/10
★★★★★
based on 77339 reviews published
★★★★★
based on 77339 reviews published
Latest negative customer reviews
1
/5
★☆☆☆☆
I only received 1 product out of 2 ordered and the service tells me that I received both .... I do not recommend
Bouchra I.
purchased on 24/01/2019
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1
/5
★☆☆☆☆
I'm still waiting for my order. I understand you have a big problem with the delivery.
Lisa T.
purchased on 22/01/2019
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1
/5
★☆☆☆☆
I placed an order on 19/01/2019, we are now on 31/01/2019 and I still haven't received my order yet, I sent an exclamation point about a week ago that I hadn't received a reply from anyone else !!! I feel ripped off, robbed! I don't have my order and I don't have my money! I find this unacceptable! I tried to call the number given on the site, but I have no one on the other end of the line! I am very disappointed! I was looking forward to this order, my pleasure is spoiled!
Imene S.
purchased on 19/01/2019
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1
/5
★☆☆☆☆
Hello After multiple exchanges following the return of my order I was not satisfied. I had to pay back the shipment without any commercial gesture. Disappointing
Sabrina K.
purchased on 21/01/2019
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1
/5
★☆☆☆☆
Perfect
Alexandra M.
purchased on 15/01/2019
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1
/5
★☆☆☆☆
Still not received the package after 2 months
Amélie L.
purchased on 13/12/2018
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1
/5
★☆☆☆☆
I have tested your face pack products and I have side effects, contrary to everything you can promise. After several weeks of use I noticed dry skin and also the appearance of small red pimples and a burning sensation. Very poor quality products
Soumya E.
purchased on 13/01/2019
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1
/5
★☆☆☆☆
No transparency when it comes to the components of the product (I asked for the INCI list of ingredients by email and I never got an answer) this list should be visible on the site, it is a legal obligation...
Elsa A.
purchased on 17/01/2019
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1
/5
★☆☆☆☆
A delivery that was planned at my home, which finally ended up at a relay point in another city! I contacted the after-sales service who didn't want to know anything about it! No respect even disrespectful!
Elodie C.
purchased on 17/01/2019
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1
/5
★☆☆☆☆
Totally lame strawberry scrub with the white stuff inside that hurts like hell.... Hygiene should make small boxes at least out of cardboard or boxes that we buy because we really don't know where to put it..... Otherwise the goat's milk mask soap is very good but always the hygiene question is the same. And for the peeling very good but don't do the whole face because it sticks in the face's down... To be done only on the nose or the areas with black fists!
Sophie N.
purchased on 16/01/2019
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1
/5
★☆☆☆☆
Hello I don't know why my I had a tingling sensation on my face when I applied it so my face was covered in red plaque.
Sara O.
purchased on 14/01/2019
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1
/5
★☆☆☆☆
The after-sales service never responded to me.
Severine S.
purchased on 15/01/2019
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1
/5
★☆☆☆☆
Hello. Very disappointed in the after-sales service. Following a delivery in a relay point (the post office of my city) I unfortunately could not recover my package in time. It went back to the sender Pinup-secret madresse a mail with a link to pay again the shipping costs I asked for a refund t of my order it was refused I find it inadmissible.
Sabrina K.
purchased on 17/12/2018
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1
/5
★☆☆☆☆
Product that gave me a Max of pimples!
Elodie I.
purchased on 14/01/2019
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1
/5
★☆☆☆☆
Delivery supposedly offered to my home and finally package in a relay point open that morning so tjr not recovered!! Order made 10 days ago. I knew that the package was at the post office because I have otherwise no information. Very disappointed !!
Katia A.
purchased on 14/01/2019
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1
/5
★☆☆☆☆
The site is void for ordering. You select a post office next to your work and the one next to your home is finally chosen. No indication on the invoice!! it is simply the sms collissimo that gives the indication.too bad because the products are great.
Beatrice G.
purchased on 11/01/2019
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1
/5
★☆☆☆☆
Hello I bought a range from you and I'm very very disappointed because I saw a lot of crazy people sharing your products and that it makes my skin so dry and dehydrated ...
Ines B.
purchased on 13/01/2019
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1
/5
★☆☆☆☆
Order arrives very late and I have not received any commercial gesture. I won't order anymore and I won't advertise on my social networks anymore.
Sabrine F.
purchased on 02/01/2019
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1
/5
★☆☆☆☆
The "face peel" dried out my skin the first time I used it, and I had a lot of pimples on my face. I am not satisfied with this product.
Louise A.
purchased on 13/01/2019
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1
/5
★☆☆☆☆
Received product damaged on the sides
Tchara A.
purchased on 14/01/2019
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1
/5
★☆☆☆☆
Non-effective product
Fakir A.
purchased on 13/01/2019
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1
/5
★☆☆☆☆
Very good product
Celine B.
purchased on 13/01/2019
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1
/5
★☆☆☆☆
Three good
Maeva P.
purchased on 12/01/2019
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1
/5
★☆☆☆☆
1st order and a product is missing
Annabelle M.
purchased on 12/01/2019
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1
/5
★☆☆☆☆
One of the products in my package was unsealed, it leaked all over the place. After I complained to customer service, I was never contacted again. Very disappointed knowing that the products are worth a certain amount!
Emilie F.
purchased on 09/01/2019
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1
/5
★☆☆☆☆
Parcel not received because of the deliveryman, no answer from the after-sales service despite 3 emails of reminder and obliged to pay again delivery costs to have his order. 3 months to have his order and no commercial gesture granted.
Sophie R.
purchased on 09/01/2019
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1
/5
★☆☆☆☆
I only received one product out of three!
Adelaide G.
purchased on 04/01/2019
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1
/5
★☆☆☆☆
Bien
Jamila A.
purchased on 05/01/2019
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1
/5
★☆☆☆☆
The mask burned my cheek skin ....
Morgane B.
purchased on 06/01/2019
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1
/5
★☆☆☆☆
Bad
Khadija B.
purchased on 04/01/2019
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