9.3/10
★★★★★
based on 80157 reviews published

Latest negative customer reviews

1 /5
★☆☆☆☆

The after-sales service never responded to me.

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Severine S.
purchased on 15/01/2019
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1 /5
★☆☆☆☆

Hello. Very disappointed in the after-sales service. Following a delivery in a relay point (the post office of my city) I unfortunately could not recover my package in time. It went back to the sender Pinup-secret madresse a mail with a link to pay again the shipping costs I asked for a refund t of my order it was refused I find it inadmissible.

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Sabrina K.
purchased on 17/12/2018
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1 /5
★☆☆☆☆

Product that gave me a Max of pimples!

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Elodie I.
purchased on 14/01/2019
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1 /5
★☆☆☆☆

Delivery supposedly offered to my home and finally package in a relay point open that morning so tjr not recovered!! Order made 10 days ago. I knew that the package was at the post office because I have otherwise no information. Very disappointed !!

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Katia A.
purchased on 14/01/2019
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1 /5
★☆☆☆☆

The site is void for ordering. You select a post office next to your work and the one next to your home is finally chosen. No indication on the invoice!! it is simply the sms collissimo that gives the indication.too bad because the products are great.

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Beatrice G.
purchased on 11/01/2019
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1 /5
★☆☆☆☆

Hello I bought a range from you and I'm very very disappointed because I saw a lot of crazy people sharing your products and that it makes my skin so dry and dehydrated ...

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Ines B.
purchased on 13/01/2019
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1 /5
★☆☆☆☆

Order arrives very late and I have not received any commercial gesture. I won't order anymore and I won't advertise on my social networks anymore.

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Sabrine F.
purchased on 02/01/2019
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1 /5
★☆☆☆☆

The "face peel" dried out my skin the first time I used it, and I had a lot of pimples on my face. I am not satisfied with this product.

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Louise A.
purchased on 13/01/2019
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1 /5
★☆☆☆☆

Received product damaged on the sides

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Tchara A.
purchased on 14/01/2019
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1 /5
★☆☆☆☆

Non-effective product

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Fakir A.
purchased on 13/01/2019
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1 /5
★☆☆☆☆

Very good product

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Celine B.
purchased on 13/01/2019
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1 /5
★☆☆☆☆

Three good

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Maeva P.
purchased on 12/01/2019
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1 /5
★☆☆☆☆

1st order and a product is missing

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Annabelle M.
purchased on 12/01/2019
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1 /5
★☆☆☆☆

One of the products in my package was unsealed, it leaked all over the place. After I complained to customer service, I was never contacted again. Very disappointed knowing that the products are worth a certain amount!

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Emilie F.
purchased on 09/01/2019
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1 /5
★☆☆☆☆

Parcel not received because of the deliveryman, no answer from the after-sales service despite 3 emails of reminder and obliged to pay again delivery costs to have his order. 3 months to have his order and no commercial gesture granted.

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Sophie R.
purchased on 09/01/2019
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1 /5
★☆☆☆☆

I only received one product out of three!

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Adelaide G.
purchased on 04/01/2019
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1 /5
★☆☆☆☆

Bien

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Jamila A.
purchased on 05/01/2019
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1 /5
★☆☆☆☆

The mask burned my cheek skin ....

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Morgane B.
purchased on 06/01/2019
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1 /5
★☆☆☆☆

Bad

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Khadija B.
purchased on 04/01/2019
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1 /5
★☆☆☆☆

Super 2products just that dries my hands a lot with the soap.

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Asiba R.
purchased on 06/01/2019
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1 /5
★☆☆☆☆

??

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Rachida E.
purchased on 01/01/2019
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1 /5
★☆☆☆☆

Very happy

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Jennifer C.
purchased on 03/01/2019
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1 /5
★☆☆☆☆

Disappointed. The goat's milk soap burned my skin and dried it out. And the precious cream doesn't moisturize very well to make up for the soap. For the price I'm very disappointed. Avoid

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Laure V.
purchased on 02/01/2019
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1 /5
★☆☆☆☆

It burned my skin...

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Amelie M.
purchased on 31/12/2018
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1 /5
★☆☆☆☆

Exorbitant price for more than mediocre results.

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Saenda M.
purchased on 01/01/2019
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1 /5
★☆☆☆☆

I sent several requests due to a problem with a coupon code that didn't work! I called and left a voicemail message and I still have no feedback! The products are great but the Sav is non-existent! Very disappointed

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Clémentine R.
purchased on 30/12/2018
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1 /5
★☆☆☆☆

I'm not satisfied with my products.

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Emilie V.
purchased on 28/12/2018
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1 /5
★☆☆☆☆

Order not received and still no news from customer service 1 week after contacting them.

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Lauriane K.
purchased on 29/12/2018
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1 /5
★☆☆☆☆

I only received one soap instead of a whole peeling set, 2 soaps and oil-free cream.

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Marion L.
purchased on 27/12/2018
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1 /5
★☆☆☆☆

Relaunch done in your department. Order two goat's milk soaps and receive only one. To date no answer, which means that if I don't get an answer, I won't be able to give you a good advertisement.

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Martine B.
purchased on 26/12/2018
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1 /5
★☆☆☆☆

The pump bottle of the oil-free cream does not work I sent an email and no news !!!!

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Amelie F.
purchased on 19/12/2018
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1 /5
★☆☆☆☆

Products that give buttons

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Thiviya T.
purchased on 19/12/2018
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1 /5
★☆☆☆☆

I got my broken cream with bits of glass in it. I never got a return from them.

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Lucie L.
purchased on 19/12/2018
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1 /5
★☆☆☆☆

I got a package all torn up and some products opened and spilled inside the box Not cool

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Maeva P.
purchased on 19/12/2018
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1 /5
★☆☆☆☆

No package received

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Louisa Z.
purchased on 17/12/2018
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1 /5
★☆☆☆☆

Parcel received at the wrong relay point without being warned, obliged to pay the shipping costs again.

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Elise M.
purchased on 18/12/2018
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1 /5
★☆☆☆☆

That soap gave me more pimples than anything else. I don't think it's terrible. How do reality show people do it when they're doing product placement on a deceptive product? Too disappointed I really wish I wouldn't recommend it.

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Ophélie H.
purchased on 14/12/2018
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1 /5
★☆☆☆☆

I've been waiting over a month for this damn order! Despite the fact that I tried to contact them to find out where it went! I still haven't received it! This is unacceptable!

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Noemie C.
purchased on 29/11/2018
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1 /5
★☆☆☆☆

Parcel received days later

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Gamze D.
purchased on 14/12/2018
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1 /5
★☆☆☆☆

I bought a batch of two soaps, a peeling and a treatment and the peeling was opened before use I find it scandalous in view of the price and quality of the products moreover the customer service did not bring me any saturation at the time I am very dissatisfied.

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Emilie A.
purchased on 11/12/2018
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