappointment 😞 I would have preferred not to put any stars!
Fatma A.
purchased on 05/10/2021
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1
/5
★☆☆☆☆
Disappointed with the customer service
Amandine B.
purchased on 19/09/2021
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1
/5
★☆☆☆☆
I am disappointed I received a peel instead of a day cream. I was not offered an exchange but a 50% off coupon code which I am still waiting for
Valérie H.
purchased on 03/10/2021
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1
/5
★☆☆☆☆
Very poor quality product, dry, irritated skin. I do not recommend it at all!
Laura R.
purchased on 02/10/2021
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1
/5
★☆☆☆☆
Product not received Empty parcel upon receipt
Roxane T.
purchased on 04/10/2021
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1
/5
★☆☆☆☆
I order the same soap every month and twice the delivery time was delayed because of "a technical problem".
Nora B.
purchased on 24/09/2021
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1
/5
★☆☆☆☆
I noticed that when there is 40% off when you order you always receive yellow soaps and they don't have the same smell as usual so I was disappointed. Am I the only one in this case? !!!!!
Kaba T.
purchased on 25/09/2021
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1
/5
★☆☆☆☆
Too slow delivery
Marianne S.
purchased on 27/09/2021
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1
/5
★☆☆☆☆
No packages received
Noémie T.
purchased on 25/09/2021
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1
/5
★☆☆☆☆
Opinion: I have not yet tested the product, but I am not at all satisfied with the time of receipt and tracking.order placed on Friday evening mail on Monday to confirm the shipment then .... nothing!And if I had not re-launched the customer service I wonder if they would have one day entrusted to the Post Office! So very disappointed because in view of the amount of costs for a soap received in a vulgar bubble envelope I find it abused.
Marion V.
purchased on 25/09/2021
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1
/5
★☆☆☆☆
The pump of the cream does not work it is not practical to take the product with a stick. Disappointed for my first purchase.
Elodie M.
purchased on 25/09/2021
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1
/5
★☆☆☆☆
I am extremely disappointed by this site which still has not delivered my order.
Floriane G.
purchased on 24/09/2021
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1
/5
★☆☆☆☆
Good product but huge delivery problem. My goat's milk soap was all crushed and melted, and the package was already half open.
Océane S.
purchased on 16/09/2021
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1
/5
★☆☆☆☆
Since I've been using goat's milk soap, I've had more and more pimples coming out
Sabrine J.
purchased on 12/09/2021
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1
/5
★☆☆☆☆
I don't like the perfume
Mélanie G.
purchased on 06/09/2021
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1
/5
★☆☆☆☆
I received my package (oil free cream + goat milk soap) but the package was damaged. Inside, the container of the cream was cracked, so there was some outside. (So unusable) I contacted the after sales service but no answer since. I am disappointed for such a brand, with such expensive products.
Marion M.
purchased on 07/09/2021
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1
/5
★☆☆☆☆
Badly cut, leaves "traces" so impossible to put on a dress or trousers close to the body....
Emilie D.
purchased on 07/09/2021
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1
/5
★☆☆☆☆
It's a piece of shit, you don't give a damn about people, you rip them off with your products 1 26€ 26€ for nothing, I got pimples all over my face because of your shit, I put a star just because you forced me to, otherwise I wouldn't have put anything !!!!!!!!!!!
Es Sabbar M.
purchased on 05/09/2021
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1
/5
★☆☆☆☆
No one has received my package, which is said to be in dispute with the post office. I would like a refund ......
Fatouma K.
purchased on 31/08/2021
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1
/5
★☆☆☆☆
50% additional costs not foreseen to clear the goods through customs!
Adjo Flore G.
purchased on 31/08/2021
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1
/5
★☆☆☆☆
Soap that dries out the skin too much my daughter used it for 2 days resulting in huge patches on the face and neck forced to go to the dermatologist and treatment for a good month I absolutely do not recommend
Marietta M.
purchased on 30/08/2021
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1
/5
★☆☆☆☆
Delivery time too long
Chantal D.
purchased on 24/08/2021
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1
/5
★☆☆☆☆
Disappointed! DO NOT BUY when you live in the DOM TOM, the site does not remove the vat of metropolitan France. Your parcel arrives and you have to pay the vat of your department. Result: payment VAT x2 The best is that the site refuses you the refund of the vat under the pretext that it is a customs fee. A total lack of professionalism and I consider this as theft !!!!!!!
Aurore L.
purchased on 26/08/2021
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1
/5
★☆☆☆☆
I have received my order and I am very pleased with the service and the quality of the product. I will recommend your site to my friends and family.
Elodie M.
purchased on 26/08/2021
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