/10
★★★★★
based on 76859 reviews published
★★★★★
based on 76859 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
I have not yet received my order, but I did receive it and it was on time and I am very pleased with the service.
Estelle D.
purchased on 12/11/2020
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1
/5
★☆☆☆☆
My soap arrived broken and the wrapping was torn. It was a very unhappy gift, but I am a customer at your company. Thank you.
Annabelle D.
purchased on 12/11/2020
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1
/5
★☆☆☆☆
Disappointing, almost a month and still not received my order ... the after-sales service is incompetent and uncooperative hiding behind pseudo procedures ... Pin up secret won't go far with this amateur management ...
Samia A.
purchased on 11/11/2020
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1
/5
★☆☆☆☆
Not at all satisfied with her products can be apart from the oil free cream but try it when all the pimples and plaques as I had an allergic reaction to the product after 1 week of use and all this after taking all the sensitive and problem skin products.
Susana C.
purchased on 06/11/2020
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1
/5
★☆☆☆☆
Leaves the skin very dry as well as patches on the face. The price for this product is inappropriate
Melanie M.
purchased on 09/11/2020
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1
/5
★☆☆☆☆
This product has made my skin look awful, rashes, purulent eczema, this product is probably not for me.
Victor P.
purchased on 08/11/2020
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1
/5
★☆☆☆☆
Nothing fancy Classical soap
Pauline C.
purchased on 08/11/2020
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1
/5
★☆☆☆☆
I still haven't received my order yet, it's been 15 days since I placed it, so please accept my apologies for any inconvenience.
Sabrina B.
purchased on 07/11/2020
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1
/5
★☆☆☆☆
It burns my face
Célia J.
purchased on 06/11/2020
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1
/5
★☆☆☆☆
I'm disgusted with these products! I bought a box set. The mask stung my face, I had to rinse it off because it was burning me. The soap dries the skin and also the hands. After 4 days I had to stop using it because I had dark circles under my eyes as if I had wrinkles. It dried the skin under my eyes. I spent a week getting back to my usual skin by moisturizing 3 times a day. I don't recommend it at all. 135 euros lost especially this moment is a shame.
Maloup V.
purchased on 01/11/2020
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1
/5
★☆☆☆☆
Products full of endocrine disruptors
Charlotte F.
purchased on 04/11/2020
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1
/5
★☆☆☆☆
Disappointed with the product that was sold as revolutionary I lost 39€.
Kathia B.
purchased on 04/11/2020
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1
/5
★☆☆☆☆
I received the package very quickly and I'm very happy with the products, but the customer service is really bad, I contacted pin-up secret to tell them that I had received my package, but not the precious cream that should contain this box so I reported and made a dispute with paypal and apart from a rather incomprehensible email, nothing is done on the customer service side damage his will be my only and last order
Charlie M.
purchased on 05/11/2020
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1
/5
★☆☆☆☆
Soap and cream without oil ordered, received that the soap and customer service responds that the weight was there and therefore everything was in accordance but the result I paid for two items and I have half the order very unsatisfied
Sylvain L.
purchased on 02/11/2020
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1
/5
★☆☆☆☆
Not received
Maureen B.
purchased on 04/11/2020
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1
/5
★☆☆☆☆
Honestly, the cream, peel and soap (yes because it is given the function of a face mask... LOL, it's really only a soap... at 26 €, anyway) don't live up to their promises. I'll even say better, these products tend to give me pimples. Let's add to that a cheap packaging like never... disappointed !!!!
Jennifer D.
purchased on 04/11/2020
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1
/5
★☆☆☆☆
Catastrophic I strongly advise against this product, it gave me huge pimples and redness, it dries out the skin. TO RUN! Go see a dermatologist and do not waste your time with these trivialities.
Imane E.
purchased on 02/11/2020
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1
/5
★☆☆☆☆
No results. Disappointed
Kalsoum H.
purchased on 03/11/2020
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1
/5
★☆☆☆☆
I've been using the full range for my cheek scars for a week now. For the moment I have not had any long term effect.
Hasibe E.
purchased on 02/11/2020
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1
/5
★☆☆☆☆
I've used it a few times, but I've given it more buttons.
Leanna R.
purchased on 18/12/2019
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1
/5
★☆☆☆☆
The payment page loads 30 times I don't understand.
Leïla E.
purchased on 28/10/2020
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1
/5
★☆☆☆☆
Poor Delivery!!!!! To be reviewed
Natty M.
purchased on 28/10/2020
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1
/5
★☆☆☆☆
Mes bouton empire
Tyfany Gamet S.
purchased on 25/10/2020
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1
/5
★☆☆☆☆
Very disappointed by the face peeling cream: in the jar when it was opened, there was a thick layer of sticky cream which did not spread at all and which crumbled on contact with the skin. When I take it off, I don't have much cream left in the jar. In short, I feel like I wasted 29 euros. I wrote to the after-sales service. I'm waiting for their reply .
Nancy L.
purchased on 25/10/2020
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1
/5
★☆☆☆☆
Very (too) strong smell of essential oils. Product that dries out the skin a lot. After purchase, I read that the very healthy composition displayed on the product is actually not the real thing, which is scandalous but does not surprise me given the reaction of my skin. So it ended up in the trash.
Sophie B.
purchased on 19/10/2020
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1
/5
★☆☆☆☆
I never received my order.
Anaïs B.
purchased on 08/10/2020
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1
/5
★☆☆☆☆
Allergic reaction to one of the products
Victoire S.
purchased on 22/10/2020
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1
/5
★☆☆☆☆
I am very disappointed that I did not receive my order and pin up secret had to do his investigation. I sent all the information they asked me for and they have not answered me anymore so I will not order from them again.
Carole P.
purchased on 01/05/2020
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1
/5
★☆☆☆☆
I did not receive my order yet.
Sabrina V.
purchased on 20/10/2020
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1
/5
★☆☆☆☆
You could put the soap in a box... mine came half squashed....
Isabelle A.
purchased on 20/10/2020
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