★★★★★
based on 80157 reviews published
Latest negative customer reviews
Soap arrives to dent everything for a gift answer it does not change the usefulness this but it is not pretty to offer damage last order for me and bad publicity on insta
Too aggressive for my skin, dries and tightens my skin
I had to pay 3 times the shipping costs and wait 2 months before receiving my package.
I have never received a confirmation email with an order tracking number stating that my order has arrived safely at my door. Big lack of order tracking.
I'm not at all satisfied since I've been using it morning and evening to cleanse my skin and twice a week for the last 2 months I've had even more pimples than I've ever had before. I don't recommend this product as it has ruined my skin. Disgusted. I don't recommend but not at all your products. And all the lying that goes with it. !!!!!!!!!!
Service after very average and delivery time not respected
I don't see any change as I've been told I've had a rash of pimples and I'm very disappointed...
I thought I could rely on good products but micro cysts appeared and my dermatologist told me it was due to a cream. I only apply the cream without pinup oil, so I conclude that it is because of it that these cysts appeared.
No change
Gives me pimples.
15 days of order I'm still waiting and no answer from customer service!
Very disappointed, not with the quality of the products, but with the delay and lack of information!
After seeing the comments I thought why not give it a try, it looks great! Well, big disappointment for me ... and worse, an incredible hatred. After only 1 week of use, pimples appear... so far everything is fine since the skin should get used to it, blah blah blah. But when my face starts having red patches, dry patches and so on, I start to worry. Until day 8 when my face is burned... So I don't know what's in your products but I think the compo is up for review !!!! SCANDALOUS so much money for such a result.
Product that was badly closed so lost.mis mail customer service and no response disappointed. Otherwise pleasant product.
Soap with too strong an odor package badly packed, disappointed.
Delivery times too long followed unavailable
Nul
Outputs do not meet expected results
Order never received I don't recommend secret pin-up to anyone
I received two products in bad condition and I had to send several emails to get just a 50% offer on one of them. For testing the oil free cream and the peel I do not recommend these products. The only product I recommend is the goat's milk soap but it is a bit expensive anyway.
The products are very good, but I am completely disappointed with the after-sales service. I ordered several kits, and I am missing two products in my order. The customer service doesn't want to know anything and redirects me to the post office. Inadmissible, too bad considering the quality of their products!
Products that have caused an allergic reaction on my face, ++ pimples and eye irritation, dehydrated skin etc.
Hello, I received my order 993970127 but the bottle opened in the package .... I immediately made a complaint on the site but no return, no commercial gesture .... nothing! No customer service !!
I am very, very disappointed with your delivery service. I had ordered a soap and cream without oil except that when I arrived at the post office the card was damaged and one product was missing inside. PinUp secret did not want to reimburse me for this mistake on their part. The commercials made by the show bez person are misleading! I don't recommend it.
I didn't get a savo. Pinup, but the customer service won't listen and says it's the post office. It's shameful.
Article received different from the one ordered. At first I received a proposal for a commercial gesture but unfortunately after accepting their offer I didn't hear from them again. I am therefore disappointed by this experience.
I've never had so many pimples as with this soap... miracle results? That'll teach me to listen to reality TV "stars" paid to sell products at exorbitant prices and totally ineffective. Short trashcan direction for me.
The products didn't work, it's a scam! Expensive but not effective refund
A disaster in the after-sales service. I received the wrong product in my order, so far the after-sales service hasn't found a solution for me yet. This is outrageous and I am disappointed.
The soap is of poor quality
He gives me a lot of pimples.
Again a faulty nozzle as the pump does not work . This is the second time
Lots of acne
The PinUp Secret products are truly quality products. On the other hand, the same cannot be said of the team and the after-sales service. During my first 2 orders, the selected relay point was not respected and my parcels were delivered contrary to my request. Today, I'm asking for home delivery, which is not at all convenient for me as I work and given the very light hours of the post office ..... It's always a pain to be delivered and to get your parcel back. In addition, my precious cream had been opened and was in bad condition. In spite of my emails and photos, no feedback from customer service. The products are great as long as we can pick up our package at the requested place and in good condition!
Could be better presented.
I've had tight skin and pimples. The cream is mega thick and the scrub doesn't erase anything.
I paid 56€ for the range and I don't use the precious cream or the soap. The soap dries the skin too much and I put the cream on as if I didn't do anything. Except for the scrub which is not bad.
Dry the skin! The products are not made in France 🙁
Parcel received at another scheduled parcel relay and this is the second time!
The smell is nice but it's given me a lot of pimples...