9.3/10
★★★★★
based on 78632 reviews published

Latest negative customer reviews

1 /5
★☆☆☆☆

Parcel not received and they don't want to refund me, I really don't recommend !

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Leïla E.
purchased on 29/02/2020
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1 /5
★☆☆☆☆

Using goat's milk soap for more than a month and I'm really disappointed. I haven't noticed any noticeable change, I feel like it has damaged my skin a little bit.

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Amirdine M.
purchased on 31/03/2020
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1 /5
★☆☆☆☆

I never received my package. You have supposedly opened a dispute with the post office but I still have no news since April 10. Disappointed

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Alexandra A.
purchased on 01/04/2020
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1 /5
★☆☆☆☆

I sincerely advise against sensitive skin! Soap and day cream. I have had a lot of pimples and redness and have seen no improvement. I really don't recommend this brand.

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Estelle B.
purchased on 01/03/2020
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1 /5
★☆☆☆☆

Soap hasn't changed my skin.

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Charline B.
purchased on 29/02/2020
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1 /5
★☆☆☆☆

Very pleasant and easy to use but no improvement in my skin, rather more pimples investigated, and pores are not tightened.

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Mathilde M.
purchased on 29/03/2020
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1 /5
★☆☆☆☆

I didn't like the scale at all. After a week I had dry patches and pimples all over my face. My face was very dry and itchy. When I spoke to customer service the only response was "it's normal, it will get better afterwards". In short, I was very dissatisfied and the customer service was terrible.

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Marjorie M.
purchased on 31/03/2020
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1 /5
★☆☆☆☆

No one long and unable to send a product that works.

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Vanessa G.
purchased on 03/04/2020
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1 /5
★☆☆☆☆

I am extremely disappointed by the brand not by the quality of its products which I have been using for 2 years now but during the containment I ordered as usual and I have been waiting for my order for 1 month. They have debited me well and ensured a delivery that did not go through and I am waiting for it. No refunds or returns. I therefore advise against ordering during the confinement because the customer service is not up to my expectations.

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Lisa May C.
purchased on 03/04/2020
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1 /5
★☆☆☆☆

He's giving me pimples.

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Keltouma M.
purchased on 03/04/2020
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1 /5
★☆☆☆☆

Gives me too many buttons.

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Natacha M.
purchased on 25/03/2020
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1 /5
★☆☆☆☆

This soap is said to cure eczema but I have tried it and have my own opinion which is absolutely not satisfied the soap made my eczema worse...

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Naomi S.
purchased on 31/03/2020
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1 /5
★☆☆☆☆

1 month delay on the order, customer service not at all understandable

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Dounia Z.
purchased on 14/03/2020
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1 /5
★☆☆☆☆

Very allergic, it burned my face completely.

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Ermira T.
purchased on 31/03/2020
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1 /5
★☆☆☆☆

Last order not received

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Rachida B.
purchased on 10/03/2020
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1 /5
★☆☆☆☆

Not bad site. Soap and precious cream received. After several days of use appearance of many pimples and a very red face. I can't use the products anymore and it's still expensive!

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Caroline B.
purchased on 04/04/2020
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1 /5
★☆☆☆☆

I didn't like it. The products are cheap, the packaging too. Misleading advertising.

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Souheyr S.
purchased on 04/04/2020
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1 /5
★☆☆☆☆

My order is missing some products

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Candide S.
purchased on 03/04/2020
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1 /5
★☆☆☆☆

?

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Ghizlane S.
purchased on 03/04/2020
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1 /5
★☆☆☆☆

Value for money!

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Nalan K.
purchased on 01/04/2020
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1 /5
★☆☆☆☆

I got more pimples and spots.

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Sinem Y.
purchased on 02/04/2020
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1 /5
★☆☆☆☆

My order was processed 2 weeks after I placed it. With all the advertising they do right and left to get people to come and buy their products, I think it's a shame. The soap is fine but I have had a pimple since I have been using it.

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Alison B.
purchased on 31/03/2020
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1 /5
★☆☆☆☆

Pleasant odor which remains chemical in view of the composition. Calling itself "natural products". Soap gives small pimples. The oil-free cream was not full, cream too thick to get out of the pump, difficulty before being able to prime it. Plug not removable, forced to force. Peeling irritates the eyes despite not having put some on.

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Gabrielle P.
purchased on 03/04/2020
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1 /5
★☆☆☆☆

I put a star on my hand, because it took off my exema on my hand, apart from the fact that my face reacted badly to the soap.

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Morgane Laila P.
purchased on 02/04/2020
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1 /5
★☆☆☆☆

The products don't suit me

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Elodie K.
purchased on 03/04/2020
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1 /5
★☆☆☆☆

Product that gave me facial burns.

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Tessa M.
purchased on 01/04/2020
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1 /5
★☆☆☆☆

Gives too many pimples

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Ashley E.
purchased on 01/04/2020
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1 /5
★☆☆☆☆

The soap did a lot of pimples on my face, however the gentle exfoliating treatment was great!

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Dounia H.
purchased on 02/04/2020
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1 /5
★☆☆☆☆

It's shit I'm complaining with several friends we're all going to make videos of our skin and carnage and forget about them !!! !

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Sheherazade B.
purchased on 04/04/2020
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1 /5
★☆☆☆☆

Package never received !!!!

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Marieme S.
purchased on 31/03/2020
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1 /5
★☆☆☆☆

The soap caused me a rash of pimples that I did not have at all this one has me to dry the skin of the face and hands so I think this product is not made for me very disappointed by all these influencers that does not specify that this soap dries the skin!

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Aminah A.
purchased on 04/04/2020
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1 /5
★☆☆☆☆

Not as well as I'd hoped.

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Cloé G.
purchased on 01/04/2020
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1 /5
★☆☆☆☆

Product Missing in my package

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Elodie M.
purchased on 03/04/2020
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1 /5
★☆☆☆☆

I'm missing some products in my package.

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Sabrina B.
purchased on 02/04/2020
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1 /5
★☆☆☆☆

A real scammer site! Bunch of crooks!

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Emilie P.
purchased on 02/04/2020
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1 /5
★☆☆☆☆

I had an acne flare-up I've never had before because of this product. I stopped using it, and I only use homemade products now. I don't think this product is for black skin. I believed it because my skin was clearer but in the long run the disaster? my face is horrible now.

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Mélissa G.
purchased on 17/03/2020
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1 /5
★☆☆☆☆

Non-effective product!!!!

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Abdelmoumene G.
purchased on 28/03/2020
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1 /5
★☆☆☆☆

I have never received my package I tried to tell pinup secret but at first he did not want to help me because the post office had written that my package had been delivered an order of 89€ almost water so I sent a lot of mail to pinup secret service to ask for a refund of my package which is totally normal given that I never received it today with more dry comments it finally decided to open a dispute a few days ago of that. I sent an email 3 days ago to ask where it was I have no answer from them by ... I do not find it professional at all I can understand that the health situation affects a lot but he is forwarding his customers and I was not followed even if I lose my money in the wind ... now I'm waiting for their return from where it may be and I hope to be reimbursed.

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Tess R.
purchased on 20/03/2020
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1 /5
★☆☆☆☆

I get plaque from this soap!!!

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Jessica P.
purchased on 31/03/2020
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1 /5
★☆☆☆☆

I wanted a refund on 2 products I ordered because I am allergic. I didn't open the products I just read the ingredients on the box and I was refused a refund.

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Asma A.
purchased on 31/03/2020
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