/10
★★★★★
based on 70695 published reviews
★★★★★
based on 70695 published reviews
Latest negative customer reviews
1/5
★☆☆☆☆
I haven't tested the products yet, but the delivery packaging is not great at all!
Emilie P.
purchased on 19/10/2021
Translated review1/5
★☆☆☆☆
I still haven't received my order. First time this has happened I am a little disappointed!
Pauline W.
purchased on 14/10/2021
Translated review1/5
★☆☆☆☆
RS
Camille B.
purchased on 14/10/2021
Translated review1/5
★☆☆☆☆
I am used to ordering on pin up secret because the products are top! However my order did not go well at all long account to be debited but my order was not validated so I had to relaunch the customer service several times to end that the problem is settled without having any commercial gesture from them c disappointing.
Eloïse L.
purchased on 04/10/2021
Translated review1/5
★☆☆☆☆
I scanned the product with Yuka results 0%,!!! I let you imagine my disappointment 😞 I would have preferred not to put any stars!
Fatma A.
purchased on 05/10/2021
Translated review1/5
★☆☆☆☆
Disappointed with the customer service
Amandine B.
purchased on 19/09/2021
Translated review1/5
★☆☆☆☆
I am disappointed I received a peel instead of a day cream. I was not offered an exchange but a 50% off coupon code which I am still waiting for
Valérie H.
purchased on 03/10/2021
Translated review1/5
★☆☆☆☆
Very poor quality product, dry, irritated skin. I do not recommend it at all!
Laura R.
purchased on 02/10/2021
Translated review1/5
★☆☆☆☆
Product not received Empty parcel upon receipt
Roxane T.
purchased on 04/10/2021
Translated review1/5
★☆☆☆☆
I order the same soap every month and twice the delivery time was delayed because of "a technical problem".
Nora B.
purchased on 24/09/2021
Translated review1/5
★☆☆☆☆
I noticed that when there is 40% off when you order you always receive yellow soaps and they don't have the same smell as usual so I was disappointed. Am I the only one in this case? !!!!!
Kaba T.
purchased on 25/09/2021
Translated review1/5
★☆☆☆☆
Too slow delivery
Marianne S.
purchased on 27/09/2021
Translated review1/5
★☆☆☆☆
No packages received
Noémie T.
purchased on 25/09/2021
Translated review1/5
★☆☆☆☆
Opinion: I have not yet tested the product, but I am not at all satisfied with the time of receipt and tracking.order placed on Friday evening mail on Monday to confirm the shipment then .... nothing!And if I had not re-launched the customer service I wonder if they would have one day entrusted to the Post Office! So very disappointed because in view of the amount of costs for a soap received in a vulgar bubble envelope I find it abused.
Marion V.
purchased on 25/09/2021
Translated review1/5
★☆☆☆☆
The pump of the cream does not work it is not practical to take the product with a stick. Disappointed for my first purchase.
Elodie M.
purchased on 25/09/2021
Translated review1/5
★☆☆☆☆
I am extremely disappointed by this site which still has not delivered my order.
Floriane G.
purchased on 24/09/2021
Translated review1/5
★☆☆☆☆
Good product but huge delivery problem. My goat's milk soap was all crushed and melted, and the package was already half open.
Océane S.
purchased on 16/09/2021
Translated review1/5
★☆☆☆☆
Since I've been using goat's milk soap, I've had more and more pimples coming out
Sabrine J.
purchased on 12/09/2021
Translated review1/5
★☆☆☆☆
I don't like the perfume
Mélanie G.
purchased on 06/09/2021
Translated review1/5
★☆☆☆☆
I received my package (oil free cream + goat milk soap) but the package was damaged. Inside, the container of the cream was cracked, so there was some outside. (So unusable) I contacted the after sales service but no answer since. I am disappointed for such a brand, with such expensive products.
Marion M.
purchased on 07/09/2021
Translated review