/10
★★★★★
based on 70681 published reviews
★★★★★
based on 70681 published reviews
Latest negative customer reviews
1/5
★☆☆☆☆
I had to wait 3 weeks to recommend the right one and again I was charged for delivery. Very disappointed with the tracking and customer service
Nathalie D.
purchased on 22/07/2021
Translated review1/5
★☆☆☆☆
I contacted 2x to be sure if it is including the TTC . And no, I got screwed. They told me that they are wrong and it's not my problem, I'm your customer! So I hope I'll get some feedback... thank you for contacting me.
Raquel S.
purchased on 28/07/2021
Translated review1/5
★☆☆☆☆
I was supposed to receive an extra lounge with the purchase of a pack, which I did not receive... disappointed!
Madiha S.
purchased on 28/07/2021
Translated review1/5
★☆☆☆☆
I put a star because I can't put zero. I have not received my package. I have been waiting for almost 15 days for an answer from customer service! To date, I do not have my order and I lost 52 euros. So no I do not recommend at all. To flee.
Stéphanie M.
purchased on 25/07/2021
Translated review1/5
★☆☆☆☆
I have been a customer of pin-up secret for almost a year. I like the products but I am disappointed with the customer service, I have sent several to report that I was charged by pin-up secret 2 times the sum of 70.85€ for a single package. The service responded by telling me that they were sending my request to the appropriate department. Since then I have not received any information. I would like to be reimbursed as soon as possible for this amount. I would like to be reimbursed as soon as possible. LEGAVRE Maureen.
Maureen L.
purchased on 20/07/2021
Translated review1/5
★☆☆☆☆
The soap smells too much like perfume, and leaves the skin very dry. Too bad, I'm a bit disappointed
Laurie R.
purchased on 20/07/2021
Translated review1/5
★☆☆☆☆
A disaster, my skin is swollen red and full of pimples
Jocelyne V.
purchased on 13/07/2021
Translated review1/5
★☆☆☆☆
The soaps look like chemicals and not goat's milk not satisfied with them I don't recommend ....
Mathieu J.
purchased on 15/07/2021
Translated review1/5
★☆☆☆☆
Send 2 peels instead of the moisturizer
Isslem B.
purchased on 14/07/2021
Translated review1/5
★☆☆☆☆
Not suitable for dry and sensitive people and it is not indicated anywhere
Clarisse F.
purchased on 13/07/2021
Translated review1/5
★☆☆☆☆
A mistake in my order disappointed me a lot this time. I ordered 4 monoi soaps and I received 4 of another fragrance 😔
Sabine C.
purchased on 09/07/2021
Translated review1/5
★☆☆☆☆
Foot cream ,eye powder ,.... Too much silicone not convinced at all D a beautician
Sarah H.
purchased on 11/07/2021
Translated review1/5
★☆☆☆☆
Very disappointed! The packaging is "chtip", and the product purchased is also of very poor quality. I let myself use it twice: it linted without even letting the product work, and stayed on the down. I will even throw it away: disappointed disappointed! I don't recommend it to anyone (remember: peeling)
Audrey B.
purchased on 11/07/2021
Translated review1/5
★☆☆☆☆
Product does not conform!!!
Sandrine M.
purchased on 12/07/2021
Translated review1/5
★☆☆☆☆
I did not receive my package, I made a claim 10 days ago and still no answer I will never order from them again
Nesrine S.
purchased on 04/07/2021
Translated review1/5
★☆☆☆☆
I still haven't received my order. I am waiting for a return from you but seeing the time passing (I wonder how much longer I have to wait) if I will not ask for a refund!
Jessica L.
purchased on 06/07/2021
Translated review1/5
★☆☆☆☆
Hello, I never received my package
Sandrine L.
purchased on 07/07/2021
Translated review1/5
★☆☆☆☆
Skin-aggressive products
Natacha M.
purchased on 05/07/2021
Translated review1/5
★☆☆☆☆
I never received my last package The after sales service is unreachable I am just told that you received the package on such and such a date ... but I don't understand that I didn't receive the package. To be avoided The after sales service is not at all serious No guarantee on the delivery
Maxime V.
purchased on 24/06/2021
Translated review1/5
★☆☆☆☆
Disappointed. Price paid high for having a drier skin than before despite the rich cream, and the soap that just fulfills its role as soap. The smell is quite strong and not very pleasant for me. I will not recommend.
Céline R.
purchased on 17/06/2021
Translated review