/10
★★★★★
based on 77340 reviews published
★★★★★
based on 77340 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
The smell is nice but it's given me a lot of pimples...
Lisa M.
purchased on 01/07/2019
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1
/5
★☆☆☆☆
Because from the first use I had burns and my face became all red for 4 days.
Najma S.
purchased on 27/06/2019
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1
/5
★☆☆☆☆
A purpose of the site to validate my order at my old address while I had returned and validated the new one. Result I did not receive my order and was not refunded.
Manon R.
purchased on 27/06/2019
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1
/5
★☆☆☆☆
The goat "s milk soap I ordered arrived in pieces!
Pauline B.
purchased on 25/06/2019
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1
/5
★☆☆☆☆
The customer service department is saying that I made a mistake in entering my delivery address. I had to pick up my package at a post office several miles from my home.
Daravon S.
purchased on 26/06/2019
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1
/5
★☆☆☆☆
I'VE BEEN WAITING A MONTH AND TWO WEEKS NOW FOR MY COLLIS !!!! I send as soon as I get the email and they tell me it will arrive ! Still nothing !!
Angela C.
purchased on 26/05/2019
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1
/5
★☆☆☆☆
The composition of the product does not correspond to what the brand says.
Aurore C.
purchased on 23/06/2019
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1
/5
★☆☆☆☆
I've had a lot of pimples
Sandra P.
purchased on 14/06/2019
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1
/5
★☆☆☆☆
My first order went very well the second didn't. The package was delivered to a post office in another city than mine, even though I had requested delivery to my home.
Pauline S.
purchased on 13/06/2019
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1
/5
★☆☆☆☆
I have never received my package and I am very disappointed. I do not recommend your company.
Kameli W.
purchased on 14/06/2019
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1
/5
★☆☆☆☆
I received the product broken and in poor condition. I then sent an e-mail to notify customer service. After 48 hours I finally threw away the damaged product. I asked for a refund or a new product and the customer service refused. They then asked me to return the damaged product but I had already thrown it away. I specify that they asked me to return the damaged product 4 days after my complaint. They preferred to insinuate that it was my fault because I had thrown it away. They offered me a 50% discount code for the next purchase. I do not want to buy from them again. So I was robbed and I paid without any product.
Hanna B.
purchased on 10/06/2019
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1
/5
★☆☆☆☆
The order placed on the 19-05-2006 was delivered within 7 days, a most impressive service. I had previously been paying a very high price through prescriptions from my local GP.
Marisa M.
purchased on 12/06/2019
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1
/5
★☆☆☆☆
Pr the exorbitant price of soap a26e we estimate to have at least one soap holder something to put the soap and mm not a gesture for a first order at home and not a nice word! I won't order anymore
Amel H.
purchased on 12/06/2019
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1
/5
★☆☆☆☆
Real waste
Louisa B.
purchased on 11/06/2019
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1
/5
★☆☆☆☆
Hello I have sent several times emails saying that I did not completely receive my order I had made an order of two soap and a mask and an oil free cream and I received one soap and a mask and an oil free cream one soap is missing I paid for 2 soap and I only received one soap and I still have not heard back.
Fadma A.
purchased on 07/06/2019
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1
/5
★☆☆☆☆
Product that made me a lot of pimples, to avoid makes the skin thanks to
Hymen S.
purchased on 30/05/2019
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1
/5
★☆☆☆☆
I don't like to dry the skin
Saida N.
purchased on 05/06/2019
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1
/5
★☆☆☆☆
Product to be leaked. Many people having "sold" the benefits of this product I was tempted by the soap and cream. After two weeks of use during which I persisted (it was said that these products brought out the pimples to eliminate them definitively afterwards) I finally gave up. My skin has never been worse. Pimples all over the place and I've never had acne. Red blotches and more. I'm aware that every person is different and that reactions and results can differ from person to person, but I just want to say that for my part, it has ruined my skin and the products are still very expensive compared to what you can find on many organic sites, selling products with almost the same compo and for a budget up to 3x cheaper.
Bérénice Salomé L.
purchased on 06/06/2019
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1
/5
★☆☆☆☆
I'm really disappointed, because I had high expectations from the products I've heard so much about. Unfortunately I don't see any change, on the contrary my skin is even worse and the precious cream is causing pimples.
Kahina R.
purchased on 23/05/2019
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1
/5
★☆☆☆☆
Delivery not made at home as indicated but in a relay point located 40min away! Impossible to pick it up due to the reduced track hours (9h-12h) ???
Mathilde B.
purchased on 21/05/2019
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1
/5
★☆☆☆☆
Disappointed with the product, it does not work as product placement would lead you to believe.
Oumayma S.
purchased on 18/05/2019
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1
/5
★☆☆☆☆
Forced to claim my order that didn't arrive! Still not received by this date !
Aurélie P.
purchased on 20/05/2019
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1
/5
★☆☆☆☆
Several orders made so far rather satisfied. Last order recently or an error was made on one of the products. I received a product with an apple scent even though I had ordered the coconut scent. So I contact the customer service who offers me to return the item and send me the voucher or a 50% discount on the product in question. Either take steps on my side or pay again to have the product originally ordered. In view of the unprofessional answers from the customer service my order will be the last one. With all the orders made for several months a simple return of product would have been more appreciated.
Cecile B.
purchased on 19/05/2019
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1
/5
★☆☆☆☆
I still haven't received my product when I was supposed to receive it the next day.
Nafsoita M.
purchased on 20/05/2019
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1
/5
★☆☆☆☆
No customer service...
Elodie B.
purchased on 10/05/2019
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1
/5
★☆☆☆☆
No tracking, I make a claim following my package, I have for answer the information known by the colissimo tracking.
Hakima B.
purchased on 29/04/2019
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1
/5
★☆☆☆☆
Well actually I must have an allergy to some products!!!?????when I use the products my face is all red like a mask!!!! I'm disgusted ????
Rebecca C.
purchased on 09/05/2019
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1
/5
★☆☆☆☆
My opinion is very bad I do not talk about the product since I still have not tested it since I still have not received it! I ordered on pin up secret after seeing the ads of all the reality TV stars, the shipping was very fast however they sent my product in another relay point than the one I had initially requested. So I couldn't pick up the package due to my schedule and the relay point's schedule, so the package was returned to them and now they are asking me to wait two weeks to see what they will do to solve the problem! This is nonsense they have my money and the product! Every time I try to find out if they've found a solution they always send me the same email already prepared. For me the solution is simple: either you refund me or send the product back to the address I asked for when I placed my order! A VERY BAD EXPERIENCE for me and even if they send me back the product and it works I would never recommend them!!!
Charlène E.
purchased on 08/05/2019
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1
/5
★☆☆☆☆
I like the products very much but the after-sales service leaves to be desired no sympathy no listening no help
Marine A.
purchased on 05/05/2019
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1
/5
★☆☆☆☆
I have never received my package I had to make a declaration on my honour I have had little response from the company. Order made in November 2018 and we are on 16/05 2019... it's still exceptional. No one apologizes for the situation... they must be really overwhelmed.
Alisson D.
purchased on 02/12/2018
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