9.3/10
★★★★★
based on 78630 reviews published

Latest negative customer reviews

1 /5
★☆☆☆☆

My opinion is very bad I do not talk about the product since I still have not tested it since I still have not received it! I ordered on pin up secret after seeing the ads of all the reality TV stars, the shipping was very fast however they sent my product in another relay point than the one I had initially requested. So I couldn't pick up the package due to my schedule and the relay point's schedule, so the package was returned to them and now they are asking me to wait two weeks to see what they will do to solve the problem! This is nonsense they have my money and the product! Every time I try to find out if they've found a solution they always send me the same email already prepared. For me the solution is simple: either you refund me or send the product back to the address I asked for when I placed my order! A VERY BAD EXPERIENCE for me and even if they send me back the product and it works I would never recommend them!!!

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Charlène E.
purchased on 08/05/2019
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1 /5
★☆☆☆☆

I like the products very much but the after-sales service leaves to be desired no sympathy no listening no help

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Marine A.
purchased on 05/05/2019
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1 /5
★☆☆☆☆

I have never received my package I had to make a declaration on my honour I have had little response from the company. Order made in November 2018 and we are on 16/05 2019... it's still exceptional. No one apologizes for the situation... they must be really overwhelmed.

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Alisson D.
purchased on 02/12/2018
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1 /5
★☆☆☆☆

It burned my skin.

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Fatima L.
purchased on 26/04/2019
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1 /5
★☆☆☆☆

I don't like any changes at all.

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Hajar Z.
purchased on 01/05/2019
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1 /5
★☆☆☆☆

Still not received after 10 days...!

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Léa M.
purchased on 01/05/2019
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1 /5
★☆☆☆☆

Trop cher

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Soraya N.
purchased on 01/04/2019
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1 /5
★☆☆☆☆

Still waiting for my package

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Lucy D.
purchased on 25/04/2019
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1 /5
★☆☆☆☆

The package was received outside the deadlines, the order date was changed on the delivery note to return within the time indicated on the site. The packaging was damaged, one was even completely torn! In addition, one of the products being in pump format, it does not work. I'm really disappointed, I was expecting a lot better given the comments

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Maude L.
purchased on 26/04/2019
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1 /5
★☆☆☆☆

I never received my order

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Marine L.
purchased on 15/04/2019
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1 /5
★☆☆☆☆

Still nothing received, disappointed

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Romane P.
purchased on 18/04/2019
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1 /5
★☆☆☆☆

Pin-up-secret doesn't deliver at home, which is a huge penalty, I still haven't been able to pick up my last order from a week and a half ago...

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Sandy H.
purchased on 15/04/2019
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1 /5
★☆☆☆☆

Suck... All blah, blah, blah, blah. Because of this soap I got pimples...

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Hanane B.
purchased on 15/04/2019
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1 /5
★☆☆☆☆

I don't recommend this product it put me more pimples than i had dried my skin a scam !!!!!!!! to run away from

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Hakima A.
purchased on 15/04/2019
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1 /5
★☆☆☆☆

I received it and I love it and it smells great.

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Kelly A.
purchased on 07/04/2019
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1 /5
★☆☆☆☆

I don't find any difference

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Laila E.
purchased on 12/04/2019
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1 /5
★☆☆☆☆

Obsolete

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Angelique F.
purchased on 10/04/2019
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1 /5
★☆☆☆☆

Really deplorable. I ordered a soap to be delivered to a Spar with flexible hours. You sent that package to the post office or I can never be available to pick it up. Then I'll never get it! Truly inadmissible, and I'm not the first person to have that happen.

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Laura D.
purchased on 09/04/2019
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1 /5
★☆☆☆☆

No effect on me

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Houda B.
purchased on 28/03/2019
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1 /5
★☆☆☆☆

Really disappointed.

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Sarah B.
purchased on 04/04/2019
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1 /5
★☆☆☆☆

To advise against I paid an arm to leave them aside a very very dry skin with the soap and no difference at all

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Titem A.
purchased on 29/03/2019
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1 /5
★☆☆☆☆

I received my broken cream and threw it away without a fight because it was everywhere and they didn't want to pay me back so I'm very disappointed because I couldn't benefit from the effects of the cream.

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Liza D.
purchased on 05/04/2019
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1 /5
★☆☆☆☆

Really great.

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Prescillia C.
purchased on 07/04/2019
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1 /5
★☆☆☆☆

I ordered the soap I used it as a mask and properly it made me big red patches all over my face and my skin was pulling me. I gave it to a girlfriend with stronger skin than mine and it pulled it off her and made her patches I don't recommend it at all.

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Laurie G.
purchased on 05/02/2019
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1 /5
★☆☆☆☆

Disappointed

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Tinhinane D.
purchased on 05/04/2019
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1 /5
★☆☆☆☆

The product burned the skin on my face...

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Aurelie B.
purchased on 04/04/2019
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1 /5
★☆☆☆☆

Trop cher

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Sabrine F.
purchased on 02/04/2019
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1 /5
★☆☆☆☆

Brûle ma Peau

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Fatna H.
purchased on 31/03/2019
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1 /5
★☆☆☆☆

No advice on how to use the product, the horrible packaging at the price we pay I won't recommend it anymore.

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Kevser K.
purchased on 31/03/2019
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1 /5
★☆☆☆☆

Not commercial

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Delphine M.
purchased on 28/03/2019
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1 /5
★☆☆☆☆

From the goat's milk soap I've had a lot of pimples on my forehead, I wouldn't recommend it.

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Melissa D.
purchased on 28/03/2019
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1 /5
★☆☆☆☆

Very disappointed, package arrived intact but one of the products or the inner box is torn off as if it had already been removed from its packaging and used . After-sales service bogus answer to my mail and ignore my second one. Unacceptable in view of the price of the purchased product

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Sandra L.
purchased on 15/03/2019
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1 /5
★☆☆☆☆

All right.

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Laurie V.
purchased on 26/03/2019
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1 /5
★☆☆☆☆

I'm really disappointed with my purchase since 2 weeks I've been using it and it gives me pimples all over my face.

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Sanae Y.
purchased on 19/03/2019
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1 /5
★☆☆☆☆

RAS PARFAIT

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Bruno B.
purchased on 19/03/2019
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1 /5
★☆☆☆☆

I put only one star because I ordered two products and only received one and pin up secret did nothing because for them everything was sent. It's unacceptable to pay for a product and not get it - it's called theft. I am a regular customer of this site and this is the first time I have encountered a problem and nothing has been done so that I can take advantage of this new product. What a shame!

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Fatiha L.
purchased on 18/03/2019
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1 /5
★☆☆☆☆

I was delighted with the product but extremely disappointed with the delivery. I was delivered to the wrong relay point (knowing that I had modified it at the time of my order) Disappointing!

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Mathilde G.
purchased on 18/03/2019
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1 /5
★☆☆☆☆

I got my soap super fast, that was the only good thing unfortunately, ... First of all what a shame to call the soap "goat's milk soap" when there's a chouya in it,... the more it's the tea tree ect,... So I was expecting a sweet smell,... I missed it. Anyway, it doesn't stop me, I start to use soap,... result of the count, my hand is dry from one day to the next, and the worst thing is my under eyes completely irritated! Knowing that I obviously avoided the contour of my eyes,... my dark circles were all red, very irritated, it it itched and I was peeling! As if I had eczema,... I kept on using the soap... you never know, maybe it's not that,... except that it got worse! I had to stop it and go to the pharmacy and ask for an antibiotic cream,... I haven't used it for 8-9 days now and my under eye is still very dry, whereas before it wasn't,... Thanks Pinup Secret! Even with the -30%, this soap is still much too expensive and to get the same results,... no thanks!

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Olivia D.
purchased on 18/03/2019
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1 /5
★☆☆☆☆

I still have not received my order after 2 weeks.

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Aurelie A.
purchased on 15/03/2019
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1 /5
★☆☆☆☆

I have been deducted twice from the amount of my order and since I asked for a refund of the overpayment I have no more news.

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Perrine D.
purchased on 10/03/2019
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